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Role: IT Support Technician (2nd Line)
Location: Bournemouth
Salary: Up to £33,000
Holt Recruitment is working with a fulfilment company in Bournemouth.
They are looking for an IT Support Technician (2nd line) to join the company on a full-time, permanent basis.
Benefits/Package:
- 20 days holiday + Bank Holidays, rising with length of service
- Health Cash Plan (after probationary period)
- Birthday off
- Free onsite parking
- Partner Discounts
- Company events
Whats the role?
As an IT Support Technician (2nd Line), you will be working in a multi-tasking, busy environment, turning technical terms into something user-friendly.
This will be based between two sites.
What will you be doing?
- Provide 2nd line application support to our client's bespoke system
- Investigate, test, and escalate any defects.
- Manage all aspects of their ticket system.
- Work with the development and ops teams.
- Delivering high customer service.
- Liaising with other departments to deliver updates and relevant IT news.
What do you need as an IT Support Technician (2nd Line) in Bournemouth?
- SQL or MySQL, any PHP
- Knowledge of cloud-based technologies.
- The desire to learn new technologies.
- Experience using Jira Service Desk or equivalent ticketing system.
- Time management and ability to prioritise workload.
- Experience working with bespoke enterprise applications.
- Great with Office 365
- Strong technical, communication, and interpersonal skills.
- Strong organisational skills.
- Excellent written and spoken English.
What is the next step?
If you believe this is the right role for you, click 'Apply' or give us a call, and one of our team members will be happy to discuss this IT support Technician (2nd Line) role in Bournemouth.
Job ID Number: 78554
Division: Commercial Division
Job Role: IT Support Technician (2nd Line)
Location: Bournemouth ....Read more...
Type: Permanent Location: Bournemouth,England
Start: 10/04/2025
Salary / Rate: £33000 per annum
Posted: 2025-04-10 12:45:04
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JOB DESCRIPTION
Provides total support to the users of SAP application system and ancillary software tools, including package installation, configuration, enhancements & process improvements, problem resolution, training and education, report development.
The position focuses on a specific functional area(s) of the company, which in this case is Production Planning/Detailed Scheduling (PP/DS) and Integrated Business Planning (IBP).
The scope of responsibility is for Tremco American operations all businesses and all locations.
Nurtures and insures the successful use of the application systems tools.
Essential Duties and Responsibilities:
Provides overall direction in the implementation of new SAP modules and new releases of the SAP application software, as well as related 3rd party software tools. Provides 2nd level help desk support.
Trains and assists users in the use of SAP business application software.
Prepares training materials, schedules, and conducts application system training as needed.
Audience may be other IT staff or end-user staff.
Performs cost vs.
benefit analysis to determine rational for application system development and enhancements. Acts as liaison to the software vendors and other users of the software.
Is actively involved in software and/or functional user groups users. Performs systems analysis, design, configuration, and programming tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc. Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes. Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc.
Performs thorough testing of all new and revised system functions and reporting.
Performs quality assurance reviews of procedural documentation and training materials. Acts as a team leader or group leader for projects / tasks established within a functional area, such as: sales & distribution, finance & accounting, or manufacturing.
Organizes and leads various user group forums to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users within a given functional area of the business operation.
Additional Job Functions:
Project management task and administration.
Maintains work plans, tracks effort and progress vs.
plan for small to medium scale projects and provides appropriate status information regarding projects. Coordinates / directs the activities of project teams to accomplish the goals of a project.
Team members may be other IT staff, as well as end-user staff. Supervises contract consultants, programmers, and part-time clerical assistance, as needed. Technical.
Provides secondary support for the technical hardware and communications platforms used to support application systems: would include log in's, printing, security, etc.
Would act as a liaison between end-users and the IT technical group. Note: Other duties may be assigned, as required.
Education and/or Experience:
Formal Education Required: College or University degree is preferred.
SAP Certification in related discipline or equivalent training.
Practical Work Experience Required:
5+ years' experience in Production Planning & Detailed Scheduling (PP/DS) and the Integrated Business Planning (IBP) modules 4+ years SAP implementation experience. S4 Hana experience preferred 3+ Years SAP Super User in discipline related to PP/DS module 3+ Years of supporting related PP and Material Master data including managing data and mass loads / changes Experience with SAP IBP - Integrated Business Planning Experience with SAP Digital Manufacturing is a plus Understanding of ABAP and debugging skills are a plus Strong customer service skills and orientation.
