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Trade Counter Assistant
Are you an experienced Trade Counter Assistant / Customer Service Assistant who is well organised, dynamic and puts the customer first.
Are you somebody with the ability to take a customer enquiry and professionally look after that request to its conclusion / resolution?
If this sounds like you, then this leading well-established importer, stockist and distributor of specialist automotive aftermarket products has an exciting opportunity for a Trade Counter Assistant / Customer Service Assistant / Customer Service Advisor to join their supportive, knowledgeable team.
As Trade Counter Assistant / Customer Service Advisor you will benefit from the knowledge of working for a market leader in their sector.
Supportive management team and colleagues.
You will be working for a business where you can grow and develop a career.
A great working office environment.
Monday to Friday working hours NO weekends.
Spacious Kitchen area where coffee and tea are provided, Spacious rest area and shower facilities.
Free onsite parking.
Location - Sheffield
Salary: £28,300 basic salary (plus bonus) - 25 days Annual Leave Plus BH 32 days total) - Pension - Free on-site Parking - Kitchen Facilities - Rest Area - Shower Facilities - Employee company funded Assistance Program - Life Assurance
The Candidate & Role:
Be an experienced Trade Counter Assistant / Customer Service Advisor / Customer Service Assistant.
Working knowledge of MS Office to include Outlook, Word, Excel.
Providing product and technical information to the customer.
Liaise with the operations team to ensure the fulfilment of customer sales orders.
Help customers with product returns and invoice queries.
Handling customer telephone enquiries.
Processing of Sales orders and customer invoicing.
Assisting in the resolution of customer issues, and ensuring everything is documented and escalated to line manager if required.
Dealing with trade customer collections and retail customer sales.
Returns order processing and raising credits through the approval process.
Organising collections of sales orders to be processed by freight forwarders.
Customer contact via telephone to support scheduling of sales orders.
Support quarterly stock inventory controls.
Apply in Confidence
To apply for the position of Customer Service Assistant / Customer Service Advisor please forward your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd or call Rob directly on 07398 204832 for a further chat about the job.
JOB REF 4256RCA Trade Counter Assistant ....Read more...
Type: Permanent Location: Sheffield, England
Start: 11/08/2025
Salary / Rate: £28000 - £30000 per annum + +pension +employee assistance program
Posted: 2025-07-11 16:00:10
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Lifting Equipment Inspector
Birmingham
£33,000 - £36,000 Basic + Overtime (£40k OTE) + Company Van + Stability + 28 Days Holiday + Pension
Do you have a passion for the entertainment sector? Are you an experienced lifting equipment inspector or technician looking for a stable yet exciting role in a production environment? If so join a well-established company that supplies and maintains specialist rigging and lifting equipment for film sets, festivals, and live events across the UK.This is a great opportunity to work on exciting projects, be part of a close-knit team, and step into a role where your skills are genuinely valued.
If you have your LEEA qualification and enjoy a hands-on job with plenty of variety, this could be your ideal next move as a Lifting Equipment Inspector.
Your Job As A Lifting Equipment Inspector Will Include:
* Periodic inspections and thorough examinations of lifting equipment
* Supporting the maintenance of a large hire fleet of rigging gear and accessories
* Working closely with hire controllers and branch teams to manage inventory
* Supporting the processing, tracking, and storage of equipment
* Ensuring safety and compliance across all equipment and documentation
The Ideal Lifting Equipment Inspector Will Have:
* LEEA qualification (mandatory)
* Background in lifting, rigging, tool hire, crane servicing, or similar industrial inspection work
* Comfortable working independently in the field and as part of a team
* Attention to detail and a strong understanding of equipment safety standards
* Based in the West Midlands with a full UK driving licence
Apply now or call Billy on 07458 163030 for immediate consideration!Keywords: Lifting Equipment Inspector, LEEA qualified, lifting gear, rigging technician, equipment inspections, thorough examinations, lifting accessories, hire fleet maintenance, tool hire, crane servicing, asset tracking, equipment compliance, PUWER, safety checks, entertainment industry, film sets, live events, festivals, event production, stage rigging, technical services, mobile engineer, field-based role, inspection reports, stock control, Birmingham, Wolverhampton, Coventry, Walsall, Dudley, Solihull, West Bromwich, Sutton Coldfield, Halesowen, Stourbridge, Smethwick, Tipton, Oldbury, Willenhall, Kingswinford, Bilston, Brierley Hill, Brownhills, Aldridge, Nuneaton, Tamworth, Redditch, Lichfield
This vacancy is being advertised by Future Engineering Recruitment Ltd.
The services of Future Engineering Recruitment Ltd are that of an Employment Agency.
Please visit our website to view other positions we are currently handling.
Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom.
Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
....Read more...
Type: Permanent Location: Birmingham, England
Start: ASAP
Salary / Rate: £33000 - £36000 per annum + + Overtime £40k OTE + Company Van + Stable
Posted: 2025-07-04 10:44:09
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Materials planning and procurement specialist
Hours: Mon - Fri, 8.30am - 4.30pm
A rare opportunity has become available for a dedicated individual to join my client in Basingstoke as a Materials planning and
procurement specialist.
As our Materials planning and procurement specialist, you will be a vital link within our organisation
to ensure all materials are where they need to be to ensure we reach our agreed-on time delivery with clients.
Responsibilities of a materials scheduler:
· You will be responsible for planning and ordering direct materials from internal and external vendors on time,
prioritizing OTTR and OTD targets, minimising shortages and past due materials and achieving zero materials backlog.
· You will be responsible for managing and reporting on a weekly basis the direct materials inventory (Raw, WIP,
Reserved, Aging), with the aim to reduce total stock holding, increase Turns, TAT performance and materials availability.
· Work closely with the ERB Coordinator and Experienced Logistics Associate to order, receive, control and issue out
materials in a timely manner to the workshop and relevant business stakeholders.
· You will be actively working and attending weekly meetings with onsite and off-site peers in Quality, Engineering,
Operations, Customer Management, Materials Planning and Delivery in order to reduce customer escalations and TAT and
actively improve MM performance for the site.
· You will be responsible for ensuring timely material ordering, engineering change requests, ensure compliance with
the Operating System and Ensure HS&E and Quality compliance.
· You will support the materials team in the effective supply and delivery of products and components for our shop floor
and field service operations.
· You'll identify and communicate parts shortages and OTTR mitigation options to minimize TAT whilst improving service
level, actively seeking re-use, alternative parts usage, and customer exchange opportunities.
· You should be able to manage and be responsible for a pool of rotable materials, making sure its size and availability
are kept to AOP standards and that also maximizes customer service, reducing TAT and improving capital availability,
working with IDO sites, Operations, Quality and Engineering to maximise Internal repair opportunities.
· You will be actively engaged in Continuous Improvement Activities in the Team and on site, not being afraid to lead
and direct projects that can produce measurable cost / time saving results.
Must Have for a materials scheduler:
Experience within a supply chain / materials / stores function.
You will have a previous knowledge of MRP or ERP systems, preferably SAP.
Must be a pro-active hands-on individual, used to take ownership of situations.
You should be used to fast paced environments and have great attention to detail.
You should ideally have previous experience within aerospace/defense/automotive or manufacturing.
You should have ability to work independently and take direction from others, ability to lead process improvement.
You should have relevant supply chain experience, be able to work under pressure and managing conflicting
deadlines.
Having a Degree will be a preference
Advanced user of Microsoft Office Tools, especially Outlook and Excel.
If you have the skills and experience then please apply or call Ian at Holt Engineering on 07734406996. ....Read more...
Type: Contract Location: Basingstoke,England
Start: 03/07/2025
Duration: 6 months
Salary / Rate: £15.83 - £23.08 per hour
Posted: 2025-07-03 15:11:04
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Production Assistant Manager
Ashford, Kent
£32,000pa
12-month contract
40hpw, 4 days per week, 6 am to 5 pm, alternate weekends
KHR are pleased to be partnered with an established family-run import specialist based in Ashford, who is looking to add a hands-on and motivated Production Assistant Manager to strengthen their team for the next 12 months.
The Production Assistant Manager will play a crucial role in supporting the Production Manager in overseeing daily operations, ensuring the timely delivery of high-quality produce.
Responsibilities
- Assist the Production Manager in daily operations, including meeting transport needs, inventory management, and quality control
- Develop and implement process improvements to enhance efficiency and reduce costs
- Coordinate with different teams to ensure timely delivery and produce quality
- Manage a team by providing training, support, and performance feedback
- Handle inquiries and resolve issues promptly
- Engage in production planning and prepare production reports for the sales team
- Ensure compliance with all relevant regulations, including Health and Safety, and BRCGS
Candidate Profile
- At least 1 year in a managerial role
- Import/Export industry background
- A wealth of production experience with knowledge of QC procedures
- Strong organisational and results-oriented approach
- Proficiency in Microsoft Office Suite
- Familiarity with inventory management software
- Excellent communication and interpersonal skills
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit.
If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page.
This does not need to be formatted in the same manner.
In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word.
Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.
KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
....Read more...
