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We're recruiting for a Service Coordinator to join a busy service department within a well-established, global organisation based in Banbury.
This is a fantastic opportunity to join a supportive team environment where customer experience is at the heart of everything they do.
If you love organisation, enjoy speaking to customers, and thrive in a fast-paced role where no two days are the same this could be perfect for you.
The role
As Service Coordinator, you'll play a key role in keeping the service operation running smoothly.
You'll act as the link between customers, engineers and internal teams ensuring work is scheduled efficiently, queries are resolved quickly and customers feel genuinely looked after.
This role sits within a busy service team supporting field engineers across the UK, so juggling priorities and staying calm under pressure is essential.
What you'll be doing
Acting as a key point of contact for customer enquiries via phone and email
Scheduling work for Field Service Engineers to meet response times and service agreements
Providing proactive updates to customers on service progress and planned work
Creating and managing cost estimates within the CRM system
Processing spare parts orders for approved work
Monitoring open orders, WIP jobs and delivery notes to ensure smooth completion
Investigating invoice queries and raising credit paperwork where needed
Following up outstanding purchase orders and open cost estimations
Producing customer reports and supporting service contract administration
Working closely with internal departments and the wider service team
What we're looking for
This role would suit someone from a customer service, service coordination, scheduling or busy administration background.
We're particularly looking for someone who:
Is highly organised and thrives when juggling multiple priorities
Stays calm and professional under pressure
Enjoys speaking with customers and building relationships
Has strong attention to detail and accuracy
Is confident using Microsoft Office and CRM systems
Works well as part of a collaborative team
Brings positive energy and enjoys being part of a supportive culture
The team & culture
You'll be joining a friendly and collaborative service department led by an experienced and supportive manager who truly champions customer service.
The team environment is calm, positive and team focused, and they're keen to welcome someone who brings energy, personality and a great customer mindset.
Full training will be provided, with great onboarding and opportunities to grow and develop within the business.
What's in it for you?
Starting salary of £27,000 + annual bonus
Profit share scheme
25 days holiday + bank holidays + your Birthday off
Hybrid working (2 days from home after probation)
Pension scheme
Life assurance
Sick pay
Staff discounts
Excellent progression opportunities
....Read more...
Type: Permanent Location: Banbury, England
Start: Feb/March
Salary / Rate: Up to £27000 per annum + training, hybrid working and benefits
Posted: 2026-02-18 15:06:07
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As Customer Sales Advisor you will be someone who enjoys customer service, working to targets and you will have excellent attention to detail.
As a Customer Sales Executive, you will be generating maximum opportunities through processing of customer orders or quotation requests in a timely manner to meet or exceed customer expectations whilst delivering outstanding customer service at all times.
This role is full time, office based, in Banbury.
As Customer Sales Advisor, you will be responsible for:
Handling inbound calls from customers wishing to place an order over the telephone ensuring the order is placed promptly and accurately
Generating sales opportunities by responding to customer quotation requests through telephone and email, within an appropriate timescale
Effectively managing workload through email management system
Developing a competitive quotation for the customer through using key fact-finding questioning techniques and attentive listening skills to build a rapport that will result in understanding the customer's needs and providing a solution to suit the need
Offering complementary or alternative products, promotional items and/or material/quantity options to maximise sales revenue/quote to order conversion whilst protecting our product gross margin
Ensuring all quotations submitted are progressed to conclusion within the agreed period and clear concise notes are completed
Achieving all department and individual targets
Meeting Data Quality and accuracy targets in relation to Order Entry and Account/Contact creation
Maintaining a strong knowledge of the product ranges and attending all available product training
As Customer Sales Advisor you must be/have:
Strong customer service skills
Sales order processing experience
Technical customer service / sales admin experience
Upselling, cross selling experience
Confident communicator
Ability to work to tight deadlines
Able to prioritise workload effectively
Able to work independently
Accurate and fast paced quality of work
Comfortable working within a busy, open plan office
Solid IT skills
Experience of working with a CRM system
What's in it for you?
£28,000 salary
Mon - Friday office hours 8.30 - 4.30 or 9.00 to 5.00 with ½ an hour lunch
Free onsite parking
Working as part of a friendly and supportive team
Training progression and development
Excellent benefits - 23 days holiday, rising to 26 days with service, life insurance, recognition schemes, 4% pension and much more!
....Read more...
Type: Permanent Location: Banbury, England
Start: 01/03/2026
Duration: 12 months
Salary / Rate: Up to £28000 per annum + excellent benefits
Posted: 2026-02-17 15:30:26
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Account Manager - Onboarding and Retention
Barnsley - Office Based
Up to £40,000
The Opportunity:
The role plays a key part in making sure customers get real value from services from day one.
You will work closely with Account Managers and Customer Support, the CSM helps bridge proactive service delivery with day-to-day support, with a strong focus on onboarding, long-term satisfaction and retention.
The Role:
Take ownership of complex or cross-team customer issues that need escalation.
Monitor customer usage and satisfaction to identify risks and improvement opportunities.
Support Account Managers with impact reports, account reviews and renewal conversations, using clear evidence around usage, engagement and outcomes.
Identify early signs of disengagement or underuse and support improvement plans.
Clearly demonstrate the value delivered by services, ensuring customers understand the impact and depth of support provided.
Own the full onboarding and offboarding journey for customers.
Skills Required:
Previous experience within a Customer Success or similar role.
Experience supporting customers through service change or digital transformation.
Strong communication and relationship-building skills.
Experience using CRM or support tools such as Zendesk or Salesforce.
Comfortable using data to understand engagement and drive improvement.
Experience supporting onboarding or delivering customer training.
Ability to identify risk signals and opportunities from customer behaviour.
Experience working within the Public Sector, Education, Health, Tech or similar industry would be desirable.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website).
Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers.
We are an equal opportunities employer and we never charge candidates a fee for our services. ....Read more...
Type: Permanent Location: Barnsley, England
Start: ASAP
Salary / Rate: Up to £40000.00 per annum
Posted: 2026-02-16 16:45:25
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Customer Service Planner – BirkenheadEmployment: Full TimeLocation: 12 Tower Quays, Birkenhead, Wirral, CH41 1BPSalary: £26k FTEFull Time: 8:30 to 5 40hr per week.Part Time & ‘part time/term time’ opportunities.DescriptionWe are looking for somebody to join our planning department.
Our planning team is based at our head office on the Wirral and is busier than ever booking appointments for our various project teams.
Our call handlers use state-of-the-art equipment and software to ensure that our teams operate efficiently and deliver excellent customer service.This is a full-time role within Aqualogic, and we are looking to fill this position quickly.
