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Customer Service Advisor - Wigan - Nights; 39.5 hours per week - £25,749.96 per annum
Shift Pattern : NIGHTS: Working 4 days on 4 days off - Inclusive of weekends.
(Will not be 4 set days) Working hours between 8PM - 8AM 1x Hour Lunch, 2x 20 minute break National Control Room (Nights)
National Control Room (Nights)
Do you have customer service experience?
Are you a good communicator?
An exciting opening has arisen for a Customer Service Advisor to join our friendly team based in the customer service centre in Wigan.
If you thrive in a fast-paced atmosphere, are organised, and have an eye for detail, then this role is made for you! We are passionate about the service provided and most of all take pride in our people.
We are looking for an excellent team player with great communication skills who thrives under pressure and with the aptitude to multi-task.
Could this be you?
What will you do?
- Answering customer enquiries via telephone and email in line with APCOA service level standards (training provided)
- Use knowledge of processes, laws, and policies to advise customers.
- Undertake clerical tasks in line with KPIs and within SLAs.
(This list is not exhaustive and is subject to variation as the contract requires)
What will you bring?
- Customer service experience
- Interpersonal skills, with the knack to build positive working relations.
- Competence to prioritise work, multi- task and maintain organisation.
- Uses initiative, looks for positive outcomes.
- Self motivated with a pro-active nature
- Positive behaviours with colleagues and customers.
- Excellent problem solving skills.
- Punctual and reliable.
- Knowledge of excel.
What is on offer to you?
4 on 4 off shift work (NIGHTS)
Full uniform
Training and development
Company Pension
Employee Discount Scheme
Once monthly free staff lunch
Free parking
Does this opening sounds like a fit for you?
Apply now and a member of the APCOA recruitment team will be in touch with you soon!
APCOA is a fair place to work regardless of age, race, gender or level in the business.
Offering a exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Wigan,England
Start: 26/07/2024
Salary / Rate: £25,749.96 per annum
Posted: 2024-07-26 14:27:04
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Customer Service Advisor - Wigan - 39 hours; 3 on 3 off - £23,028.27 per annum.
Shift Pattern : Working 3 days out of 7 - Inclusive of weekends, 1-2 times per month.
3 x 12 hour shifts, have 3 days off and this will repeat.
(Will not be 3 set days) Working hours between 8AM - 8PM 1x Hour Lunch, 2x 20 minute break
National Control Room (Days)
Do you have customer service experience?
Are you a good communicator?
An exciting opening has arisen for a Customer Service Advisor to join our friendly team based in the customer service centre in Wigan.
If you thrive in a fast-paced atmosphere, are organised, and have an eye for detail, then this role is made for you! We are passionate about the service provided and most of all take pride in our people.
We are looking for an excellent team player with great communication skills who thrives under pressure and with the aptitude to multi-task.
Could this be you?
What will you do?
- Answering customer enquiries via telephone and email in line with APCOA service level standards (training provided)
- Use knowledge of processes, laws, and policies to advise customers.
- Undertake clerical tasks in line with KPIs and within SLAs.
(This list is not exhaustive and is subject to variation as the contract requires)
What will you bring?
- Customer service experience
- Interpersonal skills, with the knack to build positive working relations.
- Competence to prioritise work, multi- task and maintain organisation.
- Uses initiative, looks for positive outcomes.
- Self motivated with a pro-active nature
- Positive behaviours with colleagues and customers.
- Excellent problem solving skills.
- Punctual and reliable.
- Knowledge of excel.
What is on offer to you?
3 on 3 off shift work (08:00 - 20:00)
Full uniform
Training and development
Company Pension
Employee Discount Scheme
Once monthly free staff lunch
Free parking
Does this opening sounds like a fit for you?
Apply now and a member of the APCOA recruitment team will be in touch with you.
APCOA is a fair place to work regardless of age, race, gender or level in the business.
Offering a exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Wigan,England
Start: 26/07/2024
Salary / Rate: £23,028.27 per annum
Posted: 2024-07-26 14:18:03
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Catering AssistantAge: 18-20 Salary £17,063Age: 21+ Salary £22,601
The Tank Museum brings the story of tanks and their crews to life, with the world's best collection of tanks in modern, awe-inspiring exhibitions.
The Catering Assistant will support the Catering Team in its operation of a large and busy restaurant together with several other catering outlets across the Museum site.
The catering team also service external events and functions from our conference facilities.
Contributing to the organisation not only commercially but adding to an excellent all-around visitor experience.
As a Catering Assistant, you will be undertaking general kitchen and restaurant duties to support the catering team in delivering the highest standards of food service and the best possible visitor experience.
No previous experience necessary but enthusiasm with the ability to deliver excellent customer service will be required.
Full training will be given.
Excellent staff benefits such as a health cash plan, life assurance, pension, Christmas shut down and much more.
To view the full role profile and to apply please click ''APPLY'' to visit our recruitment website. ....Read more...
Type: Permanent Location: Wareham, England
Start: ASAP
Salary / Rate: £17063.00 - £22601.00 per annum
Posted: 2024-07-26 12:21:31
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Fleet Administrator - Dingwall - Full-Time; 40 hours a week - £23,795.20 per annum
Do you have administrative experience?
Do you have excellent communication skills?
We are seeking a detail-oriented and organised Fleet Administrator to join the Dingwall team.
The successful candidate will be in charge of managing and coordinating the company's fleet of vehicles.
Including, ensuring all vehicles are properly maintained, insured and compliant with legal conventions.
As the Fleet Administrator you will play a crucial role in supporting the efficiency and success of the base.
What will you do?:
- Maintain accurate records of all fleet vehicles, including registration, insurance, maintenance schedules, and mileage.
- Coordinate the purchase, leasing, and hiring of fleet vehicles.
- Schedule and manage regular maintenance and repair of vehicles to ensure they are safe and functioning.
