Voice Core Reporting Engineer

A Voice Core Reporting Engineer to work as a Performance Management Engineer within a large team to produce and collate reports across the following function: Voice Core, Mobile Access and Transmission.

This will be achieved by access to numerous Mobile Network Hardware platforms such as Ericsson, Nokia, Huawei & Alcatel.Working hours are between 22:00 and 07:00 (GMT) including a one hour break.

Work is required 5 nights per week between and Sunday and Thursday.

Any additional work required above the agreed shift.


Responsibilities:



  • Provide reports to allow SLA / business targets to be achieved.

  • Following structure of reports will be required

  • Daily Capacity reports

  • Weekly Capacity / target reports

  • Monthly SLA / contractual reports

  • Run out of hours reports to support Projects

  • Control all reports / Proforma detailing counter structure etc…

  • Regular customer meetings - (Conf call / On-line meeting etc…)


Qualifications:



  • Proven knowledge of Ericsson, Nokia, Huawei Mobile Network platforms to enable the creations of reports.

  • Capability on Performance platforms such as Proptima (MYCOM) to allow reports to be built and maintained.

  • Excellent Excel skills using Marcos (VB), Pivot tables etc….

  • Access to customer database

  • Ability to work as part of a team

  • Ability to perform job functions to standards under pressure of tense/confrontational situations

  • Ability to remain calm and courteous with demanding/difficult customers and/or situations

  • Ability to provide concise and clear, written and verbal reports

  • Ability to work independently

  • Fluent communication in English (Written & Verbal)


Essential experience:



  • 3-10 years minimum experience of working in the Telecoms industry.

  • Experience of producing and delivering customer presentations

  • Proven ability to interact with diverse customers in a multi-cultural environment

  • Experience of the software development life cycle desirable but not essential




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