High degree of flexibility in interface with customers / constituents.
2 years experience in project management skills. Ability to distinguish, learn and accept differences in business and end-user requirements. Ability to learn and expand technical knowledge and interpersonal skills. Highly organized with effective and cycle time sensitive time management and project management skills. Read, write, and communicate fluently in English. Note: some of the experiences and time frames may overlap.
Special Knowledge and Skill:
General knowledge and understanding of business operations. In-depth knowledge of a specific functional area of business operations (manufacturing, finance & accounting, sales & distribution, etc.).
In depth knowledge of the SAP application software, including its functions & capabilities, configuration, reporting and support requirements. Proficiency in analysis, design, and testing techniques. Good project management skills, including planning, methodologies, time tracking, leadership, etc. Good communication skills. Working knowledge of the following computing platforms: Microsoft Office, Sharepoint. Knowledge of test tools such as Panaya or HP ALM. Basic understanding of IT communications networks.
Computer Skills:
Must be highly skilled in the use of personal computers.
This includes, PC operation, printing, file management, and the ability to use Office 365 tools and functionality.
Working knowledge of the following databases: Primary focus on S4 Hana, Oracle, and other cloud-based applications.
Basic understanding of IT communications networks.
Certificates, Licenses, Registrations:
SAP or other Certifications would be an asset.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-04-09 15:12:00
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JOB DESCRIPTION
Provides total support to the users of SAP application system and ancillary software tools, including package installation, configuration, enhancements & process improvements, problem resolution, training and education, report development.
The position focuses on a specific functional area(s) of the company, which in this case is Production Planning/Detailed Scheduling (PP/DS) and Integrated Business Planning (IBP).
The scope of responsibility is for Tremco American operations all businesses and all locations.
Nurtures and insures the successful use of the application systems tools.
Essential Duties and Responsibilities:
Provides overall direction in the implementation of new SAP modules and new releases of the SAP application software, as well as related 3rd party software tools. Provides 2nd level help desk support.
Trains and assists users in the use of SAP business application software.
Prepares training materials, schedules, and conducts application system training as needed.
Audience may be other IT staff or end-user staff.
Performs cost vs.
benefit analysis to determine rational for application system development and enhancements. Acts as liaison to the software vendors and other users of the software.
Is actively involved in software and/or functional user groups users. Performs systems analysis, design, configuration, and programming tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc. Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes. Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc.
Performs thorough testing of all new and revised system functions and reporting.
Performs quality assurance reviews of procedural documentation and training materials. Acts as a team leader or group leader for projects / tasks established within a functional area, such as: sales & distribution, finance & accounting, or manufacturing.
Organizes and leads various user group forums to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users within a given functional area of the business operation.
Additional Job Functions:
Project management task and administration.
Maintains work plans, tracks effort and progress vs.
plan for small to medium scale projects and provides appropriate status information regarding projects. Coordinates / directs the activities of project teams to accomplish the goals of a project.
Team members may be other IT staff, as well as end-user staff. Supervises contract consultants, programmers, and part-time clerical assistance, as needed. Technical.
Provides secondary support for the technical hardware and communications platforms used to support application systems: would include log in's, printing, security, etc.
Would act as a liaison between end-users and the IT technical group. Note: Other duties may be assigned, as required.
Education and/or Experience:
Formal Education Required: College or University degree is preferred.
SAP Certification in related discipline or equivalent training.
Practical Work Experience Required:
5+ years' experience in Production Planning & Detailed Scheduling (PP/DS) and the Integrated Business Planning (IBP) modules 4+ years SAP implementation experience. S4 Hana experience preferred 3+ Years SAP Super User in discipline related to PP/DS module 3+ Years of supporting related PP and Material Master data including managing data and mass loads / changes Experience with SAP IBP - Integrated Business Planning Experience with SAP Digital Manufacturing is a plus Understanding of ABAP and debugging skills are a plus Strong customer service skills and orientation.
High degree of flexibility in interface with customers / constituents.
2 years experience in project management skills. Ability to distinguish, learn and accept differences in business and end-user requirements. Ability to learn and expand technical knowledge and interpersonal skills. Highly organized with effective and cycle time sensitive time management and project management skills. Read, write, and communicate fluently in English. Note: some of the experiences and time frames may overlap.
