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Client Relationship Manager (Hypercare Specialist)Location: Hybrid - 2 days in Wilmslow, 3 days from homeSalary: £25k + £8k per annum
We're Citation Group.
A group of businesses on a mission to make life easier for small and medium-sized companies.
We get that running a business is tough.
You're spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow.
As we scale for further growth across the Citation Group, hopefully, that's where you come in.
We are anything but ordinary.
Clients stay with us because we pair sharp expertise with a genuine human touch and a strong sense of commercial awareness, creating relationships that feel both professional and personal.
Our colleagues bring their character as much as their capability, making our workplace and client interactions lively, memorable and refreshingly real.
The role: , Manage a fixed portfolio of clients, maintaining regular and effective communication, updating notes and contracts, and ensuring each client feels well supported., Carry out welcome calls for new clients within your designated area as soon as possible to establish early rapport., Take ownership of all affinity renewals and provide strong support to the partnerships team to help sustain healthy long-term relationships., Investigate and resolve complaints or concerns raised through any channel, whether internal, external, online or social media, ensuring each issue is handled swiftly and fairly., Identify the root cause of client issues, use available tools and insights to reach appropriate resolutions, and maintain clear records of outcomes., Look for opportunities to enhance the client experience and pursue your own development through continuous improvement., Gather and interpret data on specific client sectors or cohorts to highlight adoption trends and recommend improvements or new engagement ideas., offering flexible support to ensure consistently positive client experience., Assist the team and other departments with additional tasks or projects whenever needed.
About you:, Ability to manage time and workload effectively, Working knowledge of Microsoft Office suite, Salesforce and other internal systems and tools, Advanced written & verbal communication skills, Strong organisation, planning and decision-making skills, Ability to work in a fast-paced environment and meet deadlines, Help evolve systems and processes to improve operational efficiency and effectiveness, demonstrating progress against measurable goals., Contribute to a positive, energising team culture and work closely with colleagues to deliver shared objectives., Remain adaptable, as responsibilities may evolve in line with the dynamic needs of the business.
Here's a taste of the perks we roll out for our extraordinary team members:
, 25 Days of Holiday + Bank holidays: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays., Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU., Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness., Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best., Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements! ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: Up to £25000.00 per annum
Posted: 2025-11-27 17:29:33
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Customer Support & Sales Administrator (Part Time)Location: West Molesey, Surrey (office based)Working hours: 20-25 per week (across five days)Salary: £28,392 (FTE)About UsSince 1958, Anglo Nordic have been supplying innovative heating components and solutions to original equipment manufacturers, stockists and distributors in the heating, oil, and gas sectors.
We pride ourselves on a total commitment to customer service and technical support whilst making sure our processes are both clean and efficient.The RoleWe have an exciting opportunity for a part time Customer Support & Sales Administrator to provide high level administrative support to our customer service department.
The ideal candidate will be a personable individual who thrives in providing a high level of customer service.
They will have previous customer service and B2B sales experience from either a trade or equivalent retail background and be confident in communicating with customers by both telephone and email.Previous experience of working within an internal sales office is not necessary as full training will be given to the successful candidate.Core Responsibilities:
Processing and checking customer ordersAdvising customers on the best product based on their needs and business objectivesGenerating sales quotesCollaborating with colleagues to ensure orders are processed correctly to completionProviding order updates to customers via email and phoneCommunicating with suppliers to ensure timely deliveryBuilding rapport with customers via regular, proactive communicationIdentifying opportunities for upselling and business development
Skills & Experience:
Previous experience of working within a sales role in a similar sectorClear and articulate communicatorExcellent interpersonal skillsCollaborative approach to working within a teamPassionate about providing quality customer serviceStrong organisation and time management skillsDetail oriented, with a high level of accuracyPC literate with a good working knowledge of MS officePrevious experience of working with Sage 200 desirable
If you have a positive attitude, strong customer focus, and a desire to make a difference in a growing business, this could be your perfect fit. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.
You may be contacted directly by the employer should they wish to progress your application.
Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Type: Permanent Location: West Molesey, Surrey, England
Start: Negotiable
Duration: Permanent
Salary / Rate: £28,392 per year
Posted: 2025-11-27 11:43:38
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Customer Service CoordinatorLocation: Surrey Wheelchair ServicesSalary/Rate: £25,521.60 paMonday to Friday 8.00am – 5.00pm, 40 hours a weekKingsway Business Park, Forsyth Road GU21 5SARewards & Benefits:
Company Pension SchemeFree on-site parkingLife Assurance SchemeCompany Sick Pay SchemeWellbeing initiatives
We are currently looking for a Customer Service Coordinator to join the team within our Surrey Wheelchair Service Centre based in Woking.
Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or enquires.We are a fast-growing business and a leading provider of Healthcare Service solutions.
We work in partnership with the NHS to deliver the Surrey Wheelchair Service which is an integrated service delivering clinical needs and a repair service.The Role:
Manage incoming calls and emails, answering any queries in a timely and professional manner.Coordinating equipment to be delivered, serviced, or collected by our field-based Engineers.Monitoring and progressing orders by checking with suppliers.Entering referral information for clinical triage via both telephone and email.General administration that supports daily activities and duties
What are we looking for?
Strong experience in a similar busy and fast paced office environmentRelevant telephone-based customer service experienceGood attention to detail and accuracyPrevious administration and diary management experienceProfessional and confident manner on the telephone and through emailCompetent IT skills with Microsoft Office programmes and ability to learn new systems.
This Customer Service Coordinator role is working in a regulated activity and may be subject to an enhanced DBS disclosure.No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability, or sexual orientation, and we will gladly accept applications from all sections of the community. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.
You may be contacted directly by the employer should they wish to progress your application.
Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Type: Permanent Location: Woking, Surrey, England
Start: Negotiable
Duration: Permanent
Salary / Rate: £25,521.60 - 25,521.60 per year + Benefits
Posted: 2025-11-26 11:13:12
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Customer Service Assistant - B2B Drinks Platform – London – Up to £31,500 plus package This is a rare chance to join an ambitious B2B drinks-industry startup at the very beginning—giving you the opportunity to fast-track your career, shape your role, and grow as they disrupt the UK drinks trade with an innovative, profit-boosting platform.We are looking for a Customer Service Assistant who will be first point of contact for all suppliers and buyers across the business.
