Perfect Placement UK Ltd

Customer Relations Advisor

Customer Relations Advisor in Bournemouth

About the role:

As a Customer Relations Advisor, you will be responsible for handling all customer complaints and service quality issues on behalf of the company.


You'll need to work with the customer, dealership and finance lenders to find a suitable resolution in line with the consumer rights act 2015 and FCA guidelines.


This is a fast-paced and varied role and is partially phone based.



Key Responsibilities:

- Communicate effectively with dissatisfied customers via email and telephone.


- Thoroughly investigate complaints, including gathering information from inspection reports and requesting supporting evidence from customers /dealers.
- Maintain accurate records by logging all details on the CRM, complaints log and compliance monitoring report.
- Liaise with dealerships, customers and lenders to resolve Service Quality complaints.
- Provide the customer with a written final response letter via email on closure if the complaint.



What you'll need:

- A positive, can-do, attitude and a willingness to learn.


- Good communication skills, both written and oral.


- To be well organised and able to prioritise workload.
- The confidence to have difficult conversations with customers.

Delivering outcomes that may not always be ones that customers are looking for.
- Sound understanding of consumer rights and financial services complaints handling guidelines.
- Previous experience of working in the automotive industry or a keen interest in vehicles.
- Experience of working in an FCA regulated environment is preferred though not essential.



About Us Quick Car Finance has gone from ambitious Bournemouth start-up to fastest growing car finance broker in the UK in only 2 years.


We believe in offering a stellar customer experience (check out our Google reviews) and we care about providing an equalling positive experience for our colleagues!
We've recently moved into our brand new, built to spec, offices in the heart of Bournemouth town centre, giving us the space to more than double our team as we embark on a period of rapid growth.
We are deeply passionate about matching our customers with the right finance and the right car, and it takes exceptional people to help us achieve this.



Benefits · Smart Casual Dress · Bring your (well behaved) dog to work with you! · 28 Days Holiday · Pension Plan · Tiered Progression Programme with Comprehensive Training · Individual / Team Bonuses · Regular Social Events · Free Breakfast ·
We invest in our people and support personal and professional development.

This is a full time, permanent position working Monday-Friday with two late shifts a week, 10-7pm, and 1 Saturday in 4.

If this Car Sales Job interests you and you would like to know more about it or other Automotive Jobs in Bournemouth please contact Ryan Gilbertson at Perfect Placement UK Ltd.

Perfect Placement are the UK's Leading Motor Trade Recruitment Consultancy, and Automotive Jobs are our speciality.

If you are looking to improve your Auto Industry Career, get in touch with our Team today.

We have a wide range of Jobs from Vehicle Technician to Parts Advisors to Dealer Principals.




Share Job