Type: Permanent Location: Ashford, England
Start: 21/07/2025
Salary / Rate: £30000 - £32000 per annum + Holiday, Pension, Parking
Posted: 2025-07-03 14:25:15
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Purchasing Coordinator
Rochester | Monday to Friday 9am - 5pm (37.5hpw) | £26,000 - £30,000pa
KHR is partnering with a distinguished manufacturer who is on the hunt for a highly efficient Purchasing Coordinator based from their modern site in Rochester.
This is a fantastic opportunity to join one of the fastest-growing businesses in Kent who are passionate about their employees, products and customers.
Position Overview
As a Purchasing Coordinator, you will play a vital role in ensuring the timely and cost-effective procurement of materials and packaging from approved suppliers.
You will work closely with various departments, including production, warehouse, finance, sales, NPD, and quality teams, to support the company's manufacturing operations and drive continuous improvement in the supply chain.
Roles and Responsibilities
- Source and purchase materials and packaging from approved suppliers
- Build and maintain strong relationships with suppliers to secure competitive pricing and reliable supply
- Monitor supplier performance, resolve supply issues, and ensure compliance with industry regulations
- Work with production and warehouse teams to manage stock levels and prevent shortages
- Track purchase orders to ensure timely deliveries and minimise production delays
- Assist in cost analysis and identify cost-saving opportunities
- Support finance in invoice reconciliation and resolving discrepancies
- Coordinate with sales, NPD, and quality teams to support new product development and ingredient approvals
- Liaise with logistics and warehouse teams to ensure smooth material handling and storage
- Maintain accurate purchasing records, reports, and supplier documentation
- Keep up to date with industry trends, supplier markets, and potential supply chain risks
- Maintain purchasing databases and ensure supplier certifications and agreements are up to date
Candidate Profile
- 2+ years of procurement/purchasing experience
- Manufacturing, Engineering or FMCG background
- Strong communication and organisational skills
- Proficiency in ERP/MRP systems and Microsoft Excel
- Ability to multitask, problem-solve, and work in a fast-paced environment
- Experience in sourcing materials and/or packaging within the UK and internationally
- Understanding of inventory management, specifications, Certificates of Analysis, and supply chain risk management
Benefits
- Company events and activities
- Company pension
- Cycle to work scheme
- Free on-site parking
- Referral programme
- x1.5 overtime rate
- 20 days holiday + bank holidays (+ an extra day for each year of service, capped at 1 week)
- Service rewards
- Private healthcare
- Annual salary reviews
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit.
If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page.
This does not need to be formatted in the same manner.
In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word.
Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.
KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
....Read more...
Type: Permanent Location: Rochester, England
Start: 21/07/2025
Salary / Rate: £26000 - £30000 per annum + Fantastic Benefits
Posted: 2025-07-03 13:24:56
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Dispensing Optician Jobs Wrexham Technical Support & Returns Manager | Optical Manufacturer | Office-Based Role Full-Time | £31,595.20+ | Monday to Friday + 1 in 6 Saturdays (Paid OT)
Zest Optical are working in partnership with a leading optical manufacturer based in Wrexham to recruit a qualified Dispensing Optician into a Technical Support and Returns Manager position.
This is a fantastic opportunity for a qualified DO looking to move away from the traditional retail environment and apply their technical knowledge in a new, fast-paced customer service and operations setting.
Technical Support and Returns Manager - Role Overview
Office-based role in the Customer Service department at the Wrexham site
Lead and mentor a team of Technical Support Specialists
Manage escalated product queries from Eye Care Professionals (ECPs) across the UK
Oversee the full returns process - ensuring efficiency and compliance with company standards
Troubleshoot visual issues and dispensing concerns with ECPs
Liaise with production to manage returns-related inventory and lens assessments
Analyse return trends and implement strategies to reduce return rates
Contribute to product knowledge development and team training
Full-time, Monday to Friday (8:45am-5:15pm), plus 1 in 6 Saturdays (paid as overtime)
Starting salary of £31,595.20, with potential flexibility for the right candidate and a salary review after probation
Technical Support and Returns Manager - Requirements
Qualified Dispensing Optician (GOC-registered)
Strong understanding of optical products, prescriptions, and dispensing
Previous experience in a customer service, technical support, or team leader role preferred
Confident communicator with excellent interpersonal and problem-solving skills
Comfortable using internal systems and managing case documentation
Positive, proactive attitude with a desire to contribute to continuous improvement
Strong organisational and analytical skills
The Package
Starting salary: £31,595.20, reviewed after probation
Overtime paid for Saturday work (1 in 6)
Private Medical Insurance
Life Assurance
Full-time office-based role - 38.75 hours/week
Join a collaborative team within a respected global optical business
This is an excellent opportunity for a qualified Dispensing Optician looking to apply their knowledge in a new environment while remaining at the heart of optical care and technical excellence.
To avoid missing out on this opportunity, please send your CV to Rebecca Wood at Zest Optical using the ‘Apply' link as soon as possible.
You can also message us on WhatsApp for more information. ....Read more...
Type: Permanent Location: Wrexham, Wales
Salary / Rate: Up to £31000 per annum
Posted: 2025-07-02 14:03:02
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Lifting Equipment Inspector
Birmingham
£33,000 - £36,000 Basic + Overtime (£40k OTE) + Company Van + Stability + 28 Days Holiday + Pension
Do you have a passion for the entertainment sector? Are you an experienced lifting equipment inspector or technician looking for a stable yet exciting role in a production environment? If so join a well-established company that supplies and maintains specialist rigging and lifting equipment for film sets, festivals, and live events across the UK.
This is a great opportunity to work on exciting projects, be part of a close-knit team, and step into a role where your skills are genuinely valued.
If you have your LEEA qualification and enjoy a hands-on job with plenty of variety, this could be your ideal next move as a Lifting Equipment Inspector.
Your Job As A Lifting Equipment Inspector Will Include:
* Periodic inspections and thorough examinations of lifting equipment
* Supporting the maintenance of a large hire fleet of rigging gear and accessories
* Working closely with hire controllers and branch teams to manage inventory
* Supporting the processing, tracking, and storage of equipment
* Ensuring safety and compliance across all equipment and documentation
The Ideal Lifting Equipment Inspector Will Have:
* LEEA qualification (mandatory)
* Background in lifting, rigging, tool hire, crane servicing, or similar industrial inspection work
* Comfortable working independently in the field and as part of a team
* Attention to detail and a strong understanding of equipment safety standards
* Based in the West Midlands with a full UK driving licence
Apply now or call Billy on 07458 163030 for immediate consideration!
Keywords: Lifting Equipment Inspector, LEEA qualified, lifting gear, rigging technician, equipment inspections, thorough examinations, lifting accessories, hire fleet maintenance, tool hire, crane servicing, asset tracking, equipment compliance, PUWER, safety checks, entertainment industry, film sets, live events, festivals, event production, stage rigging, technical services, mobile engineer, field-based role, inspection reports, stock control, Birmingham, Wolverhampton, Coventry, Walsall, Dudley, Solihull, West Bromwich, Sutton Coldfield, Halesowen, Stourbridge, Smethwick, Tipton, Oldbury, Willenhall, Kingswinford, Bilston, Brierley Hill, Brownhills, Aldridge, Nuneaton, Tamworth, Redditch, Lichfield
This vacancy is being advertised by Future Engineering Recruitment Ltd.
The services of Future Engineering Recruitment Ltd are that of an Employment Agency.
Please visit our website at futureengineer.co.uk to view other positions we are currently handling.
Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom.
Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
....Read more...
Type: Permanent Location: West Midlands, England
Start: ASAP
Salary / Rate: £33000 - £36000 per annum + + Overtime(£40k OTE)+ Company Van + Stable
Posted: 2025-07-02 10:21:56
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Join a Fast-Paced Production Team as a Planner!
Are you a detail-driven, systems-savvy Production Planner who thrives on keeping operations running smoothly? Do you enjoy being at the heart of the action, where planning, coordination, and communication make a real difference?
Our client is looking for a proactive and organised Production Planner to play a vital role in ensuring production efficiency, stock availability, and seamless alignment between customer service and the factory floor.
If you're passionate about creating order from chaos, love working with systems, and enjoy cross-functional teamwork, this could be your next exciting move.
What You'll Be Doing:
- Master of the Schedule
- Build and manage production schedules that keep operations flowing and customers happy
- Adapt plans quickly to meet demand changes while maintaining efficiency
Inventory & Stock Control
- Monitor stock levels to avoid shortages or excess
- Work closely with procurement to ensure the right materials are always on hand
Systems Champion
- Use ERP/MRP tools to update schedules, track production, and generate reports
- Maintain accurate records across inventory, planning, and output
Team Connector
- Act as the bridge between production and customer service
- Ensure every order is clearly communicated, correctly scheduled, and delivered on time
Continuous Improvement Driver
- Identify and fix planning bottlenecks
- Contribute to smarter, faster, and more reliable production planning processes
What We're Looking For:
- Proven experience in production planning, scheduling, or supply chain roles
- Strong understanding of inventory control and stock management
- Confident using ERP/MRP systems (e.g.