The Customer Service Assistant will manage day-to-day enquiries, manage customer satisfaction, problem solving and supporting the loyalty with partnering businesses.This role will be 5 days per week in the West London office.
What this business offers:
A competitive salary and performance-based bonuses.Opportunities for professional development and career growth.The chance to work with globally recognized brands in an exciting and dynamic industry.A collaborative and supportive work culture.
Customer Service Manager responsibilities include:
Support the onboarding of new buyers and customers, ensuring they have the information and guidance they need.Handle day-to-day customer service enquiries via phone, email and system platforms.Process orders accurately and efficiently, ensuring customers receive the right products on time.Assist in maintaining customer service metrics and updating internal systems.Gather customer feedback and flag trends or issues to the Customer Service Manager.Work closely with sales, operations and supply chain teams to resolve queries.Help monitor stock, deliveries and order flows to support a smooth customer experience.Contribute to continuous improvement by suggesting ways to enhance processes and communications.
The Ideal Customer Service Manager candidate:
Experience in customer service, administration or a support role within B2B, FMCG, drinks, hospitality or retail (preferred, not essential).Excellent communication skills with a friendly, professional and proactive approach.Strong attention to detail and ability to manage multiple tasks at once.Comfortable using CRM systems, email platforms and spreadsheets.Team player who enjoys working collaboratively with other departments.Positive attitude, willingness to learn and passion for helping customers.
If you are interested in having a chat about this role, please forward updated CV’s to Mark@corecruitment.comCOREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors.
We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. To view other great opportunities please check out our website www.corecruitment.com or call us on +44 207 790 2666 for a confidential chat about upcoming opportunities.
Likewise, if you are looking to recruit then we would love to hear from you. Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram ....Read more...
Type: Permanent Location: London, Greater London, England
Start: February 2026
Duration: Permanent
Salary / Rate: £30k - 32k per year + Bonus
Posted: 2025-11-25 16:25:06
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Customer Service CoordinatorLocation:, Birkenhead, Wirral, CH41 1BP (free on-site parking)Salary: £26,000 p.a.
(Pro rata for Part time/term time)Full Time: 8:30 to 5pm- 40hr per week.Part Time & ‘Part time/term time’ opportunities availableJob DescriptionWe are looking for somebody to join our planning department.
Our planning team is based at our head office on the Wirral and is busier than ever booking appointments for our various project teams.
Our call handlers use state-of-the-art equipment and software to ensure that our teams operate efficiently and deliver excellent customer service.This is a full-time role within Aqualogic, and we are looking to fill this position quickly.
Early applications are encouraged as interviews will commence as soon as possible.Our office is located at Tower Quays with free on-site parking and is a 10-minute walk from Hamilton Square station, also on a main bus route.If you have experience working in a call centre and are looking to move your career forward, this could be the role for you.As water conservation becomes increasingly vital, the projects we work on are ever more essential.This is an exciting opportunity for someone with call centre experience who is looking for a more varied and dynamic role.We require someone with excellent communication skills who can clearly explain a technical service over the phone to people of all ages.
Full training will be provided.You will need to be motivated, self-driven, and computer literate.The successful candidate must possess excellent communication skills and be committed to maintaining consistently high-quality standards.Responsibilities
Outbound: Contacting customers from a large database to make appointments, including explaining the service being offered, and clustering appointments by postcode.Inbound: Receiving customer calls to request a Water Efficiency audit.Scheduling appointments using our booking system.Liaising with engineers/technicians.Basic administration duties.
This list of duties is not exhaustive.Skills
Telephone call handling (essential)Basic office administrationMS Office (Word, Excel, Outlook) – EssentialDriving – Not essentialExcellent communication skills with the ability to explain technical services clearly to a wide range of people.
Experience
Handling inbound calls from members of the publicMaking outbound calls from a list of warm contactsExperience working in a busy office environmentAbility to work on own initiativeOutgoing personality and strong customer service skills
INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.
You may be contacted directly by the employer should they wish to progress your application.
Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Type: Permanent Location: Birkenhead, Merseyside, England
Start: Negotiable
Duration: Permanent
Salary / Rate: £26k per year
Posted: 2025-11-25 14:16:35
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Administrator - Paddock Wood
Hours: Monday to Friday, 7:00 am - 4:00 pm
Industry: Heavy Industry
Are you a hands-on Administrator who enjoys variety in your day and thrives in a busy, down-to-earth environment? Our client, a well-established business in the heavy industry sector, is looking for an all-round Administrator to join their friendly team based in Paddock Wood.
What You'll Be Doing
- Processing orders, taking payments, and maintaining accurate records and documentation
- Recording all visitors and customers coming in and out of the site
- Supporting various departments with general administrative duties
- Keeping things running smoothly in a fast-paced, hands-on environment
- Liaising with people from all walks of life — from customers to drivers to production teams
- Providing excellent customer service to clients and suppliers, both over the phone and face-to-face
- Answering incoming calls and responding to customer enquiries promptly and professionally
What We're Looking For
- Previous experience in an administrative role
- A confident communicator who's comfortable dealing with a wide range of people
- Strong organisational skills and attention to detail
- Someone flexible, proactive, and ready to turn their hand to anything
This is a great opportunity for someone who likes to be busy, enjoys variety, and takes pride in keeping things organised.
If this sounds like you, apply today — we'd love to hear from you!
KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy. ....Read more...
Type: Contract Location: Tonbridge, England
Start: 30/12/2025
Salary / Rate: Up to £12.21 per hour
Posted: 2025-11-25 13:34:53
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Customer Service Administrator Salary: £25,521.60 plus 25 days annual holiday entitlementPermanent, Full Time Mon-Fri 8:30 – 5:00Based at Cornwall TR27 5JRJob purpose:As part of a team, the Customer Service Administrator will support the Customer Service Team in delivering a consistently high level of service to users and the wheelchair service team and ensure administration is completed in an accurate and timely manner.Key responsibilities:
Answering the telephone and inputting any relevant information from the telephone call into the database on the computer.Develop strong relationships with the wheelchair service team.Update computer records for reconditioned and new wheelchairs.Raising job cards on the computer system and ensuring all details are correct and ready for the engineer to carry out the visit to the service user.Contact service users to arrange visits by the engineer for repairs, collections and deliveries.Filing or scanning all relevant paperwork and job cards, setting up and maintenance of filing systems as and when required.Ensure workloads are managed effectively and all daily tasks are completed.Maintain a professional customer service attitude when dealing with all service users and other agencies.Observe all regulations covering the confidentiality of the service user information accessed in undertaking the role.Agree to undertake all training offered that is necessary to maintain the skills required for this role.Liaise effectively between departments to ensure excellent customer service and information accuracy is maintained.
