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Customer Service AdministratorPermanent, Full time Salary: Dependent on experience Bradford (Euroway) - office basedObjective of the RoleTo provide friendly and efficient administrative support to the customer service and sales teams.
This is a junior role suited to someone who is organised, accurate and keen to develop their customer service and administration skills within a busy office environment.The role will involve responding to customer enquiries, processing orders, maintaining accurate records and supporting the smooth day-to-day running of customer service and sales administration activities.Main tasks- Sales administration- Customer serviceResponsibilities/ Authority· Provide helpful and professional customer service by telephone and email · Respond to customer enquiries and pass more complex queries to the appropriate team member · Process customer orders and update internal systems accurately · Maintain accurate customer records, contact details and account information · Provide basic product, pricing and delivery information, with support from colleagues where needed · Liaise with internal departments to help progress orders and customer requests · Monitor shared inboxes and ensure messages are actioned or forwarded appropriately · Prepare basic customer documentation, forms and reports as required · Keep accurate notes of customer interactions and any actions taken · Follow agreed processes and procedures, seeking guidance where required · Support the wider customer service and sales administration team with general office duties as requiredEducation· Good standard of general education or equivalent · Good standard of numeracy and written and verbal communicationSkills & ExperienceProfessional Experience· Some previous customer service, administration, retail, hospitality or office experience would be advantageous · Previous experience within a manufacturing environment would be advantageous · Full training will be provided; a positive attitude and willingness to learn are essentialTechnical & Specialist Skills· Basic working knowledge of Microsoft Office, including Word, Excel and Outlook · Good keyboard and data entry skills with a strong focus on accuracy · Comfortable learning new computer systems and internal processes · Able to write clear and professional emails · Previous experience using an ERP, CRM or order processing system would be helpful but is not essentialProblem Solving & Organisational Skills· Good attention to detail and accuracy · Able to organise daily tasks and follow agreed processes · Willing to ask questions and seek guidance when needed · Able to work accurately and efficiently within a busy office environmentPersonal Attributes· Friendly, approachable and confident when speaking with customers · Good verbal and written communication skills · Reliable, punctual and keen to learn · Positive team player with a helpful attitude · Able to remain calm and polite when dealing with customer queries · Good standard of written and spoken EnglishInterested? Please send your CV by return. INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.
You may be contacted directly by the employer should they wish to progress your application.
Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Type: Permanent Location: Bradford, West Yorkshire, England
Start: Negotiable
Duration: Permanent
Salary / Rate: Dependent on experience
Posted: 2026-10-01 13:17:03
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We’re looking for a Part-Time Call Centre Advisor to join a well-established organisation in Llandudno.
You’ll become part of a friendly and supportive team, with the opportunity to build on your customer service skills while gaining valuable experience within a professional office environment. In the Call Centre Advisor role, you will be:
Respond to customer enquiries across a variety of channels, including telephone, email, Live Chat and SMSBook, amend and manage customer appointments, ensuring everything runs smoothly and efficientlyMake proactive outbound calls to help optimise appointment schedules and promote relevant offersAccurately update customer records and interactions using the CRM systemProvide a consistently professional, empathetic and high-quality customer experienceHandle a range of enquiries, including more sensitive or challenging conversations, with patience and professionalism
To be successful in the Call Centre Advisor role, you will need:
Previous experience within customer service, contact centre or a similar customer-focused environmentConfident IT skills, including Microsoft Word, Excel and OutlookA calm and professional approach, with the ability to remain solution-focused in a busy environmentA confident and professional telephone manner, including the ability to handle sensitive or complaint-based callsExcellent communication skills, with empathy and patience when supporting customers who may have communication difficultiesStrong attention to detail and the ability to work effectively as part of a team
This is a temporary position for approximately two months initially, offering part-time hours of 24 hours per week on a four-week rotating shift pattern, including one Saturday per month.
You’ll be based in modern, accessible offices in Llandudno, with an hourly rate of £12.71 per hour, plus weekly pay and holiday accrual. ....Read more...
Type: Contract Location: Llandudno, Conwy, Wales
Salary / Rate: £12.71 - 12.71 per hour + holiday pay
Posted: 2026-09-30 10:37:15
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CUSTOMER SERVICE ADVISOR – TALKE - £26,500 plus performance bonus after 6 monthsDue to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team.
The company offers exceptional ongoing training and career progression.
With further major growth plans in place, this is the perfect time to get on board and be a key player in their success.
Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.COMPANY BACKGROUNDOur client is a leading independent company that works on a national basis.
They offer a market leading customer service experience.
Great customer service is at the heart of the business.
Entering their 10th year of trading, they have continued to grow and gain a reputation for offering a competitive service and second to none customer service.
This is a family run business and every single employee is a member of that family, as are the customers.CUSTOMER SERVICE JOB PURPOSEDevelop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries.
Working in a fast-paced environment, to address customer issues via the telephone or email.CUSTOMER SERVICE DUTIES
Dealing with high volume incoming callsResolving customer issues in a timely mannerLiaise with external contractors to arrange and manager resolutions to the queries raisedDealing with a variety of questions and queriesPromoting the benefits of using the services the company providesAssisting with contract renewals and retaining customersDealing with complaintsMaintaining accurate customer records using the inhouse system
CUSTOMER SERVICE REQUIREMENTS
Excellent communication skillsYou must have experience dealing with customers on the telephoneAble to manage and conclude difficult calls and complaints with empathy and understandingPassionate about helping peopleTeam playerAble to work in a fast-paced environmentExcellent PC skillsProblem solverPatientAble to work under pressureDue to location, it is preferred you have you own transport
PACKAGE AND BENEFITS
Week One Shifts: 8am-4.30pmWeek Two Shifts: 9am – 5.30pmWeek Three Shifts: 10.30am-7pmWorking 1 in 3 Saturdays per month (9am-5pm) with a day off in lieu20 days holiday plus Bank HolidaysOnsite Parking£26,500 plus performance bonusFantastic opportunity to build a careerRecreational break out roomsExcellent ongoing training and supportFun days and eventsFeel valued everydayRecognition awards
Follow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyCUSTOMER SERVICE ADVISOR – TALKE – £26,500 plus performance bonus ....Read more...
Type: Permanent Location: Talke
Start: Immediate
Duration: Full Time
Salary / Rate: £26.5k per year + Bonus & Benefits
Posted: 2026-09-30 10:23:46
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Service Coordinator
Banbury | Up to £27,603 + benefits | Hybrid working
We're recruiting for a Service Coordinator to join a busy service department within a well-established, global organisation based in Banbury
This is a great opportunity for someone with experience in customer service, service coordination, scheduling or a busy administrative environment who enjoys taking ownership, juggling priorities and making sure customers are kept informed every step of the way
The role
As Service Coordinator, you'll be an important link between customers, Field Service Engineers and internal teams, ensuring work is scheduled efficiently, queries are resolved and customers receive a consistently high level of service
You'll take ownership of service requests from initial contact through to completion, keeping customers updated and making sure the information behind each job is accurate and up to date
What you'll be doing
Handling customer enquiries by telephone and email
Scheduling for Field Service Engineers in line with customer requirements and response times
Providing proactive updates to customers on service progress and planned work
Managing service requests and ensuring CRM records are accurate and up to date
Creating and managing cost estimates and following up outstanding approvals
Processing spare parts orders for approved work
Monitoring open orders and work in progress to keep jobs moving through to completion
Investigating invoice queries and arranging supporting credit paperwork where required
Following up purchase orders, payments and outstanding cost estimates
Working closely with engineers and internal departments to resolve issues
Taking ownership of customer queries and complaints through to resolution
What we're looking for
You'll already have experience within customer service, service coordination, scheduling, order processing or a busy administration role where you've had to manage multiple tasks and priorities.
