JOB DESCRIPTION



Summary:


Carboline is looking to hire a positive and energetic Customer Service Representative who will be a face of the company to our customers and responsible for the complete order cycle from placement of the order, coordination of manufacture and shipment, through billing.





Minimum Requirements:

• High School Degree or equivalent.
  
  


• Minimum 1 year's customer service experience.
  
  

• Input orders from sales representatives, customer service email box, and phone queue, with correct information including price, discounts, commission splits and freight terms.
  
  

• Coordinate the manufacturing point, scheduling, shipment, and delivery of the product.
  
  Prioritize and negotiate product availability with the expeditor.
  
  Work with CS Manager to initiate expediting and improve schedule dates.
  
  

• Follow up daily on order status and notify customers and sales reps of any changes.
  
  Work with production management and expediting to meet customer requirements.
  
  

• Recommend and communicate stock levels and changes to the Supply Chain Manager.
  
  

• Understand and follow policy guidelines relative to stock orders, no-charge orders, special charges, quality compliance, credit, freight recovery, commission levels and commission splits.
  
  

• Facilitate all paperwork for any requested returns (RGA's) or credit memos.
  
  

• Have knowledge of product use, units of measure, package codes, manufacturing processes, computer reports, Carbolink, and LN programs.
  
  

• Perform additional duties as assigned.
  
  

• Commit to the Company's safety and quality programs.