Infrastructure Analyst

Are you an Infrastructure Analyst looking for your next role? A leading insurance firm is recruiting an Infrastructure Analyst to play a key role in supporting and maintaining some of the core applications and services.



Role Responsibilities
, Respond promptly to user requests for technical assistance using JIRA to record, track and manage requests.
, Install and maintain desktop and data centre technology/equipment including installing, configuring, patching and upgrading all IT hardware and equipment.
, Monitor global systems, network links, virtualised platforms and application health through shared dashboards, resolving operational issues, or escalating to Experts.
, Creation and deployment of Windows application packages through appropriate packaging tools.
, Ensure data backups and DR arrangements are running up-to-date, and observing corporate data protection and retention policies.


, Manage local data centre operations, coordinating installation and maintenance work with vendors and remote hands support and ensuring appropriate data centre change control processes are followed.
, Work with IT Security staff to ensure all relevant policies are followed, Assist Security team with Vulnerability management and patching.


, Support infrastructure project initiatives, supporting deployments from the through handover from project teams.

Role Requirements
, One (or more) VMware, Linux, or Microsoft certification(s) an advantage.


, CCNA or relevant networking experience an advantage.
, 3+ years' experience supporting a multi-vendor environment including Linux /VMWare / Microsoft Products and in Server and desktop hardware monitoring and support.
, Experience working with Microsoft Operating Systems, including Windows 10, Servers 2012, 2016 and newer.


, Experience with Microsoft directory services; Active Directory, Group Policy, AGPM, DNS & DHCP.
, Good experience in one of the following virtualisation platforms: Citrix XenApp/Xen Desktop; VMWare vSphere, ESXi & Horizon View.
, Solid experience in content and collaboration tools such as Office 365, SharePoint, Microsoft Teams and OneDrive.




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