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Customer Support Assistant

Customer Support Assistant - part time
Flexible hours between 8.30am -5.30pm

Do you have a passion for outstanding customer service, and want to expand your skill set within technical support?

Our client is seeking an individual that can come in and hit the ground running, who has an excellent phone manner, good I.T skills and wants to provide the customer with an accurate, professional, and friendly service.

This company is small and highly successful, based in Knowlhill, Milton Keynes and are Number 1 in the UK in their field.

Key Responsibilities

, Respond to queries in a timely manner
, Provide remote technical support to customers
, Remote installation of product and required software
, Diagnose and resolve any product related issues
, Liaise with field-based engineers when required
, Support to customers with managing and using the software provided to them
, Advise new customers on which product would be best suited to them
, Flexibility required to take sales calls and process orders

Skills required

, Previous customer service experience (2yrs minimum)
, Medium level I.T skills - some technical support experience required
, Ability to analyse and problem solve
, Able to keep calm and professional when under pressure
, Ability to work on your own initiative
, Able to develop positive relationships with customers

Flexible part time hours to suit - £12 per hour

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