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Responsibilities:
To carry out statutory reviews under the Housing Act 1996, Part VI, and VII of the Housing Act as amended.
To provide reports and statistics about the reviews function and support any service improvement initiatives.
To manage an extensive caseload of reviews and appeals and ensure the investigation and response to these is high quality and within legal deadlines.
To liaise with medical team, customers, solicitors, housing providers, advocates and agencies to ensure cases are thoroughly investigated.
To make complex robust decisions and recommendations on casework undertaken in the Housing Options Service, including to overturn and uphold decisions and service practice.
To respond to a high level of complex complaints.
Investigating the issues and responding on the full range of issues raised.
Ensure enquiries into complaints are comprehensive and apply relevant legislation, caselaw and policy but also show sensitivity to households needs.
To research and draft thorough responses to the Local Government Ombudsman as requested and to ensure all information requested by the Ombudsman is made available.
To provide an excellent customer care service which promotes a positive image by phone or any other method of communications.
To raise customer care concerns about the service which emerge as a result of reviews in the Housing Options management team.
To promote a housing options approach to service delivery, maximising homelessness prevention and the take up of a range of effective solutions to meet housing need.
To thoroughly investigate complaints from members and senior managers and where necessary to carry out interviews and home visits to gather information.
To liaise closely with the Legal Department to provide instructions, agree decisions, discuss matters of law and interpretation, request counsels' advice, draft statements and affidavits and attend court wherever necessary.
From time to time to deal with requests for information under the Data Protection Act and Freedom of Information Act and to be aware of the requirements of the legislation and Lewisham practice.
Input all data, make detailed case notes and update progress on reviews on all IT systems
To record and monitor all complaints, enquiries, reviews and appeals being dealt with.
To produce reports on areas of bad practice, training needs, lack of process or procedures arising out of the review or complaint cases and recommend service improvements, changes to procedures and working practices.
To assist in the identification and addressing of training needs in the service.
To undertake training as required, e.g.
on new legislation or new technology.
To be the lead officer within housing needs to share new developments and best practice.
Carry out own administration function and provide all information and data as requested by managers dealing with correspondence, maintain records and produce reports as necessary.
To participate in project groups as required and provide information and feedback in the development of annual service and work-plans within the Homelessness Service.
To ensure the achievement of all performance targets relating to reviews and appeals and allocated enquiries and complaints.
Required:
Experience writing S202 Reviews
Extensive knowledge of the Housing Act 1996 as amended and related legislation and caselaw.
Knowledge of related social welfare, human rights and immigration legislation.
Knowledge of review procedures.
Experience of managing a caseload.
Experience of undertaking dealing with statutory homelessness and reviews of decisions under the Housing Act 1996.
Experience of dealing with members of the public in sometimes stressful situations where their expectations cannot always be met.
Experience of achieving performance targets and departmental objectives.
Experience of training, support and mentoring staff.
Experience of excellent written and verbal communication skills with ability to explain complex legislation so it is easily understood by diverse range of customers.
Experiencing of prioritising competing demands in a pressurised environment, recognize service priorities.
If interested, please submit CV and call Varsha on 02036913890 between 9am to 4pm (Mon to Fri) ....Read more...
Type: Contract Location: Lewisham, England
Salary / Rate: £20.50 - £21.50 per hour
Posted: 2025-09-10 10:12:32
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This is an exciting and rewarding role with a national community focused non profit organisation.
Work directly with people that dealing with the challenges of homelessness, this is a rewarding role where you can help empower vulnerable people and make a real difference Mon - Fri, 9am -5pm Salary £27,000 - £28,000 Location: Reading
Please do not apply if you need sponsorship.
To apply for this role you must have residence and right to work within the UK
Charles Hunter Associates are a specialist recruitment consultancy, established for 13 years.
I work within in the South of England and work closely with you to help find the most suitable role
Requirements:
Previous experience of supporting adults
An understanding homeless and vulnerable clients and their needs including knowledge of substance misuse
A passion and ability to deliver person-centred approach and want to make positive changes to their lives
Experience of developing and delivering training programme
Excellent communication, administrative and IT skills
The ability to work collaboratively to enable the provision of multi-agency services
Benefits:
Full time, permanent contract of 40 hours per week guaranteed
25 days annual leave + bank holidays
A contributory pension scheme
An employee assistance programme
Free car parking
Salary: £27,000 - £28,000
Location: Reading
If you are looking for your next exciting and rewarding career, then apply to Laura, I can answer any questions and fast track your application to my client.
