Senior IT Support Technician

Senior IT Technician - Dumfries

Are you a Senior IT Technician looking for a challenge and have the knowledge and experience working within this industry?

If so, then you will be bound to be interested in playing a vital role providing IT support to business partners enabling the company to achieve its goals.

Joining a team of networking, wireless and VoIP specialists

You will be looked upon to provide solutions to technology challenges as well as educate end-users on utilising available tools to perform more efficiently.

Senior IT Technician Responsibilities:

  • Help Desk phone support

  • Hardware procurement, inventory, disposal support

  • Account Management advanced support

  • VIP/Executive support

  • Assist with managing standard process/procedures

  • Cross-training and providing guidance to other technicians

  • Work directly with vendors on installations, upgrades, preventive maintenance

Senior IT Technician Skills:

  • Experience in IT Help Desk support

  • Windows 7 & 10

  • Microsoft Office 2016 or above

  • Microsoft 365 Administration

  • Desktop/Laptop/Printer Hardware, General Networking and Wireless environment understanding skills

  • Mobile Device support experience (iOS preferred)

  • Desktop support tools

  • Excellent communication skills, telephone support skills, and interpersonal skills with a customer service focus

  • Documentation and knowledge base experience

  • Work on complex assignments, resolving problems and make recommendations

  • Ability to triage, troubleshoot, and resolve complex PC/Network problems accurately

Senior IT Technician Skills Desirable Skills:

  • Mac Support

  • Active Directory and Microsoft Exchange experience

  • Asterisk & FreePBX experience


The company is offering a salary for the Senior IT Technician is between £24,000 to £30,000 plus benefits, depending on experience.

Interested?!? Send your up-to-date CV to Mark Lasisi at Crimson for review

Senior IT Technician - Dumfries

  • Start: Immediate or with due notice
  • Rate: £24000 - £30000 per annum
  • Location: Dumfries & Galloway, Scotland
  • Type: Permanent
  • Industry: IT
  • Recruiter: Crimson Limited
  • Tel: 01675 466 477
  • Email: to view click here
  • Posted: 2021-04-21 16:05:58 -

  • View all Jobs from Crimson Limited

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