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Responsibilities
Consult with leaseholders (statutory and non-statutory consultation) and assist with applications for dispensation.
Issue Section 20 Notices and keep robust records of each contract.
Deal with leaseholder enquiries via email, telephone, and face to face.
Issue bills using Word templates and Excel mail merge.
Build good working relationships with the local Tenant and Residents' Associations and attend out of hours meetings when required.
Respond to correspondence and complaints and provide drafts for member's enquiries.
Identify and record details of vulnerable residents, signpost residents for support as required.
Ensure safeguarding concerns are acted on immediately and in compliance with the safeguarding procedure.
Investigate complex cases, work collaboratively with other departments, partners and stakeholders to ensure multi agency responses to complex cases.
Carry out home / estate visits / inspections in a lone working capacity as required.
Take legal action as necessary.
Ensure all legal paperwork is completed to a high standard.
Attend court hearings (including tribunal & mediation), representing the organisation positively at all times.
Keep up to date with all relevant legislation and good practice issues relating to the role.
Engage in generic team duties such as manning the wider team inbox.
Assist Collection and arrears team section
Assist RTB and service charge team section
Maintain excellent customer service in all areas of work.
Take responsibility for own learning and development.
Comply with all policies, including contractual standing orders, financial regulations and all HR policies and procedures including Health & Safety and Equality & Diversity.
The post holder will be expected to take a flexible approach to all duties and assist in covering for all aspects of work within the overall grading of the post.
To meet key performance indicator targets.
Some supervisory responsibilities for temporary assigned or shared employees.
Including on job training or allocation and checking work for quality and quantity.
This job description is not exclusive or exhaustive.
It is intended as an outline indication of the areas of activity and can be amended in the light of the changing needs of the organisation.
Experience
Must have Basic DBS.
Experience of writing complex reports or witness statements.
Experience of working to deadlines and achieving targets through own work and work driven through teams.
Experience of successfully managing challenging customers / service users.
Good level of general education including grade A-C GCSE or equivalent in Maths and English.
Thorough knowledge of Leasehold Legislation.
An understanding of the current challenges faced by a social housing provider, within the context of the role applied for.
Ability to analyse and present management information to support effective decision-making.
Flexible to meet the needs of cyclical workloads within the wider team.
Manage conflicting and demanding priorities, from both within the team and externally whilst focusing on delivering outcomes to the benefit of the services.
Excellent written and verbal skills with high organizational skills.
Proficient use of Microsoft office suite with Intermediate or advanced Excel skills.
If interested, please submit CV and call Varsha on 02036913890 between 9am to 5ppm (Mon to Fri) ....Read more...
Type: Contract Location: Lewisham, England
Salary / Rate: £18 - £19 per hour
Posted: 2025-06-10 10:01:14
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Do you have an aptitude for technology? Are you compassionate about helping vulnerable people? This is your opportunity to join our team to put your skills to test while contributing to the community!
About the Role:
You will have experience of customer service to vulnerable people and have an aptitude for technology.
You will be working to a schedule of daily visits within the area to remove the existing analogue telecare device and installing and testing a new digital smart device.
You will have patience, empathy and an ability to explain the service to the customer.
You will have a excellent communication skills between the customer, the team and the Telecare Officers.
You will have the ability to learn quickly and have a basic understanding of the telecare service.
You will need to have access to your own vehicle and have business insurance to cover driving for work and a clean driving licence.
Responsibilities:
To work flexibly to exchange an analogue telecare device to a digital device in a domestic setting.To demonstrate to our customers and their carers the effective use of the equipment.To keep accurate records of installations and information received at the visit.To communicate effectively and sensitively with customers and their carers/next of kin.To liaise with internal departments, external contractors and manufacturers.To conduct yourself appropriately and professionally during your work and in particular in a customers home.To have an aptitude for technology and DIY.
Must have:
Use of a car with business insurance.Clean driving licenceDBS EnhancedExcellent communication and customer care.Patient and have an ability to explain instructions clearly.
If interested, please submit CV and call Varsha on 02036913890 between 9am to 5pm (Mon to Fri) ....Read more...
Type: Contract Location: Lewisham, England
Salary / Rate: £12.5 - £15 per hour
Posted: 2025-06-05 14:38:26
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About the Role:
You will have experience of customer service to vulnerable people and have an aptitude for technology.
You will be working to a schedule of daily visits within the area to remove the existing analogue telecare device and installing and testing a new digital smart device.
You will have patience, empathy and an ability to explain the service to the customer.
You will have a excellent communication skills between the customer, the team and the Telecare Officers.
You will have the ability to learn quickly and have a basic understanding of the telecare service.
You will need to have access to your own vehicle and have business insurance to cover driving for work and a clean driving licence.
Responsibilities:
To work flexibly to exchange an analogue telecare device to a digital device in a domestic setting.
To demonstrate to our customers and their carers the effective use of the equipment.
To keep accurate records of installations and information received at the visit.
To communicate effectively and sensitively with customers and their carers/next of kin.
To liaise with internal departments, external contractors and manufacturers.
To conduct yourself appropriately and professionally during your work and in particular in a customers home.
To have an aptitude for technology and DIY.
