Service Manager

Service/Operations Manager Required


Location: Basingstoke

Objectives:
To ensure efficient service operations, accurate stock control, and high customer satisfaction through effective team and system management.

Main Duties:
,Ensure departmental performance meets company and customer expectations
,Ensure departmental targets are achieved and continuously monitored
,Lead the use and continuous development of internal service ticketing systems
,Maintain effective communication between customers, engineers, and internal teams
,Manage daily service operations, including call logging, job allocation, and follow-up
,Co-ordinate the dispatch of parts and monitor job completion and invoicing accuracy
,Oversee stock usage and ensure accurate SAP entries for consumption
,Allocate and manage planned preventative maintenance (PPM) tasks
,Ensure site equipment lists and contract data are accurate and kept up to date
,Liaise with Purchasing, Logistics, and Credit Control to support order fulfilment and resolve queries
,Manage service contract creation, renewals, invoicing, and database integrity
,Process customer orders for consumables and spare parts, and ensure timely dispatch and invoicing
,Maintain and update schedules for deferred income and contract income forecasting
,Uphold company policies, procedures, and quality standards
,Represent the company professionally and maintain its reputation
,Take ownership of improving accuracy, efficiency, and completeness of department data

Requirements

,Proven experience in service operations, co-ordination, or management
,Proficient in SAP, particularly in service contracts, stock adjustments, and invoicing
,Strong understanding of stock rotation and inventory management practices
,Highly organised with strong multitasking skills
,Excellent communication skills and a customer-focused approach
,Strong attention to detail and commitment to data accuracy
,Experience using service ticketing software and managing workflow processes
,Ability to work collaboratively across departments
,Experience in handling service contracts and scheduling preventative maintenance
,Commitment to continuous improvement and maintaining high-quality service standards

38k per annum
Bonus - (8-10%) performance based
25 days annual leave
Office based, Monday to Friday 08:00 - 17:00
Full time, permanent

Must have drivers license

Please apply today with your updated CV to carly@unity-recruitment.co.uk or call Carly on 02036685680 ext 113