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Customer Service Administrator

A fantastic part time opportunity for an experienced Customer Service Administrator has just come in for a Mirfield based client.

The role of Customer Service Administrator is with an well established company with the aim of providing exceptional customer service to ensure that customers receive their orders on the dates expected and any issues are dealt with quickly and in a satisfactory manner.

As a Customer Service Administrator the main duties will be:

  • Answers customer messages both online and by telephone promptly to enhance the customer service experience.
  • Quickly learns the functions of the systems used to log in and respond to actions required across various customer service portals.
  • Works with stock controller to process returns in a timely and accurate manner.
  • Accurately records and logs interaction with customers and able to retrieve this information to create reports for management.
  • Knowledge of updated company rules and policies to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery to inform customers.
  • Be able to use courier information to track orders and where necessary, submit claims for lost/damaged parcels.
  • Address costumer questions about new products, services, promotions on sales.
  • Acts upon cancellation requests efficiently and maintains good relationship with warehouse team to reduce unnecessary dispatches.
  • Contributes to bottom lines sales by increasing customer satisfaction and repeat customers.

As a Customer Service Administrator you will receive £9.20 per hour and your hours of work will be:

  • INITIALLY (2 week induction period)
  • Monday to Thursday – 8:00am – 4:30pm
  • Friday – 8:00am – 3:15pm
  • 37.5 hours pw
  • Lunch – ¾ hour daily

  • REGULAR HOURS (after 2 week induction period)
  • Monday & Tuesday – 8:00am – 1:00pm
  • Wednesday to Friday - 8:00am – 12:00pm
  • 22 hours pw


If you have good Administration skills, an excellent telephone manner with strong communication skills then we would like to hear from you. 

You should also be able to prioritise your workload and be confident using Microsoft packages.

We would like to invite candidates with a strong Customer Service, Customer Relations or Customer Care background.

Aqumen Business Solutions is acting as an Employment Business in relation to this vacancy.

  • Start: ASAP
  • Rate: £9.20 - 9.20 per hour
  • Location: Mirfield, West Yorkshire, England
  • Type: Contract
  • Industry: Customer_services
  • Recruiter: Aqumen Recruitment
  • Contact: Graham Smith
  • Tel: 01977515626
  • Email: to view click here
  • Reference: CSAM
  • Posted: 2021-07-30 12:11:03 -

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