Service Delivery Manager - Managed Services


 An exciting new position has arisen for a talented Service Delivery Manager - Managed Services to come and join their exciting new office based in Cardiff, Wales.  My client actively promote innovative thinking, collaboration, and prides themselves on providing excellent leadership and service to customers.


As a Service Delivery Manager (SDM) you will have a direct hand in driving customer success.

Their customers trust them to maintain and manage their ServiceNow solution which require a trusted individual to ensure quality delivery of services.

As the Service Delivery Manager (SDM) you will work to improve services through relationship building, metric monitoring, operational review, and effective communication.

The Service Delivery Manager (SDM) identifies service improvement initiatives and works to eliminate escalations increasing and maintaining high customer satisfaction.


To apply for this role you must posses Service Delivery Management experience, working with enterprise level customers ideally within a managed service function.  It would be ideal to possess the ability to exceed customer expectations within regular service review meetings and reporting.

  An understanding of IT Service Management, processes, and best practices; ITIL foundation and beyond is beneficial.

 Any previous experience with ServiceNow would be beneficial.


Excellent salary is on offer paying between £55k-£60k plus healthcare for the family (Spouse & children), pension, Bonus, EMI Share Option Scheme, Sick Pay and much more.


Apply today to hear more details.

  • Rate: £55k - 60k per year + bonus, share options, healthcare etc
  • Location: Cardiff, Wales
  • Type: Permanent
  • Industry: IT
  • Recruiter: Linking Humans
  • Contact: Farrah Wells
  • Tel: 02381542542
  • Email: to view click here
  • Reference: 32150
  • Posted: 2021-11-02 13:00:42 -

  • View all Jobs from Linking Humans

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