....Read more...
Type: Permanent Location: Reading, England
Salary / Rate: £27000 - £28000 per annum
Posted: 2025-09-05 14:49:57
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The successful candidate will be required to work 37.5 hours per week, working across Monday - Friday, 9AM - 5PM.
Temporary cover is required for approximately 1-2 months.
(possible extension due to performance)Please note; this role involves working in clients' homes and in the community across North London.In this position, you will be required to:- Hold a caseload of up to 35 key clients and undertake regular key working sessions- Co-produce strengths-based and outcome-focused support, safety and move-on plans with clients, engaging clients in assessment and planning of their support needs- Assess client risk and develop risk management strategies with the client, housing provider, and other services delivering support to clients- Work with a range of agencies to ensure clients have access to relevant statutory and non-statutory services and benefits, and accompanying clients at appointments where appropriate- Identify and assess physical and mental health needs with clients, supporting clients to access health and care services, and helping clients improve their health and wellbeing- Support clients to identify, access and participate in internal and external activities that will enhance their quality of life e.g.
such as Work, education and training opportunities, social inclusion opportunities and so forth- Take part in organising, facilitating and delivering activities, drop-in sessions or groups in response to identified client needs or as part of a project wide programme of group work- Report and action safeguarding concerns for children and adults at potential or actual risk of harm and neglectPlease note: this role involves loneworkingTo apply for this role, you must have;- Experience or understanding of the range of approaches appropriate to working with any of the following needs; mental and physical health & wellbeing, current drug and / or alcohol use, safeguarding and risk management / safety planning, social inclusion, financial inclusion, tenancy related support e.g.
Managing Bills / Debts / Arrears, Anti-Social Behaviour- An understanding of client needs assessment, onboarding into new accommodation, and move-on planning- Knowledge of, or willingness to learn about, common health issues & the barriers to health access that people experiencing homelessness may encounter- Knowledge of, or willingness to learn about, housing pathways and Move-on routes for people moving from housing with support to independence (hostels, Private Rented Sector, and social housing) ; and of access to alternative provision (e.g.
Supported Housing pathways, emergency accommodation)- The ability to use a range of personalised assessment and support planning tool and approaches, including motivational interviewing, strengths based and trauma informed support interventions, to deliver best practice initial assessments and casework to clients- The ability to deliver successful move in and resettlement support to enable clients to settle into and manage their own tenancy- The ability to effectively collaborate and work in partnership with a range of service providers and agencies in order to establish or improve services for clients. ....Read more...
Type: Contract Location: Camden, England
Salary / Rate: £14 - £16 per hour
Posted: 2025-09-02 16:54:52
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Services Development Manager - Eyecare Charity Sector
Salary: £42,000 Location: Homebased with UK travel Hours: Full-time (Part-time considered)
Zest Optical are partnered with a UK charity providing free eye care and glasses to people experiencing homelessness.
We're looking for a Services Development Manager to lead the design and delivery of new services, including domiciliary care, outreach clinics and mobile services.
Key Responsibilities
Develop and manage new eye care services across the UK.
Drive service innovation and continuous improvement.
Build strong partnerships with health and homelessness organisations.
Ensure services are inclusive, person-centred and high quality.
Requirements
GOC registered Optometrist or Dispensing Optician.
Strong leadership experience in the optical industry.
Background in service development in health, social care or voluntary sector.
Knowledge of domiciliary eye care and NHS GOS contracts.
This is a unique opportunity to use your optical expertise in a charity sector leadership role, making a real impact on people's lives.
Click the ‘Apply' link or get in touch via WhatsApp to learn more. ....Read more...
Type: Permanent Location: England
Salary / Rate: £40000 - £42000 per annum + Travel Expenses
Posted: 2025-08-21 16:43:50
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The successful candidates will be required to work 37.5 hours per week (average), working across Monday - Sunday on a two week rota of waking night shifts (9:30PM - 8AM).
Temporary cover is required for approximately 1 month, with the possibility of extension.
