Deputy Store Manager

Deputy Store Manager - Charity Retail Superstore

Location: Oxford, Oxfordshire
Salary: £27,000 -£29,000 per annum (dependent on experience)
Hours: Full-time (37.5 hours per week, including weekends)

Store Opening Hours: Monday - Saturday 9:30am - 5pm and Sunday 10am - 4pm

Are you an experienced retail professional with a passion for people, purpose and pre-loved goods? This is your chance to make a real difference in the community while building your leadership career in the charity retail sector.

A well-established charity retailer in Oxford is looking for a Deputy Store Manager to support the day-to-day running of its flagship store and wider retail operation.

This is more than a shop, it's a place of social impact, where retail meets rehabilitation, reuse and reinvestment in people.

About the Role

As Deputy Store Manager, you will work closely with the Store Manager and a small leadership team to ensure the smooth, safe, and commercially successful running of the store.

You will lead from the front, supporting, developing and motivating a diverse team of staff, volunteers and programme participants.

This is a hands-on, multi-faceted role that spans shop floor leadership, people management, operational coordination, and community engagement.

Key Responsibilities:

• Support the Store Manager in all areas of store operations and deputise in their absence


• Lead and inspire a team of volunteers and programme participants (Companions) to deliver excellent customer service and achieve sales targets


• Oversee shop floor standards, health and safety checks and day-to-day operational excellence


• Support stock control and ensure smooth coordination with the collections and deliveries team


• Contribute to financial performance through accurate till procedures and cost controls


• Help maintain a welcoming, inclusive, and purposeful retail environment in line with the charity's values


• Work collaboratively across the wider retail and support team

About You:

Essential:

• Previous retail leadership/supervisory experience and a strong customer focus


• Strong leadership and delegation skills


• Excellent communication, organisation and time management


• Ability to work weekends on a rota basis

Desirable:

• Retail management experience in charity or second-hand retail


• Experience working with vulnerable individuals or those with challenging behaviours would be advantageous


• Experience supervising volunteers


• First Aid or Health and Safety qualifications


• Passion for sustainability and social impact

Why Apply?

• Join a purpose-driven organisation making a difference in Oxfordshire


• Work in a values-led environment with a focus on community, inclusion and sustainability


• Help transform lives while developing your own leadership career


• Competitive salary and supportive team culture

Ready to step into a meaningful retail management role?

Apply today and be part of something bigger.

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