1st/2nd Line Support

Our exclusive client is looking for a 1st/2nd Line Engineer who provides outstanding customer service and enjoys working on tricky IT issues with the support of a great team in Central London.

You will need to be a strong 1st/2nd Line Engineer keen to work in a business where technology means everything.

As well as excelling in customer service, you will be technical and keen to stretch your skills with the support of a great team.

You will be working primarily with the following technologies:

· All current MS Windows Server & Desktop platforms.
· MS Exchange, RDS, SQL, SharePoint and other Server systems.
· Active Directory.
· Implement new server and desktop technologies including Office 365.
· Due diligence with regards to movers/change request.

· Exposure to Cloud technologies such as AWS and Azure.

The role of Service Desk Engineer is to ensure that customer requests are dealt with quickly and effectively, whilst maintaining the high level of service that our customers depend upon.

The role will expose candidates to a variety of technologies whilst requiring them to balance workload with project involvement.

● To answer requests for support in a prompt, professional and courteous manner, however they are received.

● To manage calls according to the agreed process, escalating as appropriate.

● Resolve customer's requests for support in a timely fashion, whilst preventing re-occurrence.

● To assist the team with the administration of the network and the services it provides, so that an agreed level of performance is maintained.

● To assist fellow engineers within the team by providing guidance and technical training where required.

● To maintain support levels to meet the customer's individual needs.

Their mission is to make IT support as stress-free as possible and a growth enabler for business.

They specialise in architecture and urban planning practice.

The practice's ranges from architecture and interior design to conservation and renovation of historic buildings to urbanism, planning, consultation and research.

This opportunity offers a salary of £23,000 - £25,000 depending on your experience.

Alongside this great salary, you will also have access to a host of company benefits including a gym membership, a pension scheme and 25 days holiday.

This role is a great opportunity not to be missed.

Submit your CV now, or give Sonia Bhambra a call on 0207 426 9844 to discuss whether this role is right for you.

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