Skills and Qualifications
Computer literateGood communication, verbal and writtenExperience of invoicing and accounts proceduresExperience of working within a service provider industryFlexible approach to working conditions and working environment changeSelf-motivated and enthusiastic worker
ConfidentialityDuring the course of the work involved with this position, the role will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.OtherThis role involves contact with vulnerable people and access to their records and therefore it will be necessary for the company to obtain a satisfactory DBS check on all staff employed in this role.
Service user/other agency/public engagement and involvement:Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do.
The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief.
The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.
You may be contacted directly by the employer should they wish to progress your application.
Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Type: Permanent Location: Cornwall, England
Start: Negotiable
Duration: Permanent Part Time
Salary / Rate: £25,521.60 - 25,521.60 per year
Posted: 2025-11-21 16:00:28
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Customer Service Advisor CO Home Improvements Competitive Salary Wakefield Part Time, 3-4 days a weekBenefits:Commission Structure | 25 days Holiday + Bank Hols | Health cash plan | Pension Scheme | Personal development programmes through courses and training | Free parking About us:CO Home Improvements are a group of six retail brands operating across the North of England and Cumbria, forming part of the £60 million turnover Conservatory Outlet Group.
As established leaders in the design and installation of conservatories, orangeries, windows, doors, and modern living spaces, we’re committed to transforming homes with innovative, high-quality products that combine striking design with everyday functionality.
Our approach is rooted in delivering exceptional customer service.Our employees are the heart of the business, and we invest in great people by offering ongoing career development and training opportunities.
If you’re passionate about making a difference and want to be part of a team that values your ideas and hard work, we’d love to hear from you. About the Role:This is a part time role of 3-4 days a week and you’ll be a key point of contact for customers throughout their journey.
Key responsibilities include:
Act as the main point of contact between customers, suppliers, and internal teams to resolve queries quickly and effectively.Build and maintain strong working relationships with both internal departments and external partners.Gather and record customer feedback at key stages of the customer journey.Respond to customer emails and calls promptly and professionally.Obtain and evaluate information to handle product and service enquiries in line with company guidelines.Keep customers regularly updated on progress and ensure they’re satisfied with the service provided.
What we are looking for:
Experience in the home improvement industry is a plus, but full training will be provided.Confident communicator with strong listening and people skills.Calm, polite, and professional when handling customer concerns.Highly organised with excellent attention to detail.Motivated, proactive, and able to manage your own workload effectively.Strong customer focus with a genuine desire to deliver great service.Able to use your initiative to resolve issues and find practical solutions.Competent with Microsoft Office, especially Excel, and comfortable working accurately with data.
If the above sounds like you, we would like to hear from you!How to apply:Ready to start your career with us? Apply with your CV. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.
You may be contacted directly by the employer should they wish to progress your application.
Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Type: Permanent Location: Wakefield, West Yorkshire, England
Start: flexible
Duration: permanent
Salary / Rate: Competitive Salary
Posted: 2025-11-19 12:37:51
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CUSTOMER SERVICE LEAD CREWE - MONDAY TO FRIDAY UP TO £40,000 + PROGRESSION + GREAT CULTURE
Get Recruited are recruiting on behalf of an innovative and rapidly growing organisation who deliver high-security, high-profile global projects across critical infrastructure, government, and commercial sectors.They are looking for a Customer Service & Project Coordinator to join their Projects & Delivery team.
This is an exceptional opportunity for someone early in their career who is passionate about customer service, exceptionally organised, and keen to build a long-term career in project management.You'll support the full lifecycle of complex international projects, ensuring seamless delivery, outstanding client communication, and precise coordination throughout.
This is perfect for someone with a meticulous approach, a proactive attitude, and a desire to grow within a values-led, fast-paced environment.This is a great opportunity for someone from a Customer Service, Project Manager, Project Coordinator, Project Assistant, Customer Service Manager, Operations Coordinator, PMO Assistant or similar role who is eager to take the next step.THE ROLE:
Supporting the planning, scheduling and coordination of international project timelines and deliverables
Maintaining accurate project documentation, trackers, reports and internal systems
Preparing project briefs, client updates and internal communications
Liaising with internal teams to ensure alignment on key milestones
Monitoring progress against KPIs and flagging any risks or delays
Assisting with supplier coordination and global logistics planning
Delivering timely, professional communication to clients and stakeholders
Ensuring all written communication meets the organisation's standards
Supporting the Project Manager during client meetings, taking minutes and tracking actions
Using project management tools and software to track tasks, timelines and dependencies
Contributing to continuous improvement initiatives across project workflows
Ensuring full compliance with internal procedures and external regulations
THE PERSON:
Strong organisational and time-management skills
Excellent attention to detail and a methodical approach
Confident communicator with strong written and verbal skills
A proactive learner with a desire to develop within project management
Comfortable managing multiple tasks and deadlines
Proficient in Microsoft Office (Excel, Outlook, Teams, Word)
Experience using project management tools such as Monday.com or Asana is beneficial
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website).
Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers.
We are an equal opportunities employer and we never charge candidates a fee for our services. ....Read more...
Type: Permanent Location: Crewe, England
Start: ASAP
Duration: Perm
Salary / Rate: £35000.00 - £40000.00 per annum + Benefits + Progression
Posted: 2025-11-18 12:03:38
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Customer Service Planner Location:, Birkenhead, Wirral, CH41 1BP (free on-site parking)Salary: £26,000 p.a.
(Pro rata for Part time/term time)Full Time: 8:30 to 5pm- 40hr per week.Part Time & ‘Part time/term time’ opportunities availableJob DescriptionWe are looking for somebody to join our planning department.