We're particularly looking for someone who:
Is highly organised and comfortable managing a busy workload
Can prioritise and stay calm when things get pressured
Enjoys speaking with customers and building good relationships
Takes ownership rather than waiting to be told what needs doing
Has excellent attention to detail and accuracy
Is confident using IT systems, Microsoft Office and ideally a CRM
Communicates confidently by phone and email
Works well as part of a collaborative team
Is proactive, dependable and happy to get stuck in
Experience with SAP or Microsoft Dynamics CRM would be useful but isn't essential
What's in it for you?
Salary up to £27,603
Hours: 37.5 hours per week (Monday to Friday, 8:30 AM - 5 PM)
Hybrid Working Model (2 days working from home)
Holidays: 26 days plus bank holidays
Training: Comprehensive training and onboarding
Benefits: Progression opportunities, volunteer days, pension scheme, end-of-year discretionary bonus, Private medical healthcare, critical illness cover, sick pay, staff discounts, social events, and more!
If you have experience in customer service or service administration and enjoy a role where you can organise, problem-solve and take ownership from start to finish, we'd love to hear from you.
....Read more...
Type: Permanent Location: Banbury, England
Start: ASAP
Salary / Rate: Up to £27603 per annum + excellent benefits
Posted: 2026-09-29 18:53:52
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Customer Relationship Executive - 12 Month Maternity Cover
Banbury | Up to £27,000 | Hybrid working | Monday-Friday
We're looking for a proactive, hardworking Customer Relationship Executive to join a busy and well-established sales support team on a 12-month maternity contract
This is a great opportunity for someone who enjoys being busy, likes taking ownership and gets satisfaction from getting things done.
You'll join a settled team of six who work closely together, supporting some of the company's largest retail and national accounts
You'll have responsibility for your own customer accounts, managing everything from orders and stock availability through to deliveries, returns and queries.
There are natural peaks and troughs, so you'll need to be comfortable working at pace, prioritising your workload and keeping on top of plenty of moving parts
What you'll be doing
Managing your own portfolio of retail and national customer accounts
Processing orders and managing them through to delivery
Providing quotations and responding to pricing, stock and delivery enquiries
Keeping customers proactively updated on orders, delays and availability
Resolving customer queries, returns, credits and delivery issues
Building strong relationships with customers and internal sales teams
Liaising with logistics, inventory, finance and other internal departments
Taking ownership of issues and seeing them through to resolution
What we're looking for
Previous customer service experience within an order processing, sales support or customer account environment
A strong work ethic and someone who genuinely enjoys being busy
Confident managing a varied workload and working under pressure
Excellent communication and relationship-building skills
Good attention to detail and a naturally organised approach
Proactive, dependable and happy to take ownership
Comfortable working independently as well as being part of a close-knit team
What's in it for you?
You'll be joining a market-leading international business and a genuinely settled, supportive team.
Although initially a 12-month maternity contract, there may be opportunities to explore permanent roles within the wider business for the right person
Starting salary: up to £27,000 per annum
Hours: 37.5 hours per week (Monday to Friday, 8:30 AM - 5 PM)
Hybrid Working Model (2 days working from home)
Holidays: 26 days plus bank holidays
Training: Comprehensive training and onboarding
Benefits: Progression opportunities, volunteer days, pension scheme, end-of-year discretionary bonus, Private medical healthcare, critical illness cover, sick pay, staff discounts, social events, and more!
If you're an experienced customer service professional with a background in order processing and customer account support, who enjoys taking ownership, building relationships and working as part of a busy team, we'd love to hear from you.
....Read more...
Type: Permanent Location: Banbury, England
Start: ASAP
Salary / Rate: Up to £27000 per annum + excellent benefits
Posted: 2026-09-29 18:36:38
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Customer Service Manager
Colchester
£40,000 - £50,000
Monday to Friday 8.30am to 5.00pm
Start Date - January 2027
KHR are recruiting for an experienced Customer Services Manager to lead and develop a customer service function within a growing, internationally operating manufacturing business.
This is a hands-on leadership role with the opportunity to shape the department, improve processes and systems, enhance the customer experience and drive commercial performance.
You'll take ownership of the customer service team, introduce new ways of working and act as the voice of the customer across the wider business.
Key Responsibilities:
- Lead, coach and develop the Customer Service team, setting clear service standards, KPIs and performance targets
- Drive improvements across customer service processes, procedures and systems, including CRM, helpdesk and workflow automation
- Oversee customer enquiries, order processing, technical queries and escalated complaints, ensuring a high standard of service
- Monitor customer feedback, service data and performance metrics to identify opportunities for improvement
- Work closely with Sales, Production, Technical and Operations teams to improve communication and customer satisfaction
- Coordinate order fulfilment, production lead times, shipping and delivery updates
- Identify opportunities to maximise upselling and cross-selling, supporting wider business growth
- Lead system implementation projects, develop SOPs and introduce more efficient ways of working
Candidate Profile
- Proven experience in a Customer Service or Customer Care management role, with a track record of improving processes and procedures
- Strong team leadership skills, with experience coaching, developing and managing performance
- Confident using CRM systems, order processing platforms and customer support tools, ideally including Business Central or Dynamics
- Experience with workflow automation, KPI reporting and using data to drive improvements
- Excellent communication, problem-solving and organisational skills, with the ability to manage complex customer escalations
- Experience with exports and shipping quotations
- Experience within manufacturing, packaging, textiles or technical products would be advantageous
- German language skills would also be beneficial
At KHR, we take care to ensure that you are represented as well as possible, so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit.
If you feel you need to highlight particular qualifications, skills or relevant experience with regard to a specific role, then please add a cover letter or a preface page.
This does not need to be formatted in the same manner.
In addition, if your CV is heavy with graphics, etc, please could you also submit a "clean" copy in Word.
Thank you.
Knowledge House Resourcing Ltd is acting as an Employment Agency in relation to this vacancy.
KHR - Recruitment Specialists is a trading name of Knowledge House Resourcing Ltd.
Keep in touch with us online for job alerts, industry updates and market...
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Type: Permanent Location: Colchester, England
Start: 04/01/2027
Salary / Rate: £40000 - £50000 per annum + Benefits
Posted: 2026-09-29 17:01:49
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Love working with people, solving problems and keeping things running smoothly? This could be the role for you!We have an exciting opportunity for an experienced Customer Service professional to join a rapidly growing holiday letting business based on the beautiful isle of Anglesey.
