Call Centre Agent

Customer Service Officer

To be the first point of contact within a Council Customer Services Team

Cardiff Council is currently looking to take on an interim Customer Services Support Assistant to help provide the best service to its residents.

The main purpose to this role is to provide a timely high level service to inbound calls and emails, acting as the first point of contact to the local area.

1.

To provide accurate, meaningful and consistent advice to customers, ensuring that they understand the action which will be taken.

2.

To listen patiently, to empathise with the customer's situation and convey a genuine desire to help and support.

3.

To work with colleagues within the Contact Centre and other service areas to ensure the highest levels of first time call resolution and customer satisfaction.

4.

To work with current and emerging technology to enhance customer contact services.

5.

To ensure continuous improvement, initiating, facilitating and responding to change in a positive manner.

Pay: £10.79 per hour

This role is for an immediate start.



*Service Care Solutions also offer a referral fee of £250 for anyone you may know.

Once they are placed and complete their probationary period you receive a £250 bonus!

*

Working with Service Care Solutions offers you a number of benefits including:

, A specialist consultant within an experience and dedicated recruitment team
, Excellent rates of pay
, An extensive range of vacancies available throughout the UK
, Payroll service twice a week




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