- Monitor fuel usage and implement measures to improve fuel efficiency.
- Handle vehicle-related documents, including registration, insurance, and inspection records.
- Ensure compliance with all relevant legal and governing conditions.
- Liaise with suppliers, service providers, and insurance companies.
- Assist in budgeting and cost control related to fleet operations.
- Respond to and resolve any issues or emergencies related to the fleet.
- Aid drivers and other employees with vehicle-related enquiries and issues.
- Implement and monitor fleet management software and systems.
- Prepare reports and analysis on fleet performance and costs.
What will you bring?:
Strong organisational skills and attention to detail.
Excellent communication and interpersonal skills.
Aptitude to work independently and manage multiple tasks at once.
Competence in using Microsoft Office Suite.
Excellent documentation skills.
Strong problem-solving skills and the skill to handle emergencies.
Preferred Qualifications:
· Experience in fleet management or a related administrative role is preferred but not required, as full training will be offered.
Does this sound like you? If so, please apply now
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business.
Offering an exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the growth prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Dingwall,Scotland
Start: 25/07/2024
Salary / Rate: £23795.20 per annum
Posted: 2024-07-25 15:09:09
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Moped Civil Enforcement Officer - Lambeth - Full-Time; 42.5 hours per week - £13.15 per hour | £29,061.50 per annum, PLUS daily mobile allowance.
Looking for Moped Riders/CBT
Location: Streatham.
Do you enjoy working outdoors, helping people and have great communication skills?
Do you have excellent customer service skills and enjoy being on the go?
Are you over 18 and have a CBT licence?
Civil Enforcement Officers are the eyes and ears of the local area.
Patrolling areas, providing advice to residents, and members of the public, whist enforcing road traffic orders and issuing parking fines. You will be working alongside the Council at our Lambeth base, with permanent guaranteed hours as a Civil Enforcement Officer. So, could this role be for you?
What can you expect as a Civil Enforcement Officer?
Youll be helping members of the public, patrolling streets and council car parks, advising and upholding parking restrictions.
- Yes, youll be issuing parking tickets but you wont have targets as this job is about creating a positive impact on the local community.
- You will be reporting any defects to street furniture, such as signs and road markings and looking out for any violations of civil laws.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- You will provide a high level of all-round customer service, providing the public with useful information and advice.
Full training will be provided for the right candidate along with excellent career progression. Many of our current managers started out with us as Parking Enforcement Officers themselves, so this could be a great place to start your career.
What will you bring?
- Excellent customer service skills
- CBT licence
- Good spoken and written English
Full time working hours.
42.5 hours per week.
5 days out of seven.
8.5 hour shifts.
Mon-Sun.
As per rota.
We believe that working for Apcoa is great.
We are always thinking of creative ways to give more to our employees.
Here is a sample of some of the current benefits on offer:
- Up to 28 days holiday per annum (includes BH)
- Workplace Pension
- Free Uniform
- Access to Learning & Development
- Employee Discount Scheme
If you're the sort of person who enjoys being on the go, the role could be ideal for you. APPLY NOW and a recruitment colleague will be in touch. ....Read more...
Type: Permanent Location: Lambeth,England
Start: 25/07/2024
Salary / Rate: £29,061.50 per annum
Posted: 2024-07-25 14:39:04
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Processing Centre Administrator Dingwall - Full-Time; 40 hours per week - £23,795.20 per annum.
Do you have a keen eye for detail? Do you have excellent written and verbal communication skills? Do you have the skill to multitask? Are you eager to learn new things? Can you work under pressure?
Are you able to work weekends?
If you answered yes, then this may be the opening for you!
Here are some of the Responsibilities you will have in the role, but no limited to;
Reviewing CCTV images of cars parked in violation of local site rules.
Validate Penalty Charge Notices (PCNs) including potential fines versus approved user and exemption lists.
Undertake check-ups of vehicle ownership through the DVLA.
Create and post statutory notice letters to members of the public.
Coordinate of first line appeals and debt recovery to the point of being passed to a third-party stakeholder.
Scan of inbound post from members of the public.
Interpret enabling legal code of practice.
Be the first line for the managing of complaints.
Ensure process to apply Discounts and Exemptions are working correctly.
Monitor payment status of Penalty Charge Notices.
Complete Payment Management actions such as Refunds, Transaction Reversals and Redress Payments.
Utilise software programs such as Parkway and FGL.
What will you bring?:
- Excellent documentation skills.
- The skill to work in an clerical setting.
- Have a keen eye for detail.
- Excellent written and verbal communication skills.
- The talent to learn new subjects and absorb new info.
- Be eager to acquire new knowledge of computer systems.
- The skill to multitask and adapt to change with minimum direction.
- Have experience of working in the parking industry is desired but by no means essential.
*Full accredited training will be provided to all successful applicants
*
Are you looking to build a career?
There is prospect for progression within the role as it's projected the Processing Centre will grow over the next 12 months and beyond.
We are looking for applicants that are seeking to develop their skills alongside this predicted growth.
What can we offer you?
- £23,795.20 per annum
- 40 hours per week, working pattern is Mon to Fri but one Saturday every month.
- 5.6 weeks annual leave per annum rising to 6.6 weeks with long service
- Pension scheme
- Employee of the month award scheme
- Employee discount
- Award winning Training and Development
Does this sound like the role for you? Please apply now!
We are focused on ensuring APCOA is a fair place for you to work regardless of age, race, gender or level in the business.
We offer a inspiring work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Dingwall,Scotland
Start: 25/07/2024
Salary / Rate: £23,795.20
Posted: 2024-07-25 14:33:04
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KHR is working with a market-leading company based in the Gravesend area.
Due to growth, they are seeking a Customer Service Advisor to join them permanently.
The Customer Service Advisor will be responsible for providing excellent and efficient customer service to clients requiring installation services for their products.
