Mac Support Engineer

Are you an experienced Mac Support Engineer looking for your next opportunity?

About the company

My client is one of the world's largest research organisations who is dedicated to understanding the fundamental science behind underlying health and disease across the globe.
Cutting edge technology is at the heart of this organisation, with a massive investment in a new building and facilities!

If you're looking to get your hands on the latest technology, then this could be the role for you!

About the Role

, Providing 1st/2nd line support, with focus on resolving issues remotely using existing technologies and desk visits.
, Working on a shift pattern of 8am - 6pm.
, Ensuring all technical issues and queries received via phone, email, self-service portal or walk-up are logged, tracked and actioned according to agreed processes and best practice.
, Providing a service that is responsive to customer needs by solving as many problems as quickly and directly as possible; if necessary, liaising with other staff to complete the resolution of the problems.
, Participate as required, and as directed by the relevant team members, in the following administrative processes: purchases and asset management (raising orders, monitoring deliveries, returns, etc), recording software licences and managing support contracts for computer hardware and related equipment, general administration and office management.

About You

The ideal candidate is someone who has experience working on a busy help-desk, supporting a predominately Mac environment.

, Experience supporting Mac systems.
, Experience supporting a range of Microsoft technologies (Office 365, Exchange, Active Directory).
, Experience using/supporting Jamf.
, A proven track record of delivering high quality customer service.

, An ability to prioritise effectively in response to competing demands from customers.

, An ability to “put yourself” in the place of customers and ensure that the service provided is meeting their needs.

, “Can do” approach to responding to customer queries.

, Working knowledge of ITIL.

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