-
About the Role
Enfield Council is looking for an experienced Assessment Officer to join our dynamic Financial Assessment and Income & Debt team.
This pivotal role involves delivering a high-quality, customer-focused financial assessment and collection service across the Assessment Hub.
As a member of a pooled resource team, you will be responsible for assessing income-related benefits, managing complex enquiries, engaging with vulnerable customers, and supporting process improvements and automation within the team.
This is a fantastic opportunity for someone who is adaptable, detail-oriented, and committed to delivering efficient public services.
Key Responsibilities
Accurately process income-related claims and assess financial circumstances in line with legislation and council policy
Communicate effectively with a wide range of customers and stakeholders, both verbally and in writing
Provide guidance and technical advice to residents on financial assessments and collection services
Maintain accurate records and support the delivery of service improvements
Collaborate with managers and other teams to ensure a seamless, integrated service
Contribute to projects and continuous service development within the Assessment Hub
What We're Looking For
Essential:
Proven experience in financial assessments or income collection services
Ability to work as part of a flexible, multi-skilled team
Excellent customer service skills with the ability to manage sensitive conversations
Strong IT skills and the ability to quickly learn new systems
Good written and verbal communication skills
Commitment to continuous professional development
Desirable:
Knowledge of local authority benefits systems and welfare legislation
Relevant qualification in business administration or local government services
Why Work With Us?
Be part of a team that's central to ensuring fair access to financial support across Enfield
Opportunity to influence service delivery and contribute to innovation
Gain experience in a large, forward-thinking local authority
Hybrid working options available (subject to service needs)
....Read more...
Type: Contract Location: Enfield, England
Salary / Rate: £15 - £17 per hour
Posted: 2025-05-09 11:17:55
-
We are looking for someone with Customer Service/Contact Centre experience to sit within the Contact Centre service, this service takes all front line calls across around 15 different services, so the candidate needs to be experienced in lots of telephone work, have good/excellent ICT knowledge as there is a lot of back of systems, ability to deal with difficult customers, ability to work to timescales and under pressure at times.
Responsibilities
Deal courteously and responsively with enquires or requests from service users for assistance on any question that may raise, and aim to resolve the maximum number of enquires at the first point of contact.
Respond to customer correspondence.
Process contacts recording information.
Answer incoming calls promptly and make the required connection.
Liaise with colleagues in other teams and departments to resolve customer contacts.
Where necessary liaise with service providers to fulfil a customer contact.
Maintain and enhance the commitment to customer care and quality of service standards.
Seek out answers to enquiries which have not been asked before or are of an unusual /infrequent nature.
Resolve complex service coordination issues with back office teams, service providers and partner organisations.
Assist with the implementation of new services or the development of existing ones in the Contact Centre, testing scripts and CRM processes and then piloting the resultant new enquiries and service requests, under the leadership of the Contact Centre Projects, Strategy and Performance Officer.
Duties:
Undertake the administrative and banking functions of the contact centre, including filing, scanning and photocopying.
Processing payments, including cheques and credit/debit cards, complying with the appropriate procedures.
Effective use of the relevant Contact Centre CRM systems.
Retrieval and provision of accurate data concerning services in response to customer requests.
Provide information and advice to customers based on information not available on the CRM system.
Undertake fulfilment activities to ensure services are effectively delivered post customer contact.
Effectively respond to customer correspondence in accordance with service standards responding to written customer enquiries.
Effectively control and manage calls and visits to the contact centre.
Investigate customer complaints and queries
Knowledge
Knowledge of how local Authorities operate and the services provided.
Experience of working in a customer-centred environment dealing with customer enquires.
Sound Experience of the CRM system and other ICT systems such as MS Office and Databases/ keyboard skills.
Well developed customer service and communication skills (e.g.
listening and questioning)
Demonstrable organizational skills and the ability to organise and prioritise work.
Ability to take ownership of work and fulfill agreed commitments.
Ability to think about alternative ways of doing things.
Knowledge and understanding of supporting legislation and current best practice.
Abilities
Ability to speak with confidence and accuracy.
Ability to choose the right kind of vocabulary for the situation in hand.
Ability to listen to customers and understand their needs.