SAP, Oracle, NetSuite) and Microsoft Office
- Excellent communication skills — able to work closely with all departments
= Calm under pressure, with strong organisational and time management skills
= Detail-oriented, analytical, and solution-focused
Bonus Points For:
- Experience in a component-based or complex production environment
- Certifications in production planning, supply chain, or inventory management
Why Join?
- Be a critical player in a collaborative, fast-moving production team
- Make your mark by improving processes and driving efficiency
- Work with modern systems and tools to support your success
- Enjoy a role where no two days are the same, and your voice matters
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit.
If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page.
This does not need to be formatted in the same manner.
In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word.
Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.
KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
....Read more...
Type: Permanent Location: West Malling, England
Start: 31/07/2025
Salary / Rate: £30000 - £34000 per annum + + Benefits
Posted: 2025-06-30 16:34:11
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JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
About Us
Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential construction industries.
Combined with our reliable customer support, training, and testing services, Tremco CPG helps build energy-efficient, sustainable, safe and watertight structures.
Tremco CPG Inc.
has a history of excellence, which began in 1928 when William Treuhaft established the Tremco Manufacturing Company in Cleveland, Ohio.
Since then, the organization has grown to offices, manufacturing facilities, and thousands of employees across the world, while still maintaining the family atmosphere it was founded upon.
At Tremco CPG, we prioritize collaboration amongst our departments and the construction and manufacturing industries to foster an inclusive and equitable working environment, empower our employees to learn and grow, and advance the markets we serve.
We also give back to our communities and nonprofit organizations through regular volunteer opportunities, a charitable donation matching program, as well as food, clothing & school supply drives.
If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us.
Tremco is currently hiring a CUSTOMER SERVICE SPECIALIST.
This position is intended as a hybrid position, working part of each week on campus, and partially remote.
GENERAL PURPOSE OF THE JOB:
The Customer Service Specialist is responsible for delivering high-quality customer service and operational support throughout the entire order lifecycle.
This role plays a critical part in ensuring timely and accurate order entry, contract compliance, and project setup while collaborating closely with internal departments including Sales, Contracts Management, Credit, Project Administration, Field Operations, Logistics, and Accounts Payable.
The representative acts as a liaison between external customers and internal teams, ensuring all documentation, approvals, and pricing align with company standards.
Additionally, this position supports marketing efforts and promotes data accuracy and consistent customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Handle high volumes of inbound calls and inquiries related to orders, project setup, and status updates.
Review customer purchasing documents and submit to Legal via OnBase for compliance validation.
Follow up with Contracts Management and field teams to secure outstanding contract approvals and redlined agreements.
Coordinate with Accounts Payable for vendor onboarding and information verification.
Collect and track pre-award documentation including bonds, insurance certificates, and W-9 forms.
Conduct compliance reviews for new project setups to ensure contractual obligations are met.
Maintain and submit accurate General Contracting sales reports and daily new order reports for Marketing.
Accurately enter all orders into SAP on the same day they are received, ensuring completeness and accuracy.
Communicate pertinent order and shipment information to Sales Reps and customers in a timely manner.
Coordinate job site deliveries, ensuring efficient and accurate logistics scheduling.
Monitor order fulfillment to ensure timely shipping and billing.
Process product returns by collecting necessary details and securing proper approvals.
Verify that discounted orders are supported by an approved Special Price Form.
Issue credit memos within three business days of receiving necessary approvals.
Maintain a customer service error rate of no more than 1%, striving for zero.
Demonstrate a comprehensive understanding of interfacing functions, including Credit, Accounting, Inventory, and Purchasing.
Stay informed and compliant with company policies and operational procedures.
Build and sustain professional relationships with internal departments, Sales Reps, and external customers.
Complete special projects and reports with a high degree of accuracy and timeliness.
EXPERIENCE
A minimum of 2-4 years of customer service experience
Office/Business support background with 3+ years experience in a high-paced office environment.
OTHER SKILLS AND ABILITIES:
Customer Service background with 2+ years experience in a high paced office environment
SAP experience preferred
Basic computer skills
Ability to calculate figures and amounts such as discounts and percentages
Ability to solve problems
Possess excellent verbal and written communication skills
Must have excellent phone skills
Must be well organized and keep clear concise records
Proactive and look for areas of improvement
The high degree of flexibility and ability to multitask
Must be a team player and possess a "can do" attitude
Analytical abilities (recognize errors, evaluate trends, anticipate difficulties)
Excellent communication skills with the ability to read, write and communicate fluently in EnglishThe salary range for applicants in this position generally ranges between $45,000 and $56,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran statusApply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-06-26 15:11:35
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JOB DESCRIPTION
Document quantity, quality, type, weight, test result data, and value of materials or products, in order to maintain shipping, receiving, and production records and files.
Compare product labels, tags, or tickets, shipping manifests, purchase orders, and bills of lading to verify accuracy of shipment contents, quality specifications, and/or weights.
Review documents such as production schedules, work orders, and staffing tables to determine personnel and materials requirements, and material priorities.
Maintains accurate inventory records by: Cycle counting, auditing locations, closing monthly SAP transactions, analyzing data and preparing inventory reports for monthly Inventory Accuracy report.
Proactively identifying potential process improvements, resolving issues to completion, and participate in facility wide QIO teams.
Provide support within inventory group, supporting improvements, backing up MTO process, and scheduling, assisting other operations groups, and participating in other assignments.
Requirements
Experienced with Excel and other Office programs.
Familiarity/experience with SAP or other ERP software preferred.
Experience with cycle counting process.
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave.
We also offer a 401(k) plan after three months of employment.
Associates are vested in the RPM Pension plan after completing five years of service.
Rust-Oleum offers 9 paid holidays and two floating holidays per year.
You are also eligible to earn two weeks of vacation on an annualized basis.
Rust-Oleum is an equal opportunity employer.
Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online! ....Read more...
Type: Permanent Location: Brooklyn Park, Minnesota
Posted: 2025-06-26 15:11:26
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JOB DESCRIPTION
Document quantity, quality, type, weight, test result data, and value of materials or products, in order to maintain shipping, receiving, and production records and files.
Compare product labels, tags, or tickets, shipping manifests, purchase orders, and bills of lading to verify accuracy of shipment contents, quality specifications, and/or weights.
Review documents such as production schedules, work orders, and staffing tables to determine personnel and materials requirements, and material priorities.
Maintains accurate inventory records by: Cycle counting, auditing locations, closing monthly SAP transactions, analyzing data and preparing inventory reports for monthly Inventory Accuracy report.
Proactively identifying potential process improvements, resolving issues to completion, and participate in facility wide QIO teams.
Provide support within inventory group, supporting improvements, backing up MTO process, and scheduling, assisting other operations groups, and participating in other assignments.
Requirements
Experienced with Excel and other Office programs.
Familiarity/experience with SAP or other ERP software preferred.
Experience with cycle counting process.
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave.
We also offer a 401(k) plan after three months of employment.
Associates are vested in the RPM Pension plan after completing five years of service.
Rust-Oleum offers 9 paid holidays and two floating holidays per year.
You are also eligible to earn two weeks of vacation on an annualized basis.
Rust-Oleum is an equal opportunity employer.
Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online! ....Read more...
Type: Permanent Location: Brooklyn Park, Minnesota
Posted: 2025-06-26 15:11:26
-
JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
About Us
Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential construction industries.
Combined with our reliable customer support, training, and testing services, Tremco CPG helps build energy-efficient, sustainable, safe and watertight structures.
Tremco CPG Inc.
has a history of excellence, which began in 1928 when William Treuhaft established the Tremco Manufacturing Company in Cleveland, Ohio.
Since then, the organization has grown to offices, manufacturing facilities, and thousands of employees across the world, while still maintaining the family atmosphere it was founded upon.
At Tremco CPG, we prioritize collaboration amongst our departments and the construction and manufacturing industries to foster an inclusive and equitable working environment, empower our employees to learn and grow, and advance the markets we serve.
We also give back to our communities and nonprofit organizations through regular volunteer opportunities, a charitable donation matching program, as well as food, clothing & school supply drives.
If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us.
Tremco is currently hiring a CUSTOMER SERVICE SPECIALIST.
This position is intended as a hybrid position, working part of each week on campus, and partially remote.
GENERAL PURPOSE OF THE JOB:
The Customer Service Specialist is responsible for delivering high-quality customer service and operational support throughout the entire order lifecycle.
This role plays a critical part in ensuring timely and accurate order entry, contract compliance, and project setup while collaborating closely with internal departments including Sales, Contracts Management, Credit, Project Administration, Field Operations, Logistics, and Accounts Payable.
The representative acts as a liaison between external customers and internal teams, ensuring all documentation, approvals, and pricing align with company standards.
Additionally, this position supports marketing efforts and promotes data accuracy and consistent customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Handle high volumes of inbound calls and inquiries related to orders, project setup, and status updates.
Review customer purchasing documents and submit to Legal via OnBase for compliance validation.
Follow up with Contracts Management and field teams to secure outstanding contract approvals and redlined agreements.
Coordinate with Accounts Payable for vendor onboarding and information verification.
Collect and track pre-award documentation including bonds, insurance certificates, and W-9 forms.
Conduct compliance reviews for new project setups to ensure contractual obligations are met.
