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1st/2nd Line Support Analyst - Derby

1st/ 2nd Line Support Analyst - Derby (Office Based)


Are you a 1st/2nd Line Support Analyst looking to take your career to the next step?


If so, you will be bound to be interested in this opportunity to progress and assist with 1st/ 2nd Line support.

You will be joining a small close-knit team within an established company across its UK services for both the Private and Public sector.


Being the first point of contact on any technology-related process, application, or device, you will be providing first-level technical support to colleagues at all levels by diagnosing, documenting, reporting, and resolving or correcting hardware and software problems.


1st/2nd Line support Analyst Responsibilities:



  • Provide effective and efficient support to our users while logging this information in our Service Desk management tool

  • Uses ITSM to guide actions; create and update actions required to complete task

  • Communicates clearly and effectively with requesters, team members or stakeholders and constantly updates them with progress

  • Works independently and unsupervised according to objectives and updates the line manager with work completed

  • Plans and prioritizes own work and guides others to ensure all goals are met

  • Perform regular audits of user accounts, roles and privileges

  • Use the ticketing system to record updates to problem resolution, project tasks or daily maintenance tasks

  • Assist in documentation of configuration changes and upgrades



1st/2nd Line support Analyst Must Haves:



  • At least 2 years' experience of 1st/2nd line support

  • Office 365

  • Active Directory Experience

  • Networking TCP/IP, DNS

  • Hardware experience

  • Working experience of imaging and building laptops and desktops

  • Building mobile devices (phones and tablets) using a Mobile Device Management tool

  • Excellent knowledge of IT hardware and software used by customers

  • Ability to learn new technologies



The Company specialises with providing services to some of the world's most iconic brands.

By collaborating, raising standards and winning awards.

As an employer of choice, they focus on wellbeing, training and career progression


The salary


£25,000 for the right experienced candidate (plus additional benefits)


Interested?!? Send your up-to-date CV to Mark Lasisi at Crimson for review.


Crimson is acting as an employment Agency regarding this vacancy



1st/2nd Line Support Analyst - Derby (Office Based)