Our planning team is based at our head office on the Wirral and is busier than ever booking appointments for our various project teams.
Our call handlers use state-of-the-art equipment and software to ensure that our teams operate efficiently and deliver excellent customer service.This is a full-time role within Aqualogic, and we are looking to fill this position quickly.
Early applications are encouraged as interviews will commence as soon as possible.Our office is located at Tower Quays with free on-site parking and is a 10-minute walk from Hamilton Square station, also on a main bus route.If you have experience working in a call centre and are looking to move your career forward, this could be the role for you.As water conservation becomes increasingly vital, the projects we work on are ever more essential.This is an exciting opportunity for someone with call centre experience who is looking for a more varied and dynamic role.We require someone with excellent communication skills who can clearly explain a technical service over the phone to people of all ages.
Full training will be provided.You will need to be motivated, self-driven, and computer literate.The successful candidate must possess excellent communication skills and be committed to maintaining consistently high-quality standards.Responsibilities
Outbound: Contacting customers from a large database to make appointments, including explaining the service being offered, and clustering appointments by postcode.Inbound: Receiving customer calls to request a Water Efficiency audit.Scheduling appointments using our booking system.Liaising with engineers/technicians.Basic administration duties.
This list of duties is not exhaustive.Skills
Telephone call handling (essential)Basic office administrationMS Office (Word, Excel, Outlook) – EssentialDriving – Not essentialExcellent communication skills with the ability to explain technical services clearly to a wide range of people.
Experience
Handling inbound calls from members of the publicMaking outbound calls from a list of warm contactsExperience working in a busy office environmentAbility to work on own initiativeOutgoing personality and strong customer service skills
INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.
You may be contacted directly by the employer should they wish to progress your application.
Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Type: Permanent Location: Birkenhead, Merseyside, England
Start: Negotiable
Duration: Permanent
Salary / Rate: £26k per year
Posted: 2025-11-17 16:57:52
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Customer Care SupervisorJob Type: Full Time, PermanentLocation: Woolpit, Bury St EdmundsWorking Hours: 37 Hours Per Week, Monday – FridaySalary: Excellent salary based on experienceBenefits:A friendly working environment with a great team to work withA variety of company benefitsPortico GB Ltd is a leading subcontractor to the new build industry based in Woolpit near Bury St Edmunds who supply and install windows, doors, conservatories and wardrobe systems to the new build sector.Are you an organised and detail-oriented professional with a passion for efficiency and excellence? Do you thrive in a dynamic environment where every day brings new challenges and opportunities? If so, we have the perfect role for you.Key Responsibilities:
Supervising the members of the customer care team to ensure that daily tasks are achievedAssigning workloads as required to ensure the KPI’s are metReporting to our customers on the progress of their customer care accounts on a weekly basisAssisting with booking appointments with customers in occupied propertiesCoordinating with our Service Engineers to attend appointmentsRaising delivery notes and invoicesUpdating information on to our systems for feedback to the principle contractorsDealing with incoming calls and email enquiries in a professional and friendly mannerTaking information from the SAPs system and updating jobs on our and the principal contractor’s systemManaging your own workload as well as working with the team to ensure the workload is coveredOverseeing the completion of invoicing in the department
Person Specification:
Previous experience in a customer care or administrative role is essentialExperience within the new build industry would be an advantageYou must be very organised with good attention to detailYou will be a personable and adaptable individualStrong interpersonal and communication skills via email and telephoneAble to work well within a team as well as independentlyGood time managementExcellent computer skills including Excel, Sage experience would be an advantage however training will be givenBe able to handle multiple tasks in a fast paced environmentBe able to meet deadlinesBe able to delegate work effectivelyBe able to support other team members to ensure tasks are complete in a timely, efficient and accurate manner ....Read more...
Type: Permanent Location: Woolpit, Bury St Edmunds
Start: ASAP
Duration: Full Time, Permanent
Salary / Rate: Competitive (DOE) + Benefits
Posted: 2025-11-17 16:44:31
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SENIOR CUSTOMER SERVICE & PROJECT COORDINATOR CREWE - MONDAY TO FRIDAY UP TO £40,000 + PROGRESSION + GREAT CULTURE
Get Recruited are recruiting on behalf of an innovative and rapidly growing organisation who deliver high-security, high-profile global projects across critical infrastructure, government, and commercial sectors.They are looking for a Customer Service & Project Coordinator to join their Projects & Delivery team.
This is an exceptional opportunity for someone early in their career who is passionate about customer service, exceptionally organised, and keen to build a long-term career in project management.You'll support the full lifecycle of complex international projects, ensuring seamless delivery, outstanding client communication, and precise coordination throughout.
This is perfect for someone with a meticulous approach, a proactive attitude, and a desire to grow within a values-led, fast-paced environment.This is a great opportunity for someone from a Customer Service, Project Manager, Project Coordinator, Project Assistant, Customer Service Manager, Operations Coordinator, PMO Assistant or similar role who is eager to take the next step.THE ROLE:
Supporting the planning, scheduling and coordination of international project timelines and deliverables
Maintaining accurate project documentation, trackers, reports and internal systems
Preparing project briefs, client updates and internal communications
Liaising with internal teams to ensure alignment on key milestones
Monitoring progress against KPIs and flagging any risks or delays
Assisting with supplier coordination and global logistics planning
Delivering timely, professional communication to clients and stakeholders
Ensuring all written communication meets the organisation's standards
Supporting the Project Manager during client meetings, taking minutes and tracking actions
Using project management tools and software to track tasks, timelines and dependencies
Contributing to continuous improvement initiatives across project workflows
Ensuring full compliance with internal procedures and external regulations
THE PERSON:
Strong organisational and time-management skills
Excellent attention to detail and a methodical approach
Confident communicator with strong written and verbal skills
A proactive learner with a desire to develop within project management
Comfortable managing multiple tasks and deadlines
Proficient in Microsoft Office (Excel, Outlook, Teams, Word)
Experience using project management tools such as Monday.com or Asana is beneficial
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website).
Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers.
We are an equal opportunities employer and we never charge candidates a fee for our services. ....Read more...
