McGinley Support Services

Works Planner/Scheduler

Job Title: Planner/Scheduler

Job Class: Business Support/Admin

Location: Littlehampton

Salary: 20k to 25k

Are you looking to work for an established Construction Company?

Do you have good Planning/Admin skills?

Confident with scheduling operatives into work?

We're currently on the lookout for a Planner/Scheduler to work for one of our top clients!

You'll be working in the Littlehampton office, reporting to the Lead Planner.

Overall purpose of the role

  • Day-to-day planning of the operatives (direct and subcontractors) to ensure all jobs are adequately allocated, attended, FOW raised, jobs re-booked or closed off as necessary on a daily basis.

  • Reviewing jobs on Dynamics and feeding back into reports as well as raising any risks to Operational Management.

  • Ensuring all appointments booked are met on time with correct allocation, operative and materials required and subsequent jobs booked with residents updated at all times to ensure a positive customer experience.

Desirable Experience:

  • IT Skills required

  • Microsoft Office Suite

  • Dynamics (desirable)

  • Responsive Repairs background required

  • Planning/scheduling background

  • Customer Service


  • To proactively identify good quality business opportunities whilst working with customers that value our offering, who will provide long term business taking into account.

  • Checking/ allocating all booked jobs ahead of appointments.

  • Daily tracking of jobs and PDA usage (Ops accepting, closing jobs, adding notes, FOWs, SORs etc.)

  • Ensuring all Ops diaries are reviewed to ensure appointments are met and closed off with FOWs at COP.

  • Ensuring all emergencies are appointed and allocated promptly (2 hours attendance) throughout the day

  • Daily Monitoring of jeopardy to ensure no jobs are booked out of target and monitor absence levels to ensue all jobs are completed.

  • Daily monitoring of overdue orders.

    No more than 20 overdue jobs at any one time.

  • Liaising and calling back completion sheets from subcontractors.

  • Monitor allocations of work when cancellations occur (no operative should be waiting longer then 15 minutes).

  • Operative Follow-on jobs - Ops will call from site and job to be offered and booked with resident.

    Operatives not to leave site without speaking to you.

  • Operative no access - Op will call from site, planner to confirm resident is not at the property (call tel numbers) and provide new appointment date to be left through door/post-box.

  • Allocation of recalls.

  • Plant Hire and returns.

  • Materials coordination as and when required.

    Advising engineers / supervisors.

  • Book-in authorised VO's/Quoted FOWs (passed via admin team and authorised by Operations team)

  • Booking/re-allocating operative annual leave, sickness, training, TBT, van breakdown etc.

  • Subcontractor updates & diary management.

  • Updating Dynamics with notes of action etc

  • Cooperating with the planning supervisor and teammates as and when required

  • Working with other teams/operatives/Subcontractors to cover another planner / call Centre advisors' AL, sickness and at busy times of the day

  • Ensuring Repairs Inbox is regularly reviewed and all jobs raised within 48 hours.

  • Assisting with the Call Centre as and when required.

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