Nights Control Room Shift Manager

Nights Control Room Shift Manager
Salary dependent on skill and experience
4 on 4 off
Rochdale

The Candidate

Your skills, experiences and attributes...

• Control Room or Helpdesk experience.
• Experience within an automated site.
• Management qualification (ILM/CMI Level 5 or equivalent)
• Proven ability to lead a team
• Adaptable and open to change - forward thinking in outlook
• Excellent attention to detail
• Excellent communications skills, both written & verbal
• Assertive with the ability to challenge and influence people at all levels
• PC literate, with the ability & willingness to learn & become expert in new systems
• Strong analytical & problem-solving skills
• Good commercial awareness

The Role

• Responsibility for the performance of the team.
• Colleague development through appropriate interventions, such as: Probationary Reviews, One-to-One Reviews, Appraisals & PDPs to drive high-performing individuals & teams.
• To contribute to and support the day-to-day operational strategy through effective communication and the proactive approach to management of automation.
• To ensure that all Service Level Agreements (SLAs) are met.
• To identify opportunities and initiatives for continuous improvement in ways of working, quality, consistency, and effectiveness.  
• To provide management colleagues and 3rd party suppliers with statistical reports, analysis and recommendations to help to drive continuous improvement. 
• To partner with peers and other key contacts throughout Distribution, Head Office and Stores.
• To support the Control Room Duty Managers in delivering the business strategy

Proman acts as an employment agency for permanent staff and an employment business for temporary workers.

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