Early applications are encouraged as interviews will commence as soon as possible.Our office is located at Tower Quays with free on-site parking and is a 10-minute walk from Hamilton Square station, also on a main bus route.If you have experience working in a call centre and are looking to move your career forward, this could be the role for you.As water conservation becomes increasingly vital, the projects we work on are ever more essential.This is an exciting opportunity for someone with call centre experience who is looking for a more varied and dynamic role.We require someone with excellent communication skills who can clearly explain a technical service over the phone to people of all ages.
Full training will be provided.You will need to be motivated, self-driven, and computer literate.The successful candidate must possess excellent communication skills and be committed to maintaining consistently high-quality standards.Responsibilities
Outbound: Contacting customers from a large database to make appointments, including explaining the service being offered, and clustering appointments by postcode.Inbound: Receiving customer calls to request a Water Efficiency audit.Scheduling appointments using our booking system.Liaising with engineers/technicians.Basic administration duties.
This list of duties is not exhaustive.Skills
Telephone call handling (essential)Basic office administrationMS Office (Word, Excel, Outlook) – EssentialDriving – Not essentialExcellent communication skills with the ability to explain technical services clearly to a wide range of people.
Experience
Handling inbound calls from members of the publicMaking outbound calls from a list of warm contactsExperience working in a busy office environmentAbility to work on own initiativeOutgoing personality and strong customer service skills
INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.
You may be contacted directly by the employer should they wish to progress your application.
Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Type: Permanent Location: Birkenhead, Merseyside, England
Start: Negotiable
Duration: Permanent
Salary / Rate: £26k per year
Posted: 2026-02-16 15:50:08
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Looking for a role where you can genuinely support people, solve problems, and enjoy a varied, fast-moving working day? Join a well-established organisation and become part of a friendly, supportive call centre team, where you’ll gain valuable office-based experience. In the Call Centre Advisor role, you will be:
Responding to customer enquiries through multiple communication channels including phone, email, Live Chat, and SMS Booking, amending, and managing customer appointments efficiently Making proactive outbound calls to optimise appointment schedules and promote relevant offers Accurately updating customer records and interactions within the CRM system Delivering a consistently professional, empathetic, and high-quality customer experience
To be successful in the Call Centre Advisor role you will need:
Previous experience in a customer service or call centre environment Confident IT skills, including Microsoft Word, Excel, and Outlook Ability to remain calm, professional, and solution-focused in busy or challenging situations Strong telephone manner, including handling sensitive or complaint-based calls Empathy and patience, particularly when supporting customers with communication difficulties Excellent attention to detail and a strong team-player mindset Flexibility to work a rotating shift pattern
This is a temporary position working until the end of March 2026.
Offering full time hours on a 4-week rotating shift pattern, including 1 Saturday a month.
You'll be based in modern, accessible offices in Llandudno, starting on an hourly rate of £12.21 per hour + benefits of weekly pay and holiday accrual.
If customer care truly matters to you, this could be the role you’ve been looking for.
Please apply today. ....Read more...
Type: Contract Location: LL30, Llandudno, Conwy, Wales
Start: 16/02/2026
Salary / Rate: £12.21 - 12.21 per hour
Posted: 2026-02-16 12:31:18
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Customer Service CoordinatorLocation: Darlington Showroom (primarily office based)Salary: circa £14 per hour dependent on experienceHours: Full-time or part-time considered (includes some weekend working)About Seymour’s HomeSeymour’s Home is an established, independent family business founded in 1953, with a long-standing reputation for quality products and excellent customer service.
Over the years, the business has continued to evolve, with strong growth across both showroom and online sales.As our online presence continues to expand, we are now looking to recruit a Customer Service Administrator to support our customers and help maintain the high standards of service that Seymour’s Home is known for.This is a varied and hands-on role, primarily based in our Darlington showroom, offering the opportunity to be involved in both customer-facing and administrative aspects of the business.Role overviewThe Customer Service Administrator will play a key role in supporting customers throughout their purchasing journey, from initial enquiry through to order fulfilment and aftersales support.You will act as a central point of contact for customer queries and will work closely with internal teams to ensure orders are processed accurately and efficiently.Responsibilities will include:
Managing customer enquiries via email, telephone, live chat and social media channelsProviding clear and accurate information on products, orders, deliveries and returnsProcessing customer orders and maintaining accurate recordsResolving customer issues in a professional and timely mannerHandling complaints calmly and working to achieve positive outcomesLiaising with warehouse and showroom teams to ensure smooth order fulfilmentSupporting shipping, deliveries and logistics administrationAssisting with picking and packing orders during busy periods when requiredFollowing internal procedures while also contributing ideas to improve customer service processes
The ideal candidate We are looking for a reliable and organised individual with a genuine passion for customer service.You will ideally demonstrate:
Previous experience in a customer service or administrative role (retail, online or e-commerce experience beneficial but not essential)Strong communication skills, both written and verbalA high level of attention to detail and accuracyConfidence using IT systems and online platformsA proactive and flexible approach to workThe ability to manage your own workload while supporting the wider teamA friendly, professional and customer-focused attitude
What we offer
Competitive hourly rate of approximately £14 per hourFull-time or part-time working options availableA supportive and welcoming team environmentA varied role with day-to-day responsibility and involvementOpportunity to develop skills within a growing business
If you are interested in this role and believe you have the right skills and experience, please submit your latest CV. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.
You may be contacted directly by the employer should they wish to progress your application.
Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Type: Permanent Location: Darlington, County Durham, England
Start: Negotiable
Duration: Permanent
Salary / Rate: £14 per hour
Posted: 2026-02-16 11:10:07
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Who we are…The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories.
This 116-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15-day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year.
The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution.
With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees, or the community.We are looking for hard-working and motivated individuals to join our PNE Box Office Team and work under the direction of the Senior Account Manager, Ticket-Leader.
The PNE’s Ticket Leader Box Office offers premier ticketing services for concert promoters, bands, professional sports teams, arenas and other venues.
Box Office staff are responsible for day to day operations of various events at the PNE such as: Concerts, Events, Tradeshows, and any other events operated by the Ticket Leader Box Office.
If you have a passion for the events industry, then this is a perfect opportunity for you!Why join our Team?
Exhilarating and fun-loving culture Flexible work environment Opportunity for free or discounted tickets to shows, events, sports games, and much more Staff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food Stands Competitive compensation package Opportunity to create lasting memories and friendships!