Ability to tailor your approach to each conversation appropriate to the customer.
Required
3 GCSE's (including English) (or) Relevant Vocational qualification and a level of competency equivalent to NVQ level II in Customer Care.
If interested, please submit CV and call Varsha on 02036913890 between 9am to 5 pm (Mon-Fri)
....Read more...
Type: Contract Location: Bexleyheath, England
Salary / Rate: £12.30 - £13 per hour
Posted: 2025-04-30 23:35:03
-
Duties and Responsibilities
1) To ensure that residents of Cardiff are compliant with waste service provisions.
2) To encourage correct waste presentation and increase recycling performance through education and enforcement.
3) To investigate incorrect presentation and storage waste as per County policy.
Actively investigating instances of waste storage, incorrect presentation of waste and deposits of waste on the adopted highway
4) Conduct LEQ patrols for offences of dog control orders, abandoned shopping trollies and littering.
5) Make decisions on enforcement actions based on evidence, such as issuing Issue formal notices, fixed penalty notices and compiling prosecution cases against offenders and present evidence in court when necessary.
Job Specific Principle Duties:
a) Enforcement of Environmental Legislation: The officer is responsible for enforcing laws related to incorrect waste presentation and storage of waste, littering, dog controls, AST and other environmental offenses.
This includes issuing formal notices, fixed penalty notices and taking legal action when necessary.
b) Investigation and Reporting: The role involves investigating complaints and incidents related to environmental issues.
The officer must gather evidence, accurately record on document management system, prepare reports, and present findings to support enforcement actions.
c) Community Engagement: The officer works closely with the community to raise awareness about environmental issues and promote good practices.
This includes organising and participating in community clean-up events and educational campaigns.
d) Collaboration with Other Agencies: The officer collaborates with other local authorities, police, and environmental agencies to address environmental problems and ensure compliance with regulations.
e) Monitoring and Inspection: Regular monitoring and inspection of public areas to identify and address environmental issues are key duties.
The officer must ensure that public spaces are clean, safe, and well-maintained.
f) Administrative Duties: The role also includes various administrative tasks such as maintaining records, preparing reports, and managing correspondence related to enforcement activities.
Work Demands:
6) The job is subject to daily interruptions but rarely requires switching to different tasks.
7) Regularly interact with customers, community groups, landowners, businesses, other departments, and external organisations
8) Handle complex and contentious issues, such as explaining responsibilities for fly-tipped waste on private land and conducting interviews under caution Physical Demands / Working Conditions
9) The role involves physical activities such as bending, lifting, and walking during patrols.
10) Work is conducted both outdoors and in the office, with exposure to disagreeable conditions such as hazardous waste and adverse weather.
Work Context:
Monitor adopted highway including domestic and commercial dwellings to ensure compliance with rules, policies, and relevant laws, such as correct waste storage, presentation, and duty of care.
Educate the public and businesses on their responsibility for proper waste disposal, including using waste and recycling services.
Enforce compliance when necessary.
Use various media to engage with citizens, distribute educational materials, and conduct outreach to promote correct waste and recycling practices.
Support campaigns focused on waste reduction and recycling encouragement.
Investigate improper waste storage, abandoned shopping trolleys, litter, and dog control orders.
This involves inspecting waste for evidence and addressing duty of care violations, waste presentation, and accumulation on properties.
Issuing on-the-spot fixed penalty notices for Local Environmental Quality ZERO tolerance offences, including waste offences, littering, PSPO dog control order offences, community protection notices, waste transfer notes, and fines for abandoned shopping trollies.
Assess and investigate all service-related complaints and requests.
Address customer complaints with diplomacy and tact.
Handle confrontations and manage difficult situations and conflicts, particularly during enforcement activities such as issuing penalties and notices.
Perform necessary administrative tasks using available technology to maintain accurate records for audits and prosecutions.
Preserve evidence and document notes accurately, ensuring they are uploaded and stored correctly per legal standards.
Keep all work activity records current and accurate and ensure up-to-date information on the data management system.
Provide education and engagement with residents and businesses on their responsibilities when disposing of and storing waste.
Offer information on waste provisions, collection, and storage, including how to properly segregate waste for recycling.