Maintain and submit accurate General Contracting sales reports and daily new order reports for Marketing.
Accurately enter all orders into SAP on the same day they are received, ensuring completeness and accuracy.
Communicate pertinent order and shipment information to Sales Reps and customers in a timely manner.
Coordinate job site deliveries, ensuring efficient and accurate logistics scheduling.
Monitor order fulfillment to ensure timely shipping and billing.
Process product returns by collecting necessary details and securing proper approvals.
Verify that discounted orders are supported by an approved Special Price Form.
Issue credit memos within three business days of receiving necessary approvals.
Maintain a customer service error rate of no more than 1%, striving for zero.
Demonstrate a comprehensive understanding of interfacing functions, including Credit, Accounting, Inventory, and Purchasing.
Stay informed and compliant with company policies and operational procedures.
Build and sustain professional relationships with internal departments, Sales Reps, and external customers.
Complete special projects and reports with a high degree of accuracy and timeliness.
EXPERIENCE
A minimum of 2-4 years of customer service experience
Office/Business support background with 3+ years experience in a high-paced office environment.
OTHER SKILLS AND ABILITIES:
Customer Service background with 2+ years experience in a high paced office environment
SAP experience preferred
Basic computer skills
Ability to calculate figures and amounts such as discounts and percentages
Ability to solve problems
Possess excellent verbal and written communication skills
Must have excellent phone skills
Must be well organized and keep clear concise records
Proactive and look for areas of improvement
The high degree of flexibility and ability to multitask
Must be a team player and possess a "can do" attitude
Analytical abilities (recognize errors, evaluate trends, anticipate difficulties)
Excellent communication skills with the ability to read, write and communicate fluently in EnglishThe salary range for applicants in this position generally ranges between $45,000 and $56,000.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran statusApply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-06-26 15:10:29
-
JOB DESCRIPTION
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc.
Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
Business Systems Team Leader
General Purpose of the Job:
Provide leadership and project management for SAP and other business systems supporting Supply Chain Management across Tremco's American operations.
This role encompasses business analysis, process design, and the development and implementation of IT solutions aligned with business goals.
The SAP Team Lead is responsible for leading the development and execution of SAP and related business system initiatives.
This includes conducting business analysis, designing and optimizing business processes, and integrating systems across multiple functional areas such as supply chain management, sales and distribution, finance and accounting, and manufacturing.
This position enforces best practices for comprehensive testing of all new and modified system functions and reports, and oversees quality assurance of procedural documentation and training materials.
The role facilitates collaboration between SAP specialists and business departments to identify operational needs and design effective, documented processes supported by SAP solutions.
The Team Lead manages user expectations regarding SAP functionality and ensures that delivered solutions align with Tremco's broader IT and SAP strategy.
This includes providing oversight, governance, and process alignment from a global perspective.
The role also involves analyzing complex business challenges to be solved with SAP and similar automated systems.
Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.
Configures system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business requirements.
Design, configuration, and functional experience in SAP.
May lead cross-functional linked teams to address business or systems issues.
Additionally, the position oversees the daily processing of all EDI transactions-managing trading partner communications, coordinating testing, identifying root causes of issues, and handling all SAP EDI/IDoc processing requirements.
Essential Duties and Responsibilities: Note: Include the phrase "Other duties may be assigned.)
Assist in establishing EDI governances, along with implementing these governances
Write functional, technical and data specifications and documentation
Coordinate SAP functional and development resources on EDI projects
Perform and coordinate testing
Lead mapping solutions by gathering business requirements, propose effective remedies, develop and deploy scalable, well-coordinated solutions to business requirements
Working knowledge of business concepts and processes (SAP Sales order processing, Distribution, Invoicing and Purchasing)
Manage EDI specific master data and cross references
Provide communication, documentation and training as necessary to the business users and trading partners who will be impacted by EDI and Integration projects
Monitoring all Inbound and Outbound EDI, ensuring all EDI transactions are processed accurately and on schedule
Provide daily technical and administrative support for all EDI activity, including failed EDI transmissions and transactions
Identify and recommend enhancements to EDI processes or configuration to improve reliability and performance
Drive implementation and enhancement of SAP IBP modules including Demand Planning, Supply Planning, Inventory Optimization, and S&OP.
Collaborate with business units to gather and analyze requirements, translating them into SAP IBP solutions.
Lead system configuration, integration, and testing efforts, ensuring data integrity and process alignment.
Continuously assess and improve existing processes and systems for performance, scalability, and cost-effectiveness.
Supervise support personnel and/or Jr.
Business Analyst
Manages medium-scale SAP projects with teams of 5 or more participants.
Demonstrates strong leadership, organizational and communication skills, and works with end-users and middle management to identify information systems and business solutions (leveraging SAP) that improve operations and enhance profitability.
When evaluating projects, identifies multiple alternatives and objectively evaluates them to determine the best solution for balancing the business needs and cost/benefits.
Designs and implements high quality, information systems business solutions, on-time and within budget.
Develops and implements quality testing protocols.
Provides management of both end-user staff and IT resources for the implementation of information systems and business solutions.
This includes responsibilities associated with day-to-day project management, such as, but not limited to: project definition (scope, timeframe, resources, costs), weekly status, issue identification and resolution, etc.
Provides IT professional development of others through: day-to-day management of project personnel, the on-going objective and performance review process, training, both formal and informal, etc.
Organizes training initiatives related to the effective use of the SAP system.
Develops programs to train and assist employees in the use of SAP business application software.
Programs include training materials, classroom, small-group and one-on-one training.
Acts as liaison to software vendors.
Is actively involved in software and/or functional user groups.
Organizes and leads various in-house user groups to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users in a given functional area of the business operation.
Project management and administration.
Maintains work plans, tracks effort and progress vs.
plan, and provides appropriate status information regarding projects.
Contributes to the development of the SAP budget.
Undertakes cost benefit analyses and makes recommendations to optimize business processes supported by SAP applications, including business re-engineering, systems enhancements and implementation of new IT capabilities.
Manages contracts and service level agreements with vendors and 3rd party service providers, including management of on-site contractors.
Ensures that SAP projects are delivered within established time frames and budget parameters.
Additional Job Functions: (Other Less Critical Job Activities)
Note: Other duties may be assigned, as required, based upon the demands of project or problem resolution specifics.
Competencies:
The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.
3+ years' experience in the Integrated Business Planning (IBP) modules
5+ years SAP implementation experience.
S4 Hana experience preferred
3+ Years of supporting related SCM and Material Master data including managing data and mass loads / changes
Experience with SAP PP/DS & Digital Manufacturing are a plus
Understanding of ABAP and debugging skills are a plus
Strong customer service skills and orientation.
High degree of flexibility in interface with customers / constituents.
2 years experience in project management skills.
Ability to distinguish, learn and accept differences in business and end-user requirements.
Ability to learn and expand technical knowledge and interpersonal skills.
Highly organized with effective and cycle time sensitive time management and project management skills.
Proficient SAP technical, configuration, and business area knowledge.
Good understanding of EDI and Integration concepts of collecting, transforming, exchanging, consuming data and associated mapping and configuration.
Strong technical knowledge of EDI technologies and standards including Intermediate Documents (IDOC), EDI, Application Link Enabling (ALE), SAP functional expertise; EDI system configuration and support.
Capable of translating customer and internal specifications for enhancements and extensions to electronic data interface application interfaces and maps.
Experience working with Trading Partners and EDI service providers.
Must have good analytical and problem solving skills in order to carry out their daily functions effectively.
Experience with SAP BTP, middleware tools, and integration platforms is a strong plus.
They must have the capability to work well in a team-based environment as well as on their own.
Support of IDOC, RFC, File, Proxy, SOAP, HTTP, REST, SFTP adapters
Integration knowledge on ODATA/Webservice API interface development
Demonstrate strong formal and informal communication skills including: written, oral and team.
Reads, writes, and communicates fluently in English.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Formal Education Required:
College degree in IT or business is preferred, but not required.
Practical Work Experience Required:
5+ years of experience with EDI document standards (ANSI X12, EDIFACT)
5+ years of experience in SAP ERP - MM, SD, FI, ABAP, IDocs - in the areas of implementation, enhancement and/or production support of EDI
Good understanding of EDI and Integration concepts of collecting, transforming, exchanging & consuming data
Strong technical knowledge of EDI technologies and standards including Intermediate Documents (IDOC), EDI, Application Link Enabling (ALE), SAP functional expertise; EDI system configuration and support
Strong functional and technical knowledge of SAP, especially in the SD & SCM module; ability to navigate throughout the system, data dictionary, and the related table structures
Support of IDOC, RFC, File, Proxy, SOAP, HTTP, REST, SFTP adapters
Hands-on experience with SAP IBP modules and planning functionalities.
ABAP experience is an asset.
Integration knowledge on ODATA/Webservice API interface development
Note: Some of the experiences and time frames may be concurrent.
Special Knowledge and Skill:
In-depth knowledge of specific functional areas of business operations (manufacturing, finance & accounting, sales & distribution, etc.).
In-depth knowledge of the SAP application software, including its functions and capabilities, installation and support requirements.
