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Desktop Support Engineer - London
Salary up to £35,000-40,000
A leading London client seeks a Desktop Support Engineer to handle all IT queries for office visitors, including the Tech Leadership team.
The role requires strong communication skills, the ability to work under pressure, and expertise in Intune, AutoPilot, and other MS tools to support the Service Desk.
Occasional travel to the Burton head office for meetings is expected.
Key skills and responsibilities,
Extensive experience working with and supporting Microsoft technologies, software, and operating systems, including D365, O365, Active Directory, Exchange, Windows 10/11, Server 2016+, Azure, Intune, BitLocker, and the Power Platform.
In-depth expertise in PC hardware setup and configuration.
Solid understanding of networking concepts such as LAN, WAN, and VPN.
Demonstrated ability to lead small-scale projects related to desktop support for personal computers and peripherals.
Strong analytical abilities.
Excellent communication skills and professional telephone etiquette.
Prior experience on an IT Service Desk.
Genuine enthusiasm for information technology and a demonstrated technical aptitude.
Results-driven and action-oriented, consistently maintaining a positive work attitude.
Proficient in supporting Apple macOS and iOS devices within enterprise environments.
Jamf Pro
Familiar with the ITIL framework and incident/problem management processes.
Experienced in supporting hybrid work environments, including remote troubleshooting via tools like Microsoft Endpoint Manager or TeamViewer.
Knowledgeable about device lifecycle management, including imaging, deployment, and asset tracking.
Exposure to mobile device management (MDM) and BYOD policy implementation.
ITIL certification or working knowledge of ITIL best practices.
Certifications: MS-101 - Microsoft 365 Mobility and Security; AZ-900
Interested?! Send your up-to-date CV to Dean Sadler-Parkes at Crimson for review.
Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers. ....Read more...
Type: Permanent Location: Burton-On-Trent, England
Start: ASAP
Salary / Rate: £36000 - £40000 per annum
Posted: 2025-07-11 16:20:51
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2nd Line Support Engineer - Service Desk - PlymouthOn-site workFull driving license is required for this roleSalary - £27,000 - £32,500 depending on experience2nd Line Support Engineer required for a leading client based in Plymouth.
My client is currently seeking a We are seeking a skilled Second Line Service Desk Engineer to join our dynamic Managed Service Provider (MSP) team, with the opportunity of fieldwork.
This is an excellent opportunity for an IT professional from a single IT environment looking to gain hands-on experience in a fast-paced MSP setting or for an experienced MSP engineer seeking their next challenge with a leading regional provider.
In this role, you'll work with a diverse range of technologies, clients, and security-focused environments, enhancing your technical expertise, problem-solving abilities, and client engagement skills.Key Skills and Responsibilities:
Provide Second Line technical support across desktops, servers, networks, and cloud services.
Deliver on-site support for a high-security client, ensuring strict compliance with security policies.
Troubleshoot and resolve escalated technical issues efficiently, both remotely and in person.
Support Microsoft 365, Windows Server, and networking technologies.
Proven experience in Second Line IT Support.
Strong expertise in Microsoft 365 (Email concepts, SharePoint, OneDrive, Azure AD).
Solid understanding of networking (LAN, WAN, VLAN, WiFi, IPsec, VPN)
Hands-on experience with Windows Servers (Active Directory, DHCP, DNS, GPOs, Print Management).
Excellent communication skills with the ability to engage professionally with clients.
A full driving licence (client site visits required).
Eligibility to obtain Security Clearance (SC level or higher)
Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration.Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!Crimson is acting as an employment agency regarding this vacancy ....Read more...
Type: Permanent Location: Plymouth, England
Salary / Rate: £27000 - £32500 per annum
Posted: 2025-06-26 18:47:23
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An opportunity has arisen for a Service Desk Analyst (1st & 2nd Line Support) to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents.
As a Service Desk Analyst, you will be delivering first-class technical support across 1st and 2nd line queries within a fast-paced, ITIL-aligned service desk team.
This is a permanent role offering hybrid working options (2 days in office), a salary of £26,150 and benefits.
