Application Support Analyst (HOME WORKING)
Job - Application Support Analyst
Reporting to: Head of IT
PURPOSE OF ROLE: To undertake designated duties within the IT Department in accordance with the Company's requirements.
? Support internal customers by investigating and resolving application errors, data discrepancies and queries and enhancing existing MS Access applications, Word templates and forms and Excel macros.
? Support internal customers in the day to day running of a Microsoft Office 365 environment.
? Liaise with software suppliers on the development of system enhancements to overcome known problems or further fulfil user requirements including testing of new releases.
? Assist the implementation of IT application projects.
Provide technical input where required.
? Analyze data from systems and produce technical and business reports for consumption by Management.
? Work with Training in the provisions of content and knowledge for user training and training materials.
? Monitor Spiceworks queues to ensure service requests and incidents across TH March Group IT applications are dealt with in a timely manner.
? Active involvement in user meetings and assist in presenting issues and solutions both orally and in writing.
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