Tour Operator Reservations Supervisor
Amazing opportunity for a Tour Operator Reservations Supervisor you will be working for a Worldwide Tour Operator offering a first-class service for a luxury brand.
As a Reservations Supervisor you must have an excellent telephone manner, be computer literate with the Amadeus system and good sales and customer service skills.
- Handling incoming calls on all existing bookings - B2B & B2C
- Maintaining phone system extensions and call centre set ups - making sure everyone's mobile apps are logged in and working correctly.
- Monitoring the webchat functionality and usage / conversions on queries.
- Daily reviews with Admin to monitor confirmations/ chasers and booking cancellations overview.
- Working with Operations and Commercial Director and the team on incoming emails to Customer Services responses and quotes
- Checking PNR's, Flight Updates & Queues are actioned promptly by the Flight team and Res agents
- Create a Retention centric sales environment
- Develop a team progress and training system based on Balance Scorecard achievements
- Post Covid Team initiation and team build
- Experience in using Amadeus
- To offer expert knowledge and advice on destinations
- Persuasive and confident individual who can adapt to differing circumstances and is comfortable selling a luxury brand.
- Developing excellent time management skills with the team
- Up selling to maximise revenue on bookings
- To efficiently perform all administrative duties associated with the role
- Responsible for the selling of tailor-made holidays to worldwide destinations and to support the reservation team when advice is needed to secure a booking
- Driven to achieve Company targets
- Salary: from £23,000 - £25,000
- Plus, Target personal and group achievement Commission
- Please reply below
- Or contact Helen on 02038879444
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