Customer Service Assistant

Job Title: Customer Service Advisor

Contract Type: Temp - Ongoing

Work Pattern: Mon - Fri

Start Date: Asap

Service Care Solutions are looking for a Customer Service Advisor to join our clients team in Lancashire.

You will be responsible for providing comprehensive and in depth enquiry service for all customer by delivering the best customer care experience you can.

Job Role -

• Act as the primary contact for garden waste and bin-related inquiries for a local government entity.


• Efficiently handle incoming calls from customers within a Contact Centre..


• Provide accurate information and assistance regarding garden waste collection schedules and bin usage guidelines.


• Demonstrate exceptional customer service skills, addressing concerns promptly and effectively.


• Utilise expertise in front-line telephony services to resolve customer issues.


• Collaborate with internal teams to escalate complex inquiries and identify process improvements.

Suitable Candidates experience: -

• Experience on working within a customer focused role.


• Experience of responding, handling and resolving challenging customer queries.


• Experience in customer service soft skills including empathy and taking ownership.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an E-Mail to arran.fitchie@servicecare.org.uk