Tour Operator Reservations Supervisor

Amazing opportunity for a Tour Operator Reservations Supervisor you will be working for a Worldwide Tour Operator offering a first-class service for a luxury brand.

As a Reservations Supervisor you must have an excellent telephone manner, be computer literate with the Amadeus system and good sales and customer service skills.


Key Duties:



  • Handling incoming calls on all existing bookings - B2B & B2C

  • Maintaining phone system extensions and call centre set ups - making sure everyone's mobile apps are logged in and working correctly.

  • Monitoring the webchat functionality and usage / conversions on queries.

  • Daily reviews with Admin to monitor confirmations/ chasers and booking cancellations overview.

  • Working with Operations and Commercial Director and the team on incoming emails to Customer Services responses and quotes

  • Checking PNR's, Flight Updates & Queues are actioned promptly by the Flight team and Res agents

  • Create a Retention centric sales environment

  • Develop a team progress and training system based on Balance Scorecard achievements

  • Post Covid Team initiation and team build



Skills Required:



  • Experience in using Amadeus

  • To offer expert knowledge and advice on destinations

  • Persuasive and confident individual who can adapt to differing circumstances and is comfortable selling a luxury brand.

  • Developing excellent time management skills with the team

  • Up selling to maximise revenue on bookings

  • To efficiently perform all administrative duties associated with the role

  • Responsible for the selling of tailor-made holidays to worldwide destinations and to support the reservation team when advice is needed to secure a booking

  • Driven to achieve Company targets



The Package:



  • Salary: from £23,000 - £25,000

  • Plus, Target personal and group achievement Commission



Interested:



  • Please reply below

  • Or contact Helen on 02038879444














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