For example, promote the use of food caddies as a method for reducing litter and increasing recycling.
Ensure communication is appropriate to the needs of the individual.
Communicate with customers in person, by phone, and in writing to explain waste presentation and storage, addressing issues through education or enforcement.
Determine when to use education or penalties.
Ability to understand and apply the enforcement process including the ability to identify when education is appropriate and when it is time to enforce.
Evidence gathering methodical approach using mobile working document management system to produce a robust audit trail as part of investigations.
If interested, please submit CV and call Varsha on 02036913890 between 9am to 5pm (Mon to Fri) ....Read more...
Type: Contract Location: Cardiff, Wales
Salary / Rate: £12.2 - £12.21 per hour
Posted: 2025-04-29 10:11:05
-
Purpose
Provide excellent tenancy sustainment support ensuring tenancies in the private rented sector are sustained to provide safe and secure housing for our customers whilst meeting local and corporate objectives.
To provide high quality advice, lettings and tenancy sustainment service that maximises the number of homeless households who are able to move successfully into good quality, affordable private rented accommodation for clients from various services such as HOC, CYP and NRTPF.
To promote the use of the private rented sector as a viable alternative to social rented housing, in order to encourage independence, prevent homelessness, provide settled housing solutions and reduce the use of temporary accommodation.
Responsibilities
Work effectively within the private sector to increase the supply of good quality accommodation for households in housing need to meet individual and team targets.
Assess prospective customer's suitability for private rented accommodation by reviewing their housing history, making enquiries into their financial situation, and establishing whether or not they are able to meet the rent and comply with the tenancy conditions.
Undertake accompanied viewings with prospective customers and provide them with expert advice and guidance on all aspects of letting (including housing benefit and the conditions of tenancy) in order to help them make informed decisions.
Ensure all private rented sector accommodation procured is of the size, type and location required by prospective customer, complies with all health and safety & planning regulations and is in compliance with the location priority policy.
To act as the first point of contact for landlords and tenants who are experiencing difficulties in sustaining tenancies, including acting as a negotiator and or mediator between disputing parties to resolve contractual issues to ensure compliance with the legal framework to sustain tenancies.
Ensure customers are settled into their private rented sector accommodation and fully made aware local services such as doctor's surgeries, schools, police station, CAB office, dentist surgeries etc.
To understand, and keep up to date with local and national policies affected by legislation with regard to welfare reforms and housing.
Ensure all properties are maintained to a high standard investigate persistent disrepair complaints and/or to take property inventories for those properties accessing the incentive and or bond scheme.
Be responsible for ensuring all landlords and tenants comply with their respective contractual agreements.
Work effectively and efficiently with colleagues within the service, across other departments and external agencies to deliver and excellent customer focused service meeting individual, team, service and corporate targets & KPIs.
Ensure that all payments, including deposits and cash incentives are properly recorded, monitored and, where appropriate, recovered from the landlord, accommodation supplier or tenant in accordance with the contractual agreements and the financial regulations.
Deliver a stream lined high quality customer focused service ensuring telephone calls, emails, letters and complaints are fully responded to promptly and to the highest possible standard in compliance with corporate guidelines or as instructed by the service manager.
Knowledge
Excellent current knowledge of private rented sector housing market and contracts, particularly the issues affecting private rented sector customers and landlords.
A good knowledge and understanding of the government's welfare reform and its implications on the private rented sector.
Knowledge of private sector housing law, health and safety rating system and other health and safety regulations (gas , electrics and energy efficiency) and legislation relating to the letting of private sector tenancies.
Knowledge of the services provided for households who are in housing need.
General knowledge of good property standards and common building problems.
An awareness of the financial implications of decisions and an understanding of the importance of prioritising value for money.
Skills
Ability to work as part of a team and take initiative with own cases.
Ability to promote and develop effective joint working practices across services.
Ability to work with private sector partners and respond to the needs of that market as well as understanding how that fits with the requirement to meet housing need.
Commitment to the promotion of a homeless prevention approach.
Flexible, problem-solving approach to service delivery with a positive attitude to change and ability to identify opportunities and develop innovative housing solutions.
Ability to maintain databases and work effectively with IT systems.
