Head of Client Success
Job Title: Head of Client Success
Company: Mid Size professional consultancy on a significant growth path over the next 5 years
Location: Chester, Full time role 3 days a week office based.
2 days a week WFH.
Focus of the role: This role will design and support the client journey where strategy meets product service client engagement.
This is a hybrid role requiring proven experience as a Tech Enabler (SaaS, Salesforce, Digital Workplace Platform) and Operational experience (Sales/Account Management).
Base salary £65k - £80k DOE, plus client service bonus of up to £10k
Working across divisions this is a new Senior Leadership role focussed on the organisation's delivery of best practice client experience to maximise retention, loyalty and organic growth.
The successful candidate will be passionate about client experience and can demonstrate a track record of managing a change agenda through the entire client lifecycle.
An acute commercial awareness is essential as the successful candidate will be expected to measure, report and continually improve our performance.
Strong project and interpersonal skills are also critical - with proven experience of following through from start to completion in sometimes a very fast-paced work environment.
, Ownership of the client service transformation pillar within the organisation
, Ability to push the envelope in terms of challenging the status quo and spearhead client behavioural change across business divisions
, Maximising the use of Technology SaaS, Salesforce
Skillset: The successful candidate will have proven experience in both Tech and Operations in ideally a B2B environment.
Tech savvy with experience in some of the following and ability to pick up systems quickly: SaaS /Salesforce/ Oracle/ software platform/digital data
Excellent communication and stakeholder management skills.
Analytical skills with the ability to pick out trends and troubleshoot potential challenges - some knowledge of automation technology and digital transformation across multiple sectors is preferable.
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