Proficiency in analysis, design and testing techniques.
Working knowledge of many computing platforms.
Working knowledge of several relational databases.
Working knowledge of IT communications networks.
Analytical Abilities:
Requires a high level of analytical ability and creativity in order to develop effective and cost efficient business solutions, through the deployment of IT.
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Must be able to read, write and communicate fluently in English.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
Must be highly skilled in the use of personal computers.
This includes, PC operation, printing, file management, and the ability to use Office 365 tools and functionality.
Working knowledge of the following databases: Primary focus on SS4 Hana, Oracle, and other cloud-based applications.
Basic understanding of IT communications networks.
Certificates, Licenses, Registrations:
SAP or other Certifications would be an asset.
Other Qualifications:
Must be available for meetings between 8:30 to 16:30 USA Eastern Standard Time.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to operate a computer and telephone keyboard.
Employee will also be required to view a computer screen on a regular basis.
(80 - 100%)
Sitting at desk or conference table (90 - 100%).
Occasional standing at main computer console in data center (0 - 10%).
Some travel and overnight travel are required to regional offices and plant locations.
(0-25%)
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Work remotely 90% of the time; may be called in to corporate office from time to time for project meetings.
Occasional visits to manufacturing plants, including office areas and shop floor.
(0 - 10%)
Some overtime, night work and/or weekend work required, related to project work, problem resolution or major IT upgrades (0-20%).
Eye strain could be a problem due to extensive use of a CRT monitor.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-06-19 15:10:37
-
JOB DESCRIPTION
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc.
Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
Business Systems Team Leader
General Purpose of the Job:
Provide leadership and project management for SAP and other business systems supporting Supply Chain Management across Tremco's American operations.
This role encompasses business analysis, process design, and the development and implementation of IT solutions aligned with business goals.
The SAP Team Lead is responsible for leading the development and execution of SAP and related business system initiatives.
This includes conducting business analysis, designing and optimizing business processes, and integrating systems across multiple functional areas such as supply chain management, sales and distribution, finance and accounting, and manufacturing.
This position enforces best practices for comprehensive testing of all new and modified system functions and reports, and oversees quality assurance of procedural documentation and training materials.
The role facilitates collaboration between SAP specialists and business departments to identify operational needs and design effective, documented processes supported by SAP solutions.
The Team Lead manages user expectations regarding SAP functionality and ensures that delivered solutions align with Tremco's broader IT and SAP strategy.
This includes providing oversight, governance, and process alignment from a global perspective.
The role also involves analyzing complex business challenges to be solved with SAP and similar automated systems.
Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.
Configures system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business requirements.
Design, configuration, and functional experience in SAP.
May lead cross-functional linked teams to address business or systems issues.
Additionally, the position oversees the daily processing of all EDI transactions-managing trading partner communications, coordinating testing, identifying root causes of issues, and handling all SAP EDI/IDoc processing requirements.
Essential Duties and Responsibilities: Note: Include the phrase "Other duties may be assigned.)
Assist in establishing EDI governances, along with implementing these governances
Write functional, technical and data specifications and documentation
Coordinate SAP functional and development resources on EDI projects
Perform and coordinate testing
Lead mapping solutions by gathering business requirements, propose effective remedies, develop and deploy scalable, well-coordinated solutions to business requirements
Working knowledge of business concepts and processes (SAP Sales order processing, Distribution, Invoicing and Purchasing)
Manage EDI specific master data and cross references
Provide communication, documentation and training as necessary to the business users and trading partners who will be impacted by EDI and Integration projects
Monitoring all Inbound and Outbound EDI, ensuring all EDI transactions are processed accurately and on schedule
Provide daily technical and administrative support for all EDI activity, including failed EDI transmissions and transactions
Identify and recommend enhancements to EDI processes or configuration to improve reliability and performance
Drive implementation and enhancement of SAP IBP modules including Demand Planning, Supply Planning, Inventory Optimization, and S&OP.
Collaborate with business units to gather and analyze requirements, translating them into SAP IBP solutions.
Lead system configuration, integration, and testing efforts, ensuring data integrity and process alignment.
Continuously assess and improve existing processes and systems for performance, scalability, and cost-effectiveness.
Supervise support personnel and/or Jr.
Business Analyst
Manages medium-scale SAP projects with teams of 5 or more participants.
Demonstrates strong leadership, organizational and communication skills, and works with end-users and middle management to identify information systems and business solutions (leveraging SAP) that improve operations and enhance profitability.
When evaluating projects, identifies multiple alternatives and objectively evaluates them to determine the best solution for balancing the business needs and cost/benefits.
Designs and implements high quality, information systems business solutions, on-time and within budget.
Develops and implements quality testing protocols.
Provides management of both end-user staff and IT resources for the implementation of information systems and business solutions.
This includes responsibilities associated with day-to-day project management, such as, but not limited to: project definition (scope, timeframe, resources, costs), weekly status, issue identification and resolution, etc.
Provides IT professional development of others through: day-to-day management of project personnel, the on-going objective and performance review process, training, both formal and informal, etc.
Organizes training initiatives related to the effective use of the SAP system.
Develops programs to train and assist employees in the use of SAP business application software.
Programs include training materials, classroom, small-group and one-on-one training.
Acts as liaison to software vendors.
Is actively involved in software and/or functional user groups.
Organizes and leads various in-house user groups to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users in a given functional area of the business operation.
Project management and administration.
Maintains work plans, tracks effort and progress vs.
plan, and provides appropriate status information regarding projects.
Contributes to the development of the SAP budget.
Undertakes cost benefit analyses and makes recommendations to optimize business processes supported by SAP applications, including business re-engineering, systems enhancements and implementation of new IT capabilities.
Manages contracts and service level agreements with vendors and 3rd party service providers, including management of on-site contractors.
Ensures that SAP projects are delivered within established time frames and budget parameters.
Additional Job Functions: (Other Less Critical Job Activities)
Note: Other duties may be assigned, as required, based upon the demands of project or problem resolution specifics.
Competencies:
The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.
3+ years' experience in the Integrated Business Planning (IBP) modules
5+ years SAP implementation experience.
S4 Hana experience preferred
3+ Years of supporting related SCM and Material Master data including managing data and mass loads / changes
Experience with SAP PP/DS & Digital Manufacturing are a plus
Understanding of ABAP and debugging skills are a plus
Strong customer service skills and orientation.
High degree of flexibility in interface with customers / constituents.
2 years experience in project management skills.
Ability to distinguish, learn and accept differences in business and end-user requirements.
Ability to learn and expand technical knowledge and interpersonal skills.
Highly organized with effective and cycle time sensitive time management and project management skills.
Proficient SAP technical, configuration, and business area knowledge.
Good understanding of EDI and Integration concepts of collecting, transforming, exchanging, consuming data and associated mapping and configuration.
Strong technical knowledge of EDI technologies and standards including Intermediate Documents (IDOC), EDI, Application Link Enabling (ALE), SAP functional expertise; EDI system configuration and support.
Capable of translating customer and internal specifications for enhancements and extensions to electronic data interface application interfaces and maps.
Experience working with Trading Partners and EDI service providers.
Must have good analytical and problem solving skills in order to carry out their daily functions effectively.
Experience with SAP BTP, middleware tools, and integration platforms is a strong plus.
They must have the capability to work well in a team-based environment as well as on their own.
Support of IDOC, RFC, File, Proxy, SOAP, HTTP, REST, SFTP adapters
Integration knowledge on ODATA/Webservice API interface development
Demonstrate strong formal and informal communication skills including: written, oral and team.
Reads, writes, and communicates fluently in English.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Formal Education Required:
College degree in IT or business is preferred, but not required.
Practical Work Experience Required:
5+ years of experience with EDI document standards (ANSI X12, EDIFACT)
5+ years of experience in SAP ERP - MM, SD, FI, ABAP, IDocs - in the areas of implementation, enhancement and/or production support of EDI
Good understanding of EDI and Integration concepts of collecting, transforming, exchanging & consuming data
Strong technical knowledge of EDI technologies and standards including Intermediate Documents (IDOC), EDI, Application Link Enabling (ALE), SAP functional expertise; EDI system configuration and support
Strong functional and technical knowledge of SAP, especially in the SD & SCM module; ability to navigate throughout the system, data dictionary, and the related table structures
Support of IDOC, RFC, File, Proxy, SOAP, HTTP, REST, SFTP adapters
Hands-on experience with SAP IBP modules and planning functionalities.
ABAP experience is an asset.
Integration knowledge on ODATA/Webservice API interface development
Note: Some of the experiences and time frames may be concurrent.
Special Knowledge and Skill:
In-depth knowledge of specific functional areas of business operations (manufacturing, finance & accounting, sales & distribution, etc.).
In-depth knowledge of the SAP application software, including its functions and capabilities, installation and support requirements.
Proficiency in analysis, design and testing techniques.
Working knowledge of many computing platforms.
Working knowledge of several relational databases.
Working knowledge of IT communications networks.
Analytical Abilities:
Requires a high level of analytical ability and creativity in order to develop effective and cost efficient business solutions, through the deployment of IT.
Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Must be able to read, write and communicate fluently in English.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
Must be highly skilled in the use of personal computers.
