Head of Residential Conveyancing

Position: Head of Department – Residential Property
Location: Liverpool
Salary: DOE
Hybrid working available

Overview:
Our client, a highly regarded and forward-thinking legal services provider, is seeking an experienced and inspiring legal leader to join their Residential Property division.

This is a fantastic opportunity for a dynamic legal professional to play a key leadership role in a fast-evolving, client-centric business.

You’ll be at the forefront of driving service excellence, team development, and operational performance.

The Role:
As Head of Legal Services, you will be responsible for delivering exceptional legal services tailored to client needs, ensuring full compliance with both internal policies and external regulatory requirements.

Representing the firm as a true ambassador, you will promote its services with professionalism and integrity.

Key Responsibilities:

- Provide inspirational leadership across the department, fostering a culture of empowerment, accountability, and high performance.
- Develop and maintain open, effective communication channels within and across teams, building a cohesive, collaborative working environment.
- Lead your team through ongoing change as the property market and business processes evolve, ensuring clarity, engagement, and alignment with company goals.
- Champion a strong client-first culture, balancing legal excellence with a focus on the customer experience.
- Drive continuous improvement by turning complaints into opportunities for learning and service enhancement, working closely with the Compliance Officer for Legal Practice (COLP).
- Leverage internal technical expertise and reporting tools to support operational decision-making and ensure the team is resourced effectively and efficiently.
- Collaborate with the Finance team to maintain accurate 12-month forecasts and align staffing levels with business needs.
- Build strong internal and external relationships to enhance service delivery and grow the client base.

Candidate Profile:

- Qualified Solicitor, CILEX, or Licensed Conveyancer
- Minimum of 4 years PQE
- Proven leadership and management experience within a legal environment
- Strong people management, communication, and interpersonal skills
- Commercially aware with a strategic mindset and ability to network effectively
- Committed to delivering excellent client service and driving team development

What’s on Offer:

- 25 days holiday plus bank holidays
- Employee referral bonus scheme
- Health cash plan – fully covered
- Company pension scheme
- Death in service benefit
- Employee Assistance Programme
- Hybrid/flexible working options with full home office setup provided
- Unlimited access to professional development via the in-house training academy

If this role sounds of interest call Rebecca on 0151 2301 208 or send across your up to date CV to r.davies@clayton-legal.co.uk