This is a fantastic opportunity for an organised, proactive and customer-focused individual to become a key part of the team, building strong relationships with guests and property owners while helping to deliver an outstanding holiday experience.As a Customer Service Professional your responsibilities will be to:
Be The first point of contact for guests and property owners, providing friendly and professional supportCoordinate cleaners, contractors and suppliers to ensure properties are maintained to a high standardDeal with queries quickly, efficiently and with excellent attention to detailMonitor guest feedback and help identify ways to continually improve the customer experienceSupport the onboarding of new properties and ensure everything is ready to the required standardsWork closely with the Operations Manager to improve processes and support the continued growth of the businessHelp maintain a consistent, high-quality brand experience across all communications and touchpointsTake ownership of issues, finding practical solutions and ensuring they are followed through
To be considered for this role:
We're looking for someone who is organised, technically minded and naturally proactive, with the confidence to work independently and get things done.You'll ideally have:
Excellent communication and interpersonal skillsStrong organisational skills and exceptional attention to detailA proactive, practical approach to problem-solvingThe ability to manage your own workload and prioritise effectivelyGood working knowledge of Microsoft Excel and Google DocumentsExperience using a Property Management System (PMS) – desirable but not essentialA genuine passion for providing excellent customer service
This is a full-time, permanent position working Monday - Friday (35 hours a week).
In return you will receive a salary in Circa of £24,000 per annum (dependent on skills & experience), 33 days' holiday, including bank holidays + your birthday, offering Hybrid working when possible as well as a Fantastic opportunity for career development and progression. Ready for your next move?If you're a proactive, organised people-person who enjoys variety, responsibility and making a real difference to the customer experience, we'd love to hear from you! ....Read more...
Type: Permanent Location: Menai Bridge, Anglesey, Menai Bridge, Isle of Anglesey, Wales
Start: 24/09/2026
Salary / Rate: £24k per year
Posted: 2026-09-24 14:15:06
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Customer Service Manager – Drinks FMCG Business – Southwest London – Up to £40,000 plus package This is a rare chance to join one of the leading Drinks FMCG businesses in the country.
Our client has partnered exclusively with COREcruitment to grow their customer service team.
The business has a range of excellent products, all recognizable and known within both the on & off trade.We are looking for a Customer Service Manager to drive the commercial success of the business.
The Customer Service Manager will be responsible for delivery day-to-day service operations, providing support to suppliers and buyers, managing order processing, driving efficiencies and supporting cross functionally with all areas of the business.
This role will be 5 days per week in the West London office.
What this business offers:
A competitive salary and performance-based bonuses.The chance to work with globally recognized brands in an exciting and dynamic industry.A collaborative and supportive work culture.
Customer Service Manager responsibilities include:
Process all customer orders, track status, complete ASN’s and managing shipping and invoicing.Manage customer service operations, resolving escalations and ensuring timely, accurate support for all B2B and D2C customers.
Supporting with service updates.Monitor key metrics and data, including service levels, response times, customer satisfaction and process performance.Gather customer insights and feedback, using this information to improve processes, products, and overall customer experience.Drive continuous improvement, identifying opportunities to streamline workflows, reduce friction, and enhance support tools.Collaborate cross-functionally with commercial, operations, supply chain and marketing teams to ensure alignment and service excellence.
The Ideal Customer Service Manager candidate:
Proven experience in a customer service role, ideally in FMCG, drinks, hospitality or B2B environments.Previous experience working with systems such as Business Central (Bevica)Excellent communicator with the ability to influence, problem-solve and collaborate cross-functionally.Data-driven mindset with experience using metrics to improve performance.Passionate about delivering exceptional customer experiences and creating efficient, scalable processes.Highly organised, proactive and comfortable working in a fast-moving growth business.
If you are interested in having a chat about this role, please forward updated CV’s to Mark@corecruitment.comCOREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors.
We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. To view other great opportunities please check out our website www.corecruitment.com or call us on +44 207 790 2666 for a confidential chat about upcoming opportunities.
Likewise, if you are looking to recruit then we would love to hear from you. Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram ....Read more...
Type: Permanent Location: Clapham, Greater London, England
Start: ASAP
Duration: Permanent
Salary / Rate: £35k - 40k per year + Bonus
Posted: 2026-09-23 14:18:38
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Customer Service Coordinator
Banbury | £30,000 - £33,000 + salary review after 6 months | Full-time, Permanent
We're looking for a Customer Service Coordinator to join an established engineering business in Banbury, working within its busy UK Spares team.
Working closely with the Customer Service Lead, you'll support customers from initial enquiry through to delivery, processing quotations and orders while coordinating with suppliers and teams across the business.
You'll also get involved in purchasing, stock and logistics, making this a great opportunity for someone who enjoys variety and wants to broaden their experience.
Key responsibilities:
Managing customer enquiries and communications
Identifying spare parts, preparing quotations and processing customer orders
Processing invoices, credit notes, returns and account administration
Managing backorders and helping ensure orders are delivered correctly
Supporting purchasing, stock replenishment and inventory activities
Arranging and tracking customer shipments and resolving delivery issues
Supporting freight, customs and import documentation
Working with colleagues across the Spares team to support processes and continuous improvement
We're looking for:
Previous customer service and order processing experience
Strong organisational skills with excellent attention to detail
Confident communication skills and the ability to work effectively with customers, suppliers and colleagues
Strong IT skills, including Microsoft Office
A proactive, customer-focused approach with the ability to manage multiple tasks and priorities
Experience within manufacturing or engineering, inventory management, logistics or purchasing would be beneficial but isn't essential.
Sage or SAP experience would also be advantageous.
What's in it for you?
£30,000 - £33,000, plus a salary review after 6 months
25 days' annual leave plus bank holidays
5% employer pension contribution, matched by 5% employee contribution
Health cash plan
Monday-Friday, 8:30am-5pm | Banbury | Fully on-site with flexitime available
....Read more...
Type: Permanent Location: Banbury, England
Salary / Rate: £30000 - £33000 per annum + excellent benefits
Posted: 2026-09-23 14:09:13
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Customer Service Lead
Banbury | £35,000 - £40,000 | Full-time, Permanent
We're looking for a proactive and commercially minded Customer Service Lead to join a successful business in Banbury.
You'll be a key point of contact for customers, building strong relationships, managing enquiries and quotations and working across the business to ensure a great customer experience from enquiry through to delivery.
This is more than a traditional customer service role.
You'll have the opportunity to identify commercial opportunities, improve processes and help drive continuous improvement across the operation.
Key responsibilities:
Building strong customer relationships and taking ownership of enquiries and escalations
Managing quotations and commercial follow-up
Coordinating with technical support, purchasing, logistics and warehouse teams
Proactively resolving issues, delays and operational challenges
Identifying opportunities to grow aftermarket sales and improve customer retention
Reviewing processes and driving improvements to customer service and operational efficiency
Monitoring KPIs and using performance information to identify areas for improvement
We're looking for:
Experience in customer service, account management, commercial support or operations
Strong customer relationship and problem-solving skills
Experience managing enquiries, quotations and order processing
Excellent organisation and attention to detail
A confident communicator who can work effectively across different departments
A proactive, commercially aware approach with a genuine interest in improving how things are done
Experience within engineering, manufacturing, service or industrial equipment would be advantageous, but isn't essential.
