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2nd Line IT Support Engineer
2nd Line IT Support Engineer - Social Messaging Platform - Horsham, West Sussex
(Tech stack: 2nd Line IT Support Engineer, Windows, 1st Line, Windows Server, Office 365, Active Directory, Exchange, Intune, Azure, Microsoft Endpoint Manager, ITIL, Service Desk, Desktop Support, Mobile Device Management, 2nd Line IT Support Engineer)
In 2012 our client launched a social messaging platform that has been taking the US by storm.
After an extremely successful period our client has decided to hop across the Atlantic, in a bid to expand their sphere of influence and take up a firm foothold in the UK and European markets.
A number of new offices are being opened in the UK and our client is looking for talented, enthusiastic and passionate 2nd Line IT Support Engineer (Windows) with strong exposure to 1st line duties and a solid foundation in the Microsoft / Windows technology stack.
You will be joining a collaborative IT team supporting a Windows-based environment and providing support across a range of user devices including PCs, laptops and mobile phones.
You will be the go-to person for escalated support queries and play a vital role in ensuring end users remain productive and satisfied with the IT service provided.
Successful 2nd Line IT Support Engineer (Windows) candidates should be able to demonstrate strong knowledge of some or all of the following (training will be provided into any technologies you do not have exposure to): Windows 10/11, Office 365, Active Directory, basic Azure admin, Microsoft Endpoint Manager/Intune, Exchange Online and general desktop / laptop troubleshooting.
Experience with mobile device support (iOS/Android), ticketing systems and remote access tools is highly desirable.
ITIL foundation knowledge would be a bonus but is not essential.
All 2nd Line IT Support Engineer (Windows) positions come with the following benefits:
Stock worth £15,000.
The stock would be in their parent company (a multi-billion dollar company).
You would be able to sell up to a third of your stock per year which would therefore be worth £5,000 per year to you.
30 days holiday (plus 8 UK Bank Holidays).
Flexible working hours
An early finish on Fridays that fall in the months of June, July and August.
£4,000 training allowance including attendance of Microsoft events and conferences.
4 days a month innovative time.
Free gym membership including yoga sessions.
Summer BBQs.
Birthday bonus package - including time off work on your birthday, dinner at a top restaurant or a paid day trip to a European destination.
Location: Horsham, West Sussex, UK.
Please note you will be expected travel to various offices hence you will require a valid driver's licence.
Salary: £30,000 - £35,000 + Bonus + Pension + Benefits
Applicants must be based in the UK and have the right to work in the UK.
Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions!
NOIRUKTECHREC
NOIRUKREC
NC/MJ/ITSU ....Read more...
Type: Permanent Location: Horsham, England
Start: ASAP
Posted: 2025-05-05 02:01:37
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Technical Support Engineer
100% Office-based Role NE35 9PB
Day Shifts Monday-Friday
Starting Salary £29,000 per annum
Holidays, Specialist Training, Pension
My client is looking to recruit a highly motivated and technically skilled Service Support Engineer to provide technical support for their specialist laser engraving machinery.
This role will be responsible for troubleshooting customer issues, providing technical guidance, and ensuring optimal system performance.
The Role - Technical Support Engineer:
- Delivering prompt and comprehensive technical support to customers daily by telephone, email and TeamViewer (remote access) through the CRM system (Salesforce)
- Conducting upgrades, diagnosis, and resolution of issues with customer machines, ensuring optimal performance and functionality.
- Prepared and generated quotations for consumable parts, spare parts, servicing and repair work through SAP and CRM system, guaranteeing accurate and timely communication with customers.
- Organise and support a team of field-based engineers.
- Liaising with other departments to ensure maximum customer satisfaction during machine installations and service visits.
- Provide in-depth documentation for cases that require escalation.
- Ensuring thorough and detailed information is available for effective troubleshooting and resolution.
- Provide support as needed for the installation and commissioning of laser engraving machines at customer sites.
- Install and configure software for end users.
- Ensure customer cases are solved quickly and efficiently.
