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IT Support Technician

IT Support Technician

The company is a managed service provider, servicing medium and large businesses across the UK.

They are rapidly growing and are always seeking talented individuals to join their dynamic team.

They are fortunate enough to service a wide variety of organisations and sectors, so no one day is ever the same.

They are constantly evolving and problem-solving whilst striving to become one of the UK’s leading IT providers.

With a big focus on technology and the highest level of customer service, their engineers are encouraged to further their skills and knowledge through continual training and professional development.

It is crucial to them to maintain a professional, friendly and relaxed environment where people are valued and considered to be a key part of an exciting and rapidly growing business.

They are offering a unique opportunity for someone who is up for a challenge to grow within the business in the direction that suits the individual.

Key Roles & Responsibilities:

Duties will include

  • Handling, logging and updating IT support requests via phone and ticketing system within SLA
  • Visiting Clients sites to perform troubleshooting, installations and repairs
  • Providing product and service advice to clients
  • Work alongside 3rd line engineers to plan projects and execute them as required, either in the office or onsite
  • Dealing with customers, suppliers and vendors
  • Writing and updating client and system documentation
  • Maintain and develop own knowledge and skills to assist with first contact fault resolution

Required Skills and Experience:

  • Strong communication skills with customers, suppliers and colleagues
  • Good technical skills and being able to use own initiative for problem-solving
  • Good organisational skills and time management
  • Calm under pressure and a methodical thinker
  • Existing experience providing IT Support is essential
  • Experience with all Microsoft products including desktop and server operating systems and Office 365
  • Natural interest in IT with a desire to stay abreast of new technologies
  • Understanding of network infrastructure
  • Reliable, responsible and trustworthy with an excellent attitude
  • Self-motivated, patient and you remain calm under pressure
  • You have the tenacity and dedication to pursue an issue from beginning to end
  • Ability to multi-task, prioritise and escalate accordingly
  • Excellent problem-solving skills
  • Experience with customer service
  • ITIL Awareness

A Full clean driving licence is essential.

Benefits include:

  • Industry approved training
  • Annual bonus (performance dependant)
  • Company laptop

How to Apply

If this role is of interest and you would like to learn more, please attach your CV to the link provided and the Hiring Company will be in direct contact.

  • Start: ASAP
  • Duration: Permanent
  • Rate: £20k - 28k per year
  • Location: Edinburgh, City of Edinburgh, Scotland
  • Type: Permanent
  • Industry: IT
  • Recruiter: Hiring People
  • Contact: Hiring People
  • Email: to view click here
  • Reference: TEX01
  • Posted: 2021-05-13 11:01:42 -

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