What's in it for you?
£35,000 - £40,000 depending on experience, 25 days' holiday plus bank holidays, healthcare, sick pay and additional company benefits.
....Read more...
Type: Permanent Location: Banbury, England
Salary / Rate: £35000 - £40000 per annum + excellent benefits
Posted: 2026-09-23 13:50:58
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INBOUND SALES AND RETENTION EXECUTIVE – TALKE – £26,500 BASIC + OTE £36,000
Location: Talke, Stoke-on-TrentSalary: £26,500 basic + OTE £36,000Hours: Monday to Friday, 9:00am – 5:30pmJob Type: Full-time, PermanentINBOUND SALES AND RETENTION EXECUTIVE
Due to continued success and significant business growth, we are recruiting for an Inbound Sales and Retention Executive to join a successful and expanding company based in Talke.This is an excellent opportunity for someone who is confident on the telephone, enjoys speaking with customers and is motivated by achieving results.
You will be dealing primarily with inbound sales enquiries and existing customer renewals, helping customers find the right solution while identifying opportunities to retain and grow business.Previous sales or telesales experience would be advantageous; however, we are also interested in people with excellent communication skills, a strong customer service approach and the drive and willingness to succeed.The company provides excellent ongoing training, support and genuine opportunities for career progression, making this an excellent time to join the business.COMPANY BACKGROUND
Our client is a leading independent company operating nationally and has built an excellent reputation for providing competitive services alongside outstanding customer care.Following a recent merger, the company is experiencing significant growth while continuing to maintain the supportive, family feel that has contributed to its success.Customer service remains at the heart of the business, and they are looking for people who share their commitment to providing customers with an excellent experience.INBOUND SALES AND RETENTION EXECUTIVE – THE ROLE
As an Inbound Sales and Retention Executive, you will manage inbound sales enquiries and existing customer contract renewals, providing a professional and seamless customer experience while helping the business achieve its sales and retention targets.You will build rapport with customers, understand their requirements, explain the available products and services and confidently handle any questions or objections.YOUR RESPONSIBILITIES WILL INCLUDE
Managing inbound sales enquiries quickly and professionallySpeaking with existing customers regarding contract renewalsUnderstanding customer requirements and recommending appropriate products and servicesConverting inbound enquiries into salesRetaining existing customers and identifying opportunities to increase customer valueExplaining product features, benefits and available optionsHandling customer objections confidently and professionallyNegotiating solutions that meet both customer and business requirementsBuilding strong relationships with new and existing customersMaintaining accurate customer information using the company CRM systemWorking towards individual and team sales and retention targetsMaintaining a high level of customer service throughout every interactionContinually developing your product knowledge and sales techniques
SKILLS AND EXPERIENCE
We are looking for someone who is:
Confident and professional when speaking with customers over the telephoneSelf-motivated and driven to achieve resultsComfortable working towards sales and performance targetsCustomer-focused with excellent communication skillsAble to build rapport quicklyConfident handling objections and negotiating with customersA quick learner who can adapt to new products and systemsComfortable working within a busy, fast-paced environmentComputer literate and confident using CRM systemsA good problem solver with a positive attitudeResilient and able to work effectively under pressureA strong team player
Previous telesales, inbound sales, customer retention, renewals or contact centre experience would be advantageous, but it is not essential.
A great attitude, confidence on the telephone and a willingness to learn and succeed are equally important.Due to the location of the office, having your own transport would be advantageous.PACKAGE AND BENEFITS
£26,500 basic salaryOTE £36,000Monday to Friday – 9:00am to 5:30pm20 days annual leave plus Bank HolidaysFree onsite parkingExcellent ongoing training and supportGenuine opportunities for career development and progressionRecognition awardsRecreational breakout areasStaff fun days and company eventsSupportive and friendly working environmentOpportunity to join a growing and successful business
If you are confident speaking with customers, enjoy achieving targets and want to build a long-term career within a successful and growing company, apply today for immediate consideration.Follow us on X/Twitter: #awconsultingltdIn respect of the above role, Anderson Wright Consulting Ltd operates as an Employment Agency.INBOUND SALES AND RETENTION EXECUTIVE – TALKE – £26,500 BASIC + OTE £36,000 ....Read more...
Type: Permanent Location: Talke, Stoke on Trent
Start: Immediate
Duration: Permanent Full Time
Salary / Rate: £26.5k - 36k per year + Excellent Benefits
Posted: 2026-09-23 11:35:00
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Tudor Employment Agency are currently recruiting for Customer Service Advisor for our client based in Stafford, ST16, on a Permanent basis.This is an excellent opportunity for an aspiring or existing customer service advisor to broaden their skillset.
The client offers luxury motorhomes and allied services including maintenance, repair and bespoke installation.Our client offers a robust personal development programme including both internal and external training: You will be funded on a NVQ in Customer Service and NVQ in Business Administration, as well as role-specific training to increase your brand and product knowledge.Experience within a car sales environment or similar would be highly advantageous.The Customer Service Advisor must:
Have previous Customer Service experience Be professional in appearance and natureKeyloop or Kerridge experience would be advantageous
Duties of Customer Service Advisor:
Take ownership of the customer and their vehicle from point of sale throughout the product lifeWork under the instruction of the Service Centre Manager and Operations ManagerMeet and greet all customers upon arrivalQualify the customer to achieve accurate diagnostic informationCommunicate with allied departments including the workshopCommunicate and approve any additional work needed on vehiclesManage the logistics and parking of all vehicles on siteUpsell allied products and servicesContinually update the CRM with accurate client details and vehicle histor
Hours of work for a Customer Service Advisor:Full TimeMonday-Friday, 8AM-5PMMust work one out of three Saturdays, 9AM-1PMPay Rate for a Customer Service Advisor:Full TimeOTE £32,000 per annumChristmas bonusBenefits for a Customer Service Advisor:
Exceptional facilitiesExtensive personal development programme including NVQ in Customer Service and Business AdministrationJob progression availableChristmas bonus and company paid Christmas partyFriendly and nurturing teamNiche industry sectorStaff use of company motorhome for leisureCompany provided Jacket Potato lunches each FridayHealthcare including optical and dentalLife insuranceCompetitive pension
In order to be considered for this position or for further information please contact our Commercial team on 01922 725445 extension 1004 or submit your CV to commercial@tudoremployment.co.ukApplicants can also register online by clicking the link - https://tinyurl.com/ONLINECOMTEMP1 For information on all of our roles, please refer to www.tudoremployment.co.uk.#TeamTudor await your call! ....Read more...
Type: Permanent Location: Stafford, Staffordshire, England
Salary / Rate: £27k per year
Posted: 2026-09-16 15:18:47
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Customer Service CoordinatorLocation: Surrey Wheelchair Services Salary/Rate: £26,567.99Customer Service CoordinatorMonday to Friday 8.00am – 5.00pm, 40 hours a weekKingsway Business Park, Forsyth Road GU21 5SARewards & Benefits:
Company Pension SchemeFree on-site parkingLife Assurance SchemeCompany Sick Pay SchemeWellbeing initiatives
We are currently looking for a Customer Service Coordinator to join the team within our Surrey Wheelchair Service Centre based in Woking.
Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or enquires.We are a fast-growing business and a leading provider of Healthcare Service solutions.
We work in partnership with the NHS to deliver the Surrey Wheelchair Service which is an integrated service delivering clinical needs and a repair service.The Role:
Manage incoming calls and emails, answering any queries in a timely and professional manner.Coordinating equipment to be delivered, serviced, or collected by our field-based Engineers.Monitoring and progressing orders by checking with suppliers.Entering referral information for clinical triage via both telephone and email.General administration that supports daily activities and duties
What are we looking for?
Strong experience in a similar busy and fast paced office environmentRelevant telephone-based customer service experienceGood attention to detail and accuracyPrevious administration and diary management experienceProfessional and confident manner on the telephone and through emailCompetent IT skills with Microsoft Office programmes and ability to learn new systems.
This Customer Service Coordinator role is working in a regulated activity and may be subject to an enhanced DBS disclosure.No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability, or sexual orientation, and we will gladly accept applications from all sections of the community. INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.
You may be contacted directly by the employer should they wish to progress your application.
Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Type: Permanent Location: Woking, Surrey, England
Start: Negotiable
Duration: Permanent
Salary / Rate: £26,567.99 - 26,567.99 per year + Benefits
Posted: 2026-09-14 13:14:09
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Contracts Coordinator (6 Month Temporary Contract) Cannock £13.46 per hour Monday to Friday 8.30am – 5pmTudor Employment are recruiting for a Contracts Coordinator on behalf of a leading environmental and business services provider.This role would suit a highly organised administrator with strong communication skills who can provide efficient support to operational teams, customers, and suppliers in a fast-paced environment. Key Responsibilities
Acting as a key contact between customers and operational teamsBooking collections and liaising with external service providersRaising purchase orders and processing invoicesManaging contract administration and maintaining recordsHandling customer and supplier queriesSupporting security clearance processesAssisting with KPI reporting and client meetingsProviding payroll cover and administrative support when requiredEnsuring SLAs, processes, and procedures are metSupporting the wider operations team with administrative tasks
✅ Skills & Experience Required
Previous administration or contracts support experienceExcellent organisational and prioritisation skillsStrong communication and customer service abilitiesProficient in Microsoft Office, particularly ExcelExperience using Google Workspace and business systemsHigh attention to detail and accuracyAbility to work effectively to deadlinesStrong problem-solving skills and initiative
The Ideal Candidate
Professional and customer-focusedWell organised and proactiveAble to multitask in a busy environmentConfident dealing with internal and external stakeholdersQuick to learn new systems and processes
Interested?Please contact Tudor Employment Agency on 01922 725445 – ask for Gina, ext 1004 for further information or to apply via email: commercial@tudoremployment.co.ukIf you wish to complete an online registration form in the meantime, you can simply complete via the link provided: ️ https://tinyurl.com/ONLINECOMTEMP1You browse all roles at www.tudoremployment.co.uk#TeamTudor looks forward to hearing from you! ....Read more...
Type: Contract Location: Cannock, Staffordshire, England
Salary / Rate: £13.46 - 13.46 per hour
Posted: 2026-09-11 13:28:31
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Customer Service Administrator Reports to: Assistant Ops ManagerBased at: Cambridge and Peterborough site in Huntingdon. Salary: £12.83 per hourFiixed term initially until 31/01/2027Full-time, 40 hours - 8:30am-17:00pm Mon-FridayJob purpose: To provide the Operations Manager with a high level of call taking activity and data entry within the Call Centre customer service department, serving the community in partnership with the NHS.Key Responsibilities:
Answering the telephone in a high activity call centre environment whilst obtaining and verifying information from the client and inputting onto computer systemInputting and retrieving data from the in-house computer systemProvide product information by answering questions and helping, where possibleTelephone engineers out in field to pass on relevant information about emergency repairs in a timely manner.Enhance organisation's reputation by accepting ownership for accomplishing new and difficult requestsProblem solving by clarifying issues, researching and exploring answers and alternative solutionsEscalating unresolved problemsActively responsible for building teamwork and working together as a teamAdhering to Equal Opportunities and Dignity at Work as per the company policyAny other duties relating to the role as requested by your line manager or the Company.
Skills and Qualifications:
Minimum 2 years proven experience of call handlingMinimum 2 years proven experience of data entryAccuracy at record keepingI.T.
skills
Additional skills/ experience
Strong personable natureTeam playerExperience of working in a pressurised call centre environmentMulti-taskingCustomer focusedSelf-motivatorProblem solving skillsGood telephony skillsDependability.
Confidentiality:While carrying out the work involved with this position, the role will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.Service user/other agency/public engagement and involvement:Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do.
The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief.
The post holder will be expected to engage the service users, other agencies, and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment. INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.
You may be contacted directly by the employer should they wish to progress your application.
Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Type: Contract Location: Huntingdon, Cambridgeshire, England
Start: Negotiable
Duration: Fixed Term
Salary / Rate: £12.83 - 12.83 per hour
Posted: 2026-09-09 12:08:10
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Customer Service Executive
£30,000 - £35,000 per annum
Monday - Friday, 8.30am - 5.00pm
Permanent | Office-based
Rochester
Are you an experienced Customer Service or Client Services professional with a background in print management?
We are recruiting for an established and successful print management company based in Rochester, looking for an experienced Customer Service Executive to join their team on a permanent basis.
This is an excellent opportunity for someone who has a strong understanding of the print industry, enjoys working closely with clients and is confident managing orders from initial enquiry through to completion.
The Role
Working as part of a busy customer service team, you will act as a key link between clients, the sales team, production and other internal departments, ensuring orders are processed accurately, efficiently and delivered to the required deadlines.
Responsibilities will include:
- Acting as a key point of contact between customers, sales and internal departments
- Managing client communication via telephone, email and face-to-face
- Processing and raising print orders and monitoring their progress
- Liaising with production and internal teams to ensure deadlines are met
- Chasing orders and keeping customers updated
- Managing and resolving customer queries and potential account issues
- Understanding customer requirements and identifying suitable print solutions
- Supporting the Department Manager and wider team
- Providing general administration and order management support
- Working proactively to identify and resolve problems
- Managing multiple orders and priorities within a fast-paced environment
About You
The successful candidate will have:
- Previous experience within print management or a print-related customer service/client services role
- A strong understanding of the print production and order process
- Experience managing customer print orders from enquiry through to completion
- Excellent telephone, email and face-to-face communication skills
- Strong administration and organisational skills
- The ability to manage multiple customer requirements and production deadlines
- Excellent attention to detail
- A proactive and solutions-focused approach
- The confidence to negotiate and manage potential account issues
- Excellent time management and the ability to work under pressure
- Good working knowledge of Microsoft Office, particularly Excel, Outlook and Word
- A willingness to learn, undertake training and develop within the role
At KHR, we take care to ensure that you are represented as well as possible, so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit.