In this position, you will be expected to;- Ensure the safety and wellbeing of all clients, following safeguarding and emergency procedures as needed- Provide personalised, flexible and creative support, involving clients in decision-making and encouraging participation in activities- Collaborate with external agencies to support clients, adhering to data protection and information sharing protocols- Support clients to access Education, Training, Employment and Volunteering opportunities aligned with their goals and aspirations- Contribute to maintaining a safe and welcoming environment, including preparing accommodation for new clients and supporting their transition- Assist in coordinating and supporting volunteers and promoting client involvement initiatives and residents' meetings- Maintain clear, accurate records- Manage the security of the buildingPlease note; this role involves lone working.To apply for this role, you must have;- Experience working with young people or those affected by homelessness- Understanding of the needs of individuals facing homelessness, mental health issues, substance misuse, or the care system- Knowledge of risk assessments, support planning, safeguarding and health and safety procedures- Experience of managing challenging behaviour, including responding calmly to crisis- Strong literacy, numeracy and IT skills and ability to take notes- Ability to maintain professional boundaries, work collaboratively and reflect on practices for continuous development ....Read more...
Type: Contract Location: Durham, England
Salary / Rate: £12.5 - £13.5 per hour
Posted: 2025-08-20 09:20:18
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The successful candidates will be required to work 37.5 hours per week (average), working across Monday - Sunday on a two week rota of waking night shifts (9:30PM - 8AM).
Temporary cover is required for approximately 2 - 3 months, with the possibility of extension.
In this position, you will be expected to;- Ensure the safety and wellbeing of all clients, following safeguarding and emergency procedures as needed- Act as key worker for a caseload of up to 5 clients, leading on risk and needs assessments and SMART, outcomes-based support plans.- Provide personalised, flexible and creative support, involving clients in decision-making and encouraging participation in activities- Collaborate with external agencies to support clients, adhering to data protection and information sharing protocols- Support clients to access Education, Training, Employment and Volunteering opportunities aligned with their goals and aspirations- Contribute to maintaining a safe and welcoming environment, including preparing accommodation for new clients and supporting their transition- Assist in coordinating and supporting volunteers and promoting client involvement initiatives and residents' meetings- Maintain clear, accurate records- Manage the security of the buildingPlease note; this role involves lone working.To apply for this role, you must have;- Experience working with young people or those affected by homelessness- Understanding of the needs of individuals facing homelessness, mental health issues, substance misuse, or the care system- Knowledge of risk assessments, support planning, safeguarding and health and safety procedures- Experience of managing challenging behaviour, including responding calmly to crisis- Strong literacy, numeracy and IT skills and ability to take notes- Ability to maintain professional boundaries, work collaboratively and reflect on practices for continuous development- Essential; need to drive and have a car ....Read more...
Type: Contract Location: Durham, England
Salary / Rate: £12.5 - £13.5 per hour
Posted: 2025-08-15 17:11:08
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This is an exciting and rewarding role with a national community focused non profit organisation.
Work directly with people that dealing with the challenges of homelessness, this is a rewarding role where you can help empower vulnerable people and make a real difference Mon - Fri, 9am -5pm Salary £31,500 Location: Reading
Please do not apply if you need sponsorship.
To apply for this role you must have residence and right to work within the UK
Charles Hunter Associates are a specialist recruitment consultancy, established for 13 years.
I work within in the South of England and work closely with you to help find the most suitable role
Requirements:
Previous experience of supporting adults
An understanding homeless and vulnerable clients and their needs including knowledge of substance misuse
A passion and ability to deliver person-centred approach and want to make positive changes to their lives
Experience of developing and delivering training programme
Excellent communication, administrative and IT skills
The ability to work collaboratively to enable the provision of multi-agency services
Benefits:
£31,500 per annum
Full time, permanent contract of 40 hours per week guaranteed
25 days annual leave + bank holidays
A contributory pension scheme
An employee assistance programme
Free car parking
Salary: £31,500
Location: Reading
If you are looking for your next exciting and rewarding career, then apply to Laura, I can answer any questions and fast track your application to my client.
....Read more...
Type: Permanent Location: Reading, England
Salary / Rate: Up to £30500 per annum
Posted: 2025-08-13 10:14:49
