Assistant Service Manager
£45,000.

OTE £50,000 +
08:00 - 18:00 (30min unpaid lunch), plus 1 in 4 Saturday 07:00 - 1300.

• A day off for your Birthday


• 23 days of annual leave per year


• Four times death in benefit


• Auto-enrolment pension


• Enhanced Maternity and Paternity pay policies

We are seeking an experienced and dedicated Assistant Service Manager who is passionate about delivering exceptional customer service.

You will play a key role in supporting the Manager, leading the front-of-house team, and ensuring a seamless experience for our customers.

This is an exciting opportunity to join an award-winning, multi-franchise dealer group with a strong presence throughout the M5, M4, and M42 corridors.

Assistant Service Manager Key Responsibilities

• Lead the front-of-house team to meet daily operational goals.


• Ensure customer satisfaction and maintain high standards of delivery.


• Monitor workshop loading and scheduling.


• Liaise with workshop control to ensure customer expectations and deadlines are met.


• Proactively keep customers informed on the status of their vehicles.


• Book in appointments aligned with workshop capacity and customer convenience.


• Provide accurate job costings and inclusive estimates.


• Produce job cards, estimates, and invoices accurately and in a timely manner.


• Explain completed work to customers and identify upselling opportunities.


• Ensure warranty work complies with manufacturer policies.


• Accurately record work types including retail, warranty, internal, and non-chargeable.


• Coordinate with the Parts Department for parts availability.


• Meet and exceed daily, weekly, and monthly performance targets.

Benefits for you

• A day off for your Birthday


• 23 days of annual leave per year


• Four times death in benefit


• Auto-enrolment pension


• Enhanced Maternity and Paternity pay policies

If you are interested in discussing the role of Assistant Service manager further, please contact Tony Gallagher at E3 recruitment.