Special Knowledge and Skill:
General knowledge and understanding of business operations. In-depth knowledge of a specific functional area of business operations (manufacturing, finance & accounting, sales & distribution, etc.).
In depth knowledge of the SAP application software, including its functions & capabilities, configuration, reporting and support requirements. Proficiency in analysis, design, and testing techniques. Good project management skills, including planning, methodologies, time tracking, leadership, etc. Good communication skills. Working knowledge of the following computing platforms: Microsoft Office, Sharepoint. Knowledge of test tools such as Panaya or HP ALM. Basic understanding of IT communications networks.
Computer Skills:
Must be highly skilled in the use of personal computers.
This includes, PC operation, printing, file management, and the ability to use Office 365 tools and functionality.
Working knowledge of the following databases: Primary focus on S4 Hana, Oracle, and other cloud-based applications.
Basic understanding of IT communications networks.
Certificates, Licenses, Registrations:
SAP or other Certifications would be an asset.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-04-09 15:11:16
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Position: Field Service Engineer (Ships Engines & Generators)
Job ID: 2190/45
Location: Home Based - Anywhere across the UK
Rate/Salary: £38,000 Plus Comfortable Overtime (£60,000+)
Type: Permanent, Full Time
Benefits: Good Benefits
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Shipping & Energy and Aerospace sectors.
We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The below job description will outline this position of: Field Service Engineer
You can come from: Marine Engine Field Service Engineers Looking For A New Job OR Seagoing Engineers - 3rd, 2nd, Sole and Chief Engineers looking for land based work OR Power Station Engineers Working On The Generators OR Shipyard Engineers Looking For A New Challenge OR Workshop Engineers With Experience Of Engine Overhauls.
Typically, this person will join a recognised professional and committed team that supports the maritime industry.
This position (Full OEM Training Is Provided As Part Of The Role) as the Field Service Engineer will see you responsible for installing, commissioning, servicing, maintaining, overhauling, or troubleshooting 2 or 4-stroke marine, traction, and power generation engines.
HSB Technical’s client is a very established and well-regarded business entity.
Duties and responsibilities of the Field Service Engineer:
Assist and/or be responsible for work tasks covering installation, commission, service, maintenance, overhaul or troubleshooting
Be able to carry out maintenance and repair of 2 and 4-stroke engines / associated systems
Support customers with and implement the field maintenance procedures on the engines
Carry out performance tests, troubleshoot, and root cause analysis
Work with engine automation and mechanical systems, providing support to Customers within guidelines set out by the company
Implemented tasks as part of the maintenance of engines
On-site customer operational support in all stages of the project
Support the implementation of HSE standards in maintenance activities
Identify any spare part requirements for maintenance
Detailed report writing
Qualifications and requirements for the Field Service Engineer:
Full Driving Licence
Passport
Maritime OR Traction OR Power Generation on 2 / 4 Stroke Engines
This vacancy is being advertised by HSB Technical, who have been appointed to act as the recruitment consultancy for this role. ....Read more...
Type: Permanent Location: Regional, England
Start: Immediate
Duration:
Salary / Rate: £36000 - £38000 Per Annum Plus generous overtime (£60,000+) and good company benefits.
Posted: 2025-04-09 10:28:06
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JOB DESCRIPTION
General Purpose of the Job:
Provides total support to the users of SAP application system and ancillary software tools, including package installation, configuration, enhancements & process improvements, problem resolution, training and education, report development.
The position focuses on a specific functional area(s) of the company, which in this case is Production Planning/Detailed Scheduling (PP/DS) and Integrated Business Planning (IBP).
The scope of responsibility is for Tremco American operations all businesses and all locations.
Nurtures and insures the successful use of the application systems tools.
Essential Duties and Responsibilities:
Provides overall direction in the implementation of new SAP modules and new releases of the SAP application software, as well as related 3rd party software tools. Provides 2nd level help desk support.
Trains and assists users in the use of SAP business application software.
Prepares training materials, schedules, and conducts application system training as needed.
Audience may be other IT staff or end-user staff.
Performs cost vs.
benefit analysis to determine rational for application system development and enhancements. Acts as liaison to the software vendors and other users of the software.
Is actively involved in software and/or functional user groups users. Performs systems analysis, design, configuration, and programming tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc. Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes. Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc.
Performs thorough testing of all new and revised system functions and reporting.
Performs quality assurance reviews of procedural documentation and training materials. Acts as a team leader or group leader for projects / tasks established within a functional area, such as: sales & distribution, finance & accounting, or manufacturing.