What will you do this year?In your role as a Box Office Attendant, your primary accountabilities will be to:
Respond to patron inquiries regarding any information related to ticketed events such as: building information, directions, event seating, ticketing, parking and general concerns during the sales process.Answer multi-line inbound calls and respond to event inquiries via email in a timely manner.Handle charges by phone, address account inquiries, adhere to confidentiality and security protocols, and provide excellent customer service.Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and any other communication regarding event updatesDescribe venue layouts and seating locations to patrons when answering inquiriesBalancing & Accounting for credit/debit receipts for daily sales transactionsEntering new patron’s information into the database following policies and procedures established by the Center and updating existing patron information as necessaryOrganizing and distributing “will call” tickets and conducting light administrative dutiesCall customers to advise of event changes and/or cancellations as requiredPerform other related duties as assigned
What else?
Must have successful completion of Grade 12Previous experience with booking seats using a manifested seating map is considered an assetA minimum of one to two years’ work experience in customer service; prior knowledge or experience in box office operations, retail operations or call center operations is considered an assetMust have advanced proficiency with Microsoft Office (Outlook, Word and Excel)Previous experience with ticketing software considered an assetAbility to work in a fast-paced environment with changing requirements with easeAbility to work professionally, courteously and tactfully with guests and staff internallyMust be able to work a variety of shifts on a part-time basis which includes weekdays, weekends, and eveningsMust be available a minimum of 4 shifts per week, three weekdays and one weekend.
Shift hours can start as early as 7:45AM, and end as late as 11:00PM.Candidates must undergo a Criminal Record Check
Who are you?
Excellent guest service skillsSkillful communicatorDetail-orientedStrong time-management skills
Where and when to APPLY?Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled.The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve.
All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age.
If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca. ....Read more...
Type: Permanent Location: 2901 East Hastings St. Vancouver, British Columbia V5K5J1 Canada, Vancouver, Bri
Salary / Rate: £14.40 - 14.40 per hour + 10% in lieu of Benefits and Vacation
Posted: 2026-02-13 00:14:28
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Customer Success Manager
Barnsley - Office Based
Up to £40,000
The Opportunity:
The role plays a key part in making sure customers get real value from services from day one.
You will work closely with Account Managers and Customer Support, the CSM helps bridge proactive service delivery with day-to-day support, with a strong focus on onboarding, long-term satisfaction and retention.
The Role:
Take ownership of complex or cross-team customer issues that need escalation.
Monitor customer usage and satisfaction to identify risks and improvement opportunities.
Support Account Managers with impact reports, account reviews and renewal conversations, using clear evidence around usage, engagement and outcomes.
Identify early signs of disengagement or underuse and support improvement plans.
Clearly demonstrate the value delivered by services, ensuring customers understand the impact and depth of support provided.
Own the full onboarding and offboarding journey for customers.
Skills Required:
Previous experience within a Customer Success or similar role.
Experience supporting customers through service change or digital transformation.
Strong communication and relationship-building skills.
Experience using CRM or support tools such as Zendesk or Salesforce.
Comfortable using data to understand engagement and drive improvement.
Experience supporting onboarding or delivering customer training.
Ability to identify risk signals and opportunities from customer behaviour.
Experience working within the Public Sector, Education, Health, Tech or similar industry would be desirable.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website).
Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers.
We are an equal opportunities employer and we never charge candidates a fee for our services. ....Read more...
Type: Permanent Location: Barnsley, England
Start: ASAP
Salary / Rate: Up to £40000.00 per annum
Posted: 2026-02-12 10:21:04
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North West Housing Services is a purpose-led co-operative based in Liverpool, operating across the North West of England.
We are a leading provider of housing management, maintenance, property investment, and financial services to housing co-operatives, small housing associations, and leaseholders.What We Offer
30 days annual leave Flat-rate performance bonusEnhanced pension contributions Employee health coverEssential car user allowance Flexible and hybrid working
We are seeking a dynamic, experienced and customer-focused Client Services Officer (Housing) to join our Housing Services Team.
Reporting to the Client Services Manager, you will play a key role in delivering high quality housing services to our Member organisations.You will be responsible for the delivery of housing management services including lettings, rent arrears control, void control and tenancy management.
You will work closely with member organisations to maintain positive relationships and building trust.
You will provide administrative support and guidance and produce reports for our members committee meetings, which you will be expected to attend.This is a challenging yet rewarding role offering an excellent opportunity to join an established, hardworking team, dedicated to providing high quality services to our member organisations.Essential Requirements
Minimum of 12 months’ experience providing housing management servicesGood standard of general education, literacy and numeracyGood written and oral communication skillsKnowledge of housing legislation and good practiceAbility to work under pressure and meet deadlinesGood IT skillsCommitment to high standards of service delivery
We are a learning organisation and will support staff undertaking relevant professional qualificationsA full driving licence and access to a car are essential.How to ApplyPlease submit an up-to-date CV and covering letter (max 2 pages) outlining your suitability for the role to: june.carroll@nwhousing.org.uk by 12.00 noon on the 3 March 2026. ....Read more...
Type: Permanent Location: Liverpool, Merseyside, England
Start: ASAP
Duration: Permanent
Salary / Rate: £37,916 per year
Posted: 2026-02-11 15:09:03
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Karcher is a trusted, global brand in professional cleaning solutions and this role sits right at the heart of how customers experience it on the ground.
We're supporting Karcher with the hire of a Field Sales Demonstrator to join their established field team, covering the South East and London.
This is not a desk based sales role.
It's a hands-on, customer and commercial support position for someone who enjoys being out on sites, building relationships, and making things work properly.
You'll act as the bridge between customer sites and Karcher's internal sales and service teams helping contracts land smoothly, training people to use equipment confidently, and spotting opportunities to improve how sites are set up and supported.
This is a long-term opportunity within a small, experienced and well-supported team, where attitude, confidence and people skills matter just as much as background.
What you'll be doing
Visiting customer sites, distributors and end users across the South East and London
Demonstrating Karcher professional equipment and showing teams how to use it properly
Supporting contract mobilisation and new site setups
Training site staff when new machines or solutions go live
Conducting site surveys and identifying improvement or upsell opportunities
Feeding leads, site insights and updates back into the sales and internal teams via CRM
Supporting Key Account Managers by handling site level activity
Managing your own diary, travel and planning across a large and varied territory
What we're really looking for
Someone confident, personable and comfortable talking to people at all levels
A natural relationship builder who enjoys being customer-facing
Hands-on, practical and happy being active and on their feet most of the day
Organised and self-driven, able to manage their own schedule and workload
Curious and willing to learn the technical side of products and solutions (full training provided)
Comfortable working independently across a wide territory
Full UK Driving licence
Backgrounds that tend to work well:
Field support or sales support roles
Hospitality or retail management
Customer service in technical, equipment or showroom environments
Service, admin or internal roles that have moved into customer facing field work
What's in it for you
Starting salary: £32,888 per year, plus London Weighting: £3,600 per year where applicable (£300 per month)
Training: Structured onboarding and product/technical training through Karcher's internal academy
Benefits: Company van, personal use too, Pension, health plan, critical illness cover, sick pay, staff discounts ....Read more...