Type: Permanent Location: Crewe, England
Start: ASAP
Duration: Perm
Salary / Rate: £35000.00 - £40000.00 per annum + Benefits + Progression
Posted: 2025-11-17 16:05:40
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Looking for a role that offers variety and shift patterns to support work-life balance? Join a dynamic team where you’ll make a tangible difference in public safety whilst gaining career development and security of a long term role. In the Communications Coordinator job, you will be:
Assisting in the day-to-day delivery and creation of engaging bilingual information on social media and other digital platforms Utilising communication channels from multiple sources to capture relevant information Responding to public enquiries and complaints through telephone, email and social media channels Providing a communication link to the various departments and liaising with internal and external partners including police, control room operators, and management to streamline communication and support incident responseProviding an efficient administrative, clerical and support service and acting as the first point of contact for the department in both Welsh and English languages
To be successful, you will need:
Previous customer service, content creation and administration experience Fluent Welsh language skills (essential) Strong written and verbal communication skills with eye for detail Excellent IT skills, particularly with Microsoft Office systems Ability to work independently in high-pressure situations, especially during major events or incidents, will be essential A willingness to work outside normal working hours
The Communications Coordinator role offers:
Temporary initially up until March 2026Full time working hours on a rota basis of 12-hour shifts 4 days on, 4 days off, working 7am to 7pm which may include working weekendsOffice based in ConwyA basic hourly rate of £13.30 (equivalent to £27,664 PA) plus additional rates are on offer for overtime and unsociable hours
Take the next step in your career and apply today! ....Read more...
Type: Contract Location: LL32 8LR, Conwy, Wales
Start: 14 November 2025
Salary / Rate: Starting from £13.30 per hour
Posted: 2025-11-14 13:35:25
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Customer Service and Despatch AdministratorSalary circa £27-30k depending upon experienceSteeton, BD208.30-5.00 Monday to Friday Our client is an award winning artisan bakery manufacturer, founded in 1899.
They are looking for an experienced Despatch & Customer Service Coordinator to join their team. Your prime responsibility will be to service and engage with key accounts. You will take full responsibility and ownership for driving these accounts ensuring they meet the requirements of the business and deliver added revenue. The PositionOur client is looking for a methodical, bright individual who has a keen eye for detail and who can take responsibility for the order processing and despatching of goods for the manufacturing plant.You will play a key role in the achievement of right first-time shipment performance.Role responsibility but not limited to:-
Processing customer ordersSending out order confirmationsDispatching ordersBooking in orders from customersArranging transportProcessing delivery notesDealing with customer queries as they ariseAnswering telephones and dealing with queriesLiaise with all relevant departments where necessary
Ideal attributes
Professional telephone mannerExcellent time management and able to prioritise workload efficiently and effectivelyExcellent computer skills including word and excelMethodical and able to communicate at all levelsYou will have excellent analytical, communication and decision-making skills as well as a strong ability to plan and organise
This Customer Service and Despatch Administrator role would ideally suit an individual who has previous experience within a manufacturing business. If you feel that you have the relevant skills and experience, then please send your cv by return.NO AGENCIES This role has previously been advertised.
please do not apply again as your details have already been considered INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.
You may be contacted directly by the employer should they wish to progress your application.
Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Type: Permanent Location: Keighley, West Yorkshire, England
Start: negotiable
Duration: permanent
Salary / Rate: £27k - 30k per year
Posted: 2025-11-13 15:52:08
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An exciting opportunity has arisen for a Customer Service Coordinator to join a reputable company in the calibration industry.
This permanent role offers salary range of £25,000 - £30,000 (DOE) and benefits.
As a Customer Service Coordinator, you will play a vital role in delivering reliable and proactive support, forming an integral part of the organisation's customer-focused strategy.
You will be responsible for:
* Deliver high-quality customer service with empathy and professionalism.
* Develop strong internal relationships across admin and operational teams.
* Manage customer queries efficiently and in a well-organised manner.
* Liaise with clients and team members to clarify requirements and prepare accurate technical quotations.
* Act as the primary contact for customer communication via phone and email.
* Maintain up-to-date and accurate order information within internal systems.
* Adhere to procedures aligned with ISO17025 and ISO9001 quality standards.
* Conduct initial contract reviews and quality checks on incoming work orders.
* Identify and escalate customer complaints appropriately to support swift resolution.
* Assist the logistics function in coordinating timely deliveries.
What we are looking for:
* Previously worked as a Customer Service Coordinator, Customer Support Coordinator, Customer Service Executive, Customer Support Executive, Client Services Coordinator, Customer Relations Coordinator, Customer Service Administrator, Client Support Administrator, Customer Care Coordinator, Customer Service Advisor or in a similar role.
* Possess customer service experience, preferably in a technical environment.
* Skilled in Microsoft 365 apps, especially Outlook.
* Customer-focused with excellent communication skills.
Ready to take on this exciting challenge? Apply today and become a part of our clients success story!
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Shoreham-by-Sea, England
Start:
Duration:
Salary / Rate: £25000 - £30000 Per Annum
Posted: 2025-11-12 23:35:02
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Customer Service Administrator - Paddock Wood
Hours: Monday to Friday, 7:00 am - 4:00 pm
Industry: Heavy Industry
Are you a hands-on Administrator who enjoys variety in your day and thrives in a busy, down-to-earth environment? Our client, a well-established business in the heavy industry sector, is looking for an all-round Customer Service Administrator to join their friendly team based in Paddock Wood.
What You'll Be Doing
- Providing excellent customer service to clients and suppliers, both over the phone and face-to-face
- Answering incoming calls and responding to customer enquiries promptly and professionally
- Processing orders, taking payments, and maintaining accurate records and documentation
- Recording all visitors and customers coming in and out of the site
- Supporting various departments with general administrative duties
- Liaising with people from all walks of life — from customers to drivers to production teams
- Keeping things running smoothly in a fast-paced, hands-on environment
What We're Looking For
- Previous experience in an administrative or customer service role
- A confident communicator who's comfortable dealing with a wide range of people
- Strong organisational skills and attention to detail
- Someone flexible, proactive, and ready to turn their hand to anything
This is a great opportunity for someone who likes to be busy, enjoys variety, and takes pride in keeping things organised.
