Retail Administration Manager - Charity

Retail Operations Manager - Charity Retail (No Weekends!)
Location: Romford Head Office
Salary: £34,532 per annum
Contract: Permanent, Full Time
Hours: 9am - 5pm (Monday to Friday only)
Benefits: 28 days' holiday including your birthday off + bank holidays

Are you a passionate retail administration or operations professional ready to make a real difference in the charity sector?

We're recruiting a Retail Operations Manager/Retail Administration Manager to support a respected charity retail team with multi-site estates and maintenance coordination.

About the Role

This is an exciting opportunity for an experienced and hands-on operations professional to take ownership of the day-to-day management of this charity's retail estate.

You'll play a vital part in maintaining a safe, compliant, and efficient environment across all retail locations.

Working closely with the Head of Retail and Director of Income Generation, you will:

• Manage property maintenance, repairs, and site compliance across retail stores


• Act as main contact for landlords, agents, and external contractors


• Lead health & safety compliance across sites in partnership with internal H&S leads


• Oversee service contracts, waste management, cleaning, and insurance claims


• Work to budget, using lean management practices to control costs


• Represent retail operations at internal meetings and cascade updates


• You will also manage a Retail Operations Assistant and support volunteers when needed.

What We're Looking For

We're looking for someone with:

• Experience in retail, estates or facilities administration/operations management across retail/charity


• Key knowledge of retail operations


• Strong knowledge of health & safety


• Great organisational and planning skills with a keen eye for detail


• The ability to build relationships and influence stakeholders at all levels


• Excellent IT and reporting skills


• A proactive, hands-on approach and the ability to think on your feet


• A background in the charity sector or retail operations is desirable

Why Join Us?

• Working within an amazing team with a fantastic inclusive culture


• No weekend working


• Generous holiday allowance including your birthday off


• A values-driven, inclusive, and supportive environment


• The chance to play a key role in helping a charity achieve its mission

Ready to Make a Difference?
Apply now and help support a growing charity retail team through high-impact estates and operations work.

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