Care Manager - Community

Optima is a CQC Registered service specialising in supporting Children, young people and adults with complex health needs across the Northwest of England.

Due to impending career progression of the current postholder, they are looking to recruit a new Community Care Manager.

Key Roles & Responsibilities:

  • Day to Day responsibility for a team of approx 25 Community Support Workers
  • Caseload of approx 10 Service users and their families
  • Working very closely with their ‘in-house’ Nursing Team to enable effective and timely training of your Team members
  • First point of contact for all Service Users (their families) / Team members / External Professionals (Social Workers, Nurses etc) enquiries
  • Assessment of Service Users needs at the beginning of their service and periodically throughout their support journey with Optima
  • Training and developing your Team members in various topics such as Policy/Procedures/Personal Behaviour Expectations / Service Users ‘Awareness’ Sessions / Risk Assessments & Management / Delivery of effective Support etc.
  • Identifying Training Needs and Implementing Plans (4 to 6 weeks)  to ensure Team members are trained and competent within agreed timescales
  • Creating and Maintaining advanced Rotas which meet both Service Users needs and Team members work/life balance
  • Managing your Team members work performance
  • Interviewing new Team Members (in person and via Teams)
  • Collating service information for Senior Leadership Team and Commissioners
  • Take part in regular paid ‘On Call’ support and advice to Team Members and Service users

About You:

  • Experience in organising / managing home care / domiciliary services
  • Ability to multi-task in a fast-paced environment
  • Calm under pressure
  • Can use software programmes to input and extract data.

    Access Care Planner / Mobizio and advantage
  • Very confident in communication with people at various levels
  • Excellent understanding of the needs of people with additional and complex health needs
  • Work as part of a small team but also work under own initiative when required
  • Must be a driver (to attend meetings and undertake service user home visits)
  • Ideally have lots of life experience and bring ‘common sense’ thinking to problem solving on a daily basis
  • Always looks for the positive in life not only seeing the problems
  • Thrives on making people’s lives better with good organisation skills, delivering service users expectations and providing support to your team members
  • Can take praise as well as suggestions for improvements
  • Must be able to see life’s funny side
  • Must be a driver and have own vehicle ( to visit Service Users at home + attend meetings)
  • Excellent with Microsoft Outlook / Teams / Word and Excel (as Optima is a paperless and digital organisation)
  • Confident and knowledgeable around Safeguarding Processes and management of ‘Fact Finding’ Investigations etc.
  • Ability to ‘Grow’ with their business


  • Optima is a small but well-oiled machine
  • Excellent friendly and encouraging team approach
  • CQC Good rating
  • Lots of development opportunities
  • Extremely supportive Senior Management Team
  • Good social activities
  • Multi-Disciplinary Team approach
  • Excellent salary
  • Contributory Pension
  • Full Online Training Portal
  • Opportunity to become ‘Train the Trainer’ in various subjects
  • Ful work related travel expenses

Salary: £26,904

Hours: Monday – Friday 9.00am to 5.00pm

Location: Denton, Manchester

How to Apply

If this role is of interest and you would like to learn more, please attach your CV to the link provided and the Hiring Company will be in direct contact.

  • Start: ASAP
  • Duration: Permanent
  • Rate: £26,904 per year + Benefits
  • Location: Denton, Greater Manchester, England
  • Type: Permanent
  • Industry: Charities
  • Recruiter: Hiring People
  • Contact: Hiring People
  • Email: to view click here
  • Reference: OPT21 - Denton
  • Posted: 2021-09-27 12:00:43 -

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