If this sounds like you, apply today — we'd love to hear from you!
KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy. ....Read more...
Type: Contract Location: Tonbridge, England
Start: 30/12/2025
Salary / Rate: Up to £12.21 per hour
Posted: 2025-11-10 11:30:29
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Client Support Executive - No experience needed.Location: Hybrid - 2 days in Wilmslow, 3 days at home.Hours: Monday - Friday 08:30 - 17:00Salary: £24,000 + 2,000 quarterly bonus (OTE £32,000)
Citation is one of the UK's leading providers of Health and Safety, HR, Employment Law, and ISO services to businesses.
We pride ourselves on being leaders in our industry, constantly empowering our team, and fostering a culture of support and innovation.
We love what we do, and we're on a mission to grow and that's where you come in.
Not bragging but…we've also just been named one of the Sunday Times Best companies to work for.
Again.
We are looking for a Client Support Executive (Field Support) to join our busy Diary Management Team at our Head Office in Wilmslow.
You will be responsible for contacting our current clients and booking in visits for our Field Consultants in line with our service offering, along with embracing our core values through being energetic, positive and supportive to your team, and focused on putting the client at the heart of everything you do.
‘Please note: the assessment day for this role will take place on the 2nd of October'
Your role:
, Client Engagement: You will be at the forefront, engaging with businesses, understanding their unique needs.
Your ability to connect with clients and grasp their specific requirements will be essential when booking client visits., Building Relationships: Developing and maintaining strong relationships with clients is key to your success, tailoring your approach to meet their specific needs., Objection Handling: Skilfully handling objections is a core aspect of this role.
You'll have the expertise to address any concerns clients may have regarding service or booking their visits on time., Adaptive Communication: You'll possess the agility to adapt and vary your communication style to resonate effectively with diverse audiences, ensuring your message is received with clarity and enthusiasm.
This is a busy, fast-paced role where a high volume of Outbound calling our clients will be required.
Who are we looking for?Whatever your background, it is paramount to us that you are passionate about great customer service.
We can teach you the rest.
We want great people who can engage effectively over the phone and are able to deliver value-added to the client.
The successful candidate for this role will have strong organisational skills as they will be managing multiple diaries at once.
They will have excellent communication skills, along with a first-class telephone manner.
As a natural problem solver, this person will have the ability to take ownership of any queries from start to finish, identifying and anticipating needs and offering solutions to our clients.
Here's a taste of the perks we roll out for our extraordinary team members:
, 25 Days of Holiday + Bank: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays., Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU., Post-Wedding Bliss: Newlyweds, we've got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness., Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family., Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best., Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!, Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements! ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: £24000.00 - £32000.00 per annum + £32k OTE incl. £2000 quarterly bonus
Posted: 2025-11-07 12:50:59
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Client Success CoachLocation: Wilmslow / Sheffield / Hybrid (with flexibility for some remote working)Working Hours: Full-time, 37.5 hours per week (Monday to Friday, with flexibility as required)Salary: £35000 per annum - OTE 45k
Citation is one of the UK's leading providers of Health and Safety, HR, Employment Law, and ISO services to businesses.
We pride ourselves on being leaders in our industry, constantly empowering our team, and fostering a culture of support and innovation.
We love what we do, and we're on a mission to grow and that's where you come in.
Not bragging, but…we've also been named one of the Sunday Times Best companies to work for.
Again.
The role: , As a Client Success Coach, you will play a pivotal role in developing and inspiring high-performing teams across the Genesis Division.
Reporting to the Client Success Enablement Manager, your main priority will be to coach and support teams focused on client renewals and retention, with a strong emphasis on B2B contract negotiation and communication excellence., You'll deliver coaching and training to ensure teams are equipped to handle client conversations confidently across a wide range of communication channels—adapting their approach to suit each client's preferred method, whether written, spoken, or digital., You'll help embed best practices for renewal activity, objection handling, and value communication, adapting your approach to suit different teams and individuals., You'll leverage tools such as Call Miner and Salesforce to identify coaching opportunities and measure impact, using data-driven insights to continuously improve team performance.
You'll collaborate closely with managers and other coaches to ensure a consistent, high-quality client experience and support the ongoing development of the Client Success function.
About you: , You are an experienced coach with a passion for getting the best out of people.
You have a proven track record in coaching within client success, customer service, or sales environments, ideally with experience in B2B contract negotiation and renewals.
You are highly organised, proactive, and able to manage your time and priorities to maximise your impact across multiple teams., You are inspirational and motivational, able to build rapport with all types of people and adapt your coaching style to suit individual needs.
You have a strong understanding of coaching and psychology models, and you're comfortable using tools like Call Miner, Salesforce, or similar platforms to inform your coaching practice., You thrive in a fast-paced, changing environment and are committed to continuous improvement—both for yourself and those you coach.
You're a natural communicator, able to deliver feedback constructively and foster a culture of learning, accountability, and high performance.
Here's a taste of the perks we roll out for our extraordinary team members:
, 25 Days of Holiday + Bank Holidays: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays., Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU., Post-Wedding Bliss: Newlyweds, we've got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness., Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family., Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best., Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!, Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements! ....Read more...
Type: Permanent Location: Manchester, England
Start: ASAP
Salary / Rate: Up to £35000.00 per annum + OTE 45k
Posted: 2025-11-06 12:59:03
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We're Hiring! Tudor Employment Agency is currently recruiting for a Customer Service Representative to join our client based in Walsall . The ideal candidate should have top-notch communication skills and a passion for delivering outstanding customer service ️ Your Role Will Include:
Handling customer enquiries via phone, email & chat
Providing info on products & services
Processing orders & returns efficiently
Upselling products when appropriate
Analysing customer needs to offer the best solutions
Maintaining professionalism & phone etiquette at all times
Experience Required:
Strong data entry and administration skills
Effective communication with customers
Excellent telephone manner
Hours of Work: 8:30am – 5:00pm, Saturday to Wednesday to support peak period then switch to Sunday to Thursday Rate of Pay: £12.21 per hour If you're customer-focused, language-savvy, and ready to shine in a dynamic role, we’d love to hear from you! Contact our Commercial team on 01922 725445 (ext.
