Contract Operations Manager (New Build Residential Carpentry)Location: Berkshire, Hampshire & Surrounding Areas (M4/M3 Corridor)Reports To: Associate Director and DirectorsSalary: £40K - 50K (dependent on experience)Employment Type: Full-time, Permanent
Why Join Us
For over 25 years, we've built our reputation as a trusted carpentry contractor for Tier 1 developers and principal contractors by combining quality work with a people-first approach.
Founded on the principle of treating people better than they experienced on-site, our culture is built on fairness, respect, and opportunity.
As Contract Operations Manager, you'll manage projects, lead teams, and help shape the business.
With strong progression opportunities, benefits (company van, fuel card, Pirkx, and EV salary sacrifice scheme), and a supportive environment, this is a chance to grow your career in a company where people matter.
Our workforce delivers high-quality first and second fix carpentry and timber works, meeting strict safety and regulatory standards.
Role Overview
We are seeking an experienced Contract Operations Manager with strong knowledge of UK building regulations, fire safety compliance, and fire ratings in carpentry.
You'll oversee multiple residential projects, ensuring delivery on time, within budget, and to the highest standards.
Reporting to the Operations Directors and Associate Director, you'll collaborate with peers across operations.
In line with our ethos, this role is about more than managing contracts — it's about leading people fairly, fostering respect on site, and creating an environment where both employees and subcontractors thrive.
This role also offers scope to drive improvements, support business growth, and strengthen our position as a trusted partner.
Key Responsibilities
, Deliver carpentry contracts across multiple new build housing sites., Report to senior leadership on project performance., Collaborate with fellow Operations Managers and the wider team., Act as main contact with developers, contractors, site teams, and clients., Plan, resource, and manage costs to meet contractual obligations., Ensure works comply with UK Building Regulations, drawings, and NHBC standards., Provide guidance on fire ratings, compartmentation, and passive fire protection., Carry out site visits, quality inspections, and progress meetings., Supervise carpenters and subcontractors, ensuring high standards of craft, safety, and productivity., Support supervisors and site teams to meet programme milestones., Maintain accurate project records for compliance, commercial, and contractual purposes, using digital tools and platforms., Liaise with NHBC on technical queries, inspections, and compliance., Conduct Health & Safety inspections and Toolbox Talks, providing evidence of compliance., Manage variations, valuations, and reporting with QS and commercial teams., Ensure compliance with CDM Regulations and company policies., Resolve technical issues, defects, and client queries quickly and effectively.
Skills & Experience Required
, Experience as a Contract Operations Manager, Project Manager, or Senior Site Manager in residential construction., Strong technical knowledge of UK Building Regulations, particularly regarding carpentry quality standards, fire safety, and compliance., Extended H&S qualifications (Managers Health & Safety Training), Track record managing carpentry packages for large-scale residential new build developments., Shown ability to manage employees and subcontractors, balancing workforce planning with quality and performance requirements., Excellent commercial awareness with the ability to manage budgets, costs, contract variations, and specification and design changes., Strong leadership, communication, and negotiation skills., Proven ability to influence change, drive improvements, and contribute to the long-term growth of the business., Demonstrated ability to keep comprehensive records and prepare clear documentation for clients, governing bodies, and internal use., Confident in liaising with NHBC inspectors and Health & Safety officers, ensuring compliance and resolving issues effectively., Competent in MS Office, project management software, and digital reporting tools., Relevant qualifications (e.g., SMSTS, CSCS Black/Gold card, NVQ Level 6, or equivalent).
Preferably
, Prior hands-on experience working as a carpenter, with a strong understanding of site-based challenges and practical solutions., Carpentry Qualifications: NVQ or work for a specialist trade contractor, SMSTS - Site Management Training Scheme, Crane Supervisor or Appointed Person, Formal training or certification in fire safety or passive fire protection., NVQ 6 Construction Site Management, Membership of CIOB, RICS, or similar professional body., Experience in value engineering, timber frame installation, and/or modern methods of construction (MMC).
What We Offer
, Competitive salary and benefits., Company van and fuel card., Electric Vehicle salary sacrifice scheme., Opportunities to work with Tier 1 developers and main contractors on high-profile projects., Career progression within a growing, specialist carpentry contractor., A supportive culture built on respect and fairness — true to our founding ethos., The chance to play a key role in shaping the company's future success.
Click ‘Apply' to forward your CV ....Read more...