This includes, PC operation, printing, file management, and the ability to use Office 365 tools and functionality.
Working knowledge of the following databases: Primary focus on SS4 Hana, Oracle, and other cloud-based applications.
Basic understanding of IT communications networks.
Certificates, Licenses, Registrations:
SAP or other Certifications would be an asset.
Other Qualifications:
Must be available for meetings between 8:30 to 16:30 USA Eastern Standard Time.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to operate a computer and telephone keyboard.
Employee will also be required to view a computer screen on a regular basis.
(80 - 100%)
Sitting at desk or conference table (90 - 100%).
Occasional standing at main computer console in data center (0 - 10%).
Some travel and overnight travel are required to regional offices and plant locations.
(0-25%)
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Work remotely 90% of the time; may be called in to corporate office from time to time for project meetings.
Occasional visits to manufacturing plants, including office areas and shop floor.
(0 - 10%)
Some overtime, night work and/or weekend work required, related to project work, problem resolution or major IT upgrades (0-20%).
Eye strain could be a problem due to extensive use of a CRT monitor.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-06-19 15:10:25
-
JOB DESCRIPTION
$21-38/hour (not including prevailing wage)
Benefits, upon satisfaction of applicable eligibility requirements, include but are not limited to:
401K with company match Company Pension Plan Health Insurance Paid time-off Mileage reimbursement Continuing education
Position Duties & Responsibilities:
Attend and understand daily onsite safety brief prior to the start of the WTI project.
Inspect and ensure safety of surroundings, equipment and tools and identify and discuss any safety concerns.
Execution of project tasks with knowledge of expected production rates, ensuring tools and materials are used safely and efficiently to complete the assigned project. Complete the project per the scope or work, design and specification of contract & engineering documents as directed by foreman.
Responsible to aid foreman in tracking and monitoring project inventory. Maintains highest quality on-site customer relations in projecting positive image. Has knowledge/understanding and performs work in compliance with all governmental rules and regulations affecting work sites and employees, i.e.
OSHA, DOT, EEO/Affirmative Action, EPA, etc. Provides management with earliest possible notification of real and potential job problems. Accepts responsibility for the care, custody, and use of company equipment, material, tools, and other assets as assigned by the WTI Commercial Foreman. Understands and executes proper material and equipment usage, maintenance, and storage. Perform any other duty and/or project as required or assigned by the WTI Foreman and/or Commercial Business Manager. Maintains ethical business conduct.
Job Requirements:
Masons & Tuckpointers Concrete Restorations, Caulking Waterproofing Parking Garage Restoration Cold Applied Waterproofing Reliable form of transportation Acceptable background check per company standards Ability to pass a pre-employment drug screen and physical The hourly rate for applicants in this position generally ranges between $21 and $38.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Atlanta, Georgia
Posted: 2025-06-19 00:11:53
-
JOB DESCRIPTION
$21-38/hour (not including prevailing wage)
Benefits, upon satisfaction of applicable eligibility requirements, include but are not limited to:
401K with company match Company Pension Plan Health Insurance Paid time-off Mileage reimbursement Continuing education
Position Duties & Responsibilities:
Attend and understand daily onsite safety brief prior to the start of the WTI project.
Inspect and ensure safety of surroundings, equipment and tools and identify and discuss any safety concerns.
Execution of project tasks with knowledge of expected production rates, ensuring tools and materials are used safely and efficiently to complete the assigned project. Complete the project per the scope or work, design and specification of contract & engineering documents as directed by foreman.
Responsible to aid foreman in tracking and monitoring project inventory. Maintains highest quality on-site customer relations in projecting positive image. Has knowledge/understanding and performs work in compliance with all governmental rules and regulations affecting work sites and employees, i.e.
OSHA, DOT, EEO/Affirmative Action, EPA, etc. Provides management with earliest possible notification of real and potential job problems. Accepts responsibility for the care, custody, and use of company equipment, material, tools, and other assets as assigned by the WTI Commercial Foreman. Understands and executes proper material and equipment usage, maintenance, and storage. Perform any other duty and/or project as required or assigned by the WTI Foreman and/or Commercial Business Manager. Maintains ethical business conduct.
Job Requirements:
Masons & Tuckpointers Concrete Restorations, Caulking Waterproofing Parking Garage Restoration Cold Applied Waterproofing Reliable form of transportation Acceptable background check per company standards Ability to pass a pre-employment drug screen and physical The hourly rate for applicants in this position generally ranges between $21 and $38.
This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Type: Permanent Location: Atlanta, Georgia
Posted: 2025-06-18 23:55:10
-
A fast-growing, market-leading specialist is seeking a Production Planner to join their team.
Offering a competitive salary of up to £35,000 per annum, this role is based at a state-of-the-art facility and involves work that is both varied and interesting.
The position also provides excellent opportunities for career progression as the company continues to expand.
Role Overview: As a Planner, you will manage the procurement of materials and oversee production scheduling to meet demand.
You will ensure efficient operations and alignment with customer requirements.
What's on offer to the production planner:
Salary between £31,500 - £35,000 per annum dependant on experience
Days based role, working hours 9 am - 4.30 pm (some flexibility can be offered around start and finish times
Private healthcare
33 days annual leave
Opportunities for professional growth and development through excellent training and development programmes
Responsibilities:
Procure cost-effective, quality materials; maintain supplier relationships and negotiate contracts.
Monitor stock levels, manage lead times, and improve purchasing processes to avoid disruptions.
Develop and align production schedules with forecasts and capacity; coordinate teams to resolve bottlenecks.
Inventory & Demand Management: Monitor demand trends, align inventory with forecasts, and track materials to prevent shortages or overstocking.
Process Improvement & Compliance: Optimize planning and procurement processes; ensure compliance and collaborate with quality control.
Requirements:
Understanding of supply chain management and procurement.
Analytical skills for demand forecasting and planning.
Experience with ERP or inventory management systems (e.g., Unleashed, SAP, or similar).
Negotiation skills and supplier management experience.
Ability to work in a fast-paced environment.
Strong communication and problem-solving skills.
If this role is for you then please “click apply” or contact Conor Wood 01484 645269 for further details. ....Read more...
Type: Permanent Location: Keighley, England
Start: ASAP
Salary / Rate: £31500.00 - £35000 per annum + DOE
Posted: 2025-06-17 13:08:37
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Order picker required to join a market-leading specialist.
A fast growing, multi million pound operation looking for an Order picker to assist with logistics.
State of the art facilities, Overtime paid at a premium and with on-site parking.
A permanent position that offers continued development and progression opportunities as the company grows.
This role is based In Silsden, a short walk away from the train station.
Applicants from surrounding areas such as Skipton, Keighley and Bradford are invited to apply for this easily commutable position.
What is on offer to the Order picker
A starting hourly rate of £12.60 per hour.
£26,208 per annum
working hours are 6.30 - 3.30 pm or 7 - 4 pm with the opportunity of overtime on weekends.
There are two positions available
28 days holiday
Pension Scheme
On-site Parking
Genuine career development opportunities
Key Accountabilities of the Order picker
Using scanners, barcodes and serial numbers to locate the correct items for shipment and to ensure that inventory is managed accurately
Packaging completed orders
Build pallets with orders and position them to loading docks
Completing necessary invoicing or paperwork to allow efficient tracking of orders
Restocking shelves using items from storage areas to ensure inventories are always full
Meeting picking speed and efficiency targets as specified
Key Experience Required of the Order picker
Proven experience as order picker or other warehouse position
Experience or license in handling forklifts, pallets jacks and other warehouse equipment would be desirable but no essential
Highly organised
Great attention to detail
For immediate consideration for the position, please “click apply” or contact Conor Wood at E3 Recruitment on 01484 645269.
....Read more...
Type: Permanent Location: Keighley, England
Start: ASAP
Salary / Rate: £12.60 - £12.6 per hour + Plus overtime paid at a premium
Posted: 2025-06-16 16:27:04
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Parts Advisor
Job Title Parts Advisor
Salary £28\'000 per annum
Location Newark
Our client, a large commercial vehicle dealership with multiple sites is actively seeking to employ a Parts Advisor for their depot in the Newark area.
The successful applicant will work in the depots parts department ensuring that parts are efficiently distributed to the service mechanics / technicians across the various shifts worked on site.
As a Parts Advisor will be responsible for maintaining stock levels in the stores, ordering specialist parts as they are required and undertaking inventory checks to make sure all parts ordered are delivered and are the correct parts needed.
In order to qualify for the Parts Advisor role you must have experience working in the vehicle parts field, be computer literate, have excellent customer service skills and have a valid UK driving licence.
How to Apply for this Parts Advisor role.
If you are interested in finding out more get in contact with John Barnes on 07955 081 481, email john@holtrecruitment.com or send us your CV by Clicking Apply Now! ....Read more...
Type: Permanent Location: NewarkonTrent,England
Start: 12/06/2025
Salary / Rate: £28000 per annum
Posted: 2025-06-12 14:41:05
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We are seeking a motivated Facility Coordinator to join our team at Fugro.
This is an excellent opportunity for a driven individual looking to advance their career within the evolving Geo-data industry.