Organizes and leads various user group forums to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users within a given functional area of the business operation.
Additional Job Functions:
Project management task and administration.
Maintains work plans, tracks effort and progress vs.
plan for small to medium scale projects and provides appropriate status information regarding projects. Coordinates / directs the activities of project teams to accomplish the goals of a project.
Team members may be other IT staff, as well as end-user staff. Supervises contract consultants, programmers, and part-time clerical assistance, as needed. Technical.
Provides secondary support for the technical hardware and communications platforms used to support application systems: would include log in's, printing, security, etc.
Would act as a liaison between end-users and the IT technical group. Note: Other duties may be assigned, as required.
Supervisory Responsibilities:
This position has no direct reports and has no hiring/firing authority.
However, may provide direction and supervision to project team members, consultants, contract programmers and temporary help, as required.
Supervision may include work assignment, quality review, training, and scheduling.
Competencies:
The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job. Analytical skills, IT technical skills, understanding of business operations, business ethics, problem solving ability, teamwork, leadership, effective communication skills, organizational skills, professionalism, commitment to quality.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Formal Education Required: College or University degree is preferred.
SAP Certification in related discipline or equivalent training.
Practical Work Experience Required:
5+ years' experience in Production Planning & Detailed Scheduling (PP/DS) and the Integrated Business Planning (IBP) modules 4+ years SAP implementation experience. S4 Hana experience preferred 3+ Years SAP Super User in discipline related to PP/DS module 3+ Years of supporting related PP and Material Master data including managing data and mass loads / changes Experience with SAP IBP - Integrated Business Planning Experience with SAP Digital Manufacturing is a plus Understanding of ABAP and debugging skills are a plus Strong customer service skills and orientation.
High degree of flexibility in interface with customers / constituents.
2 years experience in project management skills. Ability to distinguish, learn and accept differences in business and end-user requirements. Ability to learn and expand technical knowledge and interpersonal skills. Highly organized with effective and cycle time sensitive time management and project management skills. Read, write, and communicate fluently in English. Note: some of the experiences and time frames may overlap.
Special Knowledge and Skill:
General knowledge and understanding of business operations. In-depth knowledge of a specific functional area of business operations (manufacturing, finance & accounting, sales & distribution, etc.).
In depth knowledge of the SAP application software, including its functions & capabilities, configuration, reporting and support requirements. Proficiency in analysis, design, and testing techniques. Good project management skills, including planning, methodologies, time tracking, leadership, etc. Good communication skills. Working knowledge of the following computing platforms: Microsoft Office, Sharepoint. Knowledge of test tools such as Panaya or HP ALM. Basic understanding of IT communications networks.
Analytical Abilities: Requires a high level of analytical ability and creativity to develop effective and cost-efficient business solutions, through the deployment of IT.
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Must be able to read, write and communicate fluently in English.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
Must be highly skilled in the use of personal computers.
This includes, PC operation, printing, file management, and the ability to use Office 365 tools and functionality.
Working knowledge of the following databases: Primary focus on S4 Hana, Oracle, and other cloud-based applications.
Basic understanding of IT communications networks.
Certificates, Licenses, Registrations:
SAP or other Certifications would be an asset.
Other Qualifications:
Must be available for meetings between 8:30 to 16:30 USA Eastern Standard Time.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to operate a computer and telephone keyboard.
Employee will also be required to view a computer screen on a regular basis.
(80 - 100%) Sitting at desk or conference table (90 - 100%). Some travel and overnight travel are required to regional offices and plant locations.
(0-25%)
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Work remotely 90% of the time; may be called in to corporate office from time to time for project meetings. Occasional visits to manufacturing plants, including office areas and shop floor.
(0 - 25%) Some overtime, night work and/or weekend work required, related to project work, problem resolution or major IT upgrades (0-20%). Eye strain could be a problem due to extensive use of a computer monitor.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-04-05 15:12:06
-
JOB DESCRIPTION
General Purpose of the Job:
Provides total support to the users of SAP application system and ancillary software tools, including package installation, configuration, enhancements & process improvements, problem resolution, training and education, report development.
The position focuses on a specific functional area(s) of the company, which in this case is Production Planning/Detailed Scheduling (PP/DS) and Integrated Business Planning (IBP).
The scope of responsibility is for Tremco American operations all businesses and all locations.