Must have:
Use of a car with business insurance.
Clean driving licence
DBS Enhanced
Excellent communication and customer care.
Patient and have an ability to explain instructions clearly.
If interested, please submit CV and call Varsha on 02036913890 between 9am to 5pm (Mon to Fri) ....Read more...
Type: Contract Location: Lewisham, England
Salary / Rate: £12.50 - £14.50 per hour
Posted: 2025-06-05 14:30:27
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About the Role:
You will have experience of customer service to vulnerable people and have an aptitude for technology.
You will be working to a schedule of daily visits within the area to remove the existing analogue telecare device and installing and testing a new digital smart device.
You will have patience, empathy and an ability to explain the service to the customer.
You will have a excellent communication skills between the customer, the team and the Telecare Officers.
You will have the ability to learn quickly and have a basic understanding of the telecare service.
You will need to have access to your own vehicle and have business insurance to cover driving for work and a clean driving licence.
Responsibilities:
To work flexibly to exchange an analogue telecare device to a digital device in a domestic setting.
To demonstrate to our customers and their carers the effective use of the equipment.
To keep accurate records of installations and information received at the visit.
To communicate effectively and sensitively with customers and their carers/next of kin.
To liaise with internal departments, external contractors and manufacturers.
To conduct yourself appropriately and professionally during your work and in particular in a customers home.
To have an aptitude for technology and DIY.
Must have:
Use of a car with business insurance.
Clean driving licence
DBS Enhanced
Excellent communication and customer care.
Patient and have an ability to explain instructions clearly.
If interested, please submit CV and call Varsha on 02036913890 between 9am to 5pm (Mon to Fri) ....Read more...
Type: Contract Location: Lewisham, England
Salary / Rate: £12.50 - £13.50 per hour
Posted: 2025-06-05 12:36:16
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About the Role:
You will have experience of customer service to vulnerable people and have an aptitude for technology.
You will be working to a schedule of daily visits within the area to remove the existing analogue telecare device and installing and testing a new digital smart device.
You will have patience, empathy and an ability to explain the service to the customer.
You will have a excellent communication skills between the customer, the team and the Telecare Officers.
You will have the ability to learn quickly and have a basic understanding of the telecare service.
You will need to have access to your own vehicle and have business insurance to cover driving for work and a clean driving licence.
Responsibilities:
To work flexibly to exchange an analogue telecare device to a digital device in a domestic setting.
To demonstrate to our customers and their carers the effective use of the equipment.
To keep accurate records of installations and information received at the visit.
To communicate effectively and sensitively with customers and their carers/next of kin.
To liaise with internal departments, external contractors and manufacturers.
To conduct yourself appropriately and professionally during your work and in particular in a customers home.
To have an aptitude for technology and DIY.
Must have:
Use of a car with business insurance.
Clean driving licence
DBS Enhanced
Excellent communication and customer care.
Patient and have an ability to explain instructions clearly.
If interested, please submit CV and call Varsha on 02036913890 between 9am to 5pm (Mon to Fri) ....Read more...
Type: Contract Location: Lewisham, England
Salary / Rate: £12.50 - £13.50 per hour
Posted: 2025-06-05 11:52:16
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The Role
Civil Enforcement Officer - Swale, Kent - Full-Time 40 hours - £25,396.80 per annum
Do you enjoy working outside?
Would you like to have a positive impact on your local area?
Are you 18 or older?
Do you have a FULL and valid UK driving licence?
An exciting prospect has arisen for a Civil Enforcement Officer in Kent.
Civil Enforcement Officers ensure that all drivers follow parking policies on public streets and in car parks.
They are an important part of keeping our roads moving and ensuring public safety.
This opening would suit someone who;
- Enjoys working outside, think of all that fresh air and exercise!
- Wants to join a reliable business and team, you will play a key role in your local area.
- Has excellent Customer Service skills and enjoy working with the public.
- Likes to be part of a large diverse team but can work by yourself without too much direction.
- Is resilient, reliable, and conscientious.
Does this sound like you? If so, what will you bring?
- You will have excellent customer care skills and is able to converse in a friendly and effective manner.
- You will patrol public streets and council car parks to issue Penalty Charge Notices.
- You will guide the public on rules and advise about parking provisions.
- And you will report any defects to street furniture, such as signs and road markings.
- You will be using hand-held computers, two-way radios and body cameras in this role
APCOA offers full training and development for our successful applicants. Many of our current managers started out as Civil Enforcement Officers, so APCOA will give you the chance to kickstart your career!
At APCOA, we are always trying to think of new ways to reward our hardworking staff! Some of the benefits on offer to you are:
- £25,396.80 per annum
- 40 hours per week 5 days from 7 Mon-Sun 07.30 -22.00
- 20 days annual leave plus 8 Bank Holidays
We also provide, uniform, employee awards, a discount scheme and a pension scheme.
So, could you be our next Civil Enforcement Officer? If this sounds like an opening for you then apply now and one of our team will be in touch very soon!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared.
With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
Type: Permanent Location: Sittingbourne,England
Start: 30/05/2025
Salary / Rate: £25,396.80 per annum
Posted: 2025-05-30 17:46:05