As a Facility Coordinator at Fugro, you will play a key role in ensuring the seamless operation of our reception area and the delivery of high-quality office services across the organization.
You will serve as the first point of contact for all visitors and staff, representing the company with professionalism and a commitment to excellent service.
Reporting directly to the Executive Assistant and Office Manager, you will be part of a team that contributes to the smooth day-to-day functioning of our workplace.
This role is based in the office and can be considered on a full-time or part-time basis.On a part-time basis you will be required to work 3 full days in the office, with the flexibility to cover full-time in the office for holidays, absences, and busy periods as needed.
Every role here at Fugro plays a vital part in the success, safety, and growth of our business and our staff, and you, as a Facility Coordinator are no different.
Your role and responsibilities:
Greet visitors and employees, providing a welcoming environment
Answer phone calls and direct them to the appropriate departments
Manage incoming and outgoing mail and packages
Coordinate room bookings and manage schedules
Prepare meeting rooms by setting up equipment and ensuring cleanliness
Facilitate catering for meetings, including ordering food and beverages
Procurement and inventory of office supplies
Arrange taxi services for employees and visitors as needed
General office duties for other departments as required
What you'll need to thrive in this role:
Previous reception and administration experience
An excellent communicator (verbally and written) and able to form good working relationships with clients and colleagues at all levels;
Good attention to detail, quality and safety;
Disciplined, self-motivated and flexible team player;
About Us
Who we are Do you want to join our Geo-data revolution? Fugro's global reach and unique know-how will put the world at your fingertips.
Our love of exploration and technical expertise help us to provide our clients with invaluable insights.
We source and make sense of the most relevant Geo-data for their needs, so they can design, build and operate their assets more safely, sustainably and efficiently.
But we're always looking for new talent to take the next step with us.
For bright minds who enjoy meaningful work and want to push our pioneering spirit further.
For individuals who can take the initiative, but work well within a team.
What we offer
Fugro provides a positive work environment as well as projects that will satisfy the most curious minds.
We also offer great opportunities to stretch and develop yourself.
By giving you the freedom to grow faster, we think you'll be able to do what you do best, better.
Which should help us to find fresh ways to get to know the earth better.
We encourage you to be yourself at Fugro.
So bring your energy and enthusiasm, your keen eye and can-do attitude.
But bring your questions and opinions too.
Because to be the world's leading Geo-data specialist, we need the strength in depth that comes from a diverse, driven team.
Our view on diversity, equity and inclusion
At Fugro, our people are our superpower.
Their variety of viewpoints, experiences, knowledge and talents give us collective strength.
Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behaviour and unfair treatment are not.
Everybody is to be well-supported and treated fairly.
And everyone must be valued and have their voice heard.
Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance, that makes us feel more connected to Fugro's purpose ‘together we create a safe and liveable world' - and to each other.
Benefits of joining our team
Extensive career & training opportunities both nationally and internationally.
Competitive salary
Contributory pension scheme
Flexible working hours and the potential to work 2 days a week from home in accordance with your manager and corporate policies
Private medical insurance
Health cash plan
Group life assurance
Group income protection
Electric car scheme
Cycle to work scheme
Discounted gym membership
Discounts platform
The Fugro Card (pre-paid virtual visa card, which earns cash back automatically when money is spent at any participating retailers)
Enhanced maternity and paternity pay
Long service awards
Fugro values awards
Employee referral bonus scheme
Disclaimer for recruitment agencies:
Fugro does not accept any unsolicited applications from recruitment agencies.
Acquisition to Fugro Recruitment or any Fugro employee is not appreciatedApply for this ad Online! ....Read more...
Type: Permanent Location: Aberdeen, Scotland
Posted: 2025-06-12 10:34:35
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Customer Service Advisor
Are you an experienced Customer Service Assistant / Customer Service Advisor who is well organised, dynamic and puts the customer first? Do you have the ability to take a customer enquiry and professionally look after that request to its conclusion / resolution?
If this sounds like you then a leading well-established importer, stockist and distributor of specialist automotive aftermarket products has an exciting opportunity for a Customer Service Assistant / Customer Service Advisor to join their supportive, knowledgeable front office team.
As Customer Service Advisor you will benefit from the knowledge of working for a market leader.
With a supportive management team and colleagues, you will be working for a business where you can grow and develop a career.
A great working office environment.
Monday to Friday working hours NO weekends.
Spacious kitchen area where coffee and tea are provided, spacious rest area and shower facilities.
Free onsite parking.
Location - Sheffield
Salary: £28,300 basic salary - 25 days Annual Leave Plus BH (32 days total) - Pension - Free on-site Parking - Kitchen Facilities - Rest Area - Shower Facilities - Employee company funded Assistance Program
The Candidate & Role:
Be an experienced Customer Service Advisor / Customer Service Assistant.
Automotive aftermarket / motor trade / factor experience (or similar) preferred but not essential.
Working knowledge of MS Office to include Outlook, Word, Excel.
Providing product and technical information to the customer.
Liaise with the operations team to ensure the fulfilment of customer sales orders.
Help customers with product returns and invoice queries.
Handling customer telephone enquiries.
Processing of Sales orders and customer invoicing.
Assisting in the resolution of customer issues, and ensuring everything is documented and escalated to line manager if required.
Dealing with trade customer collections and retail customer sales.
Returns order processing and raising credits through the approval process.
Organising collections of sales orders to be processed by freight forwarders.
Customer contact via telephone to support scheduling of sales orders.
Support quarterly stock inventory controls.
Apply in Confidence
To apply for the position of Customer Service Advisor please forward your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd or call Rob directly on 07398 204832 for a further chat about the job.
JOB REF 4256RC Customer Service Advisor ....Read more...
Type: Permanent Location: Sheffield, England
Start: 11/07/2025
Salary / Rate: £28000 - £30000 per annum + +pension +employee assistance program
Posted: 2025-06-11 14:40:19
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JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
About Us Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential construction industries.
Combined with our reliable customer support, training, and testing services, Tremco CPG helps build energy-efficient, sustainable, safe and watertight structures. Tremco CPG Inc.
has a history of excellence, which began in 1928 when William Treuhaft established the Tremco Manufacturing Company in Cleveland, Ohio.
Since then, the organization has grown to offices, manufacturing facilities, and thousands of employees across the world, while still maintaining the family atmosphere it was founded upon. At Tremco CPG, we prioritize collaboration amongst our departments and the construction and manufacturing industries to foster an inclusive and equitable working environment, empower our employees to learn and grow, and advance the markets we serve. We also give back to our communities and nonprofit organizations through regular volunteer opportunities, a charitable donation matching program, as well as food, clothing & school supply drives. If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. Tremco is currently hiring a CUSTOMER SERVICE SPECIALIST.
This position is intended as a hybrid position, working part of each week on campus, and partially remote.
GENERAL PURPOSE OF THE JOB: The Customer Service Specialist is responsible for delivering high-quality customer service and operational support throughout the entire order lifecycle.
This role plays a critical part in ensuring timely and accurate order entry, contract compliance, and project setup while collaborating closely with internal departments including Sales, Contracts Management, Credit, Project Administration, Field Operations, Logistics, and Accounts Payable.
The representative acts as a liaison between external customers and internal teams, ensuring all documentation, approvals, and pricing align with company standards.
Additionally, this position supports marketing efforts and promotes data accuracy and consistent customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Handle high volumes of inbound calls and inquiries related to orders, project setup, and status updates. Review customer purchasing documents and submit to Legal via OnBase for compliance validation. Follow up with Contracts Management and field teams to secure outstanding contract approvals and redlined agreements. Coordinate with Accounts Payable for vendor onboarding and information verification. Collect and track pre-award documentation including bonds, insurance certificates, and W-9 forms. Conduct compliance reviews for new project setups to ensure contractual obligations are met. Maintain and submit accurate General Contracting sales reports and daily new order reports for Marketing. Accurately enter all orders into SAP on the same day they are received, ensuring completeness and accuracy. Communicate pertinent order and shipment information to Sales Reps and customers in a timely manner. Coordinate job site deliveries, ensuring efficient and accurate logistics scheduling. Monitor order fulfillment to ensure timely shipping and billing. Process product returns by collecting necessary details and securing proper approvals. Verify that discounted orders are supported by an approved Special Price Form. Issue credit memos within three business days of receiving necessary approvals. Maintain a customer service error rate of no more than 1%, striving for zero. Demonstrate a comprehensive understanding of interfacing functions, including Credit, Accounting, Inventory, and Purchasing. Stay informed and compliant with company policies and operational procedures. Build and sustain professional relationships with internal departments, Sales Reps, and external customers. Complete special projects and reports with a high degree of accuracy and timeliness.
EXPERIENCE
A minimum of 2-4 years of customer service experience Office/Business support background with 3+ years experience in a high-paced office environment.
