Fully Remote - Remortgage Case Handler

I’m working with a leading conveyancing business that’s looking to grow its fully remote Remortgage Team.

This is a fantastic opportunity to join a modern, forward-thinking environment where technology enables great service, but people are always at the heart of everything.

We’re looking for Case Managers with remortgage experience and excellent client care skills who want to be part of a collaborative, high-performing team.

As a Remortgage Case Manager, you will:

Own your success: Manage your personal caseload from initiation to completion, shaping the client experience and driving positive outcomes.
Challenge yourself: Tackle complex legal aspects of the remortgage process, expanding your knowledge and sharpening your skills.
Join a winning team: Be part of a supportive, innovative group that consistently delivers above expectations.
Enjoy a Lucrative Bonus Scheme: Opportunity to earn £12K - £15K per annum on top of base salary.
Grow your career: Benefit from a clear, structured progression path.

Key Responsibilities Manage a large case load of remortgage files
Deliver fully against personal targets
Prioritise and manage deadlines to keep all files progressing smoothly
Handle complex aspects of the remortgage transaction
Take responsibility for files from opening through to completion with admin support
Deliver exceptional service to clients, introducers, and associates
Handle complex enquiries and resolve risks/issues effectively
Ensure compliance with SLA’s, regulatory and statutory requirements
Keep accurate records, telephone notes, and correspondence
Bill files correctly and ensure completion funds are processed accurately
Provide support and coaching to Trainee Case Managers
Suggest improvements to policies and procedures

You will have :

 Around 2+ years’ previous remortgage experience preferred
A team-player and natural self-starter, confident working independently
Strong client service skills with excellent communication
Great attention to detail and strong numerical/verbal skills

This is a full-time, permanent role, Monday to Friday, fully remote.

In return you will get: • 23 days holiday + 2 extra religious/cultural days
• Remote working
• Your birthday off!
• Free conveyancing legal fees
• Moving home days off
• Volunteering days
• Retailer discounts and frequent socials
• Refer a friend bonuses

If this role is of interest to you, please get in touch to discuss further on 0161 9147 357 or email t.carlisle@clayton-legal.co.uk