If you feel you need to highlight particular qualifications, skills or relevant experience with regard to a specific role, then please add a cover letter or a preface page.
This does not need to be formatted in the same manner.
In addition, if your CV is heavy with graphics, etc, please could you also submit a "clean" copy in Word.
Thank you.
Knowledge House Resourcing Ltd is acting as an Employment Agency in relation to this vacancy.
KHR - Recruitment Specialists is a trading name of Knowledge House Resourcing Ltd.
Keep in touch with us online for job alerts, industry updates and market...
....Read more...
Type: Permanent Location: Rochester, England
Start: 28/09/2026
Salary / Rate: £30000 - £35000 per annum + Benefits
Posted: 2026-09-02 17:19:31
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We are looking for a Junior Business & Customer Support Executive to join our growing team.This would suit someone with around 1-2 years' experience in customer service, office administration, sales administration, retail or a similar environment, who is looking for their next step.What We Can OfferThis is an opportunity to develop your career within a growing business and gain experience across customer service, account management, sales support, ITAD operations, logistics, systems and business development.As your knowledge and confidence develop, there will be opportunities to take ownership of projects, processes and customer relationships.Why Re-com?We are a young, ambitious business where your contribution genuinely matters.We want people who are prepared to get involved, have ideas and take responsibility.If you are someone who works hard, wants to learn, cares about customers and takes pride in doing a good job, we'd like to hear from you.You don't need to have all the answers.
You just need the right attitude and the desire to learn.You don't need experience in ITAD or refurbished IT.
What matters most is your attitude, work ethic, willingness to learn and genuine interest in providing excellent customer support.You will work closely alongside our Customer Service Excellence Manager / Sales Account Manager, supporting customers and reseller partners while gaining experience across customer service, sales, ITAD operations, logistics and business development.The RoleThis is a varied role within a growing business.
You will initially focus on customer support and administration, with the opportunity to take on more responsibility as your knowledge and confidence develop.Customer Service & Account Support- Manage day-to-day customer communications from point of order through to delivery.- Ensure customers receive a professional and positive experience every time.- Deal with customer queries and help resolve complaints quickly and effectively.- Build strong relationships with customers and key partners.- Support the development and implementation of our returns and warranty procedure.- Arrange logistics where required to support customers and the wider business.- Maintain accurate customer records and information.ITAD / Ex-Lease Operations- Support key partners through the ITAD process.- Liaise with clients to arrange equipment collections.- Book collections with the appropriate carrier.- Check collection paperwork and site scan logs.- Identify and report discrepancies to the relevant contacts.- Confirm receipt of consignments using our ERP system.- Monitor agreed SLAs and highlight potential issues.- Work closely with the operations team to ensure a smooth process from collection through to receipt.Sales & Reseller Support- Support the sales team with customer enquiries, quotes and product enquiries.- Respond to reseller questions and requests.- Help maintain accurate customer and prospect information.- Identify potential new reseller prospects and carry out basic research.- Support customer communications and marketing activity.- Develop an understanding of our refurbished IT products and reseller market.Business Development & SystemsAs a growing business, there will be plenty of opportunity to get involved and make a difference.- Help develop and maintain company processes and procedures.- Create and maintain process documents and work instructions.- Support our ISO processes and documentation.- Help develop and improve our ERP system.- Assist with the implementation of new processes.- Bring ideas that improve the customer experience and how we operate.- Help build and maintain the Re-com culture.What We're Looking ForYou will ideally have 1-2 years' experience in customer service, office administration, sales administration, retail, account support or a similar role.Experience in IT, ITAD or refurbished technology would be useful but is not essential.More important to us are your personal qualities:- Strong work ethic - you take pride in your work and get involved.- Willingness to learn - you are curious, ask questions and want to develop.- Customer focused - you genuinely enjoy helping people and providing a great service.- Attention to detail - you understand the importance of accuracy.- Good basic IT skills - comfortable using computers, email, Microsoft Office and Excel and willing to learn new systems.- Good communication skills - confident dealing with customers and colleagues by phone and email.- Organised - able to manage multiple tasks and follow processes.- Proactive - you don't always need to be told what needs doing.- Team player - willing to support colleagues and contribute to the wider business. ....Read more...
Type: Permanent Location: Manchester, Greater Manchester, England
Start: ASAP
Duration: Permanent
Salary / Rate: £25k - 30k per year
Posted: 2026-09-02 15:48:07
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Engineer Scheduler & Help Desk Coordinator
Kingston upon Thames
Salary: £28,000 per annum rising to £29,000 following successful completion of a 6-month probation
period.
40 hours per week, Monday to Friday 8am to 5pm
Benefits include pension scheme, annual leave entitlement, training opportunities and free on-site
parking.
Established and growing fire protection company based in Kingston upon
Thames, delivering high-quality service and support to clients across London and the South East.
This role would suit an adaptable, reliable and enthusiastic individual with strong administrative
experience who is looking to join a forward-thinking business in a varied and interesting position.
The role will involve:
• Scheduling and arranging engineers’ jobs
• Processing engineers’ job calls and producing client reports
• Inputting data into our main database system
• Providing help desk support by the phone to our customers and engineers
• Purchasing materials and raising engineers purchase orders
• Other general office duties
You will have…
• Excellent communication skills and ability to work on own initiative
• Diary management and database experience
• Excellent organisational skills
• Excellent phone manner
• Ability to multi-task and manage your time and workload efficiently, working to deadlines
• Confidence and the ability to build rapport with peers internally and externally
• Strong IT skills; Outlook, Word, Excel etc, plus excellent typing skills
• The ability to work independently and in a team
• Previous experience in scheduling engineers or field-based teams (preferred)
• Knowledge of fire alarm systems or electrical industry experience (desirable but not essential)
Ideally you should live within a 10 mile radius of Kingston upon Thames. ....Read more...
Type: Permanent Location: Kingston upon Thames, England
Start:
Duration:
Salary / Rate: £28000 - £29000 Per Annum
Posted: 2026-09-01 23:35:04
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Based in Sevenoaks, with regular travel to our Leatherhead office during trainingJoin our dynamic customer service teamWe’re looking for a confident, resilient and empathetic Customer Service Representative to be the voice of our business.If you enjoy talking to people on the phone, can handle difficult conversations professionally and take pride in solving problems, we’d love to hear from you.About usEvinox Residential is a leading specialist in energy metering, billing and services for communal and district heating systems.Using our in-house billing platform, we look after hundreds of communal and district schemes for private and social housing providers across the UK, issuing bills to tens of thousands of customers each year.
We also support many more households through our pre-payment system.This is a customer-facing role where you will be the first point of contact for residents, both by phone and email.You’ll be responsible for handling billing queries, resolving complaints and explaining charges clearly and professionally.