The Right Person
- Has a strong IT and network background
- Strong working knowledge of remote desktop tools
- Excellent problem-solving and analytical skills
- Proficient using a CRM system for caseload management or similar
- Happy to work in a fully office-based role.
- Commutable to NE35 postcode daily with use of own vehicle
- Holds a full UK driving licence
- Happy to travel for product training
Salary/ Package
- Salary £29,000-£32,000 DOE
- Extensive training and personal development
- Day shifts: Monday to Friday, 9am-5pm
- Full Company product training
- 25 days holiday + statutory bank holidays
- Company Pension Scheme
Interested? To apply for this Technical Support Engineer position, here are your two options:
- "This is the job for me! When can I start?" - Call now and lets talk through your experience.
Ask for Emma Gilmore on 0116 2545411 between 7.30am - 4.30pm.
- "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and come back to you - emmag@precisionrecruitment.co.uk
PPDEL ....Read more...
Type: Permanent Location: West Boldon,England
Start: 28/04/2025
Salary / Rate: £29000 - £32000 per annum, Benefits: Holidays, Specialist Training, Pension
Posted: 2025-04-28 11:54:04
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Developer, C++, C# - Software House - Isle of Wight
(Tech stack: C++/C# Developer, C++, C#, .NET Framework, .NET Core, WinForms, WPF, Microsoft SQL Server, Azure DevOps, Visual Studio, Multithreading, Programmer, Software Engineer, Architect, C++/C# Developer)
Our client is a long-established software house headquartered on the stunning Isle of Wight, with a reputation for delivering high-performance, enterprise-level solutions to a global client base.
With exciting new projects in the pipeline and a rapidly growing customer portfolio, they are seeking a passionate and talented C++/C# Developer to join their expanding development team.
As a C++/C# Developer, you will work on innovative projects, designing and developing robust, scalable software using the latest Microsoft technologies.
You'll play a key role in the full development lifecycle - from architecture and design through to implementation and support - all while collaborating with a tight-knit, agile team in a friendly and forward-thinking environment.
Successful candidates should have strong knowledge of C++, C#, and Microsoft technologies such as the .NET Framework/.NET Core.
A solid understanding of multithreading, WinForms or WPF, and SQL Server is highly desirable.
Experience with Azure, Azure DevOps, or Visual Studio is a plus.
Whether you've spent your career mastering desktop applications or you're now venturing into modern cloud-based systems, this company provides the space and support to grow your skills further.
All C++/C# Developer positions come with the following benefits:
25 days annual leave + Bank Holidays
37 hour work week
Annual bonus scheme
Early finish on Fridays.
Health Care Plan
Pension scheme
Location: Isle of Wight, UK / Office-based
Salary: £40,000 - £55,000 + Bonus + Pension + Benefits
Applicants must be based in the UK and have the right to work in the UK.
Noir continues to be the leading technology recruitment agency; we can help you make the right career decisions!
NOIRTECHREC
NOIRUKREC ....Read more...
Type: Permanent Location: Isle of Wight, England
Start: ASAP
Salary / Rate: £40000 - £55000 per annum + + Bonus + Benefits + Pension
Posted: 2025-04-28 02:00:46
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A global engineering and animation company is seeking a Senior Product Manager to communicate value propositions for their cutting-edge technology products.
The Senior Product Manager will be responsible for liaising between engineering teams and commercial teams.
Key job responsibilities
Provide first line technical support to the company and internationally, using various methods: telephone, email, desktop sharing and IM
Create content for effective internal and external support or promotional purposes - documentation, website FAQ, tutorials, videos and working examples using 3rd party software
Test new software and hardware to quality assure the company products for release
Assist the Sales team by developing effective demonstrations to prospective clientele
Customer Software Support skills
Able to undertake domestic and international travel
Excellent presentation skills
Self motivated and resourceful in finding solutions by working with others
Good computer skills using a variety of Windows desktop applications ....Read more...
Type: Permanent Location: Buckingham, England
Start: ASAP
Duration: Permanent
Salary / Rate: £30000 - £35000 Per Annum Bonus, full package
Posted: 2025-04-17 15:01:52
