Customer Care Manager

As Customer Care Manager you will be leading and managing a small and dedicated customer service team of four, who take a real pride in the bespoke service they deliver to their clients.

Purpose of the role: To bring all elements of the customer service together working liaising with all the internal and external teams to ensure the customer receives their goods, on time, every time!

Key Responsibilities for the Customer Care Manager:

  • Answering customer enquiries by phone and email

  • Taking care of key clients and expedited cases

  • Account managing key clients

  • Working with the internal and external teams as necessary

  • Communicating with all levels in the business

  • Driving high levels of customer care in the business

  • Liaising with the installations and contracts team, ensuring the smooth delivery

  • Sales order processing from receipt to completions

  • Supporting the team in all day to day activities

  • Working with the client to ensure a smooth and seamless completion of service

Key Skills Required for the Customer Care Manager:

  • Strong customer service management experience, leading and managing a team

  • Exceptional levels of customer care, including conflict resolution

  • Adaptable in a changing environment, can reprioritise

  • Able to work on different projects simultaneously

  • Highly organised with meticulous attention to detail

  • Excellent interpersonal skills

  • Confident communicator

  • Solid IT skills, proficient in Microsoft Office

  • Logistics experience would be an advantage

  • Own transport due to location

What's in it for you?

  • Working in a beautiful, listed building

  • Monday to Friday 8.00 am to 5.00 pm or 9.00 am to 6.00 pm

  • Salary of between £25,000 and £30,000 DOE

  • Progression and development

  • Working for a company who are leaders in their field

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