Nurtures and insures the successful use of the application systems tools.
Essential Duties and Responsibilities:
Provides overall direction in the implementation of new SAP modules and new releases of the SAP application software, as well as related 3rd party software tools. Provides 2nd level help desk support.
Trains and assists users in the use of SAP business application software.
Prepares training materials, schedules, and conducts application system training as needed.
Audience may be other IT staff or end-user staff.
Performs cost vs.
benefit analysis to determine rational for application system development and enhancements. Acts as liaison to the software vendors and other users of the software.
Is actively involved in software and/or functional user groups users. Performs systems analysis, design, configuration, and programming tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc. Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes. Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc.
Performs thorough testing of all new and revised system functions and reporting.
Performs quality assurance reviews of procedural documentation and training materials. Acts as a team leader or group leader for projects / tasks established within a functional area, such as: sales & distribution, finance & accounting, or manufacturing.
Organizes and leads various user group forums to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users within a given functional area of the business operation.
Additional Job Functions:
Project management task and administration.
Maintains work plans, tracks effort and progress vs.
plan for small to medium scale projects and provides appropriate status information regarding projects. Coordinates / directs the activities of project teams to accomplish the goals of a project.
Team members may be other IT staff, as well as end-user staff. Supervises contract consultants, programmers, and part-time clerical assistance, as needed. Technical.
Provides secondary support for the technical hardware and communications platforms used to support application systems: would include log in's, printing, security, etc.
Would act as a liaison between end-users and the IT technical group. Note: Other duties may be assigned, as required.
Supervisory Responsibilities:
This position has no direct reports and has no hiring/firing authority.
However, may provide direction and supervision to project team members, consultants, contract programmers and temporary help, as required.
Supervision may include work assignment, quality review, training, and scheduling.
Competencies:
The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job. Analytical skills, IT technical skills, understanding of business operations, business ethics, problem solving ability, teamwork, leadership, effective communication skills, organizational skills, professionalism, commitment to quality.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Formal Education Required: College or University degree is preferred.
SAP Certification in related discipline or equivalent training.
Practical Work Experience Required:
5+ years' experience in Production Planning & Detailed Scheduling (PP/DS) and the Integrated Business Planning (IBP) modules 4+ years SAP implementation experience. S4 Hana experience preferred 3+ Years SAP Super User in discipline related to PP/DS module 3+ Years of supporting related PP and Material Master data including managing data and mass loads / changes Experience with SAP IBP - Integrated Business Planning Experience with SAP Digital Manufacturing is a plus Understanding of ABAP and debugging skills are a plus Strong customer service skills and orientation.
High degree of flexibility in interface with customers / constituents.
2 years experience in project management skills. Ability to distinguish, learn and accept differences in business and end-user requirements. Ability to learn and expand technical knowledge and interpersonal skills. Highly organized with effective and cycle time sensitive time management and project management skills. Read, write, and communicate fluently in English. Note: some of the experiences and time frames may overlap.
Special Knowledge and Skill:
General knowledge and understanding of business operations. In-depth knowledge of a specific functional area of business operations (manufacturing, finance & accounting, sales & distribution, etc.).
In depth knowledge of the SAP application software, including its functions & capabilities, configuration, reporting and support requirements. Proficiency in analysis, design, and testing techniques. Good project management skills, including planning, methodologies, time tracking, leadership, etc. Good communication skills. Working knowledge of the following computing platforms: Microsoft Office, Sharepoint. Knowledge of test tools such as Panaya or HP ALM. Basic understanding of IT communications networks.
Analytical Abilities: Requires a high level of analytical ability and creativity to develop effective and cost-efficient business solutions, through the deployment of IT.
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Must be able to read, write and communicate fluently in English.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
Must be highly skilled in the use of personal computers.
This includes, PC operation, printing, file management, and the ability to use Office 365 tools and functionality.
Working knowledge of the following databases: Primary focus on S4 Hana, Oracle, and other cloud-based applications.
Basic understanding of IT communications networks.
Certificates, Licenses, Registrations:
SAP or other Certifications would be an asset.
Other Qualifications:
Must be available for meetings between 8:30 to 16:30 USA Eastern Standard Time.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to operate a computer and telephone keyboard.
Employee will also be required to view a computer screen on a regular basis.
(80 - 100%) Sitting at desk or conference table (90 - 100%). Some travel and overnight travel are required to regional offices and plant locations.
