Customer Experience (CX) Analyst- Korean Speaking

This role requires both Fluent English and Korean language skills.

My client are a global leader in consumer electronics who have an opportunity for a Customer Experience (CX) Analyst- Korean Speaking based in Surrey.

The Customer Experience (CX) Analyst - Korean Speaking, based in Surrey, will be responsible for analysing market trends and customer issues to develop software verification strategies.

This role involves real-time monitoring of market changes and user feedback to optimise quality improvement activities and testing processes, ultimately enhancing customer satisfaction.

Other responsibilities include:

- Analyse market trends, competitor activities, user reviews and feedback.

- Identify key issues and potential risks, prioritising them effectively.

- Design software verification plans and scenarios based on analysed market data.

- Develop testing strategies to ensure effective quality management.

- Identify product and service issues from the user perspective.

- Propose quality improvement ideas using user experience data.

The Customer Experience (CX) Analyst- Korean Speaking, Surrey will have:

• Proven experience in customer experience analysis and data-driven decision-making.


• Strong understanding of software development life cycle (SDLC)


• Must have Korean language skills.
  
  This position requires communicating with colleagues based in South Korea.


• Experience in customer feedback management systems or VOC (Voice of Customer) analysis.

APPLY NOW for the Customer Experience (CX) Analyst, Surrey, by sending your CV to rdent@redlinegroup.Com.