Type: Permanent Location: Thatcham, England
Start: ASAP
Salary / Rate: £40000.00 - £50000.00 per annum + DOE
Posted: 2025-09-17 17:45:07
Put your housing knowledge and experience to the test in a brand-new opportunity that will get your foot in the door of an award-winning organisation that makes a real difference to people’s lives. In the Housing Officer role you will:
Deliver a proactive service, supporting tenants to sustain their tenancies, promoting thriving communities, and resolving tenancy queries, complaints, rent arrears, and anti-social behaviour cases Engage with tenants in the community, identifying those in need of support and signposting them to appropriate services, including social, financial, and welfare support agencies Collaborate with colleagues, partner organisations, and community groups to ensure a joined-up approach to housing management and continuous service improvement Manage a varied caseload of properties, maintaining accurate records and using ICT systems to ensure efficient, high-quality service delivery Act independently while making informed decisions in line with housing legislation, organisational policies, and values, balancing competing priorities and deadlines
To be considered for the Housing Officer job you must have:
Previous experience in a housing-related role or similar Knowledge of housing legislation, housing issues, and ideally homelessness legislation Experience of working in a customer-facing environment and with vulnerable tenants Strong communication, influencing, and negotiation skills IT literacy with basic Microsoft Office skills (Word, Excel, Outlook) A full UK driving licence and access to a car for work purposes
This is a temporary role for 6 weeks initially, working full time (37.5 hours per week, Monday to Friday). You’ll earn £16.30 per hour plus benefits and be based near Abergele, with travel across the County of Conwy. Please note, successful candidates will need to complete a DBS.
Welsh language skills are desirable. If you have a passion for people and thrive in a customer-focused role, we’d love to hear from you today! ....Read more...
Type: Contract Location: LL22 7DY, Abergele, Conwy, Wales
Start: 15 September 2025
Salary / Rate: £16.30 per hour + benefits
Posted: 2025-09-15 17:07:26
Responsibilities:
To carry out statutory reviews under the Housing Act 1996, Part VI, and VII of the Housing Act as amended.
To provide reports and statistics about the reviews function and support any service improvement initiatives.
To manage an extensive caseload of reviews and appeals and ensure the investigation and response to these is high quality and within legal deadlines.
To liaise with medical team, customers, solicitors, housing providers, advocates and agencies to ensure cases are thoroughly investigated.
To make complex robust decisions and recommendations on casework undertaken in the Housing Options Service, including to overturn and uphold decisions and service practice.
To respond to a high level of complex complaints.
Investigating the issues and responding on the full range of issues raised.
Ensure enquiries into complaints are comprehensive and apply relevant legislation, caselaw and policy but also show sensitivity to households needs.
To research and draft thorough responses to the Local Government Ombudsman as requested and to ensure all information requested by the Ombudsman is made available.
To provide an excellent customer care service which promotes a positive image by phone or any other method of communications.
To raise customer care concerns about the service which emerge as a result of reviews in the Housing Options management team.
To promote a housing options approach to service delivery, maximising homelessness prevention and the take up of a range of effective solutions to meet housing need.
To thoroughly investigate complaints from members and senior managers and where necessary to carry out interviews and home visits to gather information.
To liaise closely with the Legal Department to provide instructions, agree decisions, discuss matters of law and interpretation, request counsels' advice, draft statements and affidavits and attend court wherever necessary.
From time to time to deal with requests for information under the Data Protection Act and Freedom of Information Act and to be aware of the requirements of the legislation and Lewisham practice.
Input all data, make detailed case notes and update progress on reviews on all IT systems
To record and monitor all complaints, enquiries, reviews and appeals being dealt with.
To produce reports on areas of bad practice, training needs, lack of process or procedures arising out of the review or complaint cases and recommend service improvements, changes to procedures and working practices.
To assist in the identification and addressing of training needs in the service.
To undertake training as required, e.g.
on new legislation or new technology.
To be the lead officer within housing needs to share new developments and best practice.
Carry out own administration function and provide all information and data as requested by managers dealing with correspondence, maintain records and produce reports as necessary.
To participate in project groups as required and provide information and feedback in the development of annual service and work-plans within the Homelessness Service.
To ensure the achievement of all performance targets relating to reviews and appeals and allocated enquiries and complaints.
Required:
Experience writing S202 Reviews
Extensive knowledge of the Housing Act 1996 as amended and related legislation and caselaw.
Knowledge of related social welfare, human rights and immigration legislation.
Knowledge of review procedures.
Experience of managing a caseload.
Experience of undertaking dealing with statutory homelessness and reviews of decisions under the Housing Act 1996.
Experience of dealing with members of the public in sometimes stressful situations where their expectations cannot always be met.
Experience of achieving performance targets and departmental objectives.
Experience of training, support and mentoring staff.
Experience of excellent written and verbal communication skills with ability to explain complex legislation so it is easily understood by diverse range of customers.
Experiencing of prioritising competing demands in a pressurised environment, recognize service priorities.
If interested, please submit CV and call Varsha on 02036913890 between 9am to 4pm (Mon to Fri) ....Read more...
Type: Contract Location: Lewisham, England
Salary / Rate: £20.50 - £21.50 per hour
Posted: 2025-09-10 10:12:32