You will be responsible for:
* Delivering 1st and some 2nd line IT support to users across the UK
* Logging, tracking, and resolving incidents through IT service management tools
* Administering Active Directory and Azure EntraID (formerly Azure AD)
* Installing, configuring, and troubleshooting hardware such as laptops, desktops, printers, and scanners
* Supporting network connectivity and infrastructure including LAN, WAN, VPNs, and firewalls
* Maintaining security tools and protocols (antivirus, firewalls, browser security, etc.)
* Assisting with VoIP systems, particularly Zoom Workplace
* Providing guidance and troubleshooting on bespoke applications and internal CRM tools
* Confident multitasker with the ability to manage around 35 - 40 support tickets daily
What we are looking for:
* Previously worked as a Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk Technician, IT Technician, IT Engineer, Technical Support Analyst, Technical Support Engineer or in a similar role.
* Previous experience in a 1st / 2nd line support role
* Proficiency with Microsoft technologies including Active Directory, Windows 10/11, Office 2016/O365
* Familiarity with network infrastructure and basic support across LAN/WAN/VPN setups
* Experience using ITSM ticketing tools in an enterprise or high-volume environment
* Working within ITIL principles and contributing to continual service improvement
* Knowledge of desktop security tools including antivirus and site certificates
* Eligibility for SC and NPPV3 Police Vetting
* Must have UK residency for at least 5 years
What's on offer:
* Competitive Salary
* 25 days holiday (pro rata) plus bank holidays
* Pension scheme
* Life assurance
* Flexible hybrid working model
* Season ticket loans
* Cycle-to-work scheme
This is a great opportunity for a Service Desk Analyst to join a meaningful organisation and further your IT support career.
Important Information: We endeavour to process your personal data in a fair and transparent manner.
In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.
For more information see our Privacy Policy on our website.
It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.
If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Type: Permanent Location: Cardiff, Wales
Start:
Duration:
Salary / Rate: £26150 - £26150 Per Annum
Posted: 2025-06-25 10:20:50
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IT Support AnalystUp to £28,000 DOESouth West London
The role
Interested in working for a company that heavily promotes organic growth?! This is a position where no 2 days will be the same and where opportunity and growth comes easily to those that strive for it.
Key duties
Respond to customer queries raised face-to-face, by email or by phone, accurately identifying the urgency, impact and priority of a call, troubleshooting as far as possible, and gathering information.
Gather information on and distribute unassigned tickets across the team in a timely manner to ensure tickets are dealt with quickly by the right people Provide on-site support in our remote offices (currently in Bromley, Bristol, Cheltenham, Plymouth and Northallerton) according to a rota, with visits to other offices if and when necessary.
Investigate hardware and software issues to identify the cause and possible workarounds, aiming to identify solutions where possible. Escalate issues to third-line support, vendors, or to other teams where necessary. Resolve tickets in a timely manner, keeping the customer updated at all stages of the process.
Image laptops and desktops using SCCM.
Create and manage user accounts using Active Directory and MS Exchange and Office 365.
Provide clear communication to the team to ensure that knowledge of issues and fixes is shared.
Respect confidentiality of customer information and promote adherence to security policies.
Maintain accurate records of IT assets
Skills required
Essential: experience with Windows 10, Windows 11, Microsoft Office, Office365, Active Directory administration, Exchange administration, laptop hardware, desktop hardware, printer hardware, networking basics.
Ideal: Software packaging, OS deployment (SCCM) and PowerShell.
Company overview
Our client is a leading specialist in providing integrated marketing amongst other things.
With over 800 employees in the business you will provide support across offices in and around London.
Their belief in people is the driver behind everything they do.
The company strives to attract talented IT engineers that are specialists in their fields.
Our client has created an environment where people can share their knowledge and experiences which helps grow their engineers professionally.
In addition to this commitment, talent and sheer hard work gets noticed and rewarded.
For them technology is at the forefront of their business but they also understand that it is the people they employ that brings this to life.
