Perfect Placement UK Ltd
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Service Controller / Bookings Advisor

Part Time Service Controller/Bookings Advisor in Swansea.

- Starting salary up to £10.57 per hour pending experience. 
- 25 hour week Monday to Friday from 9:00am-2:00pm.

Our client, a leading commercial vehicle fleet management business established nationwide, are currently looking to recruit a Service Controller/Bookings Advisor on a part time basis to join their centre in Swansea.

Reporting to the Centre Manager and working as part of a team, your responsibilities shall include:

- To monitor and schedule any new booking requests received online or via phone.

Owning the job from creation to completion.
- Process and schedule re-occurring maintenance work.

Verify and create services using customer or manufacturers requirements while gaining the appropriate authorisation.
- Booking customers vehicles in for MOT/servicing through the mobile network or in-house and external garages.
- Liaise with the Field Technicians to ensure that the customer requirements are understood and executed.
- Develop relationships with suppliers to help manage service delivery for customers.
- Proactively support customer SLA’s and KPI’s.
- Provide support to drivers and operational leads within the customers business as required.
- Proactively identify potential compliance risks within customer's fleets.
- Identify opportunities to reduce vehicle downtime and costs by merging jobs.
- Proactively identify opportunities to increase Engineer utilisation.
- Ad hoc duties as required.

In order to be eligible you shall ideally live in or with a reasonable commuting distance of Swansea and be able to demonstrate experience of communication skills and working in a customer service environment as well as a working knowledge of the automotive industry.

Any experience in the fleet side of the industry would be highly beneficial but is non-essential.

Overall you will have strong relationship management and administration, organisational and time management skills, be IT literate, demonstrate the ability to work on your own initiative and as part of a team, and have a good geographical knowledge of the region.

For your hard work as a Service Controller/Bookings Advisor our client is offering:

- Starting salary up to £10.57 per hour pending experience (£13,750 per annum).
- 22 days annual leave plus the bank holidays.
- In-house training/development provided. 
- Workplace pension scheme. 
- Chance to work with the UK’s largest commercial vehicle fleet management business managing and maintaining 80,000 vehicles across 55 garages.
- 25 hour week Monday to Friday from 9:00am-2:00pm.

To apply please send your current CV quoting Service Controller / Bookings Advisor and the reference number, or for more details call Josh Buck at Perfect Placement.
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