Implementation / Support Lead

Implementation / Support Lead


Location: Atlanta, GA based - Hybrid position (2 days on-site / week) / 100% Remote


Position Type: Long-Term Contract, Contract-to-Hire


Our client is one of the largest consumer credit reporting agencies that works with more than 88 million businesses worldwide.


They are looking for an Implementation / Support Lead to join their team on a 100% remote or hybrid basis.

You will be leading a global cloud deployment / support team that enables the distribution and adoption of the client's Big-Data Analytical platforms.


Here's what you'll be doing:



  • Managing a team of Admins / SREs that would be responsible for deploying the solutions globally and supporting them

  • Providing the primary point of contact for the Business Units about queries, questions and issues related to the Enterprise Platforms

  • Preparing and presenting executive-level presentations

  • Performing analysis on results and using data to derive conclusions


Here's what our ideal candidate has:



  • 5+ years of program and project management experience

  • Experience with customer facing project management and leading a team

  • Experience with Cloud application initiatives and Data related initiatives

  • Strong ability to network and operate in a cross-organizational matrix environment

  • Knowledge of working in an Agile environment

  • Experience in a high-volume production environment involving many transactions

  • Experience with leading analytical resources on projects and providing expertise

  • Excellent communication skills

  • Minimum of a bachelor's degree in Business, IT or Engineering is preferred


Benefits:



  • Comprehensive Medical / Health benefits offered

  • Option to work from home 3 days per week

  • Option to be 100% remote (for the right candidate)




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