Are you good at multi-tasking? Do you take pride in offering excellent customer service?

Benefits include 28 days holiday (including bank holidays) increasing with service, a company pension scheme, London living wage, mental health awareness/resources, employee assistance scheme and full training.

Our client is an established provider of gas, electrical, commercial and home services throughout London and South of England.

They pride themselves on providing exceptional service levels and they are seeking a Planner to work within their Gas Service department.

Your main responsibility will be to  the planning of our field-based engineers within your allocated geographical/contracted area to meet the service level agreements (SLA's) of the company's clients in the Council and Social Housing sectors as well as being the main point of contact for the engineers, field supervisors and field managers.

General responsibilities include:

• Handling calls from engineers and making outbound calls to schedule appointments for outstanding and follow up works, as well as annual gas service checks.
• Managing the Action Lists to ensure works are completed appropriately in line with SLA requirements.
• Taking ownership of the engineers (within your patch) daily workload.
• Monitoring the Company's in-house systems for 'no outstanding works'.
• Monitoring engineers to ensure they are 'ready for work'.
• Managing and dispatching any unallocated works.
• Taking responsibility for managing and monitoring any changes to works scheduled in the event of team absence.
• Providing administrative support to the team/department where required

This role would suit someone who has worked in a similar industry and is seeking a new challenge or someone who has excellent organisational and is seeking a change.

Essential skills required:

• Excellent communication and organisation skills
• Proactive approach to problem solving and self-development
• First rate customer service skills
• Good IT skills
• Self-motivated with the ability to use own initiative
• The ability to multi-task and work under pressure
• Positive with an enthusiastic, can-do attitude to work

Job details: 

• Planner (Gas Service Department)
• Cheam, Surrey
• £27,271.40 per annum (increasing after probation)  
• Full Time - Monday to Friday, 42.5 hours per week (8am to 5:30pm)
• Benefits include 28 days holiday (including bank holidays) increasing with service, a company pension scheme, London living wage, mental health awareness/resources, employee assistance scheme and full training

If you have the right skills and experience for this role, we would like to hear from you.

Due to large volumes of applications, we cannot always contact all applicants.

If you do not hear from us within 10 days of your application, please assume that you have been unsuccessful on this occasion.