Service Coordinator - Northampton - £20,000 - £24,000

Service Coordinator - Northampton - £20,000 - £24,000

Client

My client are an industry leader within the Lift industry, Covering a number of contracts throughout the Midlands

An excellent opportunity has arisen within the Northampton area for an experienced Service Coordinator

Key Responsibilities:
, Raising jobs on the Eagle Field Assist Management System accurately- using questioning techniques to make sure the right discipline is sent to the job required.


, Allocating, confirming & deploying reactive jobs to engineers appropriately.

Make sure the engineers have their schedule in advance.


, Attention to detail, by optimising the use of engineer's time by careful and efficient planning and correct allocation of time, equipment and skillset, minimising downtime and wasted journeys , Ensuring engineers complete the emergency call-out jobs on their tablet and the job is closed on the system.


, Understanding the changes & status of each job through the FMS system.


, Ensuring that the service levels of emergency call outs are monitored & are achieved (and exceeded where possible)
, Maintaining and updating the in-house customer database
, Rescheduling revisits for customers to ensure the completion of jobs as quickly as possible should we need to return to the site.


, Allocating & deploying the customer's outstanding repair works that are required to be carried out.


, Monitoring & acknowledging completed works from the engineers.


, Managing the jobs efficiently with accurate job notes on the system.

To allow them to be invoiced correctly to the correct organisation.



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