Ability to meet performance targets and deliver positive outcomes.
Required
Must have Basic DBS.
Experience of effectively working with landlords, letting agents and other accommodation suppliers.
Experience of working with people who are homeless, at risk of homelessness, in housing need and/or living in unsatisfactory housing.
Experience of providing an excellent level of customer care and customer service in a comparable customer service environment.
Experience of working effectively with private sector landlords and/or within a homelessness context.
Experience of prioritising competing demands in a pressurised environment, recognize service priorities and manage a caseload within agreed targets.
Experience of successfully developing initiatives and schemes to provide housing opportunities for people in housing need.
....Read more...
Type: Contract Location: Lewisham, England
Salary / Rate: £18 - £19 per hour
Posted: 2025-04-28 11:49:49
-
Parking Appeals Officer
Must have good working knowledge on Parking Appeals
Key result areas/overview:
Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.
The Dimensions of this role
, To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
, To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
, To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
, To hold a Traffic and Parking Legislation knowledge and to consider appeals following 'representations' in line with legislation.
, Responsible for decision making on whether the appeal is to be accepted or rejected.
, Make suggestions for developing procedures to improve service delivery, customer focus and efficiency
, To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
, To process payments received directly at the council
, To process refunds
, To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases
The candidate we need must be an excellent communicator with previous Parking Appeals experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems.
You will be required to work 36 hours per week, Monday to Friday, usually between the hours of 8am and 5pm or 9am and 6pm.
This role of Parking Appeals officer will pay between £22.99 via umbrella
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on 0203 668 5680 and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level
*
*
*Previous Parking industry experience is essential for all parking vacancies
*
*
....Read more...
Type: Contract Location: Southwark, England
Start: ASAP
Duration: ongoing
Salary / Rate: Up to £22.99 per hour
Posted: 2025-04-10 14:53:52
-
Parking Appeals Officer
Must have good working knowledge on Parking Appeals
Key result areas/overview:
Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.
The Dimensions of this role
, To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
, To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
, To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
, To hold a Traffic and Parking Legislation knowledge and to consider appeals following 'representations' in line with legislation.
, Responsible for decision making on whether the appeal is to be accepted or rejected.
, Make suggestions for developing procedures to improve service delivery, customer focus and efficiency
, To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
, To process payments received directly at the council
, To process refunds
, To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases
The candidate we need must be an excellent communicator with previous Parking Appeals experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems.
You will be required to work 37+ hours per week, Monday to Friday, usually between the hours of 8am and 5pm or 9am and 6pm however there maybe more flexibility for the right candidate.
This role of Parking Appeals officer will pay between £18.00 - £20.00Ltd PH.
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on 0203 668 5680 and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level
*
*
*Previous Parking industry experience is essential for all parking vacancies
*
*
....Read more...
Type: Contract Location: Ealing, England
Start: ASAP
Duration: ongoing
Salary / Rate: £13 - £20 per hour
Posted: 2025-04-10 14:53:51
-
Parking Appeals Officer
Must have good working knowledge on parking appeals
Key result areas/overview
Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.
The Dimensions of this role
, To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
, To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
, To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
, Make suggestions for developing procedures to improve service delivery , customer focus and efficiency
, To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
, To liaise with SMPP on financial issues and use the council's ledger
, To process payments received directly at the council
, To process refunds
, To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases
The candidate we need must be an excellent communicator with previous enforcement experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems.
Uniform will be provided for the role; however you will be expected to provide your own black shoes.
You will be required to work 37+ hours per week, Monday to Friday, including between the hours of 8am and 5pm.
This role of Parking Appeals officer will pay between £22.00 - £24.00Ltd PH.
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on 0203 668 5680 and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level
*
*
*Previous Parking industry experience is essential for all parking vacancies
*
*
....Read more...
Type: Contract Location: North West London, England
Start: ASAP
Duration: ongoing
Salary / Rate: £22 - £24 per hour
Posted: 2025-04-10 14:53:50
-
Purpose and Responsibilities:
As a PSTN Scheduling Officer you will:
Work collaboratively with a diverse range of stakeholders to schedule appointments using in-house technology and reporting tools.