Type: Permanent Location: St. Albans, England
Start: 10/3/2026
Salary / Rate: Up to £32888 per annum + excellent benefits, company van
Posted: 2026-02-11 14:45:13
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Sales Order Processor Apprentice C0 Manufacturing Wakefield Mon–Fri | 8:30am–5:00pmBenefits: 21 days holiday + bank holidays | Health cash plan | Pension scheme | Monthly employee value awards (up to £75) | Personal development through courses and training | Free parkingAbout Us: Part of a £60m turnover Group, Conservatory Outlet is Yorkshire’s leading manufacturer of high-quality home improvement products, including contemporary extensions, conservatories, orangeries, replacement roofs, windows, and doors in both uPVC and aluminium.Our employees are at the heart of the business, and we invest in good people by offering career development and training opportunities.
At Conservatory Outlet, we make the best products, offer the best service, and work with the best people.
Join us and be a key player in shaping the future growth of our group.About the Role: We are looking for an apprentice to join our Order Processing department to accurately process orders and quotations with precision and speed.
Alongside this, you will work toward a Level 3 Business Administration qualification through our training partner, who will support you throughout the learning process.
You will receive allocated study time each week to complete coursework and assessments.You will learn to:
Accurately process orders and quotes from dealerships using our bespoke systems, Window Designer and RoofwrightReprocess incorrect orders, including any required parts such as glazingWork collaboratively with internal and external stakeholders, including dealers, suppliers, and departmentsContinuously develop product knowledge to enhance customer supportIdentify and implement process improvements to enhance service delivery and efficiencyEnsure orders are processed in line with customer expectations and delivery schedulesMake informed decisions to meet customer needs, especially for urgent ordersMaintain high-quality service standards, ensuring compliance with company policies and industry regulationsAdhere to internal processes for reporting and rectifying quality concerns
What We Are Looking For: If you’re looking to kick-start your career with a growing, reputable company — while earning, learning, and gaining real hands-on business experience — then this role is for you.
Apply if you are:
Reliable, hard-working, and motivated to learnAn effective problem-solver and decision-makerA clear and confident communicator, both written and verbalWilling to undertake training and apply new learning in daily tasks
How to Apply: Ready to start your career with us? Apply with your CV INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.
You may be contacted directly by the employer should they wish to progress your application.
Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Type: Permanent Location: Wakefield, West Yorkshire, England
Start: Negotiable
Duration: Permanent
Salary / Rate: Apprentice rates
Posted: 2026-02-11 12:27:26
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Client Service Executive – Fast Growing FMCG Business – £35K + Benefits My client is a fast-growing non-food FMCG business who have a great reputation.They are seeking a Client Service Executive to join their team.
The successful Client Service Executive will be responsible for supporting existing accounts within the hospitality sector with maintenance, day to day care and rolling out new products to help aid company growth.For the right person, this could be the perfect opportunity to step into a sales or account management role.If you thrive in a client-facing role and enjoy travelling, this is the perfect position to join a growing business who can offer genuine career progression opportunities.Responsibilities Include:
Travel nationwide to visit client sites and carry out scheduled maintenance and repairs.Replace / repair customer equipment (full training provided)Follow a weekly service schedule to ensure timely and efficient visitsBuild positive, professional relationships with customers
The Ideal Client Service Executive Candidate:
Are comfortable handling and replacing small technical components (training provided)Are willing to travel extensively, including overnight stays when requiredHave strong communication and interpersonal skillsCan manage your time effectively and work to a structured scheduleHave a passion for sustainability.Hold a clean, valid UK driving licence
If you are keen to discuss the details further, please apply today or send your cv to Mikey at COREcruitment dot com / mikey@corecruitment.com ....Read more...
Type: Permanent Location: London, Greater London, England
Start: .
Duration: .
Salary / Rate: £30k - 35k per year + Benefits
Posted: 2026-02-11 10:31:33
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Customer Service Coordinator Location: site based Service Centre (Ashford) TN23Permanent, Full time - 40 hrs per weekSalary/Band - £25,625.60 paExpected Start Date - ASAPPurpose of Job: To help to create an efficient and effective, friendly and courteous day to day customer service/order processing department.Main Duties and Responsibilities:
Order Analysis – Responsible for checking and identifying any errors made by the prescriber for the online orders.
Responsible for reporting these errors daily and/or rectifying prior to manifesting the order to MillFlow, the computer system.Entering of Orders – Responsible for entering orders immediately onto the computer system in an effective manner when the order is received via a user, carer or family or from a prescriber who has not used the online system, i.e.
fax.Scheduling of Orders – Responsible for making contact with service users and agreeing a convenient delivery/collection/service/test time. Responsible for scheduling and manifesting orders within set time frames.Van Runs – Responsible for organising the daily dispatch print runs for the supervisor at the service centre. Responsible for ensuring these runs are passed to the service centre within time scales set.Communication – Responsible for answering daily calls in a courteous/friendly manner. Responsible for communicating any issues with orders to the customer service supervisor that are unable to be resolved by yourself to ensure effective solution/outcome in all cases. Queries/Enquires – Responsible for dealing with all queries and enquires from prescribers, service users, carers and service centre staff.Administration – Responsible for the daily efficient running and accounting of all administrative operational systems within the clerical area of the service; all in line with Millbrook procedures.Stationery – Responsible for maintaining and accounting of company stationery. Liaise with customer service supervisor and, if not available, the service centre manager for shortages and inventory.Hardware – Ensure that the fax machine/photocopier and printer are maintained with the appropriate paper and toner, and are functional. Responsible for the safekeeping of your own computer. Any problems must be reported to the customer service supervisor.General – Responsible for helping out in any area of the service centre. You will be assigned to specific areas or tasks associated with customer service either on a permanent or temporary basis. Flexibility is therefore required to ensure that the service centre remains effective and efficient, and to manage and cover for other staff in their absence.Stock check – to assist with the annual stock checks, as required.Telephone Assessments – Subject to acceptance by the service Commissioners:Carry out telephone assisted self-assessments with service users, using set assessment algorithms developed by Millbrook’s occupational therapist. You will also be expected to work in close liaison with the Trusted Assessor Driver/Technician to ensure that service users receive quality and responsive services. Demonstrate willingness to be trained in this area with your customer service supervisor.Undertake the job in line with the Company appraisal competencies as follows:
Achieves business results and adds value to the serviceFocuses on internal and external customersBuilds and maintains effective teamwork with colleaguesEmbraces changePerform duties according to all Company policies, procedures and instructions.
