Voice Core Reporting Engineer

A Voice Core Reporting Engineer to work as a Performance Management Engineer within a large team to produce and collate reports across the following function: Voice Core, Mobile Access and Transmission.

This will be achieved by access to numerous Mobile Network Hardware platforms such as Ericsson, Nokia, Huawei & Alcatel.Working hours are between 22:00 and 07:00 (GMT) including a one hour break.

Work is required 5 nights per week between and Sunday and Thursday.

Any additional work required above the agreed shift.

Responsibilities:

• Provide reports to allow SLA / business targets to be achieved.


• Following structure of reports will be required


• Daily Capacity reports


• Weekly Capacity / target reports


• Monthly SLA / contractual reports


• Run out of hours reports to support Projects


• Control all reports / Proforma detailing counter structure etc…


• Regular customer meetings - (Conf call / On-line meeting etc…)

Qualifications:

• Proven knowledge of Ericsson, Nokia, Huawei Mobile Network platforms to enable the creations of reports.


• Capability on Performance platforms such as Proptima (MYCOM) to allow reports to be built and maintained.


• Excellent Excel skills using Marcos (VB), Pivot tables etc….


• Access to customer database


• Ability to work as part of a team


• Ability to perform job functions to standards under pressure of tense/confrontational situations


• Ability to remain calm and courteous with demanding/difficult customers and/or situations


• Ability to provide concise and clear, written and verbal reports


• Ability to work independently


• Fluent communication in English (Written & Verbal)

Essential experience:

• 3-10 years minimum experience of working in the Telecoms industry.


• Experience of producing and delivering customer presentations


• Proven ability to interact with diverse customers in a multi-cultural environment


• Experience of the software development life cycle desirable but not essential