Duties will include:
Answer the phone/emails: Respond to calls and emails from customers and take details
of new bookings.
Handle call-outs: Respond to call-outs and take details of the requirement.
Arrange bookings: Liaise with installers, find the appropriate resource for a job,
and make the booking between them and the client.
Manage the information per booking: Enter all information into the in-house systems, and issue the correct paperwork.
Payments: Take payment for the work, and liaise with Accounts to trade customers.
Manage queries: Handle any queries about installation projects as they arise and manage
day-to-day issues such as cancellations / re-bookings.
General admin: Keep accurate digital and paper records of work completed and keep
filing up to date.
The ideal candidate will be able to demonstrate:
A friendly and helpful telephone manner, and confident on the phone.
Good work ethic, with the ability to remain productive, and well-prioritised with
minimal supervision.
Excellent customer service skills, showing a polite and constructive approach to
colleagues and customers alike.
Computer literacy and confidence in working in an office environment.
A multi-tasker who can oversee several open bookings at once.
Willingness and aptitude to learn (e.g.
about the product range).
A responsible person with a keen eye for detail, quality, and a ‘get it right first time'
method.
This is a fantastic opportunity to join a growing and already successful business that can offer ongoing progression and training opportunities.
There is the option to work from home 2 days per week and 3 days in the office.
Benefits will include 25 days holiday, healthcare, death in service benefits and a 7.5% annual salary (£1,900) bonus.
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit.
If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page.
This does not need to be formatted in the same manner.
In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word.
Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.
KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
....Read more...
Type: Permanent Location: Gravesend, England
Start: 05/08/2024
Salary / Rate: Up to £25500 per annum + + Bonus + Great Benefits + Hybrid Working
Posted: 2024-07-24 17:09:45
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Slovak Speaking Technical Support | Move to SpainFantastic opportunity to join THE world leader in automation and industrial technical training. Do you like analyzing, identifying and solving problems? This position is made for you! Join a warm and talented team of experts in Barcelona, Spain and represent a German multinational company that excels in the design, production and sale of products dedicated to industrial automation.
With more than 250 sites across 60 countries, the brand develops and markets movement automation systems using pneumatic (compressed air) or electrical energy meeting specific needs and constantly linked to the needs to strengthen the safety of professionals and usersRelocation package:, Relocation package if you come from abroad (Reimbursement of travel expenses up to 500€) , Assistance with administrative procedures (opening your bank account, obtaining your social security number, etc.)In addition to all this, you will receive:, Full time / 39 hours per week / Monday to Friday , Ongoing training , 22 days of paid vacation + public bank holidays , Careers opportunities , And many other advantages (activities, store discounts, gym, etc.)What will be asked to do?, You will be the first point of contact for customers and will be asked to their queries by phone and/or email. , Identify customer needs.Am I eligible?, Hold an EU passport/ID or the NIE , Slovak NATIVE level/C2 (spoken and written) , B2 English level minimum (when taking up the position, the training will be delivered in English.What is the next step?Apply now and get interviewed! ....Read more...
Type: Permanent Location: Barcelona, Spain
Start: 05/08/2024
Salary / Rate: €18400 - €22400 per annum
Posted: 2024-07-24 15:02:01
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Slovak Speaking Technical Support | Move to SpainFantastic opportunity to join THE world leader in automation and industrial technical training. Do you like analyzing, identifying and solving problems? This position is made for you! Join a warm and talented team of experts in Barcelona, Spain and represent a German multinational company that excels in the design, production and sale of products dedicated to industrial automation.
With more than 250 sites across 60 countries, the brand develops and markets movement automation systems using pneumatic (compressed air) or electrical energy meeting specific needs and constantly linked to the needs to strengthen the safety of professionals and usersRelocation package:, Relocation package if you come from abroad (Reimbursement of travel expenses up to 500€) , Assistance with administrative procedures (opening your bank account, obtaining your social security number, etc.)In addition to all this, you will receive:, Full time / 39 hours per week / Monday to Friday , Ongoing training , 22 days of paid vacation + public bank holidays , Careers opportunities , And many other advantages (activities, store discounts, gym, etc.)What will be asked to do?, You will be the first point of contact for customers and will be asked to their queries by phone and/or email. , Identify customer needs.Am I eligible?, Hold an EU passport/ID or the NIE , Slovak NATIVE level/C2 (spoken and written) , B2 English level minimum (when taking up the position, the training will be delivered in English.What is the next step?Apply now and get interviewed! ....Read more...
Type: Permanent Location: Bratislava , Slovakia
Start: 05/08/2024
Salary / Rate: €18400 - €22400 per annum
Posted: 2024-07-24 14:59:48
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Chargé clientèle francophone | Déménager au PortugalContribuez à rendre l'accès aux soins plus facile en représentant le géant de l'e-santé, qui met en relation professionnels de santé et patients en permettant la prise de rendez-vous en ligne via sa plateforme.
Crée en France, l'entreprise est désormais également présente en Italie, Allemagne et aux Pays-Bas.
Faites partie intégrante de ce projet en rejoignant une équipe de passionnés à Braga, au Portugal.Aide à l´installation :, Aide à l'obtention du numéro de sécurité sociale portugais et l´ouverture d'un compte bancaire.En plus de tout cela, vous recevrez :, Primes de performance , Contrat à temps plein (40 heures par semaine / 8 heures par jour / 2 jours de repos) , Formation continue assurée par l'entreprise , Assurance médicale privée , Évolution de carrière , De nombreux autres avantagesQuelles tâches vais-je effectuer ?, Vous serez le premier point de contact des clients et aurez pour but de répondre à leurs clients/demandes par téléphone ou par mail. , Identifier les besoins des clients.Suis-je éligible ?, Passeport européen ou carte d'identité , Français natif/Niveau C2 , Avoir la capacité d'effectuer plusieurs tâches, car vous parlerez aux clients par téléphone et/ou par e-mailsQuelle est la prochaine étape ?Postulez dès maintenant et passez un entretien ! ....Read more...