This includes appointments at service users' homes and across our corporate estate.
Work proactively to ensure schedules are developed efficiently to facilitate the effective allocation of staff resources and the timely completion of project milestones.
Monitor the completion of site visits by trained operatives, ensuring records are updated and any follow-on actions identified are scheduled for completion by the responsible teams.
Effectively manage any amendments or cancellations to bookings, ensuring these are rescheduled.
Build and maintain strong relationships with stakeholders internally and externally.
Communicate clearly and professionally with residents and staff, responding to routine queries or issues, and escalating these where required.
Maintain excellent customer service in all areas of work.
Provide administrative support to the PSTN (analogue to digital) project team.
Undertake data entry and any other duties commensurate to the role as directed by the PSTN Team Leader or PSTN Project Manager.
Extract information from systems or databases and provide reports to managers as part of project reporting requirements.
Skills and Knowledge
Proficienct in the use of Microsoft Office Suite (Word, Excel, PowerPoint) and resource scheduling systems
Ability to build and maintain relationships with a diverse range of stakeholders.
Excellent administrative and organisation skills.
Able to work within tight deadlines and effectively prioritise your and others' workloads, while maintaining careful attention to detail.
Resourceful - able to fully utilise available tools to affect an efficient resolution to a problem.
Able to communicate clearly and effectively with staff and members of the public both verbally and in writing.
Strong problem-solving skills, particularly in managing last-minute changes or unexpected issues.
Well-developed customer care skills, including an ability to deal sensitively with a wide range of customers and maintain good relationships with internal or external partners (including suppliers and private sector organisations).
Requirement
Educated to GCSE level or equivalent.
Experience of inputting and maintaining electronic data and records.
Proven track record in managing complex schedules with multiple stakeholders.
Ideally, experience of using a dynamic resource scheduling system and other applications relevant to the post, including use of Word, Excel and Outlook.
Experience of liaising and negotiating with internal and external stakeholders at varying levels of seniority.
Experience in working within a pressurised environment, prioritising and organising conflicting workloads.
....Read more...
Type: Contract Location: Lewisham, England
Salary / Rate: £14.50 - £15.5 per hour
Posted: 2025-04-06 23:35:03
-
Job title: Marine Superintendent
Location: London, UK
Hybrid style working
Who are we recruiting for?
Executive Integrity are recruiting on behalf of a globally recognised LNG Shipping company for their London office.
Our client continually strives to provide safe, reliable ocean transport services to meet demand for liquefied gas.
What will you be doing?
This position is the Single Point of Contact for the management of nominated Vessels.
This person will over see the planning, operations and performance of assigned vessels within the LNG fleet.
Some duties include:
Manage all assigned vessels for day to day Marine functions in close cooperation with the technical and commercial teams
Coordinate and assist with vetting/ external inspections and respond to reports as required.
Conduct internal audits and onboard inspections.
Ensuring follow-ups and close out of audit and inspections for the allocated vessels.
Handle routine and non-routine assessments, voyage assessments management of change and other support requests from vessels.
Company Security Officer for dedicated vessels and implementation of ISPS requirements.
Monitor, analyse, manage and minimise loss due to accidents and incidents.
Are you the ideal candidate?
The ideal candidate will have sailed as as Master Mariner or Chief Officer on LNG vessels.
This person will need to be a team player, willing to travel and customer focused.
Shore base experience is beneficial.
Requirements:
Master Mariner or Chief Officer CoC
Sailing experience in Senior rank on LNG
Understanding of technical, cargo and port operations of LNG vessels
Has a deep understanding of the propulsion plant on board vessels managed
Understanding of cargo containment system, cargo handling equipment and systems on board vessels managed
What's in it for you?
Highly competitive salary
Hybrid style working
Great benefits
Who are we?
Executive Integrity is a global executive search and recruitment consultancy for a more sustainable world with a focus on the talent within the Green Technology and Renewable Energy sectors.
We give 1% of all our profits to Renewable World, a charity that develops affordable and innovative renewable energy solutions to poverty-stricken communities.
....Read more...
Type: Permanent Location: London, England
Start: 01/05/2025
Salary / Rate: Competitive Salary + Benefits
Posted: 2025-03-31 09:15:04
-
Location: South East London
Hours Per Week: 35
The role requires experience with debt collection and telephone calls.