OTHER SKILLS AND ABILITIES:
Customer Service background with 2+ years experience in a high paced office environment SAP experience preferred Basic computer skills Ability to calculate figures and amounts such as discounts and percentages Ability to solve problems Possess excellent verbal and written communication skills Must have excellent phone skills Must be well organized and keep clear concise records Proactive and look for areas of improvement The high degree of flexibility and ability to multitask Must be a team player and possess a "can do" attitude Analytical abilities (recognize errors, evaluate trends, anticipate difficulties) Excellent communication skills with the ability to read, write and communicate fluently in English
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran statusApply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-06-04 15:11:11
-
JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
About Us Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential construction industries.
Combined with our reliable customer support, training, and testing services, Tremco CPG helps build energy-efficient, sustainable, safe and watertight structures. Tremco CPG Inc.
has a history of excellence, which began in 1928 when William Treuhaft established the Tremco Manufacturing Company in Cleveland, Ohio.
Since then, the organization has grown to offices, manufacturing facilities, and thousands of employees across the world, while still maintaining the family atmosphere it was founded upon. At Tremco CPG, we prioritize collaboration amongst our departments and the construction and manufacturing industries to foster an inclusive and equitable working environment, empower our employees to learn and grow, and advance the markets we serve. We also give back to our communities and nonprofit organizations through regular volunteer opportunities, a charitable donation matching program, as well as food, clothing & school supply drives. If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. Tremco is currently hiring a CUSTOMER SERVICE SPECIALIST.
This position is intended as a hybrid position, working part of each week on campus, and partially remote.
GENERAL PURPOSE OF THE JOB: The Customer Service Specialist is responsible for delivering high-quality customer service and operational support throughout the entire order lifecycle.
This role plays a critical part in ensuring timely and accurate order entry, contract compliance, and project setup while collaborating closely with internal departments including Sales, Contracts Management, Credit, Project Administration, Field Operations, Logistics, and Accounts Payable.
The representative acts as a liaison between external customers and internal teams, ensuring all documentation, approvals, and pricing align with company standards.
Additionally, this position supports marketing efforts and promotes data accuracy and consistent customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Handle high volumes of inbound calls and inquiries related to orders, project setup, and status updates. Review customer purchasing documents and submit to Legal via OnBase for compliance validation. Follow up with Contracts Management and field teams to secure outstanding contract approvals and redlined agreements. Coordinate with Accounts Payable for vendor onboarding and information verification. Collect and track pre-award documentation including bonds, insurance certificates, and W-9 forms. Conduct compliance reviews for new project setups to ensure contractual obligations are met. Maintain and submit accurate General Contracting sales reports and daily new order reports for Marketing. Accurately enter all orders into SAP on the same day they are received, ensuring completeness and accuracy. Communicate pertinent order and shipment information to Sales Reps and customers in a timely manner. Coordinate job site deliveries, ensuring efficient and accurate logistics scheduling. Monitor order fulfillment to ensure timely shipping and billing. Process product returns by collecting necessary details and securing proper approvals. Verify that discounted orders are supported by an approved Special Price Form. Issue credit memos within three business days of receiving necessary approvals. Maintain a customer service error rate of no more than 1%, striving for zero. Demonstrate a comprehensive understanding of interfacing functions, including Credit, Accounting, Inventory, and Purchasing. Stay informed and compliant with company policies and operational procedures. Build and sustain professional relationships with internal departments, Sales Reps, and external customers. Complete special projects and reports with a high degree of accuracy and timeliness.
EXPERIENCE
A minimum of 2-4 years of customer service experience Office/Business support background with 3+ years experience in a high-paced office environment.
OTHER SKILLS AND ABILITIES:
Customer Service background with 2+ years experience in a high paced office environment SAP experience preferred Basic computer skills Ability to calculate figures and amounts such as discounts and percentages Ability to solve problems Possess excellent verbal and written communication skills Must have excellent phone skills Must be well organized and keep clear concise records Proactive and look for areas of improvement The high degree of flexibility and ability to multitask Must be a team player and possess a "can do" attitude Analytical abilities (recognize errors, evaluate trends, anticipate difficulties) Excellent communication skills with the ability to read, write and communicate fluently in English
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran statusApply for this ad Online! ....Read more...
Type: Permanent Location: Beachwood, Ohio
Posted: 2025-06-04 15:11:06
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JOB DESCRIPTION
Title: Customer Experience Specialist
Who We Are:
Carboline is a St.
Louis-based coatings manufacturer with a global reach.
The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world.
Carboline is part of RPM International Inc., a multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.
Position Summary:
Bridge between our customers and the sales team, ensuring seamless order processing, proactive communication, and superior service.
Engage directly with customers to provide guidance on product selection, manage orders, coordinate logistics, and resolve inquiries efficiently.
Monitor inventory levels and work with key individuals to forecast and maintain the supply and demand.
Essential Functions:
• Serve as the first point of contact for customers via phone and digital channels, ensuring a positive and professional experience. • Provide product recommendations, order guidance, and proactive support to enhance the customers' journey. • Follow up with customers on order status, shipping timelines, and any changes to ensure transparency. • Address customer concerns with empathy and urgency, collaborating with internal teams to provide timely resolutions. • Monitor inventory levels and recommend stock adjustments based on customer demand. • Support Inventory Planning and Supply Chain Ops initiatives to align supply with customer demand. • Accurately enter and track orders, ensuring correct pricing, discounts, commission splits, and shipping details. • Utilize selling skills to offer product upgrades, suggest alternatives, and introduce new solutions that meet customer needs. • Work within customer portals to process orders in alignment with specific requirements. • Assist sales representatives with account management, sales initiatives, and customer outreach efforts. • Partner with the supply chain, transportation, and production teams to coordinate order fulfillment and ensure on-time delivery. • Liaise with freight carriers and warehouse teams to arrange cost-efficient and timely shipments. • Actively participate in sales and customer service initiatives aimed at enhancing the customer experience. • Identify opportunities for process improvements to drive efficiency and better serve customers. • Contribute to a customer-centric culture by sharing insights and best practices with the team. • Perform additional duties as assigned. • Commit to the Company's safety and quality programs.
Requirements:
High School Degree or equivalent 2-year Business degree, or minimum 1 year of Customer Service or Sales Support experience.
Minimum of 2 years' experience handling product inventory.
Experience with Excel, data analysis, and inventory management, preferred
Physical Requirements:
This position requires minimal physical activity but does require computer usage for an extended period up to 8 hours in a day.
No unusual environmental, lifting, or exertion requirements are associated with this position.
What We Offer:
We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions.
Our career opportunities offer unlimited earnings potential and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan.
Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace.
Individuals with Disabilities and Protected Veterans are encouraged to apply.
"In order to be the best, we must hire the best"Apply for this ad Online! ....Read more...
Type: Permanent Location: New Orleans, Louisiana
Posted: 2025-06-02 23:10:44
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JOB DESCRIPTION
Title: Customer Experience Specialist
Who We Are:
Carboline is a St.
Louis-based coatings manufacturer with a global reach.
The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world.
Carboline is part of RPM International Inc., a multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.
Position Summary:
Bridge between our customers and the sales team, ensuring seamless order processing, proactive communication, and superior service.
Engage directly with customers to provide guidance on product selection, manage orders, coordinate logistics, and resolve inquiries efficiently.
Monitor inventory levels and work with key individuals to forecast and maintain the supply and demand.
Essential Functions:
• Serve as the first point of contact for customers via phone and digital channels, ensuring a positive and professional experience. • Provide product recommendations, order guidance, and proactive support to enhance the customers' journey. • Follow up with customers on order status, shipping timelines, and any changes to ensure transparency. • Address customer concerns with empathy and urgency, collaborating with internal teams to provide timely resolutions. • Monitor inventory levels and recommend stock adjustments based on customer demand. • Support Inventory Planning and Supply Chain Ops initiatives to align supply with customer demand. • Accurately enter and track orders, ensuring correct pricing, discounts, commission splits, and shipping details. • Utilize selling skills to offer product upgrades, suggest alternatives, and introduce new solutions that meet customer needs. • Work within customer portals to process orders in alignment with specific requirements. • Assist sales representatives with account management, sales initiatives, and customer outreach efforts. • Partner with the supply chain, transportation, and production teams to coordinate order fulfillment and ensure on-time delivery. • Liaise with freight carriers and warehouse teams to arrange cost-efficient and timely shipments. • Actively participate in sales and customer service initiatives aimed at enhancing the customer experience. • Identify opportunities for process improvements to drive efficiency and better serve customers. • Contribute to a customer-centric culture by sharing insights and best practices with the team. • Perform additional duties as assigned. • Commit to the Company's safety and quality programs.
Requirements:
High School Degree or equivalent 2-year Business degree, or minimum 1 year of Customer Service or Sales Support experience.
Minimum of 2 years' experience handling product inventory.
Experience with Excel, data analysis, and inventory management, preferred
Physical Requirements:
This position requires minimal physical activity but does require computer usage for an extended period up to 8 hours in a day.
No unusual environmental, lifting, or exertion requirements are associated with this position.
What We Offer:
We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions.
Our career opportunities offer unlimited earnings potential and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan.
Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace.
Individuals with Disabilities and Protected Veterans are encouraged to apply.
"In order to be the best, we must hire the best"Apply for this ad Online! ....Read more...
Type: Permanent Location: New Orleans, Louisiana
Posted: 2025-06-02 23:10:06