Type: Permanent Location: Braga, Portugal
Start: 04/09/2024
Salary / Rate: €830 - €970 per month
Posted: 2024-07-24 14:46:36
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Chargé clientèle francophone | Déménager au PortugalContribuez à rendre l'accès aux soins plus facile en représentant le géant de l'e-santé, qui met en relation professionnels de santé et patients en permettant la prise de rendez-vous en ligne via sa plateforme.
Crée en France, l'entreprise est désormais également présente en Italie, Allemagne et aux Pays-Bas.
Faites partie intégrante de ce projet en rejoignant une équipe de passionnés à Braga, au Portugal.Aide à l´installation :, Aide à l'obtention du numéro de sécurité sociale portugais et l´ouverture d'un compte bancaire.En plus de tout cela, vous recevrez :, Primes de performance , Contrat à temps plein (40 heures par semaine / 8 heures par jour / 2 jours de repos) , Formation continue assurée par l'entreprise , Assurance médicale privée , Évolution de carrière , De nombreux autres avantagesQuelles tâches vais-je effectuer ?, Vous serez le premier point de contact des clients et aurez pour but de répondre à leurs clients/demandes par téléphone ou par mail. , Identifier les besoins des clients.Suis-je éligible ?, Passeport européen ou carte d'identité , Français natif/Niveau C2 , Avoir la capacité d'effectuer plusieurs tâches, car vous parlerez aux clients par téléphone et/ou par e-mailsQuelle est la prochaine étape ?Postulez dès maintenant et passez un entretien ! ....Read more...
Type: Permanent Location: Charleroi, Belgium
Start: 04/09/2024
Salary / Rate: €830 - €970 per month
Posted: 2024-07-24 14:44:18
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Chargé clientèle francophone | Déménager au PortugalContribuez à rendre l'accès aux soins plus facile en représentant le géant de l'e-santé, qui met en relation professionnels de santé et patients en permettant la prise de rendez-vous en ligne via sa plateforme.
Crée en France, l'entreprise est désormais également présente en Italie, Allemagne et aux Pays-Bas.
Faites partie intégrante de ce projet en rejoignant une équipe de passionnés à Braga, au Portugal.Aide à l´installation :, Aide à l'obtention du numéro de sécurité sociale portugais et l´ouverture d'un compte bancaire.En plus de tout cela, vous recevrez :, Primes de performance , Contrat à temps plein (40 heures par semaine / 8 heures par jour / 2 jours de repos) , Formation continue assurée par l'entreprise , Assurance médicale privée , Évolution de carrière , De nombreux autres avantagesQuelles tâches vais-je effectuer ?, Vous serez le premier point de contact des clients et aurez pour but de répondre à leurs clients/demandes par téléphone ou par mail. , Identifier les besoins des clients.Suis-je éligible ?, Passeport européen ou carte d'identité , Français natif/Niveau C2 , Avoir la capacité d'effectuer plusieurs tâches, car vous parlerez aux clients par téléphone et/ou par e-mailsQuelle est la prochaine étape ?Postulez dès maintenant et passez un entretien ! ....Read more...
Type: Permanent Location: Marseille, France
Start: 04/09/2024
Salary / Rate: €830 - €970 per month
Posted: 2024-07-24 14:40:29
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Claims HandlerJob Type: Full Time, PermanentLocation: Manchester/HybridWorking Hours: 37.5 per week, Monday to Friday, on a hybrid basis of 2 days office/3 days home after initial trainingSalary: Competitive, plus excellent benefitsBenefits
A company people centric culture.Competitive base salary dependent on level of experience & qualifications.Company Contributory Pension.Life assurance benefit – x4 annual basic salary.25 days holiday, plus bank holidays and our purchase/buy back scheme.Various discounts on lifestyle and entertainment via our ‘Perks at Work’ membership.Exam study and support.
About usWoodgate & Clark has been providing a loss adjusting service to the UK insurance market for over 40 years and, since 2015, has been part of the Van Ameyde Group, Europe’s market leader in international claims management.At Woodgate & Clark, we pride ourselves on our superior technical expertise and the quality of the service that we provide to our clients, whilst enjoying one of the highest ratios of qualified personnel in the profession. The Vacancy – Claims Handler:We are looking for an experienced Claims Handler to support our Claims Management Team in Manchester.
Due to the nature of the claims and system access requirements, it would be ideal if you are office based, however we can offer a hybrid working arrangement on a 2 days per week working from home basis after training.This is an outstanding opportunity for someone looking for personal development who may aspire to becoming a Loss Adjuster in the future, or a move into a more technical claims role.
Our culture is to support our employees with the appropriate level of guidance and mentoring to fulfil their role to the required standards and drive their career progression.This role forms part of the Claims Management Unit (CMU).
The CMU provide a full cradle to grave outsource claims handling facility on behalf of Lloyds Underwriters and Insurers, so you’ll need to have previous experience in claims handling and come from an Insurance or Loss Adjusting background, ideally cradle to grave, and have excellent customer service skills. What you’ll be doing
Recording new losses from policyholders and brokers and providing advice on policy cover, claim process and loss mitigation.To handle claims, typically up to 50k in value, on a cradle to grave basis including negotiation, settlement and repudiations.An understanding and handling of loss of funds.Producing to a high standard preliminary, interim and final reports for submission to insurers.Obtaining policy information from cover holders and checking policy cover.Requesting information and gathering supporting documentation from the parties associated with the claim in order to move the claim forward.Appointing and managing loss adjusters and suppliers.Actioning claim diaries and where applicable chase brokers and insurers for information.Advising policyholders/insurers/brokers on policy liability and providing answers to general insurance queries.Contacting tradesmen & discussing quotations/invoices with suppliers and repairers.Obtaining and understanding Equifax reports/weather reports.Ensure compliance with regulatory requirements at all times and highlight any contravention to the Team Leader/Manager.Uphold Woodgate & Clark Ltd Code of Business and Professional Conduct at all times.
