Customer Relations Officer (CEX Office) LBS-08

Job Title: Customer Resolution Officer
Work Pattern: 36 Hours a week
Contract: Asap start
Location: Southwark
Days: Mon - Fri

Service Care Solutions are looking for a Customer Resolution Officer for our Clients In Southwark.

You will be responsible for providing high quality and efficient support to the Chief Executive Officer, in particular, with the management of resident enquiries and casework.

Job Role -

• Serve as the resident-facing Customer Relations Officer on behalf of the Chief Executive, ensuring their needs are met and managed efficiently.


• Receive and triage resident's correspondence, telephone inquiries, and emails, providing timely responses and logging cases on the Member's Enquiries system.


• Liaise with various departments and external agencies to triage problems and provide comprehensive responses to residents.


• Ensure all cases are handled with sensitivity and confidentiality, adhering to GDPR principles, and maintain accurate records of all Chief Executive casework.


• Implement and maintain administrative systems, including links to casework and complaints systems, to maximise the effectiveness of the Chief Executive Office.


• Develop strong relationships with corporate management teams, senior officers, members, and strategic partners on behalf of the Chief Executive.


• Record minutes of meetings as required, communicate action items clearly, and manage updates of action plans using Microsoft tools such as PowerPoint and Word.


• Participate in multi-disciplinary projects as required, providing regular feedback on progress.

Ideal Candidate:

• Microsoft Proficient


• Ability to organise and prioritise own workload

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an email to arran.fitchie@servicecare.org.uk