The successful candidates will be required to work 37.5 hours per week, working Monday - Sunday on a rota basis, covering early (9.30AM - 5:30PM) and late (2.30PM - 10.30PM) shifts.
You'll work one weekend in every four.
Temporary cover is required for approximately 1 - 2 months.
In this position, you will be required to: - Hold a caseload of 8-10 key clients and conduct regular key working sessions resulting in Support Plans that identify their long term goals and short-term objectives to meet these goals - Complete comprehensive risk and needs assessments - Support clients to work towards gaining greater independence through participation in the service, organisation and community - Facilitate group activities within the service in response to identified client need or as part of a project wide programme of group work - Work with clients to identify activities that they would like to take part in to prepare them for independence and move through - Support clients that are ready to move into work, education or training by assisting them to access suitable courses or placements - Carry out room and building checks and ensure that issues are reported and addressed in a timely fashion - Be responsible for the housing management of 1 property and to be the Duty Officer for the duty at 1 service - Contribute to the projects income through the minimisation of void loss and arrears - Ensure key clients income is maximised by accessing appropriate benefits - Monitor rent accounts and address arrears with clients before they build up - Publicise voids, prepare void rooms for letting and process referrals by carrying out initial needs assessments and interviews in a timely manner - Minimise risks to clients, staff and others by identifying, reporting and following up any safeguarding concerns - Contribute to effective service delivery and evaluation by ensuring that all relevant files and recording systems are up to date To apply for this role candidates must have; - Experience of working with people experiencing mental health problems and other complex needs. - Understanding of the Recovery Model, and the ability to engage and motivate people to move towards independence and inclusion. - Understanding of safeguarding issues and the ability to undertake comprehensive risk assessments related to this. - Ability to create and deliver SMART action plans with clients through high quality risk and needs assessment. - Knowledge of Housing Management as applied to a residential setting, and an understanding of the rights and responsibilities associated with various forms of tenure including excluded licenses. - Ability to work in partnership with external stakeholders, particularly community mental health services and/or substance use services. - Level of numeracy sufficient to carry out tasks such as budgeting with clients, calculating benefit entitlements and monitoring rent payments. ....Read more...
Type: Contract Location: Lewisham, England
Salary / Rate: £14 - £15 per hour
Posted: 2025-12-30 09:15:02
Are you an experienced Customer Service Administrator, Office Manager, Administrator, Member Services Coordinator, Repairs Planner, Assets Officer, or Housing Officer? Can you take ownership of administrative process whilst supporting customers and building relationships? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Member Services.
Informed Recruitment are a specialist provider of resource to the Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision.The objective of the role will be to support departments heads to ensure outstanding customer services are provided to customer and supply chain partners.
Your day-to-day responsibilities will include engaging with and supporting members; drafting, sending, tracking & chasing new membership packs, as well as member reviews packs for existing members; compiling management, operational, and supply chain reports; the identification of potential new members as well as competitor analysis; attending member and operational meetings; spend monitoring; attending conferences and events; drafting social media content and managing bulk email communications; maintaining audit files; taking ownership of the accounts of smaller members; supporting contract pack creating; and identifying additional opportunities with which to support members.BackgroundThe role would suit someone looking for their first career move following their first job, and/or someone looking for an organisation with a defined career path.
Well-trodden paths into this role include:
Customer Services / Account Management - A successful track record in Customer Services, looking after customer accounts, building relationships, and promoting services.
Any experience of working with procurement frameworks or within the housing or property sectors would be beneficial.
Administrator/Executive Assistant - Experience in taking responsibility of the smooth running of office processes and documentation to provide a seamless and efficient customer experience.
Property background - Experience as a Social Housing professional with subject matter expertise in Assets, Property Services, Development or Building Safety looking for a new challenge.
Supply Chain/Merchants - Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, &/or Property services sectors with knowledge of the relevant goods, services, prices, and people.
Essential Skills
Self-starter with a positive approach with a background in customer services or account management.
A consultative approach based on looking after customers, building positive relationships, and with the ability to turn ideas into action and results.
The ability to manage and prioritise multiple tasks concurrently and experience of having worked in a busy environment.
The ability to engage with prospective customers in a face-to-face capacity at conferences, seminars, and workshops.
Strong MS Office skills.
Highly Desirable / Will Strengthen Application
Experience of the current Social Housing market, including current issues within development, compliance, building safety, property services, construction, and/or property asset management.
A base understanding of procurement
As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders.
You will also be highly analytical with a keen eye for problem solving and meticulous attention to detail & record keeping.
This role is hybrid based, with some time spent in an office in London, some time working from home.
This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance.
Interviews are available now, so please apply without delay to secure your slot!
Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law.
All hiring decisions are made based on merit, competence, and business need.
As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'.
You have the right to object to us processing your data in this way.
For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website. ....Read more...
Type: Permanent Location: London, England
Start: ASAP
Salary / Rate: £30000 - £32000 per annum + Excellent benefits
Posted: 2025-11-24 23:35:02