About you
Previous Claims Handling experience, including claims negotiation and settlement.Ideally be CII qualified or willing to work towards this.The ability to prioritise claims and your own workload.Quality focused to both internal and external customers.Good prioritisation and organisation skills.Achievement of KPI’s and client SLA’s, as well as targets set by line manager/team leader.Manage and respond complaints and compliments.Ability to work accurately in a fast-paced environment.Competent with MS office packages to an intermediate standard.
Woodgate & Clark operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, age, politic opinions or trade union membership.Woodgate & Clark uses a third party to undertake a number of checks (Pre-Employment Screening).
Any offer of employment made by Van Ameyde UK would be conditional upon receiving a satisfactory reference, identity checks and DBS check. ....Read more...
Type: Permanent Location: Manchester/Hybrid
Start: ASAP
Duration: Full Time, Permanent
Salary / Rate: Competitive Salary Depending on Experience
Posted: 2024-07-24 13:31:21
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Job Title: Complaints and Compliance Officer Location: Bury Council Contract Type: January 2025 Salary: £18.97 Umbrella p/hJob Description: This company is currently seeking a Complaints and Compliance Officer to join their team.
The successful candidate will be responsible for ensuring that the company is compliant with all relevant regulations and legislation.
They will also be responsible for managing complaints from clients and customers.Key Responsibilities:
Ensure compliance with all relevant regulations and legislation.
Manage complaints from clients and customers.
Investigate complaints thoroughly and provide solutions to resolve them.
Provide support and guidance to colleagues on compliance issues.
Maintain accurate records of complaints and compliance issues.
Conduct regular audits to ensure compliance.
Provide regular reports to management on complaints and compliance issues.
Requirements
Previous experience in a compliance or complaints management role.
Excellent knowledge of relevant regulations and legislation.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong attention to detail.
Ability to manage multiple tasks and priorities.
Proficient in MS Office.
If you are interested in the position and wants to hear more information regarding the role please give me a call on 01772208966 or alternatively email Arran at arran.fitchie@servicecare.org.uk ....Read more...
Type: Contract Location: Bury, England
Start: ASAP
Salary / Rate: Up to £18.97 per hour + Umbrella p/h
Posted: 2024-07-24 12:26:10
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The Role
Civil Enforcement Officer- Southend on Sea - Full-Time (40 hours per week) - £27,352 per annum
Do you enjoy working outdoors? helping people? and have great communication skills?
Do you have excellent customer service skills? and enjoy being on the go?
Are you over 18 and have a full UK driving Licence?
Our Civil Enforcement Officers are the eyes and ears of the local neighbourhood.
Patrolling areas, providing advice to residents, and members of the public, whist enforcing road traffic orders and issuing parking fines.
An exciting opening has arisen for someone who:
- Enjoys working outside, think of all that fresh air and exercise!
- Have a positive impact on your local area.
- Joining a reliable business and team, you will play a key role in your local area.
- Has excellent Customer Service and enjoy working with the public
As a Civil Enforcement Officer, you will undertake patrols enforcing and advising on Parking Restrictions.
This is an important part of keeping our roads moving, ensuring public safety
- You will have excellent customer care skills and is able to converse in a friendly and effective manner.
- You will patrol public streets and council car parks to issue Penalty Charge Notices.
- You will guide the public on rules and advise about parking provisions.
- You will report any defects to street furniture, such as signs and road markings.
So what package is on offer for you?
- Full credited training
- Ongoing training and growth
- Full uniform for all weathers
- Employee discount scheme and pension scheme
- Overtime rate
- Mobile Allowance
Having a full Driving Licence or CBT licence will be to your advantage.
You will be doing shift work including weekends.
40 hours per week Monday-Sunday.
Inclusive of weekends and bank holidays.
If this sounds like the opening for you then apply now and one of our team will be in touch soon.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer a influencing work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the promotion openings to fulfil their potential while aiming for excellence in their career. ....Read more...
Type: Permanent Location: SouthendonSea,England
Start: 23/07/2024
Salary / Rate: £27,352 per annum
Posted: 2024-07-23 15:21:03
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Parking Patrol Officer - £12.00 Per hour - Part time - 24 hours a week - Reading - Permanent - Driving license essential
Do you enjoy working outdoors? Are you good with Customers? Do you take pride in your work? Do you have a full UK Driving license?
If this sounds like you, then read on!
We have had a part-time position become vacant for a Car Parking Attendant to work from our Reading site.
Car parking attendants are a key part of our team and are in charge of the smooth and safe running of our car parks.
What you'll do:
- You will patrol the car parks according to the work rota.
- You will enforce parking rules in accordance with company policy.
- You will assist with cash collection duties as and when required to do so.
- You will make safe and report any car park structure defects.
- You will complete daily documents in accordance with company policy.
- You will answer enquiries from the public and client and report as appropriate.
- You will carry out First line Maintenance of Pay & Display Equipment and ANPR Camera equipment
- You will carry out cleaning duties across the car parks which will include Litter picks.
What you'll bring:
- A background in customer service
- Good written and spoken English
- A flexible and positive attitude.
- Full UK Driving license
Does this sound perfect for you? Click apply today and we'll be in contact shortly!
Must be 18 or over to apply
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Reading,England
Start: 23/07/2024
Salary / Rate: 12.00 Per Hour
Posted: 2024-07-23 13:42:03
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Parking Patrol Officer - £12.00 Per hour - Part time - 24 hours a week - Chippenham - Permanent - Driving license essential
Do you enjoy working outdoors? Are you good with Customers? Do you take pride in your work? Do you have a full UK Driving license?