Debtor case management, processing of card transactions, other back office work, reporting to line management.
Ideally, we are looking for someone who has knowledge of academy systems, enterprise info@work.
debt recovery OneStep system, AIM payment portal processing systems.
Has experience working in debt recovery industry, ideally someone with some form of knowledge of the taking control of goods regulations 2014.
who has call handling skills and can manage difficult call content and manage conflict well.
Responsibilities
Undertake duties of the post with minimal supervision.
Will be required to provide training and supervision on specific tasks to trainees and other officers.
Identify training needs, assist in preparation and delivery of training and to undertake training as required.
To deal with all internal and external customers enquiries in a courteous, approachable, helpful and professional manner.
Deal with customer enquiries within specified timescales, Interview customers and make arrangements for payment.
Account for monies received and control the use of a manual receipt book and other documents.
Support the enforcement Agents by assisting with the allocation of their work load cases.
Enter reports via appropriate devices/databases and ensure maintenance of the revenue software and hardware.
Comply with procedures to maintain an accurate database, fulfill audit requirements and meet/ exceed internal and external accreditations.
Amend and update existing accounts with relevant amendments in accordance with procedures.
Provide information, support and advice to stakeholders and other services in order to meet the overall standards in service delivery and customer care.
Ensure all necessary action is taken to collect revenue efficiently and effectively.
Be able to differentiate between those avoiding payment and those who may need a more sympathetic approach, with knowledge of welfare rights.
Keep the Team Leader informed of all matters concerning the post holder's workload on a regular basis.
Ensure that debts are collected in accordance with the legislation, internal processes, procedures, codes of practice and GDPR.
Obtain relevant information, make payment arrangements with customers and process methods of payment changes.
Work closely and co-operate with contractors retained for enforcement of debts.
Coordinate actions to collect where a range of debts are owed by an individual.
Proofing of daily system documentation, ensure data is correct and comply with GDPR regs.
Essential
Good knowledge and use of the internal memo system to help gather information and share with other Departments.
Consistently meet performance targets and standards.
Maintain performance statistics.
Prepare procedures and documentation in accordance with quality standards.
Knowledge of tracing systems and procedures and to utilise them responsibly.
May be required to work evenings, weekends and occasional public holidays, to meet service requirements.
....Read more...
Type: Contract Location: Lewisham, England
Salary / Rate: £18 - £20 per hour
Posted: 2025-03-28 10:22:54
-
Location: South East London
Hours Per Week: 35
Pay: £19 - £21
The role requires experience with debt collection and telephone calls.
Debtor case management, processing of card transactions, other back office work, reporting to line management.
Ideally, we are looking for someone who has knowledge of academy systems, enterprise info@work.
debt recovery OneStep system, AIM payment portal processing systems.
Has experience working in debt recovery industry, ideally someone with some form of knowledge of the taking control of goods regulations 2014.
who has call handling skills and can manage difficult call content and manage conflict well.
Responsibilities
Undertake duties of the post with minimal supervision.
Will be required to provide training and supervision on specific tasks to trainees and other officers.
Identify training needs, assist in preparation and delivery of training and to undertake training as required.
To deal with all internal and external customers enquiries in a courteous, approachable, helpful and professional manner.
Deal with customer enquiries within specified timescales, Interview customers and make arrangements for payment.
Account for monies received and control the use of a manual receipt book and other documents.
Support the enforcement Agents by assisting with the allocation of their work load cases.
Enter reports via appropriate devices/databases and ensure maintenance of the revenue software and hardware.
Comply with procedures to maintain an accurate database, fulfill audit requirements and meet/ exceed internal and external accreditations.
Amend and update existing accounts with relevant amendments in accordance with procedures.
Provide information, support and advice to stakeholders and other services in order to meet the overall standards in service delivery and customer care.
Ensure all necessary action is taken to collect revenue efficiently and effectively.
Be able to differentiate between those avoiding payment and those who may need a more sympathetic approach, with knowledge of welfare rights.
Keep the Team Leader informed of all matters concerning the post holder's workload on a regular basis.
