Call Centre Sales Advisor

Job Title: Call Centre Sales Advisor

Location: Hanwell, West London

Job Type: Permanent, Full Time

Salary: £19,500 per annum + UNCAPPED commission + competitive


Reporting to: Call Centre Team Leader


  • Manage both inbound and outbound sales calls.

  • Manage existing customer queries via telephone and email.

  • Provide excellent level of customer service to our existing and potential customers and build long lasting relationship with customers.

  • Maintain in-depth service knowledge and understanding of Access' products and service and the features and benefits in comparison to competitors, tailor quotations based on the customers' requirements and up sell ancillary products.

  • Process deposits, communicate the customers' requirements accurately and schedule follow up contact.

  • Ensure accurate enquiry information is stored on the central CRM system with comprehensive information regarding customer requirements.

  • Assist with performance reporting.

  • Escalate complaints to the appropriate line of authority.

  • Comply with all Health and Safety Legislation.

  • Any other tasks assigned by the Line Manager and Senior Management.

Skills and Experience:

  • At least 2 years of proven work experience in a Call/Contact Centre environment.

  • Excellent verbal and written communication skills and great interpersonal skills.

  • Complaint handling experience will be advantageous.

  • Be proficient in MS Office skills.

  • Well organised and self- driven individual with demonstrated ability to prioritise and effectively complete multiple tasks.

  • A great team player and be comfortable working in a small team environment.

  • Have the ability to work under pressure and meet deadlines.

About you:

  •  You are a natural salesperson with a 'Can do' attitude.

  •  You thrive on performance and positive results.

  •  Be adaptable and willing to learn.

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