If this sounds like you, then read on!
We have had a part-time position become vacant for a Car Parking Attendant to work from our Chippenham site.
Car parking attendants are a key part of our team and are in charge of the smooth and safe running of our car parks.
What you'll do:
- You will patrol the car parks according to the work rota.
- You will enforce parking rules in accordance with company policy.
- You will assist with cash collection duties as and when required to do so.
- You will make safe and report any car park structure defects.
- You will complete daily documents in accordance with company policy.
- You will answer enquiries from the public and client and report as appropriate.
- You will carry out First line Maintenance of Pay & Display Equipment and ANPR Camera equipment
- You will carry out cleaning duties across the car parks which will include Litter picks.
What you'll bring:
- A background in customer service
- Good written and spoken English
- A flexible and positive attitude.
- Full UK Driving license
Does this sound perfect for you? Click apply today and we'll be in contact shortly!
Must be 18 or over to apply
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Chippenham,England
Start: 23/07/2024
Salary / Rate: £12.00 Per Hour
Posted: 2024-07-23 13:32:02
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Job title - Senior Complaints Officer Location - London Contract - Temp - Ongoing Start Date: Asap Salary: £27.13 Umbrella P/HOur client is seeking a Senior Complaints Officer to join their team.
The company is a high-profile organisation that is dedicated to maintaining and enhancing the city.
The successful candidate will play a vital role in supporting the team to manage and respond to complaints effectively.Job Responsibilities:
Act as a point of contact for residents wishing to raise a complaint or general enquiry.
Provide an effective front-line housing information and advice service and deal proactively with complaints and enquiries.
Manage and draft responses to enquiries from Cabinet members, MPs, and Ombudsman ensuring that deadlines for responses are met.
Support the creation of case files for the Housing Ombudsman.
Manage all recommendations made by the Housing Ombudsman in its final determination report.
Ensure the complaints system is maintained and complaints and enquiries are recorded within target times.
Support and train officers in their use of the complaints database.
Produce performance reports for the complaints and enquiries service and undertake monitoring/auditing tasks as directed by the team manager.
Manage information within the Housing Team to ensure responses to complaints and enquiries are comprehensive and meet the requirements of the City Council and Housing Ombudsmen.
Produce an overview for the complaints and enquiries regarding contract performance.
Requirements:
Experience of investigating complex complaint investigations, particularly for the Housing Sector or with the Housing Ombudsman.
Ability to reach a balanced outcome when you do not have enough evidence to support/disprove the complaint.
Can write a technical response in lay terms to ensure it is understood.
Evidence of contacting residents to understand their complaint and to explain your decision over the phone.
Can work collaboratively to ensure resolution to complaints/tracking actions and escalating cases/issues where there are identified or emerging risks.
If you are interested in the position and wants to hear more information regarding the role please give me a call on 01772208966 or alternatively email Arran at arran.fitchie@servicecare.org.uk ....Read more...
Type: Contract Location: Westminster, England
Start: ASAP
Duration: 3 Months
Salary / Rate: Up to £27.13 per hour + Umbrella p/h
Posted: 2024-07-23 10:16:43
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Field Support Executive - No experience needed.Location: Wilmslow, hybrid, 2 days in the office, 3 from home.Hours: Monday - Friday 08:30 - 17:00pmSalary: £22,575k & Bonus (£2000)
We are Citation - One of the UK's biggest providers of Health and Safety, HR, Employment Law and ISO Services to businesses.
We don't do micro-management - instead, we empower, support and innovate!
We are on the lookout for a Field Support Executive to join our busy Diary Management Team at our Head Office in Wilmslow.
You will be responsible for contacting our current clients and booking annual visits for our Field Consultants in line with our service offering, along with embracing our core values through being energetic, positive and supportive to your team, and focused on putting the client at the heart of everything you do.
The role:, Contacting clients to book visits in line with their service agreement, Maximising Health and Safety Consultants time with confirmed visits, Reducing our Consultant's travel time with effective diary planning, Ensuring all cancelled visits are followed up and re-booked, Achieving KPIs set regarding client visits, Dealing with and logging all Consultant queries, and where necessary, liaising with internal departments to answer any queries, Ensuring accurate reporting of visits related issues/queries, Generating and managing monthly Management Information reports, Liaising with Health and Safety Consultants, Regional Managers, Finance and Client Relations.
Who are we looking for?Whatever your background, it is paramount to us that you are passionate about great customer service.
We can teach you the rest.
We want great people who can engage effectively over the phone and are able to deliver value add to the client.
The successful candidate for this role will have strong organisational skills as they will be managing multiple diaries at once.
They will have excellent communication skills, along with a first-class telephone manner.
Good geographical knowledge of the UK is essential, along with being competent in using Microsoft Outlook, Excel and Word.
As a natural problem solver, this person will have the ability to take ownership of any queries from start to finish, identifying and anticipating needs and offering solutions.
What's in it for you?
We don't take ourselves too seriously, and we don't expect you to either! From your birthday off (paid!), space hopper races and incredible Christmas parties, to a 25-day holiday entitlement, gym membership discount and #freedrinkFriday, we do our fair share to keep things fun.
Hit Apply now to forward your CV. ....Read more...
Type: Permanent Location: Wilmslow, England
Start: ASAP
Salary / Rate: Up to £22575.00 per annum + + Bonus (£2000)
Posted: 2024-07-23 08:13:50
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An exciting new job opportunity has arisen for a dedicated Customer Relationship Manager to work in an exceptional nursing home based in the Cheltenham, Gloucestershire area.
You will be working for one of UK's leading health care providers
This nursing home is recognised for providing high-quality personalised care which combines a range of options to support the patient's needs.
