Client Manager

Job Description:

We are working on an exciting new role for a client manager to join the client governance team at a leading investment firm in Edinburgh.

This is a varied position which will primarily focus on client services / overseeing third party agents and managing their service levels, but also get involved in distribution support, various project work and process improvement initiatives.

We are actively seeking applications from individuals who have demonstrable experience from an asset management firm (either in client services or overseeing transfer agents) or an asset servicing firm, with an emphasis on client services.

• Experience of the distribution and customer relationship management operation of an asset management business, covering institutional clients and wholesale distribution partnerships, across a range of product types (e.g.
  
  UCITs, OEIC, across private markets and public markets).


• Ability to communicate process change and work across different functions to provide input and support to meet the objectives of Client Governance.


• Committed to quality, timely outcomes, managing objectives and delivery results against specific corporate and individual goals.


• A committed team player with a willingness to challenge and be challenged.


• Can work with colleagues at all levels of seniority.


• Ability to work independently, multi-task and meet strict deadlines.


• Proficient in MS Office Suite (Co-pilot, Word, Excel and Outlook)


• Demonstrable experience from an asset management or asset servicing firm, with an emphasis on client servicing skillset.


• Demonstrate understanding of the component parts of the client experience of asset management/asset servicing - ‘what does good look like and how to achieve it'.


• An awareness of the regulatory environment in which the firm operates, across the multiple jurisdictions in which we market products and service clients (UCITS, OEICs).

• Oversee and manage service levels as well as performance of TA


• Co-ordination of responses to client requests, either directly via email or indirectly through our distribution team and/or relationship management team.


• Liaise between investor and the relevant team to resolve any queries on investor instructions and dealing related activities.


• Maintain awareness of regulatory developments in overseen markets and adjust policies and procedures in line with changes or improvements.


• Takes initiative in identifying processes that may require changes to streamline/enhance team efficiency.


• Communicate issues internally and document/escalate as appropriate, on behalf of our clients and their representatives.


• Work with internal teams on regulatory driven projects, initiatives and deliverables (e.g.
  
  Consumer Duty requirements and deliverables, which continue to evolve).

• A highly competitive salary


• Wider Benefits package

Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.

Job reference: 16080

To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

At Core-Asset, we're committed to protecting and respecting your privacy.

Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

We may change this policy from time to time, so please check this policy occasionally to ensure that you're happy with any changes.

By engaging with us (either by applying for a job we're advertising, registering through our website, or getting in touch with our business) you're agreeing to be bound by this policy.

Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users.

For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement

Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.

INDPERM