(0-25%)
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Work remotely 90% of the time; may be called in to corporate office from time to time for project meetings. Occasional visits to manufacturing plants, including office areas and shop floor.
(0 - 25%) Some overtime, night work and/or weekend work required, related to project work, problem resolution or major IT upgrades (0-20%). Eye strain could be a problem due to extensive use of a computer monitor.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-04-05 15:11:34
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Service Operations Manager
Location:- Hybrid working, Manchester Office 3 days a week.
Salary:- to £60k + Bens
Environment:- Network Operations, 1st and 2nd line Faults, ITIL, Trouble Ticketing, Change Management, Incident Management, Problem Management, Escalations, Suppliers, Team Management (20 staff), SLA's, CAB, IP, Unified Comms, CX, Network Security, SalesForce.
An exciting opportunity has arisen for an experienced Service Operations Manager with ideally MSP experiences to join this busy Operations Team.
The role is days based but would be looking after a team of 20 or so Operations Technicians that are supporting customer networks and operations on a 24/7 basis.
The role includes managing and developing the team as well as owning the process for all escalation, change, problem and incident management.
You would have strong customer service experiences with a focus on delivering a seamless service.
The ideal candidate would be used to working in a demanding Service Ops, SOC, NOC, or Service Desk team that can lead and develop their staff to succeed and improve the whole customer contractual experiences.
Apply now for full details.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk ....Read more...
Type: Permanent Location: Manchester, England
Salary / Rate: £55000 - £60000 per annum + + Bens
Posted: 2025-03-31 19:34:06
-
JOB DESCRIPTION
Essential Functions:
On-boarding new sales hires. Becoming a CP/CSP facilitator. Development of sales training tasks within TMs for the first two years in supporting the AM. There will be required travel dates for every rookie TM from the start in Week 6 through their 2nd year from sell date. Tool 13A to be filled out after every field ride and reviewed live with TM and AM. Responsible for utilizing Brainshark Platform to improve selling skills as well as administrative tasks. Salesforce Training and Development and inspect utilization of the Salesforce platform.
Minimum Requirements
5 years related experience or equivalent combination of education and experience.
Knowledge of multimedia and audio-visual equipment required.
Extensive experience developing and delivering sales training programs.
Excellent stand-up training platform delivery skills.
Preferred Requirements
Bachelor's degree in business or related field.
Four years of experience in a Stonhard sales territory, along with demonstrated success in sales. Strong presentation and communication skills Training and development experience a plus. Superb listening, writing, and coaching skills.
Ability to work independently with teams.
Strong project management skills.
Physical Requirements
While performing the duties of this position, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.
The employee is frequently required to stand, walk and reach with hands and arms.
The employee is occasionally required to sit; stoop, kneel, crouch, or crawl.
This position requires minimal physical activity but does require computer usage.
75% travel. Apply for this ad Online! ....Read more...
Type: Permanent Location: Atlanta, Georgia
Posted: 2025-03-28 14:11:00
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JOB DESCRIPTION
Essential Functions:
On-boarding new sales hires. Becoming a CP/CSP facilitator. Development of sales training tasks within TMs for the first two years in supporting the AM. There will be required travel dates for every rookie TM from the start in Week 6 through their 2nd year from sell date. Tool 13A to be filled out after every field ride and reviewed live with TM and AM. Responsible for utilizing Brainshark Platform to improve selling skills as well as administrative tasks. Salesforce Training and Development and inspect utilization of the Salesforce platform.
Minimum Requirements
5 years related experience or equivalent combination of education and experience.
Knowledge of multimedia and audio-visual equipment required.
Extensive experience developing and delivering sales training programs.
Excellent stand-up training platform delivery skills.
Preferred Requirements
Bachelor's degree in business or related field.
Four years of experience in a Stonhard sales territory, along with demonstrated success in sales. Strong presentation and communication skills Training and development experience a plus. Superb listening, writing, and coaching skills.
Ability to work independently with teams.
Strong project management skills.
Physical Requirements
While performing the duties of this position, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.
The employee is frequently required to stand, walk and reach with hands and arms.
The employee is occasionally required to sit; stoop, kneel, crouch, or crawl.
This position requires minimal physical activity but does require computer usage.
75% travel. Apply for this ad Online! ....Read more...
Type: Permanent Location: Atlanta, Georgia
Posted: 2025-03-28 14:10:43