The home is designed to provide residential, nursing and dementia care for residents, offering trial stays, short stays, convalescent care, long term care and end of life care for individuals or couples
As the Customer Relationship Manager your key responsibilities include:
Work closely with the Home Manager to create personalised marketing plans that connect with potential residents and their families and those in social care
Ultimately, your marketing skills will drive occupancy in our Homes
Organising and creating external events to preparing and delivering marketing materials and social content, you'll demonstrate and amplify the benefits of the company so that more people see us as the future home of choice
Represent our collective pride in the genuine care we deliver
The following skills and experience would be preferred and beneficial for the role:
B2B and B2C experience will start the process of forging strong relationships with individuals, organisations and social care experts
In this role you'll bring all your marketing knowledge and skills to life for a wide-ranging audience
Current experience in a role such as Sales Consultant, Sales Executive, Sales Account Manager, Dual Site Sales Manager
Understand the size of the challenge and how careful and precise planning gives more chance of success
Able to develop strong relationships through data and insight
The successful Customer Relationship Manager will receive an excellent salary of £40,000 per annum.
This exciting position is a permanent full time role working through days.
In return for your hard work and commitment you will receive the following generous benefits:
Ongoing and continuous career development and succession planning
Excellent on-going training from day one and throughout your career
Salary scales and progression with internal promotions available, we are a large organisation!
Long service awards
Recognition programme
Refer a friend bonus scheme (Up to £1000)
Excellent apprenticeship scheme
Employee Assistance Programme, confidential telephone counselling and legal advice 24 hours a day, 365 days a year & a Health & Wellbeing portal
Pay Captain - this enables you to keep track of your earnings, have instant access to 40% of wages already earned and access guidance to help with financial wellbeing
Employee discount scheme
Discounted reloadable cards and high street vouchers
e-vouchers, access instant savings on your mobile device
Holiday discounts & days out with discounts up to 60%
Cinema benefits with discounts up to 40%
Free DBS Check
Free Blue Light Discount Card
Free or subsidised meals, depending on location
Reference ID: 6745
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV ....Read more...
Type: Permanent Location: Cheltenham, England
Start: ASAP
Duration: Permanent
Salary / Rate: Up to £40000 per annum
Posted: 2024-07-22 17:22:01
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Job Title: Housing Maintenance Complaints Officer
Locations: Cambridge, CB4
Contract Type: Temporary
Work Pattern: 9 - 5
We are currently recruiting for an experienced Housing Maintenance Complaints Officer to undertake the investigation of complaints, disrepair claims and ombudsman cases in line with Housing Services and the Council's Complaints and Compliments procedures.
The successful candidate will be responsible for investigating, responding to and resolving where possible, to build tenant and leaseholder confidence in the service.
Job Role -
Prepare investigation reports and responses, analysing complaints and cases, contacting tenants and leaseholders, liaising with Housing and Estates & Facilities staff, seeking good practice and recommending necessary actions to resolve complaints.
Ensure that agreed actions to resolve complaints, disrepair and ombudsman cases are completed within timescales, recording the necessary information accurately and consistently.
Liaise with the Housing and Local Government Ombudsmen as appropriate.
Work within the Housing Maintenance and Improvement team, supporting colleagues with the activities provisioned by the team in supporting the Responsive Repairs and Voids team - to include (but not limited to) administration of generic customer facing inboxes, processing invoices, managing diaries, producing reports etc.
Foster and maintain close working relationships with the Responsive Repairs and Voids Supervisors, Works Planners and Surveyors to facilitate the timely provision of the information required in response to complaints, disrepair and ombudsman cases.
Prepare reports, information and statistics, as required and directed.
Maintain a positive, helpful, respectful approach to all aspects of the role including dealing with colleagues, responding to incidents and general communications.
Candidate Requirements -
Proven experience as a Housing Maintenance Complaints Officer or similar role.
Excellent communication and interpersonal abilities.
Ability to work independently with minimal supervision.
Good knowledge of Housing Services and the Complaints and Compliments procedures.
Ability to analyse complaints and cases, and recommend necessary actions to resolve complaints.
Good organisational and time-management skills.
Proficient in Microsoft Office Suite.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk
....Read more...
Type: Contract Location: Cambridge, England
Salary / Rate: £18.06 - £20.31 per hour
Posted: 2024-07-22 13:05:42
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Job title: Repairs Assistant Location of the job: Ashford Contract type: Full time role Weekly hours: 37 Working hours and breaks: Office based Start date: ASAP Salary: £14.36 Job Summary: We are seeking a dedicated and organised Repairs Assistant to join our Responsive Repairs and Planned Maintenance Team.
The successful candidate will provide administrative and telephone support, resolve general inquiries using housing policy knowledge, and contribute to a customer-focused service that ensures positive outcomes for tenants within the Council's policy and budget.
Key Responsibilities:
Tenant Support: Meet or exceed tenant and customer expectations for advice and property repairs in accordance with agreed policies.
Team Collaboration: Work closely with Repairs Inspectors and the Planned Maintenance Team to ensure excellent customer service for all tenants.
Communication: Provide telephone support to manage queries efficiently and professionally.
Inquiry Resolution: Resolve a high percentage of general inquiries using information systems and housing policy knowledge.
Record Keeping: Ensure all communications with tenants are recorded accurately to aid effective coordination and communication within the team.
Contractor Liaison: Support effective liaison with contractors and other partners as required.
Administrative Tasks: Handle routine correspondence, raise repair jobs, issue accurate repair orders and inspections, authorize and process contractor variation orders and invoices, and administer contractor work completion and customer satisfaction data.
General Support: Provide general administrative support as required.
Essential Requirements:
Education: GCSE grade C or above (or equivalent).
Experience: At least one year of experience in a role involving direct interaction with the general public or customers.
Skills:
Excellent listening and communication skills.
Proficient computer skills, including data entry and MS Office.
Strong numeracy skills and ability to keep accurate records.
