Customer Success Manager: Customer Experience Manager, Customer Service Manager, contact centre, software, SaaS

Exciting new opportunity for a Customer Success Manager to join an innovative, growing UK organisation.

This role will be 100% home based.

In this role you will have the opportunity to help shape processes and procedures and deliver exceptional customer experience.

You will be part of a growing team where your contribution will really help move the organisation forward.

Key experience sought:

• Background in Customer Experience, quality of service and satisfaction


• Strategic thinker with awareness of new and emerging practises & technologies relevant to the company


• Strong Client relationship, networking, influencing and leadership skills.
  
  Ability to forge great relationships externally and internally.


• Strong problem solving and analytical skills


• Able to understand business objectives and align customer experience accordingly

Key responsibilities:

• Create, manage, maintain & document customer experience processes to define successful customer outcomes


• Work with project team and client to ensure smooth customer on-boarding process


• Maintain customer relationships and identify new opportunities


• Be an SME on customer experience and be able to help plan, strategise and execute on delivering great customer experience

Customer Success Manager: Customer Experience Manager, Customer Service Manager, contact centre, software, SaaS

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