This job description shall not limit your role; you will also be expected to carry out any other duties that your supervisor feels are within your capabilities and skill set. The above information may not cover everything involved in the position but indicates the size and scope of the role and may be subject to change as the role develops.Key Performance Indicators:
Orders processed and processed on system and their accuracyQueries, enquiries and complaints resolvedCompleted orders processed in a timely manner
Person Required:Skills:
Excellent communication skills are required to interact with internal staff, prescribers and service users.Must be able to work off their own initiative as well as part of a team.Computer Literate with a good working knowledge of Word and Excel.Excellent telephone manner.Excellent organisational skills with a good eye for detail.
Knowledge:
Previous experience within a busy customer service department.Previous experience of administration, order processing and scheduling of workloads would be a huge advantage.Experience with a similar type of role would be beneficial
Qualifications:
Qualified to GCSE level or equivalent.Any other qualification in IT or administration would be an advantage.
Other:
An enthusiastic and motivated individual who strives to succeed.Must be flexible, adaptable and positive in their approach to work.
Interested, please send your cv by return. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.
You may be contacted directly by the employer should they wish to progress your application.
Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Type: Permanent Location: Ashford, Kent, England
Start: Negotiable
Duration: Permanent
Salary / Rate: £25,625.60 - 25,625.60 per year
Posted: 2026-02-11 09:23:17
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We are seeking two temporary receptionists to provide professional front-of-house and administrative support based in Conwy.
The role combines telephone handling, visitor reception, and light office or showroom support, ensuring a friendly and efficient experience for staff and visitors.Key Responsibilities:
Answer and direct incoming calls, taking messages and passing information to the relevant teamWelcome and assist visitors in a professional mannerAssist with light office or showroom duties, such as making drinks and tidying communal areasProvide general administrative support to the team as needed
Candidate Requirements:
Previous reception, customer service, or front-of-house experience preferredExcellent communication and interpersonal skillsProfessional and friendly mannerAble to multitask and work in a busy environmentReliable and punctual
Additional Information:
Temporary position: ASAP until the end of March 2026Monday to Friday, 40 hours per weekRate: £12.21 per hourBased in the Conwy County ....Read more...
Type: Contract Location: LL31, Conwy, Wales
Start: 10/02/2026
Salary / Rate: £12.21 - 12.21 per hour
Posted: 2026-02-10 14:31:56
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Showcase your customer service skills in a new role that will offer you new challenges, working within a friendly, family fun and dedicated organisation that ensures its customers have a fantastic journey from beginning to end. In the Receptionist / Administrator job, you will be:
Handling all telephone, email and face to face enquiries and resolving any issues professionally and promptly Meeting and greeting all guests and showing around the organisation Managing paperwork, processing payments, and advising on services like insurance. Completing administrative tasks, such as drafting letters, documentation handling, bookings and updating social channels and website.Carrying out light duties, including meter reading, turning on utilities and other checks (training provided)
To be considered for the Receptionist / Administrator role you must have:
Previous reception, administration and customer service experience Strong communication and relationship building skills Complaint handling experience IT literate including Microsoft Office packages Ability to prioritise work, work to deadlines and manage a high-volume workload A team player approach with an ability to work unsupervised
This is a temporary to permanent role based near Abergele. The role offers part-time hours, 24hrs per week.
Working hours are typically Tue (am), Thurs (am), Fri and Sat all day.
There may be some flexibility for the right candidate but the role will always include weekend working. This role is based at their premises in Abergele and is on an hourly salary of £13.50 per hour. If you are looking to develop in your career and love a challenge, then we would love to hear from you. ....Read more...
Type: Contract Location: LL22, Conwy, Wales
Start: 05/02/2026
Salary / Rate: £12.21 - 13.50 per hour
Posted: 2026-02-05 16:56:08
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We are looking for a highly motivated Customer Service Manager to join a growing family business based just outside Bicester.
This is a full-time, permanent, onsite role offering a salary of £35,000-£40,000.
Created as a result of continued growth and expansion, this brand-new position is fast-paced and hands-on, suited to someone who thrives in a high-volume customer environment, is passionate about customer service and confident in team management .
You'll be given the autonomy to run your department and make your mark.
Key Responsibilities for the Customer Service Manager:
Manage the day to day running of the customer service department
Lead, manage and motivate the customer service team, creating a positive culture and working environment
Monitor and manage workloads to ensure service levels are achieved consistently
Resolve any escalated complaints promptly
Monitor and manage KPIs
Support in managing customer service budgets
Effectively manage order and customer enquiry systems
Work closely with other department to ensure high standards of service are maintained and accuracy of orders
Drive continuous improvement with process, performance
Act as Duty Manager when required for the site
Key Skills Required for the Customer Service Manager:
Proven experience in managing a customer service team
Strong, collaborative leadership experience
Adaptable in a changing environment
Able to prioritise and manage multiple tasks
Ability to create and nurture a positive culture
Experience in managing high volume, fast paced customer service environment
Proficient IT skills, SAP would be an advantage
Proactive mindset, with excellent problem solving skills
Highly organised with meticulous attention to detail
Confident communicator, able to build strong relationships
Own transport essential
What's in it for you?
Salary of between £35,000 and £40,000
25 days holiday plus bank holidays
Employee discount scheme
Food for lunches provided
Health and well being programme
Free onsite parking
Be part of a growing and developing business
....Read more...
Type: Permanent Location: Bicester, England
Start: 01/03/2026
Duration: permanent
Salary / Rate: £35000 - £40000 per annum + Benefits
Posted: 2026-02-05 11:50:04
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Field Support Executive
South East & London (Field-Based) | £32,888 + London Weighting (£3,600 where applicable)
Monday-Friday, Flexible Hours
Karcher is a trusted, global brand in professional cleaning solutions and this role sits right at the heart of how customers experience it on the ground.
We're supporting Karcher with the hire of a Field Support Executive to join their established field team, covering the South East and London.
This is not a desk based sales role.
