PARTS ADVISOR

Parts Advisor Role Purpose

The purpose of a Parts Advisor role is to provide professional advice and assistance to customers regarding the parts and components of vehicles.

This includes offering advice on the most suitable parts and components, ensuring customers understand the technical specifications of the parts and components, ordering parts and components as required, and keeping accurate records of all parts and components that have been ordered.

The Parts Advisor is also responsible for ensuring that parts and components are delivered to customers in a timely and efficient manner, managing stock levels, and providing general customer service.

Parts Advisor is a customer service-oriented role within the automotive industry, responsible for providing advice and assistance to customers regarding the selection and purchase of automotive parts and accessories.

This position requires excellent knowledge of vehicle parts, components and systems, as well as the ability to provide accurate and timely customer service.

• Advise customers on parts needed for their vehicles


• Interpret customer enquiries and provide accurate advice on parts


• Locate parts from inventory and order parts as required


• Process customer orders for parts and accessories


• Maintain records of parts sold and costs


• Maintain customer database


• Provide advice on pricing and promotions


• Liaise with suppliers and manufacturers for parts information

• Excellent customer service skills


• Good communication and interpersonal skills


• Good knowledge of vehicle parts


• Ability to use computer systems and software


• Ability to work in a busy environment

• Strong customer service skills


• Excellent communication skills


• Ability to work in a fast-paced environment


• Good knowledge of automotive parts


• Time management skills

• Excellent customer service skills


• Good product knowledge


• Strong communication skills


• Good numerical and IT abilities


• Ability to work under pressure