Anderson Wright Consulting Ltd

Sales and Customer Service Administrator

SALES & CUSTOMER SERVICE ADMINISTRATOR - KITCHEN REFURBISHMENT – LOCATION Newbury (Thatcham)  - PART TIME – SALARY £12.50 per hour + BONUS & BENEFITS

Sales and Customer Service Administrator required for the UK’s leading and award-winning Kitchen makeover company.  They specialise in renovating existing kitchens instead of replacing, typically saving customers 50% of the cost of replacement.

They also offer the option of supplying and fitting a brand-new kitchen if the existing kitchen cannot be updated

Due to their continued growth and success, they are now recruiting for a Sales and Customer Service Administrator to work from out of the Newbury Branch

THE ROLE


  • As Kitchen Showroom Consultant you will be the first point of contact for customers coming to the showroom and via telephone
  • Gathering full customer requirements, what they are looking to achieved & their expected spend level.
  • Arranging and booking appointments for a member of the team to carry out a home visit to present the sales possibilities & take measurements etc.
  • You will be showing customers the products and service on offer e.g.

    Kitchen doors, worktops, handles, appliances etc.
  • Helping customer choose colours, styles etc.
  • Taking phone calls from potential and existing customers as well as suppliers
  • Following up internet and email enquiries
  • You will also be carrying out general admin duties e.g., quotations, placing orders, dealing with suppliers and other admin work as required
  • Ensuring the showroom is always clean and tidy
  • This is a Part Time role working 22-24 Hours per week but must be flexible to do additional if needed.
  • Hours include alternate Saturdays and additional holiday /sickness cover when required
  • MUST BE ABLE TO WORK SATURDAYS
  • Working as a part of a small team, helping out in all departments as business dictates
  • You will be working from the Thatcham Branch, on the A4.

THE PERSON


  • The successful Showroom Consultant MUST have experience in a similar role with significant customer interaction both via the phone and face to face.

    Minimum of 2 years.
  • It would be advantageous to have previous experience in Kitchens, Bathrooms, Bedrooms, DIY, Home Furnishing etc.
  • A friendly disposition and ability to engage customers is essential
  • Enthusiasm for and a strong interest in home improvements
  • The successful candidate must be able to work independently, often looking after the showroom on your own.
  • Confident & able to convert a customer enquiry into a lead or home/showroom appointment
  • Able to work during the weekend, alternate Saturdays with additional hours as required (No Sundays)
  • You must be IT proficient, able to use email, Word, Excel and the Microsoft suite
  • You MUST have excellent customer service skills with great customer facing skills
  • Hands on and happy to help within all departments
  • Live within a commutable distance to the Thatcham Branch

THE PACKAGE


  • Salary £12:50 per hour
  • Bonus scheme
  • Pro Rata Holiday entitlement 
  • Free uniform
  • Pension Scheme
  • Staff Discounts
  • Part Time

SALES & CUSTOMER SERVICE ADMINISTRATOR - KITCHEN REFURBISHMENT – LOCATION Newbury (Thatcham)  - PART TIME – SALARY £12.50 per hour + BONUS & BENEFITS





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