1003 or 1004) Submit your CV to commerical@tudoremployment.co.uk quoting ref TEALOVCSA/44️ Or register online: Tudor Registration Form For all our roles, visit: www.tudoremployment.co.uk #TeamTudor is waiting for your call! ✨ ....Read more...
Type: Permanent Location: Walsall, West Midlands, England
Salary / Rate: £12.21 - 12.21 per hour
Posted: 2025-11-06 11:51:15
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Customer Services Coordinator Full-Time – On-site- Days & WeekendsLiverpool, Estuary Business Park – Free onsite parkingSalary: £26 – 28k (DOE) + Performance bonusTyrenet are looking to increase their coverage over a 24-hour period so there is some flexibility required on shift patterns.
Expected work patterns include working 5 days per week, with days off in lieu for weekend days worked.Shifts vary between 6-3 & 8-5 during the week and 6-2 & 2-10 at the weekends. The ChallengeAs a Customer Services Coordinator at Tyrenet, you’ll play a vital role in delivering fast, reliable, and friendly, first-class service to our customers.
You’ll be the first point of contact, supporting our 24/7 operations, powered by a dedicated team and a trusted network of tyre partners nationwide.
We combine reliable customer service with operational excellence to deliver results for our clients across logistics, transport, and commercial vehicle fleets.The ApproachWe’re looking for someone who thrives in a fast-paced environment, is passionate about delivering excellent service, and enjoys solving problems under pressure.
Using our internal systems, you’ll manage inbound calls, assess each situation, and coordinate the most appropriate solution through our trusted tyre partner network, keeping customers informed throughout.You’ll be part of a supportive, team-focused environment where attention to detail and customer care make a real difference.Key Responsibilities
Handle incoming calls from customers, providing reassurance and clear communicationUse internal systems to log and manage cases efficientlyCoordinate roadside assistance with external tyre partnersMonitor progress and keep customers updated throughoutClose cases and ensure accurate record-keepingSupport the Operations Manager and team with daily operational tasksIdentify opportunities to improve processes or service delivery
The CandidateWe’re looking for someone who brings:
Customer service experience (ideally in automotive, logistics, or another fast-paced environment)Strong communication skills with a calm, friendly approachConfidence under pressure and the ability to manage difficult conversations professionallyExcellent attention to detail and accurate case managementConfidence using IT systems and learning new toolsA proactive, team-oriented attitudeFlexibility to work occasional weekend shifts preferred.
Equity, Diversity & InclusionAt Tyrenet, we’re committed to creating an inclusive, respectful workplace where everyone can thrive.
We welcome applications from people of all backgrounds and are proud to be an equal opportunity employer. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.
You may be contacted directly by the employer should they wish to progress your application.
Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Type: Permanent Location: Liverpool, Merseyside, England
Start: Negotiable
Duration: Permanent
Salary / Rate: £26k - 28k per year + Bonus
Posted: 2025-11-06 11:47:48
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Customer Support AdministratorSalary circa 26-28k dependent on skills and experience + company pensionFull time – showroom based – Monday to FridayDorking, Surrey RH4 – good public transport routeWhat’s on offer:
28 days holiday (including bank holidays) plus your birthday offCompany pensionFriendly, creative team and beautiful studio environmentReal career growth in a company expanding internationally
Gardenscapes The Organised Heart of a Growing Landscaping Brand with International Ambition.Are you the kind of person who loves keeping plates spinning, solving problems before they appear, and making things run like clockwork? If so, then this is your moment.At Gardenscapes, we design and build extraordinary outdoor spaces across Surrey and beyond.
And now, as we prepare to expand into new regions, including plans to reach international locations, we’re building the team that will keep our operation strong, steady, and exceptional.This is not a front-desk job.
It’s a central, operational role that touches every part of the business; from managing new client enquiries to coordinating site visits, tracking designs, and keeping communication flowing between our designers, landscapers, and clients.As we grow our presence both in the UK and abroad, this role will evolve offering real career progression for someone who wants to grow with a thriving, design-led company.Your day might include:
Taking new enquiries and ensuring every potential client gets a warm, professional first impressionCoordinating meetings, site visits, and timelines between design and build teamsManaging diaries and communication for the DirectorTracking design progress, client updates, and supplier communicationKeeping the design studio running smoothly - organised, tidy, and on-brand
You’ll thrive if you:
Have strong admin or PA experience (ideally in construction, design, or a service-based business)Are naturally organised and take pride in attention to detailCommunicate clearly and confidently in both written and verbal formLove variety and can keep calm when things get busyHave solid IT skills and enjoy finding better ways to work
If you want to work somewhere where your organisation matters, and your work keeps a great company moving, then send your CV and a short cover letter to outline why you would be perfect for this role. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.
You may be contacted directly by the employer should they wish to progress your application.
Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...
Type: Permanent Location: Dorking, Surrey, England
Start: Negotiable
Duration: Permanent
Salary / Rate: £26k - 28k per year + Benefits
Posted: 2025-11-06 09:37:30
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Retention & Renewals AdvisorLocation: Hybrid (Split between home and our Meadowhall Office)Salary: £24,750 + Commissions, OTE £35k +
We're Citation Group.
A group of businesses on a mission to make life easier for small and medium-sized companies.
We get that running a business is tough.
You're spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow.
Since 2004, HSD, part of the Citation Group, has helped over 7,200 businesses take the stress out of HR and Health & Safety.
We take care of the tricky stuff—whether that's sorting your compliance documents or giving you access to expert advice any time you need it.
Our job is to keep you on the right side of the rules, so you can get back to doing what you do best: running a brilliant business.
The role- Proactively reach out to our existing client base to review their current service, build stronger relationships, and demonstrate clear value - all with the goal of preventing cancellations and securing contract renewals.- Take a consultative approach to uncover client needs through active listening and trust-building, then recommend tailored solutions that align with their goals.- Take ownership of the client experience, ensuring every touchpoint leaves a positive impression.- Use strong listening skills and genuine rapport to uncover client needs and tailor solutions that truly resonate.- Collaborate with existing clients to identify opportunities for additional growth and support new business generation.- Re-engage clients who have expressed an intention to cancel, working to turn situations around and retain their business.- Be commercially driven - success will be measured against both revenue targets and client retention performance
About youWe're looking for a confident, commercially minded individual who is consultative, tenacious, and results-driven.