It's a hands-on, customer and commercial support position for someone who enjoys being out on sites, building relationships, and making things work properly.
You'll act as the bridge between customer sites and Karcher's internal sales and service teams helping contracts land smoothly, training people to use equipment confidently, and spotting opportunities to improve how sites are set up and supported.
This is a long-term opportunity within a small, experienced and well-supported team, where attitude, confidence and people skills matter just as much as background.
What you'll be doing
Visiting customer sites, distributors and end users across the South East and London
Demonstrating Karcher professional equipment and showing teams how to use it properly
Supporting contract mobilisation and new site setups
Training site staff when new machines or solutions go live
Conducting site surveys and identifying improvement or upsell opportunities
Feeding leads, site insights and updates back into the sales and internal teams via CRM
Supporting Key Account Managers by handling site level activity
Managing your own diary, travel and planning across a large and varied territory
What we're really looking for
Someone confident, personable and comfortable talking to people at all levels
A natural relationship builder who enjoys being customer-facing
Hands-on, practical and happy being active and on their feet most of the day
Organised and self-driven, able to manage their own schedule and workload
Curious and willing to learn the technical side of products and solutions (full training provided)
Comfortable working independently across a wide territory
Full UK Driving licence
Backgrounds that tend to work well:
Field support or sales support roles
Hospitality or retail management
Customer service in technical, equipment or showroom environments
Service, admin or internal roles that have moved into customer facing field work
What's in it for you
Starting salary: £32,888 per year, plus London Weighting: £3,600 per year where applicable (£300 per month)
Training: Structured onboarding and product/technical training through Karcher's internal academy
Benefits: Company van, personal use too, Pension, health plan, critical illness cover, sick pay, staff discounts ....Read more...
Type: Permanent Location: St. Albans, England
Start: 10/3/2026
Salary / Rate: Up to £32888 per annum + excellent benefits, company van
Posted: 2026-02-02 15:41:05
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Part Time Customer Services Coordinator – Flexible Shift PatternsLiverpool, Estuary Business Park – Free onsite parkingFull-Time On-siteSalary: £13,000 to £17,500 DOEHours: 20 – 25 per week working on a rota shift patternTyrenet are looking to increase their coverage over a 24-hour period so there is some flexibility available on shift patterns and a particular interest in candidates who wish to work part-time and during peak periods.The ChallengeAs a Customer Services Coordinator at Tyrenet, you’ll play a vital role in delivering fast, reliable, and friendly, first-class service to our customers.
You’ll be the first point of contact, supporting our 24/7 operations, powered by a dedicated team and a trusted network of tyre partners nationwide.
We combine reliable customer service with operational excellence to deliver results for our clients across logistics, transport, and commercial vehicle fleets.The ApproachWe’re looking for someone who thrives in a fast-paced environment, is passionate about delivering excellent service, and enjoys solving problems under pressure.
Using our internal systems, you’ll manage inbound calls, assess each situation, and coordinate the most appropriate solution through our trusted tyre partner network, keeping customers informed throughout.You’ll be part of a supportive, team-focused environment where attention to detail and customer care make a real difference.Key Responsibilities
Handle incoming calls from customers, providing reassurance and clear communicationUse internal systems to log and manage cases efficientlyCoordinate roadside assistance with external tyre partnersMonitor progress and keep customers updated throughoutClose cases and ensure accurate record-keepingSupport the Operations Manager and team with daily operational tasksIdentify opportunities to improve processes or service delivery
The CandidateWe’re looking for someone who brings:
Customer service experience (ideally in automotive, logistics, or another fast-paced environment)Strong communication skills with a calm, friendly approachConfidence under pressure and the ability to manage difficult conversations professionallyExcellent attention to detail and accurate case managementConfidence using IT systems and learning new toolsA proactive, team-oriented attitudeFlexibility to work occasional weekend shifts preferred.
Equity, Diversity & InclusionAt Tyrenet, we’re committed to creating an inclusive, respectful workplace where everyone can thrive.
We welcome applications from people of all backgrounds and are proud to be an equal opportunity employer. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.
You may be contacted directly by the employer should they wish to progress your application.
Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Type: Permanent Location: Liverpool, Merseyside, England
Start: Negotiable
Duration: Permanent
Salary / Rate: £13k - 17.5k per year + Bonus
Posted: 2026-01-30 13:55:43
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Customer Service AdministratorLocation: Darlington Showroom (primarily office based)Salary: circa £14 per hour dependent on experienceHours: Full-time or part-time considered (includes some weekend working)About Seymour’s HomeSeymour’s Home is an established, independent family business founded in 1953, with a long-standing reputation for quality products and excellent customer service.
Over the years, the business has continued to evolve, with strong growth across both showroom and online sales.As our online presence continues to expand, we are now looking to recruit a Customer Service Administrator to support our customers and help maintain the high standards of service that Seymour’s Home is known for.This is a varied and hands-on role, primarily based in our Darlington showroom, offering the opportunity to be involved in both customer-facing and administrative aspects of the business.Role overviewThe Customer Service Administrator will play a key role in supporting customers throughout their purchasing journey, from initial enquiry through to order fulfilment and aftersales support.You will act as a central point of contact for customer queries and will work closely with internal teams to ensure orders are processed accurately and efficiently.Responsibilities will include:
Managing customer enquiries via email, telephone, live chat and social media channelsProviding clear and accurate information on products, orders, deliveries and returnsProcessing customer orders and maintaining accurate recordsResolving customer issues in a professional and timely mannerHandling complaints calmly and working to achieve positive outcomesLiaising with warehouse and showroom teams to ensure smooth order fulfilmentSupporting shipping, deliveries and logistics administrationAssisting with picking and packing orders during busy periods when requiredFollowing internal procedures while also contributing ideas to improve customer service processes
The ideal candidate We are looking for a reliable and organised individual with a genuine passion for customer service.You will ideally demonstrate:
Previous experience in a customer service or administrative role (retail, online or e-commerce experience beneficial but not essential)Strong communication skills, both written and verbalA high level of attention to detail and accuracyConfidence using IT systems and online platformsA proactive and flexible approach to workThe ability to manage your own workload while supporting the wider teamA friendly, professional and customer-focused attitude
What we offer
Competitive hourly rate of approximately £14 per hourFull-time or part-time working options availableA supportive and welcoming team environmentA varied role with day-to-day responsibility and involvementOpportunity to develop skills within a growing business
If you are interested in this role and believe you have the right skills and experience, please submit your latest CV. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.
You may be contacted directly by the employer should they wish to progress your application.
Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Type: Permanent Location: Darlington, County Durham, England
Start: Negotiable
Duration: Permanent
Salary / Rate: £14 per hour
Posted: 2026-01-30 09:53:32
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At Wharfedale Refrigeration, we're proud to be Yorkshire's trusted name in commercial refrigeration and air conditioning.
Based in Leeds and operating 24/7, we serve a wide range of businesses - from pubs and hospitals to factories and offices - delivering expert installation, repairs, and servicing across the region.Founded in 2007 and still growing strong, our close-knit team of 14 (including 10 field-based engineers) thrives on teamwork, efficiency, and a bit of banter.
Now, we're on the lookout for a friendly, proactive Service Controller to be the vital link between our customers, engineers, and office team.Join a Company That Keeps Yorkshire Cool - Literally!Your Role:As our new Service Controller, you'll be the go-to person for handling service enquiries, scheduling jobs, and ensuring our engineers are always where they need to be - with the right tools and information.
You'll play a key role in managing workflows, maintaining exceptional customer communication, and keeping our operations seamless and efficient.What You'll Be Doing:
Handling inbound enquiries via phone and email, converting leads into jobs through our CRMEfficiently scheduling reactive and routine work for engineersOrganising permits and documentation (RAMS) for site accessEnsuring engineers are equipped with the right parts and job infoReviewing job reports before invoicing and updating customersLiaising with our quoting team for a smooth handover from diagnosis to repairParticipating in an out-of-hours telephone call rota
What We're Looking For:
Excellent customer service skills - professional but personable (yes, we like a good laugh!)Confident using email and CRM systems (full training provided)A team player who's calm under pressure and enjoys variety in their dayPrevious experience in the service industry preferredStrong organisational skills with a keen eye for detail
What You'll Get:
£35,000 salaryPrivate healthcare25 days holiday + bank holidaysFully funded Christmas do (partners invited!)Company uniformA genuinely friendly, down-to-earth team with plenty of laughs along the way
Sound Like You?If you're organised, personable, and ready to keep our busy operations running like a well-oiled (and perfectly chilled) machine, we'd love to hear from you.
Please submit your CV to the link provided & we will be in direct contact. ....Read more...
Type: Permanent Location: Leeds, West Yorkshire, England
Start: ASAP
Duration: Permanent
Salary / Rate: £35k per year + Benefits
Posted: 2026-01-29 17:09:54
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Looking for a role that fits around your lifestyle and offers a work–life balance? This term-time-only opportunity offers part-time hours within a supportive environment, where you can put your Welsh-speaking administration and reception skills to good use. In this Administration / Receptionist role, you will be:
Managing reception duties, including greeting visitors, dealing with queries and answering calls Providing general administrative support to staff Handling correspondence, filing, photocopying and data entry Assisting with day-to-day office tasks to ensure smooth operations
To be successful, you will need:
Previous experience in administration / receptionFluency in Welsh (essential due to the nature of the organisation)Excellent organisational and communication skills A friendly, professional, and approachable mannerA current DBS certificate, or willingness to complete one
What’s on offer:
Temporary ongoing assignment, with potential to become permanent for the right personPart-time hours – 2 days per week (Thursday and Friday 12.5 hours per week), term time onlyOffice-based in Wrexham Starting from £13 per hour + benefits
If you are looking for a part-time role where you can make a positive impact and support a busy environment, we want to hear from you. ....Read more...
Type: Contract Location: LL11 4TH, Gwersyllt, Wrexham, Wales
Start: 29/01/2026
Salary / Rate: £13.00 per hour
Posted: 2026-01-29 16:41:22
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Customer Service Administrator Salary: £12.27 per hour plus 25 days annual holiday entitlementHours - Full- Time Monday to Friday 8am to 5pmBased at Sheffield S9 1DTJob purpose:As part of a team, the Customer Service Administrator will support the Customer Service Team in delivering a consistently high level of service to users and the wheelchair service team and ensure administration is completed in an accurate and timely manner.Key responsibilities:
Answering the telephone and inputting any relevant information from the telephone call into the database on the computer.Develop strong relationships with the wheelchair service team.Update computer records for reconditioned and new wheelchairs.Raising job cards on the computer system and ensuring all details are correct and ready for the engineer to carry out the visit to the service user.Contact service users to arrange visits by the engineer for repairs, collections and deliveries.Filing or scanning all relevant paperwork and job cards, setting up and maintenance of filing systems as and when required.Ensure workloads are managed effectively and all daily tasks are completed.Maintain a professional customer service attitude when dealing with all service users and other agencies.Observe all regulations covering the confidentiality of the service user information accessed in undertaking the role.Agree to undertake all training offered that is necessary to maintain the skills required for this role.Liaise effectively between departments to ensure excellent customer service and information accuracy is maintained.
Skills and Qualifications
Computer literateGood communication, verbal and writtenExperience of invoicing and accounts proceduresExperience of working within a service provider industryFlexible approach to working conditions and working environment changeSelf-motivated and enthusiastic worker
ConfidentialityDuring the course of the work involved with this position, the role will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.OtherThis role involves contact with vulnerable people and access to their records and therefore it will be necessary for the company to obtain a satisfactory DBS check on all staff employed in this role.
Service user/other agency/public engagement and involvement:Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do.
The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief.
The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.
You may be contacted directly by the employer should they wish to progress your application.
Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Type: Permanent Location: Sheffield, South Yorkshire, England
Start: immediate availability
Duration: permanent
Salary / Rate: salary £12.27 ph
Posted: 2026-01-29 16:29:41
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Bereavement TrainerLocation: Remote (UK) - regular travel required (car and driving licence essential)Team: Bereavement TrainingEmployment Type: Full-TimeThe CompanyWe’re Octopus Legacy: one of the fastest growing tech companies in the country, part of the UK’s most exciting and best-trusted group (you may have heard of some of our sister companies…).
We have a mission - to transform how people plan for the future and support families through some of life’s most important and sensitive moments.We’re scaling fast and reimagining a sector that’s long resisted change.
To get there, we’re building a team of top performers who care deeply about people, learning, and doing work that matters.
Ready to help shape a category from the ground up?The RoleThe National Bereavement Training Service (NBTS), part of Octopus Legacy, is seeking compassionate and experienced trainers to join our growing national team.