Benefits
Working hours will be 37.5 hours a week during standard business hours 9am - 5.30pmBase salary will be up to £28k25 days' annual leave Opportunity to be a part of a large group of experienced Engineers where you have a clear and structured career pathContinual professional development plansExcellent benefits such as company pension/healthcare/season ticket loanAccess to onsite gym
....Read more...
Type: Permanent Location: Kensington and Chelsea, England
Start: 11/06/2025
Salary / Rate: £27000.00 - £28000.00 per annum
Posted: 2025-06-24 17:08:09
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Job Title: Field Services EngineerBased at: Worthing /SussexPackage:Starting £28,000 to £31,250 plus company car and mobile phone Job Summary Reporting directly to our Service Manager, the Field Services Engineer will join the Customer Operations Team as part of a team focused on delivering onsite technical resource for my clients educational institutions.
You will be assigned a portfolio of approximately 15 schools and scheduled to visit 3 schools a day where you will provide both proactive and reactive technical support and consultancy.
As the primary point of contact between the school and my client you will be expected to build strong relationships with the school Bursars and Heads.
Being part of the Customer Operations Team, you will be periodically redeployed back at the clients main office to assist our remote support team.
While we will expect you to be able to work autonomously, you will be part of a team of roughly 15 Field Engineers and 4 Remote Technicians.
Utilising unified communications, you will always have the ability to collaborate with your peers on issues ensuring the best grade of service to our valued customers.
Technical Skills
Network Troubleshooting (Hardware & Topology, TCP/IP)Understanding of Client/Server ApplicationsDesktop OS Installations & configurationHardware troubleshooting
Excellent understanding of desktop environments, including support for Microsoft Windows and Google Chrome OSMicrosoft Office 2013 to 365 (especially Outlook)Administration of Windows Server 2016 (especially Active Directory and Group Policy)Configuring and installing routers & firewallsExposure to ESS-SIMS beneficial
Attitude
Mature and professional attitude towards working in a sensitive educational environmentAbility to work both within a team and be self-motivated Logical approach to challengesAble to manage multiple tasks effectively and deliver within specified time framesHighly technical but customer focusedMust be presentable and personable
Due to the nature of this role the successful applicant will need a full UK driver's license will be required complete a DBS check. To apply for this role or for more information and an initial telephone interview please send your CV to soniab@justit.co.uk or contact me directly 0207 426 9844
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Type: Permanent Location: Worthing, England
Start: 12/06/2025
Posted: 2025-06-13 13:00:26
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Deployment Engineer / IT Support Analyst - Birmingham OR London X2
9-week initial contract (5 days onsite per week in either central Brum OR London).
Inside IR35 - £270 - £290 per day (all inclusive) which may be subject to change depending on applicable legislation or solution through which services are performed.
Deployment Engineer required to work for a leading client in the London or Birmingham area.
You are coming on board for an initial 9-week project to provide general IT Support as well as laptop/desktop swaps and reducing data on C drives to allow for a Windows 11 upgrade.
Key skills,
Proven experience working as a Deployment Engineer/IT Support Analyst working on project work in fast-paced environments
Skilled in laptop/desktop installation and setup of general IT hardwar
Strong track record of providing hands-on IT support and resolving user issues
Knowledge of HP, Lenovo, Apple hardware (laptops, iPhones, iPads), office telephony, and WiFi
Configuring Firmware/BIOS according to standard
Operating System tasks (installing, updating, remediating Microsoft Windows)
End point software management (installing, updating, remediating Microsoft Office)
Excellent verbal and written communication skills, with a user-focused approach
Confident engaging with stakeholders and ensuring a smooth support experience
Interested!?! Please send your up to date CV to Dean Parkes at Crimson for immediate review
Not interested?! Do you know anyone that might be? Refer a friend for this role to earn £250 worth of vouchers.
http://info.crimson.co.uk/referafriend
Crimson are acting as an employment business in regards to this vacancy.
....Read more...
Type: Contract Location: Birmingham, England
Start: ASAP
Salary / Rate: £270 - £290 per day
Posted: 2025-06-10 10:18:56