Many customers may be upset or frustrated when they call, so you’ll need to remain calm, stand your ground where necessary and still show empathy and understanding.This is a great opportunity for someone who thrives on communication, enjoys problem-solving and wants to play a key role in delivering excellent customer service.What you’ll do
Answer customer calls and emails promptly and professionallyHandle billing queries, payment plans and refund requestsResolve complaints and de-escalate tense situationsSupport our debt management teamRefer technical queries to external partnersUpdate and maintain accurate customer recordsRequest customer feedback and encourage online reviewsAssist with administrative duties, including post and welcome packs for new tenants
Essential requirements
Right to work in the UKA valid driving licence and access to your own carLiving within a 45-minute drive of Sevenoaks
Skills and experience
Strong telephone skills, with a confident, clear and personable mannerResilience under pressure and the ability to handle angry or upset customers without losing composureA firm but empathetic approach, balancing authority with care for vulnerable residentsA problem-solving mindset and the ability to explain bills and processes clearlyExcellent attention to detail, as accuracy in billing and customer data is essentialGood numeracy skills, with the confidence to work with figures, explain bills and help customers understand their costsGood organisational and diary-management skillsCompetence using Microsoft Office, particularly Excel and WordPrevious experience in a telephone-based customer service role is strongly preferred
LocationThe role is based in Sevenoaks, with regular travel to our Leatherhead office during training.Salary and benefits
22 days’ holiday plus bank holidaysCompany bonus scheme after one year of employmentOption to work from home one day per weekAutomatic enrolment into the company pension scheme after three months of employment
How to applyIf you’re looking to make a difference in a role where you’ll be valued, challenged and supported, apply now to join our dedicated team. ....Read more...
Type: Permanent Location: Sevenoaks, Kent, England
Start: ASAP
Duration: Permanent
Salary / Rate: ,
Posted: 2026-09-01 17:32:31
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Looking for a role where you can make a real difference to customers every day? If you’re a confident communicator who enjoys helping people, solving problems and no two days being quite the same, this could be the opportunity for you.We’re looking for a Call Centre Advisor to join a well-established organisation in Llandudno.
You’ll become part of a friendly and supportive team, with the opportunity to build on your customer service skills while gaining valuable experience within a professional office environment.In the Call Centre Advisor role, you will be:
Respond to customer enquiries across a variety of channels, including telephone, email, Live Chat and SMSBook, amend and manage customer appointments, ensuring everything runs smoothly and efficientlyMake proactive outbound calls to help optimise appointment schedules and promote relevant offersAccurately update customer records and interactions using the CRM systemProvide a consistently professional, empathetic and high-quality customer experienceHandle a range of enquiries, including more sensitive or challenging conversations, with patience and professionalism
To be successful in the Call Centre Advisor role, you will need:
Previous experience within customer service, contact centre or a similar customer-focused environmentConfident IT skills, including Microsoft Word, Excel and OutlookA calm and professional approach, with the ability to remain solution-focused in a busy environmentA confident and professional telephone manner, including the ability to handle sensitive or complaint-based callsExcellent communication skills, with empathy and patience when supporting customers who may have communication difficultiesStrong attention to detail and the ability to work effectively as part of a teamFlexibility to work a rotating shift pattern
This is a temporary position for approximately two months initially, offering full-time hours on a four-week rotating shift pattern, including one Saturday per month.
You’ll be based in modern, accessible offices in Llandudno, with an hourly rate of £12.71 per hour, plus weekly pay and holiday accrual.If you’re someone who genuinely enjoys helping people and takes pride in providing excellent customer service, we’d love to hear from you. ....Read more...
Type: Contract Location: Conwy, Wales
Salary / Rate: £12.71 - 12.71 per hour + holiday pay
Posted: 2026-09-01 14:16:39
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CUSTOMER SERVICE ADVISOR – NEWCASTLE UNDER LYME - £26,500 - £30,000 PLUS COMMISSIONAre you a dynamic and enthusiastic individual with a passion for delivering exceptional customer experiences while driving sales? Join our clients’ vibrant team as a Customer Service and Sales Agent, where your fun and motivated spirit will help push the boundaries of customer service and sales excellence! Confidence is key and you will be dealing with customers very quickly, although ongoing training and support will continue.COMPANY BACKGROUNDOur client is an independent company that works on a national basis.
They offer a market leading customer service experience.
Great customer service is at the heart of the business.
They have continued to grow month on month and gain a reputation for offering a competitive service and second to none customer service.
This is a small business and every single employee is a member of the family, as are the customers.CUSTOMER SERVICE JOB PURPOSEDevelop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries.
Working in a fast-paced environment, to address customer issues via the telephone or email.CUSTOMER SERVICE DUTIES
Deliver Exceptional Service: Engage with customers in a friendly and upbeat manner, providing them with incredible support and assistance.Sales Dynamo: Harness your customer service and communication skills to promote and sell our products and services.
Achieve and exceed targets by empathising with customer needs and providing tailored solutions.
NO COLD CALLINGMotivated Team Player: Collaborate with fellow team members to sales brainstorm creative ideas and strategies that elevate our service and sales game.Innovate & Progress: Take the initiative to learn new things and provide suggestions for assisting the business growth.Feedback Champion: Embrace feedback enthusiastically, using it as a tool for growth.
CUSTOMER SERVICE REQUIREMENTS
Excellent communication skillsCustomer focusedSelf-motivatedAble to manage complaints professionallyKeen to drive business forwardIdeally experienced dealing with customers on the telephonePassionate about helping peopleTeam playerAble to work in a fast-paced environmentExcellent PC skillsProblem solverPatientAble to work under pressureDue to location, it is preferred you have you own transport
PACKAGE AND BENEFITS
Working 2 shifts Monday to Friday 9am-5.30pm and 9.30am-6pmWorking 1 Saturday per month 9am-3pm20 days holiday plus Bank HolidaysOnsite Parking£26,500 - £30,000 plus commissionFantastic opportunity to build a careerExcellent ongoing training and supportFun days and eventsFeel valued everyday
Follow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyCUSTOMER SERVICE ADVISOR – NEWCASTLE UNDER LYME - £26,500 - £30,000 PLUS COMMISSION ....Read more...
Type: Permanent Location: Newcastle-under-Lyme
Start: Immediate
Duration: Full Time
Salary / Rate: £26.5k - 30k per year + Bonus & Benefits
Posted: 2026-09-01 08:49:28
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We are looking for a Junior Business & Customer Support Executive to join our growing team.This would suit someone with around 1-2 years' experience in customer service, office administration, sales administration, retail or a similar environment, who is looking for their next step.What We Can OfferThis is an opportunity to develop your career within a growing business and gain experience across customer service, account management, sales support, ITAD operations, logistics, systems and business development.As your knowledge and confidence develop, there will be opportunities to take ownership of projects, processes and customer relationships.Why Re-com?We are a young, ambitious business where your contribution genuinely matters.We want people who are prepared to get involved, have ideas and take responsibility.If you are someone who works hard, wants to learn, cares about customers and takes pride in doing a good job, we'd like to hear from you.You don't need to have all the answers.
You just need the right attitude and the desire to learn.You don't need experience in ITAD or refurbished IT.
What matters most is your attitude, work ethic, willingness to learn and genuine interest in providing excellent customer support.You will work closely alongside our Customer Service Excellence Manager / Sales Account Manager, supporting customers and reseller partners while gaining experience across customer service, sales, ITAD operations, logistics and business development.The RoleThis is a varied role within a growing business.
