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Technical Customer Service

OL54 – Technical Customer Service
Location: Monmouthshire
Salary: £Competitive


We are looking to recruit a technical customer support team member to work within our client's busy leisure retail business.

Successful candidates will be able to multitask, work under pressure and be a problem solver.

Someone who can make every customer feel like a priority.

You should have an inquisitive and technical mind set; a good knowledge of electrics would be a huge advantage in this role.

Administration tasks, booking in appointments and the ability to learn and adapt are key in a multitask environment.

You will speak to customers both over the phone and in person, so we will always expect you to look presentable and have an assertive “can do “attitude, you must enjoy finding solution to a customer needs with a calm approach.

Duties and Responsibilities :

  •  Managing and log incoming calls to its conclusion
  •  Generate aftercare sales
  •  Build a strong working relationship with our customers
  •  Provide accurate solutions
  •  Using positive language
  •  Follow internal processes & guidelines
  •  Go the extra mile
  •  Administration tasks
  •  To keep up to date with market knowledge
  •  Stock control
  •  Preparing parts for the service technicians
  •  Using a diary system
  •  Assist in the continued improvement of systems and procedures
  •  Any other tasks given to you by your line manager

Skills and Qualifications :

  •  Inquisitive mind, enjoy finding solutions
  •  Proven track record in customer service
  •  Assertive “can do” attitude
  •  Ability to manage expectations
  •  Excellent written and verbal communication skills
  •  Ability to work under pressure
  •  Excellent time management skills
  •  Ability to multi-task and prioritise
  •  Microsoft Word and Excel efficient
  •  Familiarity with CRM systems and practices
  •  Presentable at all times
  •  Ability to handle complaints
  •  Self-motivated
  •  Flexibility

Location: Monmouthshire
Salary: £Competitive