Ability to produce simple letters and correspondence.
Personal Attributes:
Initiative and a methodical approach to work.
Flexibility in attitude and manner to handle various people and service situations.
Desirable Requirements:
Qualification: NVQ Customer Service Level 2.
Experience: Previous experience in a building maintenance or construction-related environment.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Adam at Service Care Solutions on 01772 208 966 or send an E-Mail to Adam.Pearce@servicecare.org.uk
....Read more...
Type: Contract Location: Ashford, England
Salary / Rate: Up to £14.36 per annum
Posted: 2024-07-22 12:57:30
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Job Title: Guest Services Manager -NIGHT SHIFTJob location: DresdenSalary: €29700Start: ASAPDo you love working nights and working in hotels?Do you like interaction with guests and are always happy to assist them even in the early morning hours greeting them with a big smile??Then this might be a great opportunity for you!So what does a Guest Services Manager Nights do?
Providing a warm ‘Welcome’ to guests and new employees will be at the heart of what you doYou will be the Manager on duty in charge of the entire hotel during the night shiftYou’ll need to make sure your Team Members are in the right place at the right time and you will take coaching and development of your team seriouslyYou’ll be the person that Team Members look to when they need guidance, so you will need to be nurturing and cool under pressureWant some variety?No day (or night!) is the same in our hotels, even on the night shift.You could be checking guests in and out on reception, serving behind the bar (so you will need to be 18 or over), cooking food in the kitchen ready for breakfast service or for our 24hrs F&B MenuYou will undertake night audits and corridor checks to make sure everyone in our hotels are safe and well looked after through the nightYou will support the Hotel Operations Manager in achieving Company’ purpose of creating a rewarding place to work and a great experience for our guests, so continuous improvement across the hotel will be important.You need to speak fluent English and German!
....Read more...
Type: Permanent Location: Dresden, Sachsen, Germany
Start: ASAP
Duration: /
Salary / Rate: €29.7k per year + .
Posted: 2024-07-22 12:54:59
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Customer Service Advisor - Wigan - Full-Time; 40 hours per week
On -Street Notice Processing/CCTV - Wigan - £23,795.20 per annum
Do you have customer service experience?
Are you a good communicator?
An exciting opening has arisen for a Customer Service Advisor to join our friendly team based in the customer service centre in Wigan.
If you thrive in a fast-paced atmosphere, are organised, and have an eye for detail, then this role is made for you! We are passionate about the service provided and most of all take pride in our people.
We are looking for an excellent team player with great communication skills who thrives under pressure and with the aptitude to multi-task.
Could this be you?
What will you do
Answering customer enquiries via telephone and email in line with APCOA service level standards (training provided)
Use knowledge of processes, laws, and policies to advise customers.
Undertake clerical tasks in line with KPIs and within SLAs.
(This list is not exhaustive and is subject to variation as the contract requires)
What will you bring
Customer service experience
Interpersonal skills, with the knack to build positive working relations.
Competence to prioritise work, multi- task and maintain organisation.
Uses initiative, looks for positive outcomes.
Self motivated with a pro-active nature
Positive behaviours with colleagues and customers.
Excellent problem solving skills.
Punctual and reliable.
Knowledge of excel.
What is on offer
40 hours per week
Full uniform
Training and development
Company Pension
Employee Discount Scheme
Once monthly free staff lunch
Free parking
Working hours and conditions:
Monday to Friday 0900-1700.
30-minute lunch break, plus 15-minute morning and afternoon break allowance.
Does this opening sounds like a fit for you?
Apply now and a member of the APCOA recruitment team will be in touch with you.
APCOA is a fair place to work regardless of age, race, gender or level in the business.
Offering a exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Wigan,England
Start: 22/07/2024
Salary / Rate: £23,795.20 per annum
Posted: 2024-07-22 10:16:03
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Civil Enforcement Officer - Walsall - Part time - 32 Hours - £11.71 per hour - £19,485.44 per annum
Full Clean UK Driving Licence ESSENTIAL
Would you enjoy working outdoors?
Do you have good communication skills?
Do you want to make a difference in your local area?
Civil Enforcement Officers walk a beat around an assigned area to ensure the neighborhood stays safe and clean.
What will your duties be?:
- To enforce on-street permitted parking policies and issue Penalty Charge Notices (PCN's) to vehicles in breach of these codes.
- To record, report and take appropriate action on any defects found in street furniture, including signs and road markings, or any suspect vehicles in accordance with local procedure.
- To represent the Company and the Council by promoting good public relation and providing advice and knowledge concerning parking related matters.
- To use your radio and Hand-Held Computer Terminal (HHCT) equipment in a proper manner in accordance with practices.
- To attend when needed judgment hearings to give endorsing information in connection with contested PCNs
- To report all issues and PEN's issued to your supervisor at the end of each shift.
What you will bring?
- Good written and spoken English
- Excellent customer service skills
- A willingness to work outside in all weather conditions
- A smart and professional attitude
You will be working shifts; 4 days out of 7, Monday to Sunday, between 07:00 and 22:00 as per rota.
Our Civil Enforcement Officers are an important part of the local area.
You will be in charge of ensuring that all drivers follow parking rules on public streets and in car parks.
You will be making sure emergency vehicle access is not blocked and the road is safe for all members of the public!
In return for your hard work, we are offering:
20 days annual leave plus 8 bank holidays (P/T With be Pro rata)
Pension scheme
Uniform provided.
Employee of the Month Award scheme
Discount scheme
Credit for loyal worker's scheme
Training prospects
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer a exciting work atmosphere where successes are shared.
With challenging projects and an atmosphere of fostering and support.
Staff have the training prospects to fulfil their potential. ....Read more...
Type: Permanent Location: Walsall,England
Start: 22/07/2024
Salary / Rate: £19,485.44 per annum
Posted: 2024-07-22 08:57:03