You will deliver tailored workplace and customer-facing bereavement training across diverse sectors, supporting organisations to navigate grief with confidence and care.This role requires high emotional intelligence, resilience, and the ability to create emotionally safe learning environments while maintaining clear boundaries and self-care.Key ResponsibilitiesTraining Delivery & Facilitation
Deliver high-quality bereavement training using a trauma-informed, person-centred approach aligned with NBTS values.Facilitate sessions confidently while managing group dynamics and emotional safety.Deliver training both in person and virtually to diverse audiences.Client Scoping & Programme DesignLead initial scoping conversations to understand client needs and tailor training accordingly.Develop bespoke training sessions, CPD modules, and proposals for corporate and public sector clients.
Inclusion & Best Practice
Adapt delivery to reflect cultural, faith, and individual differences in grief and bereavement.Maintain clear professional boundaries and safeguarding standards throughout delivery.
Quality, Growth & Collaboration
Contribute to the development of new trainers and engage in reflective practice and supervision.Stay informed on market trends and sector developments to support service growth.Introduce clients to wider Octopus Legacy services where appropriate.
Who You Are
An experienced trainer with a strong track record of delivering engaging sessions to varied audiences.Values-led and compassionate, with the confidence to work in emotionally complex spaces.Culturally competent, inclusive, and sensitive in your approach to death, grief, and loss.Clear on boundaries, safeguarding responsibilities, and the importance of self-care.Digitally confident, with experience using CRM systems (HubSpot), online platforms, and presentation tools.Background experience in health, social services, legal, or charitable sectors is highly advantageous.
BenefitsWe want you to feel supported, empowered, and truly excited to be part of the team.
Our benefits include:
Share Incentive Scheme (SIP) - invest in the company’s success.Vitality Health & Life Insurance, plus access to a free Will and Lasting Powers of Attorney.Pension scheme to support long-term financial wellbeing.Enhanced parental leave for growing families.Cycle to Work Scheme and Electric Vehicle Salary Sacrifice Scheme.Charity matching (up to £500) and volunteer days.Octopus Springboard - cash funding and time to explore entrepreneurial ideas.Birthdays off - because life should be celebrated.Company events, socials, snacks, and a dog-friendly office.
Why Join Us?At Octopus Legacy/NBTS, you’ll work with people who care deeply about their impact.
We offer a collaborative, high-ownership environment where you can grow professionally while shaping an emerging category.
You’ll help make difficult conversations easier and empower people to plan confidently for the future. INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.
You may be contacted directly by the employer should they wish to progress your application.
Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Type: Permanent Location: Consett, County Durham, England
Start: Negotiable
Duration: Permanent
Salary / Rate: Dependent on experience
Posted: 2026-01-29 16:01:19
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Purpose
The Control Centre Operator will be responsible for receiving and responding to a range of calls including emergency and priority calls from vulnerable or elderly callers.
Managing a range of support services to employees and customers.
Duties and Responsibilities
To deliver services to customers across a range of services including making outbound and receiving inbound welfare calls vulnerable or elderly customers.
To understand, support and advise a wide range of customers who will be making enquiries concerning services through multiple channels of access.
To work with colleagues within the Control Centre and other service areas to ensure the highest levels of call resolution and customer satisfaction.
To deal with sensitive and emergency situations effectively and efficiently liaising with other customers, care agencies are/or emergency services.
To receive and respond to issues reported to the contact centre including emergency and priority calls from vulnerable and elderly customers.
To listen patiently, to empathise with the customer's situation and convey a genuine desire to help and support.
Communicate clearly, concisely and appropriately to a wide range of customer and colleagues.
To provide accurate, meaningful and consistent advice to customers, ensuring that they understand the action which will be taken.
To liaise with officers from a range of partner agencies including out of hours highways, noise pollution and emergency services.
Adhere to set guidelines for calls received out of hours for key stakeholders dealing with repairs and schemes.
Work with current and emerging technology to enhance customer contact services.
Work as part of the wider team ensuring continuous improvement responding to change in a positive manner.
Requirements
Must have Standard DBS.
Educated to GCSE standard or equivalent, five GSCE's grade C and above.
Two of these GCSE's must include Mathematics and English.
Demonstrates the ability to work under pressure with confidence and initiative and be committed to the provision of a quality service for customers at all times.
Demonstrates the ability to communicate well in a manner appropriate to individual needs, by phone in person or in writing.
Proficient in use of technology, being comfortable in the use of I.T systems, programmes and apps.
Demonstrates the ability to work as part of a team, showing a willingness to assist others.
Show a personal commitment to the work of the service, taking ownership of tasks and seeking to meet set deadlines and targets.
Demonstrates a positive attitude to new challenges and a willingness to adapt quickly to change.
Special Circumstances
The ability to work unsocial hours including evenings, weekends and bank holidays.
The post holder will be required to work on rota basis with a rotating shift pattern across the 24/7 period.
Please note that the service is 24/7 every day of the year including Bank Holidays and Public Holidays and will therefore be eligible for appropriate shift allowance and weekend/night enhancements.
....Read more...
Type: Contract Location: Cardiff, Wales
Salary / Rate: £12.21 - £13 per hour
Posted: 2026-01-28 13:59:34
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Customer Service and Despatch CoordinatorSalary circa £27-30k depending upon experienceSteeton, BD208.30-5.00 Monday to Friday Our client is an award winning artisan bakery manufacturer, founded in 1899.
They are looking for an experienced Despatch & Customer Service Coordinator to join their team. Your prime responsibility will be to service and engage with key accounts. You will take full responsibility and ownership for driving these accounts ensuring they meet the requirements of the business and deliver added revenue. The PositionOur client is looking for a methodical, bright individual who has a keen eye for detail and who can take responsibility for the order processing and despatching of goods for the manufacturing plant.You will play a key role in the achievement of right first-time shipment performance.Role responsibility but not limited to:-
Processing customer ordersSending out order confirmationsDispatching ordersBooking in orders from customersArranging transportProcessing delivery notesDealing with customer queries as they ariseAnswering telephones and dealing with queriesLiaise with all relevant departments where necessary
Ideal attributes
Professional telephone mannerExcellent time management and able to prioritise workload efficiently and effectivelyExcellent computer skills including word and excelMethodical and able to communicate at all levelsYou will have excellent analytical, communication and decision-making skills as well as a strong ability to plan and organise
This Customer Service and Despatch Administrator role would ideally suit an individual who has previous experience within a manufacturing business. If you feel that you have the relevant skills and experience, then please send your cv by return.NO AGENCIES This role has previously been advertised.
please do not apply again as your details have already been considered INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.
You may be contacted directly by the employer should they wish to progress your application.
Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Type: Permanent Location: Keighley, West Yorkshire, England
Start: negotiable
Duration: permanent
Salary / Rate: £27k - 30k per year
Posted: 2026-01-26 14:18:50
