Octane Recruitment

Contact Centre Advisor Vacancy - Motor Trade - Maidenhead Area

Contact Centre Advisor - Commercial Dealership Based
Location: Maidenhead
Salary: up to £23,000 plus bonus

Monday to Friday between the hours 9am - 6pm,

8am - 5pm, 8.30am - 5.30pm
1 in 3 Saturday Mornings on a rota 8am - 12pm

We are currently recruiting for a Contact Centre Advisor for my clients Commercial Dealership site in the Maidenhead area.

Working alongside the Sales team at the Dealership and the Aftersales team in the workshop your remit will be to take calls from customers and either run through the offers available on new and used cars, using effective questioning to find out the customers' needs, advising on prices, time scales, their best options and any additional offers.
You will be tasked with making appointments for customers to come to site and following up on vehicles purchases to ensure a full and complete customer experience.

Or you will be liaising with the workshop to book customers vehicles in for general servicing, MOT's and repair work, giving customers updates on repair timescales and obtaining approval for any costed work.

You will be working alongside the service department making sure you deliver a high level of customer service to make sure the customers books their vehicle in and to make sure they are updated at all times.

The role is working within a Main Car dealership so we need someone with the highest levels of customer service and communication skills who present themselves in the highest manner.

Due to the nature of the company they can offer an excellent working environment and career prospect opportunities.

The role does involve an element of sales but really the position entails very high levels of customer service.

Having experience within a similar role is needed so someone from a Call Centre or Contact Centre position will be ideal.

As the role is working within the Motor Trade; a good knowledge of the trade will be preferable.
You must have excellent Customer Service skills, be a strong communicator and be able to present yourself in a professional manner.

A background within a similar sales position will be an advantage.

Reference number: OC10121
SubSection - INDOJ

Jack Adams
07960 042 245

Octane Recruitment

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