You'll need to think on your feet, adapt quickly to change, and show real resilience in a fast-paced environment.
You'll be enthusiastic, driven, and genuinely focused on delivering an excellent customer experience.
Strong communication skills, particularly over the phone, a keen eye for detail, and the ability to learn quickly are essential.Experience in customer service, client retention or sales is a real plus.
Here's a taste of the perks we roll out for our extraordinary team members:, 25 Days of Holiday + Bank holidays: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays., Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
, Post-Wedding Bliss: Newlyweds, we've got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness., Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family., Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best., Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!, Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements! ....Read more...
Type: Permanent Location: Sheffield, England
Start: ASAP
Salary / Rate: Up to £24750.00 per annum + + Commissions, OTE £35k +
Posted: 2025-11-05 12:08:57
-
Retention & Renewals AdvisorLocation: Hybrid (Split between home and our Meadowhall Office)Salary: £24,750 + Commissions, OTE £35k +
We're Citation Group.
A group of businesses on a mission to make life easier for small and medium-sized companies.
We get that running a business is tough.
You're spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow.
Since 2004, HSD, part of the Citation Group, has helped over 7,200 businesses take the stress out of HR and Health & Safety.
We take care of the tricky stuff—whether that's sorting your compliance documents or giving you access to expert advice any time you need it.
Our job is to keep you on the right side of the rules, so you can get back to doing what you do best: running a brilliant business.
The role- Proactively reach out to our existing client base to review their current service, build stronger relationships, and demonstrate clear value - all with the goal of preventing cancellations and securing contract renewals.- Take a consultative approach to uncover client needs through active listening and trust-building, then recommend tailored solutions that align with their goals.- Take ownership of the client experience, ensuring every touchpoint leaves a positive impression.- Use strong listening skills and genuine rapport to uncover client needs and tailor solutions that truly resonate.- Collaborate with existing clients to identify opportunities for additional growth and support new business generation.- Re-engage clients who have expressed an intention to cancel, working to turn situations around and retain their business.- Be commercially driven - success will be measured against both revenue targets and client retention performance
About youWe're looking for a confident, commercially minded individual who is consultative, tenacious, and results-driven.
You'll need to think on your feet, adapt quickly to change, and show real resilience in a fast-paced environment.
You'll be enthusiastic, driven, and genuinely focused on delivering an excellent customer experience.
Strong communication skills, particularly over the phone, a keen eye for detail, and the ability to learn quickly are essential.Experience in customer service, client retention or sales is a real plus.
Here's a taste of the perks we roll out for our extraordinary team members:, 25 Days of Holiday + Bank holidays: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home.
Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays., Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
, Post-Wedding Bliss: Newlyweds, we've got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness., Growing Families: We're all about supporting our Citation family, and that includes expectant parents.
Vouchers and special perks await to celebrate the newest addition to your family., Healthcare cash plan: Your well-being is our priority.
That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best., Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!, Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements! ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: Up to £27000.00 per annum + + Commissions, OTE £35k +
Posted: 2025-11-05 12:01:52
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Customer Service CoordinatorLocation: DoncasterSalary: £28000.00 - £30,000 per year (DOE)Hours: Full-time, Permanent, 8-5 Mon - FriWe're recruiting a Customer Service Coordinator to join a busy and supportive team.
You'll act as the main contact for customers, ensuring smooth client management, vehicle scheduling, and excellent service delivery.Key responsibilities of the Customer Service Coordinator:
Manage client accounts and provide regular updates.
Coordinate vehicle deliveries, accessories, and repairs.
Handle client queries, complaints, and support requests.
Liaise with suppliers and internal teams to meet deadlines.
Maintain accurate records across systems and documents.
Organised with strong attention to detail.
Excellent communication skills (written & verbal).
Confident using Microsoft Excel and IT systems.
Able to manage multiple tasks and deadlines.
Flexible, proactive, and a strong team player.
Benefits of the Customer Service Coordinator:
5.6 weeks annual leave + up to 3 extra days over 3 years
Permanent position
Gym Membership
Company Events
Development Opportunities
If you would like a private chat about the Customer Service Coordinator role, please contact Sophie Ranson at E3 Recruitment. ....Read more...
Type: Permanent Location: Doncaster, England
Start: ASAP
Salary / Rate: £28000.00 - £30000.00 per annum
Posted: 2025-11-03 15:31:57
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An Opportunity Has Arisen for a Customer Service Executive to join a well-established dealership offering new and used cars, servicing, MOTs and finance options and known for its friendly, customer-focused service
As a Customer Service Executive , you will be responsible for guiding customers through every step of their car-buying journey from initial enquiry to handover.
This is a full-time role offering a basic salary of £25,000, uncapped OTE of £45,000 and benefits.
You Will Be Responsible For:
* Building and maintaining strong, long-term customer relationships.
* Identifying customer needs and offering suitable vehicle options.
* Presenting and demonstrating vehicles confidently and professionally.
* Managing the full sales process including test drives, negotiations, and closing deals.
* Keeping accurate records of all sales activity and customer communications.
* Staying up to date with new models, features, and industry trends.
* Working collaboratively with the wider sales team to achieve and exceed targets.
What We Are Looking For
* Previously worked as a Customer Service Advisor, Service Advisor, Service Adviser, Service Receptionist, Service Administrator, customer Service executive or in a similar role.
* Must have prior customer service experience
* Genuine enthusiasm for the motor industry and a passion for delivering outstanding customer service.
* Ability to work both independently and as part of a team.
* Full UK driving licence is essential.
What's on Offer
* Competitive basic salary with an uncapped commission structure.
* Ongoing manufacturer and in-house training to support career growth.
* Use of a company demonstrator vehicle.
* Supportive working environment with long-term career potential.
* Staff discounts and additional employee benefits.
This is a fantastic opportunity to join a respected automotive business and build a rewarding career in car sales.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Type: Permanent Location: Stoke-on-Trent, England
Start:
Duration:
Salary / Rate: £25000 - £45000 Per Annum
Posted: 2025-10-30 23:35:02