Ensure that debts are collected in accordance with the legislation, internal processes, procedures, codes of practice and GDPR.
Obtain relevant information, make payment arrangements with customers and process methods of payment changes.
Work closely and co-operate with contractors retained for enforcement of debts.
Coordinate actions to collect where a range of debts are owed by an individual.
Proofing of daily system documentation, ensure data is correct and comply with GDPR regs.
Essential
Good knowledge and use of the internal memo system to help gather information and share with other Departments.
Consistently meet performance targets and standards.
Maintain performance statistics.
Prepare procedures and documentation in accordance with quality standards.
Knowledge of tracing systems and procedures and to utilise them responsibly.
May be required to work evenings, weekends and occasional public holidays, to meet service requirements.
....Read more...
Type: Contract Location: Lewisham, England
Salary / Rate: £19 - £21 per hour
Posted: 2025-03-28 10:20:20
-
Job Title: Building Control Surveyor (Career Graded)
Grade: Career Graded - IJKResponsible to: Building Control ManagerStaff Managed: NoneDirectorate: Community DevelopmentService: PlanningJob Family: P&T - Professional & Technical
Job Context:
The Building Control Service ensures that all building work complies with current regulations under the provisions of the Building Act 1984.
This includes processing Building Regulation applications, enforcing compliance with regulatory standards, and taking corrective action when necessary.
The role of the Building Control Surveyor is to oversee construction projects, ensuring they meet safety, sustainability, accessibility, and design regulations.
The post holder will also support enforcement actions, dangerous structure interventions, and other statutory responsibilities within a competitive service environment.
The Building Control Service operates during normal working hours and provides emergency response for Dangerous Structures outside office hours.
Additional responsibilities include handling Demolition Notifications, Initial Notice Applications, Competent Person Submissions, and Exempt Enquiries for North Yorkshire Council.
Job Purpose:
Support the Building Control Service and Management Team in delivering effective regulatory oversight throughout North Yorkshire.
Conduct specialist or technical assessments and make informed decisions to ensure compliance with Building Regulations.
Manage a caseload of building projects, including plan assessments, site inspections, and enforcement actions.
Key Responsibilities
Operational Duties at Grade I:
With limited or no supervision, depending on project complexity:
Inspect and check plans for compliance with Building Regulations and allied legislation.
Enforce building control requirements, negotiate amendments, and approve or reject applications within statutory timeframes.
Conduct statutory site inspections for Full Plans, Building Notices, Regularisation, and Reversion applications, ensuring compliance with regulatory standards.
Investigate and address demolitions, dangerous structures, regulatory contraventions, and unauthorized works.
Assist with enforcement actions to uphold the Council's obligations under the Building Act.
Provide front-line customer service and liaise with external agencies and stakeholders.
Contribute to ISO 9001 accreditation and maintain accurate records per the Building Control Service Document Management Policy.
Operational Duties at Grade JK:
In addition to Grade I duties:
Provide technical oversight on plan compliance, enforcing regulations and advising on alternative compliance solutions.
Manage appeals against building regulation compliance decisions.
Lead emergency response efforts for dangerous structures, making critical safety decisions.
Mentor and guide other Building Control staff, supporting their development.
Work within the Building Safety Regulator (BSR) competency framework and actively pursue professional development.
General Duties for All Grades:
Maintain accurate records in compliance with the Council's policies.
Ensure equality, information governance, and health & safety compliance in service delivery.
Ensure safe systems of work and compliance with health and safety procedures.
Registration with the Building Safety Regulator:
This role requires registration with the Building Safety Regulator as per the requirements set out in Part 2A of The Building Act 1984, Sections 58A to 58M.
Skills & Qualifications Required:
Relevant qualifications and experience in Building Control or a related field.
Strong knowledge of Building Regulations and associated legislation.
Excellent analytical, problem-solving, and negotiation skills.
Ability to manage multiple projects and work independently.
Strong communication skills for liaison with stakeholders, clients, and enforcement bodies.
Commitment to professional development and regulatory compliance.
....Read more...
Type: Contract Location: Harrogate, England
Salary / Rate: £23 - £27 per hour
Posted: 2025-03-28 10:14:47
