Additional Resources Ltd.

Service Delivery Manager

Service Delivery Manager - Brighton

Salary - £28k - £31k based on experience + Private Healthcare

The Client

The client provides a content curation platform that helps brands sell

As the leading content platform in the automotive sector, they are working with 22 of the top 40 global brands including Porsche, Volvo, Mercedes, JLR, Audi, McLaren, Toyota and Citroen who see large increases in marketing engagement and a ROI of up to 10-1.

They are now expanding into other sectors and are already working with Sainsbury's, Boden and Sweaty Betty in the retail and e-commerce sectors.

You'll be coming on board at an incredibly exciting time for the business as they ramp up their growth and build deeper relationships with the world's most exciting automotive and e-commerce brands.

The Role

Looking for a meticulous and technically capable Service Delivery Manager to join their super star Customer Success team.

You will work closely with one of their Senior Customer Success Managers and will be responsible for delivering both strategic and technical services across our Strategic Accounts.

The role will enable you to work with some of the biggest Automotive brands in the world

Main Duties

Being accountable for Service Delivery across a small number of assigned accounts.

Delivering various technical tasks to maximise client satisfaction and growth of the business by achieving target utilisation levels.

Managing incoming customer issues & requests including analytics and platform troubleshooting for customers - escalating where required in a timely manner.

Creating content plans for automotive websites based on available content that meets client guidelines and objectives.

Managing content uploads and associated taxonomies, ensuring content is uploaded and tagged accurately.

Reviewing PR content to find the best fit for business goals.

Suggesting content on an intermittent basis.

Supporting Customer Success Managers with account analysis, data and reporting through to preparation of slides for use in QBRs and EBRs.

Documenting, optimising and carrying out best practices that can continually improve the clients' services at scale.

Continually growing value by increasing skills, knowledge and ability in leading

Marketing Technology consistent with their business strategy

Supporting account configuration and set-up tasks which will be required from time to time.

Acting as a voice of the customer through sharing feedback, updating colleagues on project status and representing customers internally

Skills and Experience

Someone who has had exposure to the Software industry, preferably within a related domain of Social Media & Content Marketing

Degree educated from a leading university

3-5 years of relevant experience including 1-3 years in a Professional Services role working with global brands

You possess knowledge of the Digital Marketing ecosystem - with Content Delivery &

Email Personalisation a huge bonus

Technically minded with experience in the following areas an advantage:

HTML/CSS, Google Analytics, Excel/Google Sheets

You have a strong customer focus - with experience liaising with Associate / Manager level contacts


28 days holiday (24 flex days + your birthday and 3 extra business days around Christmas)

Flexible working policy

Training & development opportunities

Collaborative and creative company culture

Regular team days out and events

Potential to join share option scheme

Private Healthcare through Vitality (after successful probationary period)

Cycle to work scheme


Flexible hours - Full time - Permnant


Fully remote for now, and 2-3 days in the Brighton office when things are safer.

Important Information: We endeavour to process your personal data in a fair and transparent manner.

In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.

For more information see our Privacy Policy on our website.

It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.

If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

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