You will initially focus on customer support and administration, with the opportunity to take on more responsibility as your knowledge and confidence develop.Customer Service & Account Support- Manage day-to-day customer communications from point of order through to delivery.- Ensure customers receive a professional and positive experience every time.- Deal with customer queries and help resolve complaints quickly and effectively.- Build strong relationships with customers and key partners.- Support the development and implementation of our returns and warranty procedure.- Arrange logistics where required to support customers and the wider business.- Maintain accurate customer records and information.ITAD / Ex-Lease Operations- Support key partners through the ITAD process.- Liaise with clients to arrange equipment collections.- Book collections with the appropriate carrier.- Check collection paperwork and site scan logs.- Identify and report discrepancies to the relevant contacts.- Confirm receipt of consignments using our ERP system.- Monitor agreed SLAs and highlight potential issues.- Work closely with the operations team to ensure a smooth process from collection through to receipt.Sales & Reseller Support- Support the sales team with customer enquiries, quotes and product enquiries.- Respond to reseller questions and requests.- Help maintain accurate customer and prospect information.- Identify potential new reseller prospects and carry out basic research.- Support customer communications and marketing activity.- Develop an understanding of our refurbished IT products and reseller market.Business Development & SystemsAs a growing business, there will be plenty of opportunity to get involved and make a difference.- Help develop and maintain company processes and procedures.- Create and maintain process documents and work instructions.- Support our ISO processes and documentation.- Help develop and improve our ERP system.- Assist with the implementation of new processes.- Bring ideas that improve the customer experience and how we operate.- Help build and maintain the Re-com culture.What We're Looking ForYou will ideally have 1-2 years' experience in customer service, office administration, sales administration, retail, account support or a similar role.Experience in IT, ITAD or refurbished technology would be useful but is not essential.More important to us are your personal qualities:- Strong work ethic - you take pride in your work and get involved.- Willingness to learn - you are curious, ask questions and want to develop.- Customer focused - you genuinely enjoy helping people and providing a great service.- Attention to detail - you understand the importance of accuracy.- Good basic IT skills - comfortable using computers, email, Microsoft Office and Excel and willing to learn new systems.- Good communication skills - confident dealing with customers and colleagues by phone and email.- Organised - able to manage multiple tasks and follow processes.- Proactive - you don't always need to be told what needs doing.- Team player - willing to support colleagues and contribute to the wider business. ....Read more...
Type: Permanent Location: Newport, Isle of Wight, England
Start: ASAP
Duration: Permanent
Salary / Rate: £25k - 30k per year
Posted: 2026-08-28 11:25:18
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At Wharfedale Refrigeration, we're proud to be Yorkshire's trusted name in commercial refrigeration and air conditioning.
Based in Leeds and operating 24/7, we serve a wide range of businesses - from pubs and hospitals to factories and offices - delivering expert installation, repairs, and servicing across the region.Founded in 2007 and still growing strong, our close-knit team of 14 (including 10 field-based engineers) thrives on teamwork, efficiency, and a bit of banter.
Now, we're on the lookout for a friendly, proactive Service Controller to be the vital link between our customers, engineers, and office team.Join a Company That Keeps Yorkshire Cool - Literally!Your Role:As our new Service Controller, you'll be the go-to person for handling service enquiries, scheduling jobs, and ensuring our engineers are always where they need to be - with the right tools and information.
You'll play a key role in managing workflows, maintaining exceptional customer communication, and keeping our operations seamless and efficient.What You'll Be Doing:
Handling inbound enquiries via phone and email, converting leads into jobs through our CRMEfficiently scheduling reactive and routine work for engineersOrganising permits and documentation (RAMS) for site accessEnsuring engineers are equipped with the right parts and job infoReviewing job reports before invoicing and updating customersLiaising with our quoting team for a smooth handover from diagnosis to repairParticipating in an out-of-hours telephone call rota
What We're Looking For:
Excellent customer service skills - professional but personable (yes, we like a good laugh!)Confident using email and CRM systems (full training provided)A team player who's calm under pressure and enjoys variety in their dayPrevious experience in the service industry preferredStrong organisational skills with a keen eye for detail
What You'll Get:
£35,000 salaryPrivate healthcare25 days holiday + bank holidaysFully funded Christmas do (partners invited!)Company uniformA genuinely friendly, down-to-earth team with plenty of laughs along the way
Sound Like You?If you're organised, personable, and ready to keep our busy operations running like a well-oiled (and perfectly chilled) machine, we'd love to hear from you.
Please submit your CV to the link provided & we will be in direct contact. ....Read more...
Type: Permanent Location: Leeds, West Yorkshire, England
Start: ASAP
Duration: Permanent
Salary / Rate: £35k per year + Benefits
Posted: 2026-08-27 15:55:58
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Tudor Employment Agency are currently recruiting for Customer Service Advisor for our client based in Stafford, ST16, on a Permanent basis.This is an excellent opportunity for an aspiring or existing customer service advisor to broaden their skillset.
The client offers luxury motorhomes and allied services including maintenance, repair and bespoke installation.Our client offers a robust personal development programme including both internal and external training: You will be funded on a NVQ in Customer Service and NVQ in Business Administration, as well as role-specific training to increase your brand and product knowledge.Experience within a car sales environment or similar would be highly advantageous.The Customer Service Advisor must:
Have previous Customer Service experience Be professional in appearance and natureKeyloop or Kerridge experience would be advantageous
Duties of Customer Service Advisor:
Take ownership of the customer and their vehicle from point of sale throughout the product lifeWork under the instruction of the Service Centre Manager and Operations ManagerMeet and greet all customers upon arrivalQualify the customer to achieve accurate diagnostic informationCommunicate with allied departments including the workshopCommunicate and approve any additional work needed on vehiclesManage the logistics and parking of all vehicles on siteUpsell allied products and servicesContinually update the CRM with accurate client details and vehicle histor
Hours of work for a Customer Service Advisor:Full TimeMonday-Friday, 8AM-5PMMust work one out of three Saturdays, 9AM-1PMPay Rate for a Customer Service Advisor:Full TimeUp to £27,000 per annumChristmas bonusAdditional bonus structure dependant on salesBenefits for a Customer Service Advisor:
Exceptional facilitiesExtensive personal development programme including NVQ in Customer Service and Business AdministrationJob progression availableChristmas bonus and company paid Christmas partyFriendly and nurturing teamNiche industry sectorStaff use of company motorhome for leisureCompany provided Jacket Potato lunches each FridayHealthcare including optical and dentalLife insuranceCompetitive pension
In order to be considered for this position or for further information please contact our Commercial team on 01922 725445 extension 1003 or 1004 or submit your CV to commercial@tudoremployment.co.ukApplicants can also register online by clicking the link - https://tinyurl.com/ONLINECOMTEMP1 For information on all of our roles, please refer to www.tudoremployment.co.uk.#TeamTudor await your call! ....Read more...
Type: Permanent Location: Stafford, Staffordshire, England
Salary / Rate: £27k per year
Posted: 2026-08-25 15:23:25
