Guest Sales Manager

Are you a Guest Sales Manager looking for an amazing opportunity to work with an exciting technology-led business? The Guest Sales Manager is accountable for driving and meeting guest sales targets.
The role would best suit someone who has a minimum of 5 years' experience in reservations management and guest sales within the leisure, hospitality, and short-term accommodation industries.

The Job:

, Maximise occupancy for our partners - Conversion of inbound enquiry-based guest leads as well as working closely with Marketing to seek outbound guest sales opportunities e.g., government procurement, corporate travel, relocation services, tour operators to expand customer base
, Reservations management - Accountable for the end-to-end guest booking process including enquiry management, relevant guest stay support, professional guest communications, payment processing and ensuring all guest company requirements are complete ahead of a stay
, Understand customer trends through data analysis and building relationships - Partner with customers and analyses data to understand their needs and identify valuable emerging market trends
, Revenue management - Analyse and provide weekly and monthly forecast summary updates with recommendations to improve long term strategies
, Lead and manage out of hours Reservations Team - Ensure team are offering a quality reservations service to all customers in a timely manner
Skills Required:
, A sales and reservations professional with a minimum of 3 years' experience in the leisure, hospitality, and short-term accommodation industries
, Someone who is number-oriented with strong numerical skills and a well-developed business sense
, Someone who is extremely well informed about our market and able to accurately forecast sales predictions and shifts in the marketplace
, Someone who thrives under pressure and with constantly changing dynamics
, A people person who thrives on working with others and loves building personal connections that drive growth
, Someone who is organised, and detail orientated
, Someone who has strong written, verbal, and interpersonal skills who's energetic and focused
, Someone who has a strong desire to expand and acquire new skills
The Package:
, Salary £25,000 - £32,000
, Discretionary bonus scheme
, Flexible and remote working options (including sabbaticals)
, 25 days holiday plus the flexibility to buy or sell 5 days
, An exciting and fast-paced environment with lots of development and growth opportunities
, Friendly team and regular socials together
, Support from a mentor on how to grow your future career
, Informal ongoing development and training on key business skills, such as project management
, Cycle to Work Scheme
, Discounts for you and your family and friends on our homes
, Rewards for introducing new customers and team members
, If you would like to apply for the above vacancy, please click below to APPLY or call Helen on 02038879444

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